# Best Chatbots Software

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Jul 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** TxtCart (+6.65%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month

_Last updated: July 25, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,200+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-31T08%3A18%3A30Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bplacement_resource_ids%5D%5B%5D=1896&secure%5Bplacement_resource_ids%5D%5B%5D=1346&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fopen_modal_url%3D%252Fproducts%252Fgenietalk-ai%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fchatbots%2526source%253Dcategory&secure%5Btoken%5D=87243d51aca2a51a9912ea1cbd64fe83bef2059769f25e8e846319765290759d&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial)

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,656

#### How Do G2 Users Rate Zendesk for Customer Service?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10)
- **Control:** 8.1/10 (Category avg: 8.7/10)
- **Analytics:** 8.2/10 (Category avg: 8.5/10)
- **Collection of information:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Service Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows.
- Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing.
- Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities.
- Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management.
- Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking.

##### Cons

- Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively.
- Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup.
- Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise.
- Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk.
- Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)

**["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Qualified](https://www.g2.com/products/qualified/reviews)

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1,522

#### How Do G2 Users Rate Qualified?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Control:** 9.5/10 (Category avg: 8.7/10)
- **Analytics:** 9.3/10 (Category avg: 8.5/10)
- **Collection of information:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Qualified?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Operations Manager, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 67% Medium, 21% Large

#### What Do G2 Reviewers Say About Qualified?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly.
- Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization.
- Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement.
- Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient.
- Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond.

##### Cons

- Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas.
- Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience.
- Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition.
- Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction.
- Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery.

#### What Are Recent G2 Reviews of Qualified?

**["Intuitive Chat Experiences with Powerful AI SDR and Exceptional Support"](https://www.g2.com/survey_responses/qualified-review-13183739)**

**Rating:** 5.0/5.0 stars

_— Stephanie A._

[Read full review](https://www.g2.com/survey_responses/qualified-review-13183739)

**["Outstanding AI SDR Platform with Measurable Results"](https://www.g2.com/survey_responses/qualified-review-13144765)**

**Rating:** 5.0/5.0 stars

_— Kekul S._

[Read full review](https://www.g2.com/survey_responses/qualified-review-13144765)

#### What Are G2 Users Discussing About Qualified?

- [What is Qualified used for?](https://www.g2.com/discussions/what-is-qualified-used-for)
- [What skills does a software developer need in 2020?](https://www.g2.com/discussions/what-skills-does-a-software-developer-need-in-2020)
- [What qualities do you need to be a software developer?](https://www.g2.com/discussions/what-qualities-do-you-need-to-be-a-software-developer)
- [What is qualified io?](https://www.g2.com/discussions/what-is-qualified-io)

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,725

#### How Do G2 Users Rate Fin?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.7/10 (Category avg: 8.5/10)
- **Collection of information:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution.
- Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience.
- Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features.
- Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations.
- Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams.

##### Cons

- Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly.
- Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support.
- Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control.
- Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["End: Efficient technical support and an easy-to-use platform"](https://www.g2.com/survey_responses/fin-review-13135986)**

**Rating:** 4.5/5.0 stars

_— Ricardo M._

[Read full review](https://www.g2.com/survey_responses/fin-review-13135986)

**["Efficient AI Support with Some Routing Challenges"](https://www.g2.com/survey_responses/fin-review-7350999)**

**Rating:** 4.0/5.0 stars

_— Marianna A._

[Read full review](https://www.g2.com/survey_responses/fin-review-7350999)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [Jotform AI Agents](https://www.g2.com/es/products/jotform-ai-agents/reviews)

