Honestly, you cannot beat the price. We're saving thousands of dollars a year in helpdesk and asset management software.

The solution really allows you have an overall view of your IT spend, current assets, current contract, and still provides a great helpdesk experience.

I would also be remiss if I didn't mention Genuity's support team. They are the absolute best. We've had a ton of questions getting set up and they've never blinked at helping us.

Integration was a breeze as well. The tools to connect to systems you already use are wonderful and make for a lot of the tedious data entry non-existant. Review collected by and hosted on G2.com.

Like every system, Genuity has it's quirks. I'd like to see a API so we could connect Genuity to payroll systems, and project management (Asana).

Your organization needs to be bought in to using the sytem. Forwarding tickets is difficult, and something that we struggled with until we invited all of our mangers.

"NoReply" emails do not come through. I understand the reason (if they came from another help desk they would create a loop), but this is definately a setback. I wish you could set "NoReply" emails to never create an automated response and we could get them back in the system. Particularly with the contract and SaaS/Vendor Management, it would be awesome to get the invoices to flow directly into Genuity for easy linking. Review collected by and hosted on G2.com.

I like working with the support team and engineering team. They appreciate all feedback and welcome any feature requests.

Integrated the ticketing system with the inventory system is a god-send. Review collected by and hosted on G2.com.

The ticketing system isn't as robust as other solutions, but the product is still very young. With time I have no doubt it can become as robust as Atlassian - Service Desk or Fresh Service. Review collected by and hosted on G2.com.

Lots of modularity to the platform. Every section of Genuity can be custom tailored to the needs of the department, and can be expanded easily. Review collected by and hosted on G2.com.

Some custom functions have a learning curve. Review collected by and hosted on G2.com.

We love how Genuity is a full-featured software suite at a low cost. Everything that we were looking for and features we previously didn't know were available. Review collected by and hosted on G2.com.

There are more features than we need. It isn't really something we dislike its just isn't relavent for our usage. Review collected by and hosted on G2.com.

The main things that attracted us to Genuity was it simplicity and its interface. Since that time we have requested changes and I will say that their response time is immediate. So even though there may have been some small issues they immediately addressed them which made us feel much more confident of our selection to use Genuity. Review collected by and hosted on G2.com.

Genuity is not as robust as a few others in their field but they are rapidly making changes and open to any suggestive improvements from their users and that's commendable. Review collected by and hosted on G2.com.

After searching for hours and days, searching for a system that would work for our organization, I stumbled upon Genuity.

Honestly, I thought it was a scam at first, because the pricing plan is amazing for the all of the features that it contains.

* Quick, Knowledgable Support

* Asset Manager (Unlimited Items and documentation.)

* Help Desk Ticket System

* Affordable Pricing Plan

* Unlimited Items and Users

* Integration/Syncing from for example Azure

* Easy Implementation (Can choose how you want to deploy the Genuity streamer on devices. Manual, automated, and network.)

You can even use the asset manager for other non-tech items, if you are a smaller entity.

It's a responsive platform, clear, and intuitive to use. We have been using Genuity for a couple of months now, and we are completely satisfied with the platform. Review collected by and hosted on G2.com.

I haven't really noticed any downsides.

If you need support, there is a responsive live chat. If you want to suggest a new feature then you can provide that.

I am not sure how Genuity would perform for a larger organization. (500-1000+ people) Review collected by and hosted on G2.com.

The pricing of the product and the features you get with it. Review collected by and hosted on G2.com.

There was nothing that I did not like about the system. Review collected by and hosted on G2.com.

Great experience!

We have been working with the platform since the beginning of the year when we made the transition and it has been a great help, the customer service is phenomenal in every way. Review collected by and hosted on G2.com.

Will be much better if there is more control with the devices. Review collected by and hosted on G2.com.

Ease of use, price, automation features, and customer support. Review collected by and hosted on G2.com.

Users do not get ticket notification emails as a thread - it's always separate emails, users cannot see who is CC'd on a ticket in their email. Review collected by and hosted on G2.com.

Budget friendly

Has many useful features (ticketing, inventory management, contract management, vendor management)

Easy to use Review collected by and hosted on G2.com.

Interface could be more user friendly

Each action opens a new browser tab Review collected by and hosted on G2.com.