--- title: Genuity Reviews meta\_title: 'Genuity Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how Genuity works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 83 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Genuity Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **integration capabilities** of Genuity, seamlessly connecting help desk, inventory, and contracts with accounting apps. [(2 mentions)](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055475&qs=pros-and-cons#reviews) Users value the **feature crossover** in Genuity, enhancing efficiency across help desk, inventory, and contracts. [(1 mentions)](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055947&qs=pros-and-cons#reviews) Users praise the **fast and efficient customer service** of Genuity, meeting all their requirements seamlessly. [(1 mentions)](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=2431992&qs=pros-and-cons#reviews) Users appreciate the **fast and efficient customer support** of Genuity, effectively meeting all their needs. [(1 mentions)](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=2431985&qs=pros-and-cons#reviews) Users value the **easy integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. [(1 mentions)](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055097&qs=pros-and-cons#reviews) Users report **budgeting issues** due to unexpected price increases, complicating their financial management with Genuity. [(1 mentions)](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055772&qs=pros-and-cons#reviews) Users express concerns over the **unexpected price increase** for Genuity, feeling it’s become prohibitively expensive. [(1 mentions)](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055839&qs=pros-and-cons#reviews) Users express frustration over the **expensive pricing** of Genuity, noting a shocking 400% increase without warning. [(1 mentions)](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1056124&qs=pros-and-cons#reviews) Users are frustrated by the **high fees** of Genuity, with unexpected price increases impacting their budgets significantly. [(1 mentions)](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055678&qs=pros-and-cons#reviews) Users note a significant **absence of features** for IT support, limiting functionality for diverse operations. [(1 mentions)](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1056101&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Genuity ##### 1. Features Users appreciate the **integration capabilities** of Genuity, seamlessly connecting help desk, inventory, and contracts with accounting apps. [ See 2 mentions ](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055475&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.5/5 "Genuity has options" What do you like about Genuity? I like the feature crossover from help desk ticking, inventory, and contracts. And the potential to integrate with accounting applications like quickb ![Clint Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clint Z.") CZ Clint Z. Small-Business (50 or fewer emp.) 5.0/5 "Great Product for the price" What do you like about Genuity? The pricing of the product and the features you get with it. ##### 2. Asset Management Users value the **feature crossover** in Genuity, enhancing efficiency across help desk, inventory, and contracts. [ See 1 mentions ](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055947&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.5/5 "Genuity has options" What do you like about Genuity? I like the feature crossover from help desk ticking, inventory, and contracts. And the potential to integrate with accounting applications like quickb ##### 3. Customer Satisfaction Users praise the **fast and efficient customer service** of Genuity, meeting all their requirements seamlessly. [ See 1 mentions ](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=2431992&qs=pros-and-cons#reviews) See Related User Reviews AR Ashley R. Small-Business (50 or fewer emp.) 5.0/5 "Fast, Efficient Customer Service and a Platform That Meets All Our Needs" What do you like about Genuity? The Customer service was fast and efficient. The platform meets all the requirements we need. ##### 4. Customer Support Users appreciate the **fast and efficient customer support** of Genuity, effectively meeting all their needs. [ See 1 mentions ](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=2431985&qs=pros-and-cons#reviews) See Related User Reviews AR Ashley R. Small-Business (50 or fewer emp.) 5.0/5 "Fast, Efficient Customer Service and a Platform That Meets All Our Needs" What do you like about Genuity? The Customer service was fast and efficient. The platform meets all the requirements we need. ##### 5. Easy Integrations Users value the **easy integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. [ See 1 mentions ](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055097&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.5/5 "Genuity has options" What do you like about Genuity? I like the feature crossover from help desk ticking, inventory, and contracts. And the potential to integrate with accounting applications like quickb ### 5 Cons or Disadvantages of Genuity ##### 1. Budgeting Issues Users report **budgeting issues** due to unexpected price increases, complicating their financial management with Genuity. [ See 1 mentions ](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055772&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.5/5 "Genuity has options" What do you