
Real-time tracking is the best part for me, honestly yaar. Before Geotab, a driver would say, “Sir, two minutes only,” and then we’d end up waiting thirty minutes. Now I just open the dashboard and see what’s actually happening, oh, he’s still on the highway, okay, fine.
The fuel reports are also very helpful. Every week I check who is doing harsh braking and who is speeding too much. We had one driver who was always over-speeding, but he would never admit it. Then I showed him the data on the screen, and he had nothing to say. After that, he improved a lot.
The dashboard isn’t too complicated either. My operations guy isn’t really into computers, but even he learned within a week how to pull the reports. I wasn’t expecting that, so it was a good surprise.
One more thing: the alerts we set up, like if a vehicle is moving after office hours or if the engine is running too long without moving. One night we got an alert that a vehicle was moving at 11 pm, and nobody was supposed to be driving. We called the driver immediately. That feature alone is worth it for us. It gives real peace of mind when you’re managing so many vehicles. Review collected by and hosted on G2.com.
Honestly the main problem is the interface it is a little bit overwhelming when you first start using. So many menus, so many options, you don't know where to go. First two three weeks I was totally confused, had to call support many times.
And the mobile app it works, but it is not as smooth as the main website. Sometimes it is slow to load, sometimes tracking is not refreshing properly. For me personally I am doing most things on laptop only, but my operations guy he prefers phone and he always complaining about this.
Customer support also sometimes ticket is raised and then two three days no response. For urgent issues this is very frustrating. Once our tracking was not updating for few vehicles and we had to wait almost one full day to get proper help. That time we were totally blind, no idea where vehicles are.
Pricing also I will mention it is not cheap yaar. For small fleet owner like me, the cost is feeling a little high sometimes. And if you want some advanced features, that is extra cost on top. So you have to plan budget carefully.
And one more small thing the report customization, it is there but it is not very intuitive. Sometimes I want simple custom report and I have to spend too much time figuring out how to set it up properly. Wish it was little more simpler. Review collected by and hosted on G2.com.