---
title: Gentrack Junifer Reviews
meta_title: 'Gentrack Junifer Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Gentrack Junifer works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Utilities
  url: https://www.g2.com/categories/utilities
---


# Gentrack Junifer Reviews
**Vendor:** Gentrack  
**Category:** [Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis)  
**Total Reviews:** 1
## About Gentrack Junifer
Junifer is a flexible and scalable billing and customer information system for utility providers. It's out of the box. It's market ready. And because Junifer is easy to implement, you can achieve market compliance faster, onboard customers seamlessly and scale your business quickly.




## Gentrack Junifer Reviews
  ### 1. Powerful CRM

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 18, 2019

**What do you like best about Gentrack Junifer?**

Great integration and support from the Gentrack team.  constant new features.

**What do you dislike about Gentrack Junifer?**

A lot to take in for new users - quite an intimidating design as as there are so many options. 

**What problems is Gentrack Junifer solving and how is that benefiting you?**

Junifer allows us to correctly look after our customers in an efficient manner


## Gentrack Junifer Discussions
  - [What is Gentrack Junifer used for?](https://www.g2.com/discussions/what-is-gentrack-junifer-used-for)

- [View Gentrack Junifer pricing details and edition comparison](https://www.g2.com/products/gentrack-junifer/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-07+14%3A09%3A20+-0500&secure%5Bsession_id%5D=60fef5c6-5d79-4153-bf65-b99b7ee92834&secure%5Btoken%5D=8afc779c08bd2a17b1ed02a7050f1dc2e91d603d92ce968d73d553d17c88ab1a&format=llm_user)

## Gentrack Junifer Features
**Operations**
- ERP Functionality - Utilities' CIS
- Customer Information Tracking - Utilities' CIS
- Payment Customization - Utilities' CIS
- Industry Adaptation - Utilities' CIS
- Employee Training - Utilities' CIS
- Progress Tracking
- Cost Tracking
- Asset Tracking
- Electronic Payments

**Customer Management**
- Customer Service - Utilities' CIS
- Social Media Integration - Utilities' CIS
- CRM Functionality - Utilities' CIS
- Third-Party Integrations

**Additional Functionality**
- Rate Management
- Auditing
- Workforce Management
- For Natural Gas
- Customer Database
- Dispatch Management
- Fixed Asset Management
- Communication Management
- Preventive Maintenance
- Penalty/Cut-Off Processing
- Configurable Workflow
- Workflow Management
- Alerts/Escalation
- Equipment Maintenance
- For Trash
- Maintenance Management
- Monitoring
- Billing & Invoicing
- Support Ticket Management
- Customizable Reports
- Generative AI
- AI Copilot
- Demand Forecasting
- Asset Lifecycle Management
- Inventory Management
- Data Capture and Transfer
- For Water
- Self Service Portal
- Incident Management
- Data Visualization
- Benchmarking
- Expense Management
- For Electricity
- Mobile Access
- Maintenance Scheduling
- Historical Reporting
- Scenario Planning
- Compliance Management
- Metered Billing
- Database Support
- Reporting & Statistics
- Billing Rate Management
- Work Order Management
- Routing
- Real-Time Reporting
- Activity Dashboard

## Top Gentrack Junifer Alternatives
  - [Oracle Utilities Customer Care and Billing Solutions](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews) - 4.6/5.0 (15 reviews)
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  - [PayIt](https://www.g2.com/products/payit-payit/reviews) - 5.0/5.0 (7 reviews)