AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

1/7/2021

"Amazing Product!!! Better than any alternative!!!"

5/5

What do you like best about Genuity?

I like that Genuity is easy to use, had an amazing UI and the team listens and implements feedback. They usually get back to me within a few business hours with an answer to any questions I have. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

I have been using Genuity for about a month. In that month, I have found a few things that can be improved on and let the team know. A few of them were taken care of right away and the rest were put on the road map for future released. I've never had a vendor take my feedback to seriously. Review collected by and hosted on G2.com.

Recommendations to others considering Genuity:

I recommend Genuity to anyone looking to manage vendors, assets and contracts. This product will help you get ahead of expiring contracts with automated reminders. Review collected by and hosted on G2.com.

What problems is Genuity solving and how is that benefiting you?

Genuity is letting my organization keep track of contracts and vendors. I love getting notifications when contracts are expiring and it's way better than keeping track in Excel. The interface is easy to use and very clean. Looking things up is easy. Review collected by and hosted on G2.com.

ML

Marc L.

Mid-Market (51-1000 emp.)

4/11/2020

"Tech Management Platform"

5/5

What do you like best about Genuity?

Great support. Simple user interface. Great price point. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Some features are still lacking but are being added. Review collected by and hosted on G2.com.

Recommendations to others considering Genuity:

Make sure to do the trial to ensure it has all of the features you need. Test the support team to get an idea of the level of support you can expect. We were pleased with the price, features and support. We were looking for a help desk ticketing system that was easy to use and affordable. Genuity has a great product that is easy to set up and has lots of features to help you integrate the solution in your environment. The ease of use is a big issue for us because we wanted to be able to add new help desk staff and have them get up to speed with minimal effort and training. The Genuity platform is very simple to understand and simple to use which virtually eliminates the need to have training specifically for that platform. Review collected by and hosted on G2.com.

What problems is Genuity solving and how is that benefiting you?

We needed a cost-effective way to track our support activities and Genuity gives us that. The basic functions that we need are there and some additional features are coming that we are really looking forward to. Review collected by and hosted on G2.com.

CC

Chad C.

Network Cloud Administrator

Mid-Market (51-1000 emp.)

2/3/2021

"Inexpensive solution for small IT departments"

4.5/5

What do you like best about Genuity?

The solution is only $30 a month and can be used for all aspects of our IT department. They also listen to every one of my suggestions for fixes to improve the service. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Since they are a new service, they have a few bugs/fixes that need to be done. However, it is nothing major. Review collected by and hosted on G2.com.

AM

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

1/6/2021

"Impressive Support and Services"

5/5

What do you like best about Genuity?

When there is an issue, I get white gloves to support by chat, email, or even presentations on how to use their services. I feel they go out of their normal to help a customer.

Very impressive !!

Thank you Review collected by and hosted on G2.com.

What do you dislike about Genuity?

The company is growing, and as with every company, there is room to improve, the good thing about it is that they are always listening and deliver their promises to help you. Review collected by and hosted on G2.com.

GS

Gregg S.

Mid-Market (51-1000 emp.)

9/23/2020

"Information Technolgy Managment Support CONSOLE"

4/5

What do you like best about Genuity?

The Ease of use and Excellent support. The Staff is very up front about their direction and follows thru on your concerns when question. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Only the fact it is such a NEW platform the current user base is growing, but it give me a little concern about its LONGEVITY when compared to others. But so far this concern has been extremely minimized. Review collected by and hosted on G2.com.

AI

Verified User in Insurance

Mid-Market (51-1000 emp.)

5/17/2021

"Bupa"

4/5

What do you like best about Genuity?

I really like the application and the response times of their support team to all the questions we generally have Review collected by and hosted on G2.com.

What do you dislike about Genuity?

I would like to have a consolidated Software installed on the machines Review collected by and hosted on G2.com.

GG

Gary G.

Mid-Market (51-1000 emp.)

10/15/2020

"The ONLY IT software platform that I actually LIKE to use!"

5/5

What do you like best about Genuity?

Intuitive design, gamification, regular feature and improvement releases, simplicity, lo learning curve, contract management, linking of all assets and tickets makes it SO EASY to find things. Review collected by and hosted on G2.com.

Recommendations to others considering Genuity:

Follow the Nike model and JUST DO IT. Review collected by and hosted on G2.com.

EC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/26/2020

"Great spend management tool; can't beat the price"

4/5

What do you like best about Genuity?

The main functionality I use is the Contract Management feature, which is great. It holds all of the data I need, has alerting for subscription renewals, and the dashboarding is great as well. And if that's all the tool did for $30 a month, it would be worth the investment. The fact that it does so much more at that price point is just a crazy value.

Also have to say that the Genuity team has been great so far. Any time I have a question or concern, their responsiveness is virtually immediate. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

The IT asset management needs some work. I would really like to see barcode scanning functionality for assets like phones, monitors, etc. The reporting feature is also very bare-bones at the moment. Review collected by and hosted on G2.com.

EB

Eric B.

Small-Business (50 or fewer emp.)

2/25/2020

"So far, the most complete asset management tool I've used"

5/5

What do you like best about Genuity?

The deployment is simple and robust, and gives me everything I need is a single pane of glass. Across clients I can standardize on the same documentation of assets, contracts, etc.. and even provide dashboards to the management teams. Oh, and the API's are great into your big vendors like Dell, HP, etc.. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Depending on the size of the organization and footprint, the amount of effort to populate all of your data is cumbersome. However that is just the nature of taking what was potentially disorganized and consolidating this information under the Genuity platform. They do have tools that help with this, which have been deployed and made is much easier to gather information! Review collected by and hosted on G2.com.

Recommendations to others considering Genuity:

The support rocks, they will go the extra mile for you. They care about their customer base and it shows in their level of professionalism and support! Review collected by and hosted on G2.com.

What problems is Genuity solving and how is that benefiting you?

The details that the platform is able to compress & consolidate into much easier management is great. As a technical consultant, I can populate the information and have it generate reports for the C-levels that don't care much about the technical aspects. This helps provide visual purpose and ROI to their technology footprint Review collected by and hosted on G2.com.

TW

Todd W.

Corporate Systems Manager

Mid-Market (51-1000 emp.)

2/19/2020

"Finally a tool built for admins that really works"

5/5

What do you like best about Genuity?

This tool makes managing my assets straight forward and logical. All the pertinent details are captured and easy to find on both Mac and PC. Genuity support staff is very quick and responsive, always going the extra mile when I have requests. Support staff isn't afraid to call and chat about concerns, getting to the point and the resolution much quicker than others who only correspond via chat or email. Some things just can't be explained in text, and need that hands on approach...that's what you get with Genuity. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Asset search can be wonky, sometimes if I type too fast it won't find the assets. Review collected by and hosted on G2.com.

Recommendations to others considering Genuity:

Try it out, the affordable cost and ease if use make it a no brainer, for me. Review collected by and hosted on G2.com.

What problems is Genuity solving and how is that benefiting you?

With Genuity I have all of my assets listed in one single tool. This allows me to have much better visibility and control of what is where and who owns it. Both mac and PC assets have fields for warranty info, which I use to build my refresh schedules. Using Genuity instead of spreadsheets to manage company assets will save time and energy and increase accuracy across the board, enabling me to be much more efficient, which in turn save money. Review collected by and hosted on G2.com.