Los Agentes de IA de Jotform son asistentes automatizados en tiempo real diseñados para ayudar a tus usuarios en cualquier momento del día o de la noche. Los Agentes de IA son el futuro del servicio al cliente. Entrena y personaliza tu propio Agente de IA personal para mejorar el compromiso del usuario, mejorar los tiempos de respuesta y optimizar las operaciones de soporte. Con el constructor de IA intuitivo y sin código de Jotform, puedes entrenar y personalizar fácilmente tu propio Agente de IA para que coincida con la voz de tu marca, apoye los flujos de trabajo y responda con la información exacta que tus usuarios necesitan. Simplemente proporciona detalles clave, documentos, preguntas frecuentes o datos de formularios, y tu Agente de IA aprenderá de este contexto para ofrecer interacciones precisas y personalizadas. Este nivel de personalización ayuda a los equipos a mejorar los tiempos de respuesta, aumentar la satisfacción del usuario y optimizar las operaciones de soporte en cada etapa del recorrido del cliente. Una de las ventajas más poderosas de la plataforma es su extensa biblioteca de más de 7,000 plantillas de Agentes de IA personalizables. Estas plantillas listas para usar proporcionan un punto de partida fácil para una amplia variedad de casos de uso, incluyendo soporte al cliente, incorporación, calificación de leads, programación de citas, educación sobre productos, capacitación interna y más. Cada plantilla puede ser completamente personalizada con tus propias instrucciones, tono, flujos de trabajo y conocimientos específicos de la industria, lo que te permite desplegar Agentes de IA de alto rendimiento en minutos. Los Agentes de IA de Jotform proporcionan asistencia automatizada 24/7, asegurando que tus clientes reciban soporte instantáneo incluso fuera del horario laboral. Mientras duermes, tus Agentes de IA continúan trabajando: manejando consultas, resolviendo problemas, recopilando información y proporcionando respuestas precisas las 24 horas del día. Esta disponibilidad continua reduce los tiempos de espera, aumenta el compromiso y ayuda a los equipos a mantenerse al día con la creciente demanda. Con soporte multicanal, los Agentes de IA de Jotform pueden operar dondequiera que estén tus usuarios. Despliega tus agentes a través de la web, widgets de chat, correo electrónico, teléfono, WhatsApp, Messenger, Gmail, WordPress y otros canales de comunicación para una experiencia de soporte unificada y consistente. Esta flexibilidad omnicanal asegura que tus usuarios siempre reciban asistencia en tiempo real, sin importar el dispositivo o la plataforma. Para los equipos que requieren interacciones basadas en voz, Jotform ofrece potentes capacidades de teléfono y SMS. Los Agentes de IA pueden manejar llamadas entrantes, realizar conversaciones naturales por voz, responder preguntas y transcribir mensajes hablados, todo con un tono amigable y humano. Esto hace que los Agentes de IA de Jotform sean ideales para líneas directas de servicio al cliente, recordatorios de citas, soporte basado en teléfono y menús telefónicos automatizados. Los Agentes de IA también pueden realizar acciones personalizables basadas en tus flujos de trabajo. Define comportamientos específicos, desencadenantes, pasos de seguimiento o tareas automatizadas para que tu agente las ejecute. Ya sea que desees que califique leads, envíe correos electrónicos, actualice registros de CRM, enrute consultas, genere informes o recopile datos a través de formularios, tu Agente de IA sigue tus reglas con precisión. Al combinar automatización en tiempo real, personalización sin código, soporte multicanal y comunicación inteligente, los Agentes de IA de Jotform ayudan a las organizaciones a escalar su experiencia del cliente sin esfuerzo. Ya sea que seas una pequeña empresa o una empresa global, los Agentes de IA proporcionan la velocidad, precisión y disponibilidad necesarias para apoyar a los usuarios en todo momento.

**Average Rating:** 4.5/5.0

**Total Reviews:** 644

#### How Do G2 Users Rate Jotform AI Agents?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.7/10 (Category avg: 9.2/10)
- **Control:** 8.0/10 (Category avg: 8.7/10)
- **Analytics:** 8.0/10 (Category avg: 8.5/10)
- **Recopilación de información:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Jotform AI Agents?

- **Vendedor:** [Jotform](https://www.g2.com/es/sellers/jotform)
- **Sitio web de la empresa:** www.jotform.com
- **Año de fundación:** 2006
- **Ubicación de la sede:** San Francisco, California
- **Twitter:** @Jotform  
39,289 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website)  
901 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propietario, Director Ejecutivo
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Jotform AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **facilidad de uso** de los Agentes de Jotform AI, lo que simplifica significativamente la creación de encuestas y la automatización de flujos de trabajo.
- Los usuarios valoran la **fácil configuración** de los Agentes de IA de Jotform, lo que permite una integración sin problemas en las operaciones comerciales diarias.
- Los usuarios valoran las **capacidades de ahorro de tiempo** de los Agentes de IA de Jotform, mejorando significativamente su productividad en la creación de encuestas.
- Los usuarios valoran la **eficiencia** de los Agentes de Jotform AI, que agilizan la creación de formularios y mejoran la productividad general.
- Los usuarios aprecian la **facilidad de configuración** de los Agentes de Jotform AI, lo que permite una rápida integración en las actividades diarias.

