--- title: Genuity Reviews meta_title: 'Genuity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how Genuity works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 83 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Genuity Reviews **Vendor:** Genuity **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 83 ## About Genuity Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community. ## Genuity Pros & Cons **What users like:** - Users appreciate the **integration capabilities** of Genuity, seamlessly connecting help desk, inventory, and contracts with accounting apps. (2 reviews) - Users value the **feature crossover** in Genuity, enhancing efficiency across help desk, inventory, and contracts. (1 reviews) - Users praise the **fast and efficient customer service** of Genuity, meeting all their requirements seamlessly. (1 reviews) - Users appreciate the **fast and efficient customer support** of Genuity, effectively meeting all their needs. (1 reviews) - Users value the **easy integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. (1 reviews) - Efficiency (1 reviews) - Users value the **integration capabilities** of Genuity, enabling seamless connections with various essential applications. (1 reviews) - Users value the **seamless integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. (1 reviews) - Users appreciate the **affordability** of Genuity, enjoying extensive capabilities without additional user or asset charges. (1 reviews) - Product Quality (1 reviews) **What users dislike:** - Users report **budgeting issues** due to unexpected price increases, complicating their financial management with Genuity. (1 reviews) - Users express concerns over the **unexpected price increase** for Genuity, feeling it’s become prohibitively expensive. (1 reviews) - Users express frustration over the **expensive pricing** of Genuity, noting a shocking 400% increase without warning. (1 reviews) - Users are frustrated by the **high fees** of Genuity, with unexpected price increases impacting their budgets significantly. (1 reviews) - Users note a significant **absence of features** for IT support, limiting functionality for diverse operations. (1 reviews) - Pricing Issues (1 reviews) - Users often face **software bugs** in Genuity, impacting integration with other systems and overall usability. (1 reviews) ## Genuity Discussions - [What is Genuity used for?](https://www.g2.com/discussions/what-is-genuity-used-for) - [View Genuity pricing details and edition comparison](https://www.g2.com/products/genuity/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A45%3A59+-0500&secure%5Bsession_id%5D=d204c6c0-c5fc-45bd-a6d6-95e6a91d92e3&secure%5Btoken%5D=7533dc8f69ff8344218bb6d2f1253386cb36f8abe84e7ff8ed97bcb7c9771aec&format=llm_user) ## Genuity Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) ## Genuity Features **Contract Management Platform Features** - Contract Creation - Customizable Templates - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards - Government Contracts - Specialty Contracts - Alerts/Notifications - Third-Party Integrations **Tracking** - Spend Tracking - SaaS Utilization Tracking - User Sentiment Tracking **Spend Management** - Expense Management - TEM - IT Spend Audits - TEM - Procurement Management **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Agentic AI - Vendor Management** - Decision Making **Additional Functionality** - Generative AI - Billing & Invoicing - Customizable Templates - User Management - Invoice Processing - Onboarding - Search/Filter - Sourcing Management - Vendor Master Data Management - Procurement Management - Reporting & Statistics - Document Management - Project Management - Data Visualization - Access Controls/Permissions - Transaction History - Risk Assessment - Activity Dashboard - Real-Time Data - Alerts/Notifications - Offboarding - AI Copilot - Self Service Portal - Audit Management - Collaboration Tools - API - Approval Process Control - Vendor Payment - Third-Party Integrations - Performance Metrics - Purchase Order Management - Contract/License Management - Data Import/Export - Single Sign On - Workflow Management - Compliance Management - Task Management **Analysis** - Threat Detection **Revenue Recognition** - Usage Tracking - Revenue Accrual **Management** - Contract Management - Application Catalog - Dashboards and Visualizations **Resource Management** - Contract Management - TEM - Asset Management - TEM - Call List Management - Call Center Management - Performance Management - Contact Management - Unattended Call Management - User Management - Calendar Management - Discount Management - Inventory Management - Audit Management - Invoice Management - Workflow Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management - IT Asset Management - Activity Tracking **Insights** - Recommendations - Spend Forecasting and Optimization - Reporting **Operations** - Business Intelligence - TEM - SaaS or Licensure - TEM - Outsourced Deployment - TEM - Compliance - TEM - Third-Party Integrations **Agentic AI - Contract Management** - Autonomous Task Execution **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Reporting/Analytics - Electronic Signature - Full Text Search - Data Import/Export - CRM - Audit Management - Digital Signature - Contract Drafting - Activity Tracking - Customizable Reports - Sell Side (Customers) - Task Management - Renewal Management - Annotations - Workflow Management - Data Extraction - Audit Trail - Contract Negotiation - Drag & Drop - Document Storage - Customizable Fields - AI Redlining - Version Control - Completion Tracking - Contact Management - Access Controls/Permissions - AI Copilot - Document Review - Customizable Branding - Configurable Workflow - Document Management - Compliance Tracking - Buy Side (Suppliers) - Payment Processing **Additional Functionality** - Multi-Location - Auto-Dialer - Call Duration - Activity Tracking - Voice Mail - Inbound Reporting - Call Scripting - Real-Time Reporting - CRM - AI Copilot - API - Automatic Call Distribution - Call Volume - Call Routing - Call Tracking - Interaction Tracking - Customizable Reports - Call Reporting - Lead Capture - Cost Analysis - By-Extension Reporting - IVR - Activity Dashboard - Billing & Invoicing - Reporting & Statistics - Generative AI - Call Logging - Data Import/Export - Call Transfer - Fraud Detection - Outbound Reporting - Callback Scheduling - Caller ID - Who Answered Log - Call Recording - Internal Cost Allocation - Fixed Line Compatibility - Contract Negotiation - Invoice Processing - Call Monitoring - Chargeback Tracking - Mobile Line Compatibility - Asset Tracking - Customer Database - Billing for Voice - Alerts/Notifications - Inventory Tracking - Billing for Data - Cost Tracking - Self Service Portal - Ad hoc Reporting - Usage Tracking/Analytics - Inventory Optimization - Scheduled/Automated Reports **Security** - Endpoint Protection - Service Management - Workflow Management - Remote Monitoring & Management - Configuration Management - Task Management - License Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Incident Management **Agentic AI - SaaS Spend Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Audit Trail - Single Sign On - Security Tools - Server Monitoring - Generative AI - Self Service Portal - Event Logs - Maintenance Scheduling - Data Import/Export - Personalization and Recommendation - AI Copilot - IT Reporting - Alerts/Notifications - Access Controls/Permissions - Issue Auditing - Dashboard - API - Real-Time Notifications - Real-Time Monitoring - Workflow Automation **Management** - Central Dashboard - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Genuity Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,954 reviews)