1. [Home](https://www.g2.com/) 2. ... 3. [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem) 4. [GermainUX Discussions](https://www.g2.com/products/germainux/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8127d7fea35a574718cc58767bbef3f2/germainux.png "Product Avatar Image") ](/products/germainux/reviews) [ GermainUX ](/products/germainux/reviews) (79)4.7/5 GermainUX is a real-time Operational Experience Intelligence platform that helps enterprises improve conversion, adoption, productivity, and digital experience by detecting, analyzing, and helping resolve friction across business applications and workflows. GermainUX monitors the complete operational experience across CRM, ERP, eCommerce, contact center, web, and custom applications—including Salesforce, Oracle Siebel, Shopify, Windows/.NET applications, and complex enterprise environments. Unlike tools focused only on user behavior, application performance, or infrastructure, GermainUX brings user experience, business processes, application behavior, and technology performance together in one platform. WHAT GERMAINUX HELPS ORGANIZATIONS DO • Detect friction in real time — Identify UX issues, workflow failures, errors, performance problems, broken integrations, crashes, and other obstacles affecting users and customers. • Understand business impact — Connect friction to outcomes such as conversion, adoption, productivity, customer experience, and SLA performance. • Find root causes faster — Use session replay, AI analysis, analytics, KPI relationships, process insights, and technical diagnostics to understand what happened and why. • Prioritize what matters — Analyze affected users, frequency, persistence, business impact, and other signals to focus teams on the most important problems. • Automate detection and response — Continuously monitor critical conditions, trigger alerts and workflows, create tickets, and automate actions when appropriate. • Analyze experiences at scale with AI — Summarize sessions, conversations, errors, feedback, and large datasets to surface recurring issues and opportunities. MORE THAN SOFTWARE GermainUX combines a highly customizable platform with hands-on support. Our team helps customers configure monitoring, analytics, dashboards, alerts, and automation around their specific applications and business goals. This can complement existing observability, CRM, analytics, and experience platforms—or provide an alternative to building specialized monitoring and analytics solutions internally. GermainUX has been 100% bootstrapped since 2011 and has maintained approximately 90% customer retention, with long-term enterprise customers across industries including financial services, healthcare, retail, travel, and technology. FROM FRICTION TO MEASURABLE IMPROVEMENT Detect → Analyze → Understand Impact → Find Root Cause → Prioritize → Resolve → Automate Whether the goal is increasing conversion, improving application adoption, reducing employee workflow friction, or resolving technology issues faster, GermainUX helps teams understand what is getting in the way, why it is happening, who it affects, and what to do about it. Show More * * * ### 89.0 Nps Score Already have GermainUX? ### All GermainUX Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Germain APM used for? ](/discussions/what-is-germain-apm-used-for) What is Germain APM used for? [ Observability Solution Suites Software ](https://www.g2.com/tags/observability-solution-suites-software)[ Digital Experience Monitoring (DEM) Software ](https://www.g2.com/tags/digital-experience-monitoring-dem-software)[ Cloud Infrastructure Monitoring Software ](https://www.g2.com/tags/cloud-infrastructure-monitoring-software)[ Session Replay Software ](https://www.g2.com/tags/session-replay-software) [ Application Performance Monitoring (APM) Tools ](https://www.g2.com/tags/application-performance-monitoring-apm-tools)[ User Research Software ](https://www.g2.com/tags/user-research-software)[ Business Activity Monitoring Software ](https://www.g2.com/tags/business-activity-monitoring-software)[ Website Monitoring Software ](https://www.g2.com/tags/website-monitoring-software)[ Digital Employee Experience (DEX) Management Software ](https://www.g2.com/tags/digital-employee-experience-dex-management-software)[ Log Analysis Software ](https://www.g2.com/tags/log-analysis-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+GermainUX+questions+and+get+answers+from+expert+users+in+our+GermainUX+Discussions+section.&title=GermainUX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgermainux%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=GermainUX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgermainux%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgermainux%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=GermainUX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgermainux%2Fdiscuss%0aAsk+GermainUX+questions+and+get+answers+from+expert+users+in+our+GermainUX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=GermainUX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgermainux%2Fdiscuss%0aAsk+GermainUX+questions+and+get+answers+from+expert+users+in+our+GermainUX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Aila P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aila P.") AP Loading... [Aila P.](https://www.g2.com/users/9a079d2c-f48d-4516-b7b2-999bf064714e "Aila P.") • almost 6 years ago iOS Mobile App QA at TechStyle Fashion Group iOS Mobile App QA at TechStyle Fashion Group More Options - [ # Will Selenium and Appium integration be included in the ear future? ](/discussions/33696-will-selenium-and-appium-integration-be-included-in-the-ear-future) Selenium and Appium are widely used for automation testing for web based or mobile applications. Perhaps allowing your user to integrate and run scripts within Germain APM app will be nice to have [ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ Digital Experience Monitoring (DEM) Software ](https://www.g2.com/tags/digital-experience-monitoring-dem-software)[ Application Performance Monitoring (APM) Software ](https://www.g2.com/tags/application-performance-monitoring-apm-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+GermainUX+questions+and+get+answers+from+expert+users+in+our+GermainUX+Discussions+section.&title=GermainUX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgermainux%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=GermainUX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgermainux%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgermainux%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=GermainUX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgermainux%2Fdiscuss%0aAsk+GermainUX+questions+and+get+answers+from+expert+users+in+our+GermainUX+Discussions+section.) 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Answer a few questions to help the GermainUX community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgermainux%2Fdiscuss%3Fsmall_ask%3Dgermainux) No ## Top Contributors in GermainUX 1 ![Y G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Y G.") YG Loading... ### [Y G.](https://www.g2.com/users/2016e6f6-e217-433d-a48a-4a924046a1ff "Y G.") CEO & Founder 1 pt