##### Cons

- Los usuarios experimentan **alucinaciones y malentendidos** con los agentes de Jotform AI, lo que lleva a confusión y frustración durante las interacciones.
- Los usuarios encuentran las **capacidades limitadas de la IA** desafiantes, especialmente para personalizar flujos de trabajo y comprender necesidades específicas.
- Los usuarios encuentran que las **características limitadas** de los Agentes de Jotform AI son restrictivas, obstaculizando la flexibilidad en los flujos de trabajo y la gestión de sesiones.
- Los usuarios encuentran frustrantes las **características inadecuadas de la IA** de los Agentes de Jotform, ya que a menudo alucina e interpreta mal las consultas.
- Los usuarios expresan frustración por la **pobre comprensión** de los Agentes de IA de Jotform, lo que afecta la usabilidad y el éxito del proyecto.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**["Configuración fácil e integración perfecta que mejoraron mi flujo de trabajo"](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13159490)**

**Rating:** 5.0/5.0 stars

_— Jimoh A._

[Read full review](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13159490)

**["Constructor fácil de arrastrar y soltar con plantillas, integraciones y creación de formularios con IA útil."](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13183222)**

**Rating:** 4.0/5.0 stars

_— pankaj k._

[Read full review](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13183222)

### [Birdeye](https://www.g2.com/es/products/birdeye/reviews)

Birdeye construye agentes de IA para marcas con múltiples ubicaciones, confiado por las marcas empresariales más grandes a nivel mundial, incluyendo Sutter Health, Aspen Dental, Sun Auto y Caesars Entertainment. Te proporcionamos compañeros de trabajo de IA en cada ubicación — para marketing, operaciones y experiencia del cliente — que realizan los trabajos que tu negocio necesita hacer empleando múltiples agentes que trabajan juntos para ganar visibilidad de IA, convertir la demanda y ofrecer una experiencia de cliente consistente. Compañeros de Trabajo de IA → Hacen los Trabajos Jay (marketing), Robin (operaciones) y Myna (experiencia del cliente) se encargan del trabajo en todas tus ubicaciones — desde la visibilidad en búsquedas de IA, reseñas, listados y redes sociales, hasta la recepción y reserva de citas, encuestas, emisión de tickets y análisis. No estás comprando características. Estás añadiendo personal de IA a cada ubicación. Así, el trabajo se realiza en cada ubicación — sin sobrecargar a tu equipo. Agentes → Hacen el Trabajo Cada compañero de trabajo emplea múltiples agentes que trabajan juntos para completar un trabajo. La forma en que esos agentes trabajan es lo que nos hace diferentes. La mayoría del software te dice lo que está sucediendo; nuestros agentes deciden qué hacer — y lo hacen, con tu aprobación. Consolidamos cada señal en cada ubicación, ya sea que esté en Birdeye o en una de tus más de 3,000 integraciones; razonan con la voz de tu marca y el contexto de la industria; y actúan — juntos — para impulsar el resultado. Así, una reseña, una campaña, una llamada perdida se convierte en un resultado final, no en una tarea pendiente en un panel de control. Listo para Empresas → Construido para Escalar SSO, registro de auditoría, HIPAA, SOC 2 y GDPR. El acceso basado en roles, las aprobaciones escalonadas y los informes a nivel de ubicación brindan a los equipos corporativos y locales el control que necesitan. Así, mantienes el control mientras la IA maneja la ejecución en cientos de ubicaciones. Con equipos en EE.UU., Reino Unido, Australia e India, Birdeye está redefiniendo cómo las empresas ganan localmente a gran escala.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,067

#### How Do G2 Users Rate Birdeye?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 8.7/10 (Category avg: 8.7/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Recopilación de información:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Birdeye?

