I like the ease of using the software. But for when I do have a problem, I think they have some of the best customer service I have ever worked with. Any questions I have are answered quickly and completely. Usually my problem is solved in their first response back. The customer service associates are also extremely friendly and kind and patient if I need to explain a little further or do not always know the correct technical jargon for the issue I am having. I really like the communication tools. It has helped me quite a bit to send out communications to a group of volunteers without having to look up each of their e-mail addresses individually. I also like the overall look of the site. Appearance is important and when a perspective volunteer submits their user registration, this is often their first experience with our organization and our deparmtnet and we want it to be positive, easy to use, and look good. I also appreciate the stats on my dashboard that show a pie chart of our total hours and the main contributors to those hours, as well as the top volunteers for the month based on hours. Review collected by and hosted on G2.com.

Sometimes there are little glitches that can be frustrating. However, they are always fixed by the Galaxy team quickly. When first starting, it was sometimes difficult to locate certain features because their location was not always self-explanatory, in my opinion. I would search for something in one place where I thought it should be and itwould be listed under in a different place than I would have thought it would be located. I now know where everything is and it was not difficult to get used to at all, but initially it was a little frustrating. I wish there was a feature that allowed me to print off address labels when sending volunteer cards and invitations. I know we are in the digital age, but we work with many older generation volunteers who appreciate having something physically sent to them. Review collected by and hosted on G2.com.

The sight, though there is a substantial learning curve, is incredibly versatile. We are a very large non-profit. This site allows us to do everything we need, from pulling reports efficiently to logging hours to e-blasting and communicating changes quickly to our volunteers. Additionally, the customer service and Galaxy support are top-tier, incredibly responsive and helpful, and genuinely wonderful to work with. The ability to easily add hours for volunteers, check volunteers in, rapidly add and update volunteer opportunities to keep things current and active has been incredinly helpful as well. This site was key to our organization's ability to thrive and continue during the immensely difficult and turbulent times of COVID-19 as well. Review collected by and hosted on G2.com.

Sometimes, it can take several steps to do what might otherwise be done in a single step, which can be annoying or frustrating if you're in a rush. Additionally, the learning curve is substantial. To do some more advanced features (like logging in a large group's hours after the date of volunteering), it can take some nuance and navigation to accomplish. Review collected by and hosted on G2.com.

I love that we are able to track volunteer hours easily and the dashboard shows us exactly how many hours we've accumulated over the month and who our top volunteers are. It's easy to post opportunities and email everyone from the Get Connected software. The support team is very quick to respond. Review collected by and hosted on G2.com.

It can be a bit challenging to get volunteers to respond to an opportunity properly if they're new to the system. We've had a bunch of volunteers create a login and they thought that meant that they had registered for an opportunity but they didn't actually hit respond after signing up.

It's difficult to set up an opportunity that requires an interview before the person is accepted for the role. Review collected by and hosted on G2.com.

We love the ease of use of Get Connected and how robust this platform is. Review collected by and hosted on G2.com.

We haven't found any major downsides. So far, every time we encounter difficulty bringing our vision to life, customer support is there to work their magic and get us sorted out. We love using Get Connected. Review collected by and hosted on G2.com.

It is so much easier to keep track of volunteers and their hours accurately. Review collected by and hosted on G2.com.

Getting certain combinations of data from reports Review collected by and hosted on G2.com.

It has made the process for recruiting, scheduling, and keeping track of volunteers very efficient Review collected by and hosted on G2.com.

Some volunteers have expressed concerns about receiving more emails than they would like Review collected by and hosted on G2.com.

Galaxy Digital has an excellent volunteer user interface and allows site managers to easily customize and add content to their site. Volunteers appreciate the ease of finding a variety of volunteer opportunities in their area in one place. Review collected by and hosted on G2.com.

The only thing missing from Galaxy Digital is the use of the software for volunteer management. Examples include keeping track of necessary documents related to on-boarding and annual volunteer training. However, if the software is used the way it was designed, there is great success. Review collected by and hosted on G2.com.

- The customer support team - Always prompt in responding with detailed solutions

- Easy to use software for users as well as program managers

- Installation at your own pace

- Software provides the opportunity to customize programs Review collected by and hosted on G2.com.

- Provide a test environment for new and current users

- Provide more information regarding the product licensing Review collected by and hosted on G2.com.

Scheduling features, qualifications, eBlasts, shifts, check-in/kiosk, automatic notifications, customization and look/feel of website, customer service that helps with brainstorming/finding solutions, the company's responsiveness/adaptability to feedback, Teams/group volunteering featuers, and features for grouping together volunteer opportunities (making it easier to run dynamic reporting, share certain types of opportunities with new volunteers, etc) Review collected by and hosted on G2.com.

Not user friendly for older users/non tech; some features that we sought out DO exist, but not necessarily in the way we needed them to work; some reporting/filters seem counter intuitive to working with the population system was built for (ex: very difficult to narrow down active, current volunteers based on how recently they "worked" or submitted hours); does require a LOT of training for both staff and volunteers Review collected by and hosted on G2.com.

Galaxy Digital is a great platform for organizing and managing volunteer data. It allows you to upload documents, gather your volunteer's availability, showcase various volunteer positions, and keep track of volunteer hours. The platform also allows for mass emailing, creating user groups to help share specific information with specific volunteers, a place to create surveys and share events, and to easily see your daily list of volunteers. The platform also allows you to separate your opportunities by area of interest or platform that they support. Finally, the Galaxy Digital support team is incredible. They typically respond within a few hours with an individualized answer to your question - often including a step-by-step guide or a video to show you how to solve your issue. Review collected by and hosted on G2.com.

Throughout the last couple of years, Galaxy has made improvements to their system that have helped make the process of expanding opportunities and outreach easier, however, there are still areas where we have found it to be insufficient for all of our needs. Although volunteers designate their age, there isn't a way to block opportunities to minors without creating a qualification that would need to be manually approved for each volunteer and/or may not apply if the minor is accompanied by an adult. We've also wanted to flag certain information about a volunteer for all coordinators to see (if special accommodations need to be made, if something concerning arises, if they are a board member, etc..) - there are some workarounds, but nothing that makes these notes stand out and easily seen. We've also heard concerns from some of our volunteers about the platform not being intuitive for signing up and that it feels like extra work to go back and log their hours - this platform relies heavily on volunteers inputting information, which frees up staff to focus on other efforts but does take some adjusting for volunteers. Review collected by and hosted on G2.com.