dislike about Genuity? It can't push software to laptops. However, I do understand that it is primarily an accounting tool, that I am using to support a small IT operation a ##### 2. Expensive Users express concerns over the **unexpected price increase** for Genuity, feeling it’s become prohibitively expensive. [ See 1 mentions ](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055839&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.5/5 "Genuity has options" What do you dislike about Genuity? It can't push software to laptops. However, I do understand that it is primarily an accounting tool, that I am using to support a small IT operation a ##### 3. Expensive Pricing Users express frustration over the **expensive pricing** of Genuity, noting a shocking 400% increase without warning. [ See 1 mentions ](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1056124&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.5/5 "Genuity has options" What do you dislike about Genuity? It can't push software to laptops. However, I do understand that it is primarily an accounting tool, that I am using to support a small IT operation a ##### 4. High Fees Users are frustrated by the **high fees** of Genuity, with unexpected price increases impacting their budgets significantly. [ See 1 mentions ](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1055678&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.5/5 "Genuity has options" What do you dislike about Genuity? It can't push software to laptops. However, I do understand that it is primarily an accounting tool, that I am using to support a small IT operation a ##### 5. Missing Features Users note a significant **absence of features** for IT support, limiting functionality for diverse operations. [ See 1 mentions ](https://www.g2.com/products/genuity/reviews?filters%5Bsentiment_snippet%5D=1056101&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.5/5 "Genuity has options" What do you dislike about Genuity? It can't push software to laptops. However, I do understand that it is primarily an accounting tool, that I am using to support a small IT operation a ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ View All Alternatives ](https://www.g2.com/products/genuity/competitors/alternatives) ![Jay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay S.") JS Jay S. Information Technology Consultant Small-Business (50 or fewer emp.) 5/14/2024 "Organize the IT side of your business" 5/5 What do you like best about Genuity? Genuity does multiple things well, but I recommend it for tracking subscription cost and IT related expenses. It can tap into accounts such and Microsoft O365 or AWS to automatically show how your licenses are applied across the system and users. Review collected by and hosted on G2.com. What do you dislike about Genuity? Genuity has the ability to track and monitor websites and services. But it does not always keep those monitors up to date. Or I run into issues Configuring them. Review collected by and hosted on G2.com. What problems is Genuity solving and how is that benefiting you? The biggest thing it solves is keeping tract of vendors a d contracts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller TH Troy H. Systems Analyst Mid-Market (51-1000 emp.) 4/22/2024 "Genuity = Cost, Ease of Use" 4.5/5 What do you like best about Genuity? Upsides of Genuity are ease of implementation, great customer support team before, during and after implementation, ease of use and maintenance. Review collected by and hosted on G2.com. What do you dislike about Genuity? Downsides of Genuity are very basic network monitoring tools, ticket handling only has basic status updates that are maual and not automatically driven. Asset management is good but you have to stay on top of it or updates, etc can get out of hand. Review collected by and hosted on G2.com. What problems is Genuity solving and how is that benefiting you? Genuity offers a low cost simple solution to our Help Desk Ticketing system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rithika G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rithika G.") RG Rithika G. Cloud Engineer Information Technology and Services Enterprise (\> 1000 emp.) 9/12/2023 "Genuity enables us to identify hidden cost of SaaS apps & categorize our software spends efficiently" 4.5/5 What do you like best about Genuity? Genuity plafrom offers exceptional vendor spend solutions for our spend analysis by running through crucial expenses attributes like spends pattern, vendor consolidation, user adoption rates, resource utilization & tracking of renewal dates. It helps us streamline our budgets & resource allocations efficiently thanks to its spend forcasting analysis. All security & data privacy regulation standards are properly aligned in Genuity to mitigate unexpected security vulnerabilities. It also enables us to bring down our overall SaaS application spends without impacting our user experience. Review collected by and hosted on G2.com. What do you dislike about Genuity? None actually. We have recently started using Genuity platform to understand & assess our organization's SaaS apps spends and optimize our SaaS expenditure. Its easy to track our license expenses, subscriptions and other vendor services in its unified dashboard. We can also monitor based on custom metrics such as user adoption rates, usage frequency & functionality utilization to categorize the importance of the software in our organization. This allows us to decomission underutilized & unused