- **Vendedor:** [Birdeye](https://www.g2.com/es/sellers/birdeye)
- **Sitio web de la empresa:** www.birdeye.com
- **Año de fundación:** 2012
- **Ubicación de la sede:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propietario, Gerente de Marketing
- **Top Industries:** Atención hospitalaria y sanitaria, Bienes Raíces
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran Birdeye increíblemente **fácil de usar** , apreciando la configuración intuitiva y la navegación fluida para gestionar reseñas.
- Los usuarios valoran la **facilidad de uso** de Birdeye, encontrando la navegación y la gestión de reseñas sencilla y eficiente.
- Los usuarios valoran las características de **gestión de reseñas fácil de usar** de Birdeye, mejorando la comunicación y la reputación sin esfuerzo.
- Los usuarios elogian el **excelente soporte al cliente** de Birdeye, asegurando una integración fluida y un gran éxito en la implementación.
- Los usuarios aprecian la **facilidad de uso y conveniencia** de Birdeye, especialmente para gestionar reseñas y la comunicación con los pacientes.

##### Cons

- Los usuarios notan las **características faltantes** en Birdeye, deseando integración con TikTok y otras mejoras.
- Los usuarios señalan que la **interfaz lenta y las mejoras de IA necesarias** de Birdeye afectan la eficiencia y la experiencia del servicio al cliente.
- Los usuarios encuentran **confuso gestionar las reseñas** de manera efectiva debido a problemas de integración y usabilidad del panel de control.
- Los usuarios notan una **curva de aprendizaje** con la interfaz de Birdeye que puede desafiar a aquellos menos familiarizados con la tecnología.
- Los usuarios encuentran que las **características limitadas** de Birdeye carecen de herramientas e integraciones completas necesarias para una mejor experiencia.

#### What Are Recent G2 Reviews of Birdeye?

**["Un software para facilitar la obtención de reseñas"](https://www.g2.com/es/survey_responses/birdeye-review-6847210)**

**Rating:** 5.0/5.0 stars

_— Robert R._

[Read full review](https://www.g2.com/es/survey_responses/birdeye-review-6847210)

**["¡Salvavidas de Gestión de Reputación!"](https://www.g2.com/es/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/es/survey_responses/birdeye-review-8930451)

#### What Are G2 Users Discussing About Birdeye?

- [¿Qué hace que Birdeye sea una herramienta preferida para las empresas que buscan mejorar su reputación en línea y la gestión de comentarios de los clientes?](https://www.g2.com/es/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [¿Para qué se utiliza Birdeye?](https://www.g2.com/es/discussions/what-is-birdeye-used-for) - 1 comment
- [¿Son falsas las reseñas de BirdEye?](https://www.g2.com/es/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/es/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/es/discussions/what-does-birdeye-cost) - 1 comment

