--- title: Genpact Customer Experience Reviews meta\_title: 'Genpact Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Genpact Customer Experience works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 4 scale: '5' date\_modified: '2026-03-13' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Genpact Customer Experience Reviews & Product Details Accelerate digital transformation through a customer-centric lens * * * Seller [Genpact](https://www.g2.com/sellers/genpact) Discussions [Genpact Customer Experience Community](https://www.g2.com/products/genpact-customer-experience/discuss) Show More ## Top-Rated Alternatives [ ![Joan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joan") Joan 4.5/5(269) ](https://www.g2.com/products/joan/reviews) [ ![ASTER](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ASTER") ASTER 4.8/5(12) ](https://www.g2.com/products/ibiksoft-aster/reviews) [ ![NTT Data Desktop Engineering Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NTT Data Desktop Engineering Services") NTT Data Desktop Engineering Services 4.3/5(10) ](https://www.g2.com/products/ntt-data-desktop-engineering-services/reviews) [ View All Alternatives ](https://www.g2.com/products/genpact-customer-experience/competitors/alternatives) ![Muskan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan k.") MK Muskan k. Talent Acquisition Associate Mid-Market (51-1000 emp.) 11/20/2024 "Providing Technological expertise" 4.5/5 What do you like best about Genpact Customer Experience? Their emphasis on empathy and adaptability stands out. They go beyond transactional services, aiming to understand the unique challenges businesses face. Their use of advanced technologies like AI and data analytics further enhances their ability to provide insights-driven, personalized customer experiences. Review collected by and hosted on G2.com. What do you dislike about Genpact Customer Experience? Response times or resolution of issues not quicker, particularly for urgent matters. Review collected by and hosted on G2.com. What problems is Genpact Customer Experience solving and how is that benefiting you? It helps in provide tailored solutions, enhancing customer satisfaction and loyalty. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Raza K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raza K.") RK Raza K. Operations Executive Enterprise (\> 1000 emp.) 11/21/2024 "It was great experience" 4/5 What do you like best about Genpact Customer Experience? It is so people centered and look after they provide their associates are remarkable. Review collected by and hosted on G2.com. What do you dislike about Genpact Customer Experience? Not experienced anything like that it wad good experience Review collected by and hosted on G2.com. What problems is Genpact Customer Experience solving and how is that benefiting you? They are serving humongous IT managed services in efficient and worthwhile. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") IB Verified User in Banking Enterprise (\> 1000 emp.) 11/20/2024 "Average experience" 2/5 What do you like best about Genpact Customer Experience? They attract customers but their services they provide are decent enough Review collected by and hosted on G2.com. What do you dislike about Genpact Customer Experience? Their extensive support to the product is kind of not satisfactory Review collected by and hosted on G2.com. What problems is Genpact Customer Experience solving and how is that benefiting you? Service desk digital workspace and end user devices Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![RUPESH DEEPAK B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RUPESH DEEPAK B.") RB RUPESH DEEPAK B. Data Engineer - Credit Risk Enterprise (\> 1000 emp.) 9/23/2022 "Best way to Transform your Business" 5/5 What do you like best about Genpact Customer Experience? Always out of the way support in digital space and sustainability around projects Review collected by and hosted on G2.com. What do you dislike about Genpact Customer Experience? Nothing to tell , Always got support in exception way Review collected by and hosted on G2.com. What problems is Genpact Customer Experience solving and how is that benefiting you? Wanted to landup into Digital world for Business oriented development in space of marketing and given satisfactory result Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Genpact Customer Experience for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Joan Logo](https://images.g2crowd.com/uploads/product/hd_favicon/f771f012e7b20f2c36e381a35122e48d/joan.svg "Joan Logo") Joan 4.5 (269) After a decade of leading research and global deployments of epaper signage in areas where displaying digital information was completely unimaginable, Visionect also placed its ultra low power digital displays into the office environment with JOAN, the only room booking system built bottom-up specifically for meeting space reservation. ](https://www.g2.com/products/joan/reviews "Joan")[ 2 ![ASTER Logo](https://images.g2crowd.com/uploads/product/hd_favicon/06e2f7db1ecbcfddfa4b95050d8b1c9a/ibiksoft-aster.svg "ASTER Logo") ASTER 4.8 (12) ASTER is a multiseat software for Windows 7/8/10/11 and Windows Server 2016/2019. The program allows organizing multiple work seats with a reduced budget which is important during COVID-19 time. Users