I like the way customer service sends personalized videos to answer my questions. Review collected by and hosted on G2.com.

It's a little complicated to get to the volunteer check-in kiosk if a volunteer accidentally logs out. Review collected by and hosted on G2.com.

I like that Galaxy Digital answers my questions within 24 hours. They do a great job of explaining my issues and how the software works. They also send me customized videos on how to solve my problem so I know how to do it in the future.

I also like the User Group and Qualification features. Review collected by and hosted on G2.com.

I dislike that I cannot customize my reports. There are many pre-built report templates available. However, if I need to have a report created and customized to suit my needs, I have to pay a fee and have a manager create it for me. I would like to be able to freely build and customize filters that will produce the reports I need.

I would also like to customize the Volunteer profile. I would like to create certain internal check or text boxes that will help me organize and filter certain volunteer information which could be used on reports that I can customize myself. Review collected by and hosted on G2.com.

I liked how easy it was to make changes to project listings, notify volunteers of projects, and pull reports for various metrics. The manager experience was simple and easy to operate. Review collected by and hosted on G2.com.

Would have liked to have been able to customize the site a bit more to match our company branding and style. I would have also liked volunteers to have been able to sign up for a project without having to create an account through Galaxy Digital. Review collected by and hosted on G2.com.

Get Connected saved me an inordinate amount of time (I had a volunteer remove themselves from an opportunity which caused a loss of 250 volunteer hours). They responded quickly to my request for support and then added those hours back with one click of a button. I would have otherwise had to enter those hours manually. Get Connected stayed connected and follow through until the issue was completely resolved. Review collected by and hosted on G2.com.

I have zero complaints about Get Connected. Review collected by and hosted on G2.com.

I do like the calendar I can post volunteer needs. Review collected by and hosted on G2.com.

Ease of use. I have a difficult time navigating everything. Review collected by and hosted on G2.com.

The support staff are quick to help if I reach out. I really appreciate the personalized videos showing me how to do something. I also love that there is an app! Review collected by and hosted on G2.com.

The downside of Get Connected is that the sign-up process was a little confusing for some of our volunteers. They didn't understand the difference between making an account and choosing shifts. I made some tutorials for them, though, which seemed to solve the problem. Review collected by and hosted on G2.com.

The value it adds to being a United Way partner and the value it brings to our community to recruit and enhance volunteerism. Review collected by and hosted on G2.com.

It would be helpful if the auto emails we receive would have a link to take you directly to the page that is requiring your attention. Review collected by and hosted on G2.com.

The personable staff and easy communication! Review collected by and hosted on G2.com.

I feel my experiences with Galaxy Digital have been great and do not have anything negative to say. Review collected by and hosted on G2.com.

Having everything in one place on a platform that can also communicate with volunteers is very helpful for keeping volunteers up to date. I also love that whenever we post an opportunity, volunteers get a notification about it, which saves me the step of having to go through our list and draft an email to them. Having the link to the posting in the email notification is also great, since it simplifies the process of responding to it for the folks who struggle with technology. Review collected by and hosted on G2.com.

Many of our volunteers are elderly and find Galaxy Digital confusing. I spend a decent amount of time walking them through it, and had to create instruction sheets for them with pictures. Younger volunteers, though, have not seemed to have any problems. Part of it could be that many of our older volunteers do not have computers, just tablets and smartphones, but some have found more success using the app. Review collected by and hosted on G2.com.

Galaxy Digital has made it possible to get all of our needs met at the tips of our fingertips. Once we post a need the hard work is done, people reach out to us and let us know where and when they can help. Review collected by and hosted on G2.com.

The down-side of Galaxy Digital is when you upgrade to having Tracks on your account, it is not an easy switch over, especially if you already have 700 volunteers signed up, Review collected by and hosted on G2.com.