### [Tidio](https://www.g2.com/es/products/tidio/reviews)

Tidio es un conjunto de software de soporte al cliente todo en uno que comprende (1) mesa de ayuda, (2) chat en vivo, (3) automatización de chatbots y (4) características de agente de IA. Más de 300,000 empresas en comercio electrónico, servicios y tecnología utilizan Tidio para agilizar la comunicación, resolver problemas más rápido y aumentar las ventas. Con Tidio, los equipos de soporte pueden interactuar con los clientes en tiempo real a través del chat en vivo, automatizar respuestas a preguntas frecuentes con Flows (chatbots basados en reglas) y gestionar conversaciones desde múltiples canales como correo electrónico, Messenger, Instagram, WhatsApp y correo electrónico en un único panel unificado. En el corazón de la plataforma está Lyro, el agente conversacional de IA y chatbot de Tidio, capaz de resolver hasta el 67% de las consultas comunes de los clientes sin intervención humana. Con un solo clic, Lyro comienza a usar el contenido de ayuda existente de tu empresa para proporcionar respuestas precisas y coherentes con la marca sin inventar respuestas. En caso de duda, el agente de IA transferirá el ticket a tu equipo, mejorando la confianza entre los usuarios y tu marca. Tidio permite a las empresas escalar su soporte sin abrumar a sus equipos. Reduce los chats perdidos, acorta los tiempos de respuesta y libera a los agentes para que se concentren en problemas complejos. Comienza gratis y obtén 50 conversaciones impulsadas por IA con Lyro. No se requiere tarjeta de crédito. 💬 Chat en Vivo • Soporte en Tiempo Real – Interactúa con los visitantes instantáneamente a través de un widget de chat ligero. • Vista Previa de Escritura en Vivo – Ve lo que los usuarios están escribiendo antes de que envíen. • Respuestas Predefinidas – Usa respuestas preescritas para respuestas rápidas y consistentes. • Asistente de Respuesta de IA – Mejora las respuestas con sugerencias de GPT-4. • Gestión de Usuarios – Prohíbe usuarios por IP, ve listas de visitantes en vivo. • Transcripciones de Chat – Guarda o envía por correo electrónico el historial de conversaciones. • Archivos Adjuntos – Soporte para enviar archivos (imágenes, documentos, videos). ⚙️ Flows (Automatización de Chatbots) • Constructor de Automatización Visual – Constructor de arrastrar y soltar sin código para flujos personalizados. • Plantillas Prediseñadas – Más de 40 plantillas diseñadas para eCommerce. • Recopilación de Datos – Captura automáticamente información de contacto y comentarios. • Recuperación de Carritos Abandonados – Envía ofertas/descuentos programados. • Integraciones de Terceros – Sincroniza datos con herramientas y plataformas externas. 🤖 Lyro (Agente de IA) • IA Conversacional – Resuelve automáticamente hasta el 70% de las preguntas. • Recomendaciones de Productos – Sugiere artículos basados en datos de productos de Shopify. • Soporte Multicanal – Funciona en chat en vivo, WhatsApp, Instagram, Messenger. • Capacidades Multilingües – Responde en inglés, español, francés, portugués, alemán. • Análisis – Revisa el rendimiento de la IA y las estadísticas de conversación. 🛒 Gestión de Pedidos (para Shopify) • Vista Previa del Carrito – Ve lo que hay en el carrito del cliente en tiempo real. • Acceso al Historial de Pedidos – Ve pedidos anteriores para ayuda personalizada. • Recomendaciones de Productos Directas – Sugiere productos dentro del chat. • Gestión de Pedidos – Cancela, actualiza o reembolsa pedidos a través del chat. • Oferta de Descuentos – Comparte códigos de cupón en vivo en la conversación. 🎫 Sistema de Tickets • Creación Unificada de Tickets – Convierte correos electrónicos/chats en tickets de soporte. • Etiquetado y Priorización – Organiza y prioriza tareas. • Seguimiento de Operadores – Conoce quién está asignado a qué. • Filtrado Avanzado – Ordena rápidamente los tickets. • Gestión de Spam – Detecta y filtra automáticamente mensajes irrelevantes. 📡 Canales de Comunicación Gestiona todo en un panel: • Chat en Vivo – Conversaciones en tiempo real en el sitio web. • Correo Electrónico – Integra múltiples bandejas de entrada. • Instagram – Responde a DMs y reacciones. • Messenger – Chatea con usuarios de Facebook. 🎨 Personalización • Branding – Ajusta el widget de chat al aspecto y sensación de tu sitio. • Configuración de Visibilidad – Personaliza la visualización del widget por tiempo/dispositivo. • Mensajería Offline – Captura clientes potenciales cuando estás desconectado. 📊 Análisis • Monitoreo de Rendimiento – Rastrea tiempos de respuesta, satisfacción, chats perdidos. • Información del Equipo – Evalúa la productividad individual/equipo. • Análisis de Flujos – Optimiza automatizaciones basadas en datos de rendimiento. 🔒 Privacidad y Cumplimiento • SOC 2 Tipo 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,889

#### How Do G2 Users Rate Tidio?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.7/10 (Category avg: 8.5/10)
- **Recopilación de información:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Tidio?

- **Vendedor:** [Tidio](https://www.g2.com/es/sellers/tidio)
- **Año de fundación:** 2013
- **Ubicación de la sede:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propietario, Director Ejecutivo
- **Top Industries:** Venta al por Menor, Marketing y publicidad
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- A los usuarios les encanta la **facilidad de uso** de Tidio, mejorando la comunicación del equipo y proporcionando una interacción fluida con los clientes.
- Los usuarios aprecian Tidio por sus **capacidades de soporte al cliente inmediato** , mejorando el compromiso y la satisfacción con asistencia oportuna.
- Los usuarios están impresionados por el **eficiente chatbot de IA** de Tidio, que mejora la comunicación y el soporte al cliente durante los momentos de mayor actividad.
- Los usuarios elogian la **fácil configuración** de Tidio, haciendo que la configuración inicial sea fluida y eficiente para comenzar rápidamente.
- A los usuarios les encantan las **funciones de interacción en tiempo real** de Tidio, haciendo que la interacción con el cliente sea fluida y efectiva en múltiples plataformas.