can organize several workspaces by connecting several monitors, keyboards, and mice to one PC. ASTER is a zero-client software. It allows the creation of zero clients - virtual desktop clients, without thin client hardware. ](https://www.g2.com/products/ibiksoft-aster/reviews "ASTER")[ 3 ![NTT Data Desktop Engineering Services Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28fd68542825d39516aaf14118872444/ntt-data-desktop-engineering-services.jpg "NTT Data Desktop Engineering Services Logo") NTT Data Desktop Engineering Services 4.3 (10) Designed to enhance the end-user experience and to maintain high availability and performance while optimizing end-user device lifecycle management costs. ](https://www.g2.com/products/ntt-data-desktop-engineering-services/reviews "NTT Data Desktop Engineering Services")[ 4 ![TCS Business Operations Technology Solution Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8827798f1d9db3b63f196ec4c946c8d0/tcs-business-operations-technology-solution.jpg "TCS Business Operations Technology Solution Logo") TCS Business Operations Technology Solution 4.5 (10) TCS Business Operations Technology Solutions, an integral part of our ValueBPS approach, accelerate an enterprises ability to exceed business objectives by re-imagining operations, and help achieve sustained and profitable growth. ](https://www.g2.com/products/tcs-business-operations-technology-solution/reviews "TCS Business Operations Technology Solution")[ 5 ![Symmetrix Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bd421a010f0af690e861b97821f1dd9f/symmetrix.png "Symmetrix Logo") Symmetrix 4.6 (7) Symmetrix provides complete Office 365, business computer and networking support. ](https://www.g2.com/products/symmetrix/reviews "Symmetrix")[ 6 ![LiVE Workspace Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_dff21f70a0fa7ca927d8759f36ff97d4/live-workspace.jpg "LiVE Workspace Logo") LiVE Workspace 4.4 (4) LiVE Workspace to unbox an intelligent, future-ready workplace where apps and data can be accessed from anywhere, anytime and on any device. ](https://www.g2.com/products/live-workspace/reviews "LiVE Workspace")[ 7 ![TCS Communication Business Operations Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8827798f1d9db3b63f196ec4c946c8d0/tcs-communication-business-operations.jpg "TCS Communication Business Operations Logo") TCS Communication Business Operations 4.4 (4) TCS Communication Business Operations, led by our ValueBPS approach, span the value chain of communication service providers, consumers, and enterprises based on managed services and outcome-based operating and commercial models. ](https://www.g2.com/products/tcs-communication-business-operations/reviews "TCS Communication Business Operations")[ 8 ![NTT Data Service Desk Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28fd68542825d39516aaf14118872444/ntt-data-service-desk.jpg "NTT Data Service Desk Logo") NTT Data Service Desk 4.5 (3) NTT DATA Services uses and enables next-generation capabilities, such as multichannel, social media and persona-based support, that are supported by automated self-service and self-heal technologies. ](https://www.g2.com/products/ntt-data-service-desk/reviews "NTT Data Service Desk")[ 9 ![HCL IT Enablement & Service Desk Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7361eb2ddb647797c5a05f8be3f390fe/hcl-it-enablement-service-desk.jpg "HCL IT Enablement & Service Desk Logo") HCL IT Enablement & Service Desk 4.2 (3) HCL has a robust partner ecosystem, spread over the world and providing multi-lingual support. This allows us to leverage global sourcing to provide remote and onsite support along with improving the ratio of remote vs. onsite through consistent high-touch services. Enterprises will, therefore, enjoy end-to-end Desktop Network Life Cycle Management services, enjoy 65% of the desktop support remotely, and drive down desk-side visits by 20-30%. We also believe that desktop operating systems, desktop applications, desktop security, and deployment will be key focus areas in the near future. Thus, we have set up Desktop Management Factories for desktop-centric services. ](https://www.g2.com/products/hcl-it-enablement-service-desk/reviews "HCL IT Enablement & Service Desk")[ 10 ![Freespace Logo](https://images.g2crowd.com/uploads/product/hd_favicon/ffe6a07aa0fe44b4fe01b6119ae2c415/freespace.svg "Freespace Logo") Freespace 3.7 (3) Freespace is a global leader in workplace technology solutions that helps organisations achieve significant cost savings and improve space efficiency, real estate performance, employee wellbeing and productivity. A complete end-to-end solution combining sensors, smart tags, analytics, digital signage and software integrations, Freespace identifies trends in space usage and employee behaviour. This enables organisations to optimise space sign, proactively manage their workplace and deliver cost savings across real estate portfolios, while also improving employee satisfaction and productivity, and significantly contributing to sustainability targets. ](https://www.g2.com/products/freespace/reviews "Freespace") [Show More](#) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/genpact-customer-experience/pricing) ## Work at Genpact? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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