SaaS subscriptions and effectively manage our budget constrains Review collected by and hosted on G2.com. What problems is Genuity solving and how is that benefiting you? In our organization, we had difficulties in categorizing SaaS spends due to the sheer amount of software installations & renewal management. Genuity platform helps in brining together all the spend analysis & forcasting insights under one roof enabling us to identify hidden costs and potential cost saving opportunities. It also accurately identifies unsanctioned applications across our organization which doesn't require any IT approval but adds up costs after specific duration of usage. Thanks to its SaaS management visibility, we obtain proper procurement on our renewal dates of critial applications and we can streamline our renewal compliances of our stakeholders. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Thomas G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas G.") TG Thomas G. Director of Information Technology Mid-Market (51-1000 emp.) 5/14/2024 "Help Desk" 5/5 What do you like best about Genuity? It was very easy to set-up and implement amd integrate in our system. Review collected by and hosted on G2.com. What do you dislike about Genuity? The software works gret and the support was very responsive. Review collected by and hosted on G2.com. What problems is Genuity solving and how is that benefiting you? Keeping up with requestes from all departments in the local governement. Before this, people would email and when you get 100 emails a day, requests get lost. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DG Daniel G. Small-Business (50 or fewer emp.) 4/10/2024 "Excellent for Managing" 5/5 What do you like best about Genuity? Since we are using Genuity, the management of some process are too easy to takeoff. Review collected by and hosted on G2.com. What do you dislike about Genuity? They don't have support in Spanish language. Review collected by and hosted on G2.com. What problems is Genuity solving and how is that benefiting you? The problems was solved very fast. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JP Juan P. Mid-Market (51-1000 emp.) 4/22/2024 "Great IT Services" 5/5 What do you like best about Genuity? I love the ease of use and the tickets system. Cuustomer support is also great and quick on resloving any issues. Daily use is amazing. Implementation is all of our system is awesome and the integration. Review collected by and hosted on G2.com. What do you dislike about Genuity? There is nothing to dislike about Genuity system. Review collected by and hosted on G2.com. What problems is Genuity solving and how is that benefiting you? At this moment the Genuity is running Perfect. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 5/7/2024 "Excellent suite" 5/5 What do you like best about Genuity? It is a low price, BUT that doesn't mean that the features are lacking at all. Review collected by and hosted on G2.com. What do you dislike about Genuity? Asset management is too cumbersome at the moment, even though it works. Review collected by and hosted on G2.com. What problems is Genuity solving and how is that benefiting you? It has become a one-stop shop for us to house all our documents and assets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JO Jacob O. Mid-Market (51-1000 emp.) 4/10/2024 "IT Director" 3.5/5 What do you like best about Genuity? They provide great service and are detail oriented, develop tools to make IT happen with ease in which one can depend on. Review collected by and hosted on G2.com. What do you dislike about Genuity? Not really a dislike, however Genuity did not carry or re-sell a particular laptop model I was looking for. Review collected by and hosted on G2.com. What problems is Genuity solving and how is that benefiting you? Provding cost effective tools and services to manage IT. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/27/2024 "Simple to use" 5/5 What do you like best about Genuity? It's a simple to use platform that allow smaller teams to get up and running very quickly with minimal needs for on boarding Review collected by and hosted on G2.com. What do you dislike about Genuity? Need additional integrations with products Review collected by and hosted on G2.com. What problems is Genuity solving and how is that benefiting you? It allows the IT department to manage our contracts separately from the rest of the organization Review collected by and hosted on G2.com. Show More 10/25/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Scott H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott H.") SH Scott H. Enterprise (\> 1000 emp.) 9/27/2023 "Simple and affordable alternative to our previous Help Desk Ticket platform" 5/5 What do you like best about Genuity? The affordable price is top of mind. We have had a steller experience with Genuity's support team. The system is easy to learn with a very clean interface. Review collected by and hosted on G2.com. What do you dislike about Genuity? Genuity seems to be somewhat early in their development. The platform is evolving and the only negative thus far is that we are using the system short of its potential. Our confidence is high and we can only imagine the power of future releases! Review collected by and hosted on G2.com. What problems is Genuity solving and how is that benefiting you? Keeping our cost down. Improvement over our previous ticketing system. Review collected by and hosted on G2.com. 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