##### Cons

- Los usuarios encuentran Tidio **caro** , especialmente para los freelancers que buscan opciones de licencia asequibles que satisfagan sus necesidades.
- Los usuarios encuentran que las **funciones faltantes** en Tidio, como la geolocalización, son costosas y carecen de flexibilidad.
- Los usuarios encuentran frustrante la **personalización limitada** de Tidio, deseando tener más control sobre la configuración y los flujos de trabajo del chatbot.
- Los usuarios encuentran que los precios de Tidio son **demasiado caros** y sugieren un modelo de pago más flexible para una mejor asequibilidad.
- Los usuarios desean **más funciones** en Tidio, como estilos adicionales de chatbot y capacidades de edición mejoradas en dispositivos móviles.

#### What Are Recent G2 Reviews of Tidio?

**["Tablero limpio y personalizable con integración fluida de chatbot en WordPress"](https://www.g2.com/es/survey_responses/tidio-review-13177684)**

**Rating:** 4.5/5.0 stars

_— Michelle Ann R._

[Read full review](https://www.g2.com/es/survey_responses/tidio-review-13177684)

**["Compromiso Eficiente con el Cliente, Configuración Fácil"](https://www.g2.com/es/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/es/survey_responses/tidio-review-13183557)

#### What Are G2 Users Discussing About Tidio?

- [¿Cómo puedo configurar y optimizar chatbots en Tidio para mi sitio de comercio electrónico?](https://www.g2.com/es/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [¿Para qué se utiliza Tidio?](https://www.g2.com/es/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [¿Cómo desinstalo Tidio?](https://www.g2.com/es/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/es/discussions/is-tidio-safe) - 7 comments
- [¿Cómo se usa Tidio?](https://www.g2.com/es/discussions/how-do-you-use-tidio) - 2 comments

### [Paylocity](https://www.g2.com/products/paylocity/reviews)

Paylocity is an award-winning HCM platform that brings HR, Finance, and IT together in one connected system, covering payroll, benefits, talent management, time and labor, spend, and IT provisioning on a single employee record. Cut manual HR tasks, run payroll faster, and get new hires up and running sooner. Get full visibility across expenses, accounts payable, corporate cards, and procurement in one place. Automate account creation and manage IT provisioning without juggling separate systems. AI is built into everyday workflows across all three. Policies, approvals, and workflows stay in lockstep as people join, move, and grow. Paylocity accompanies its clients on the journey to build great workplaces and help every employee do their best work.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,045

#### How Do G2 Users Rate Paylocity?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Paylocity?

- **Seller:** [Paylocity](https://www.g2.com/sellers/paylocity)
- **Company Website:** www.paylocity.com
- **Year Founded:** 1997
- **HQ Location:** Schaumburg, IL
- **Twitter:** @Paylocity  
4,577 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=212af04cd9a730ea20c60ec502c06e4fe22319f50fb7cb5bd2952e42a96b3069&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F24614%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,978 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** HR Manager, Human Resources Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 69% Medium, 19% Small

#### What Do G2 Reviewers Say About Paylocity?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Paylocity to have **ease of use** , especially after training and during invoice reconciliation processes.
- Users appreciate the **helpful customer service** of Paylocity, providing assistance and support when needed.
- Users appreciate the **helpful customer support** of Paylocity, enhancing their payroll experience with valuable assistance and resources.
- Users appreciate the **intuitive navigation** of Paylocity, making it easy to find information and complete tasks.
- Users find Paylocity to be a **simple and user-friendly solution** for managing expenses and integrating with other software.

##### Cons

- Users report **poor customer support** , experiencing long wait times and lack of direct access to assistance.
- Users often find **missing features** in Paylocity, leading to frustrations and inefficient workflows during critical tasks.
- Users find the **learning curve steep** with Paylocity, citing outdated software and lack of support for new users.
- Users express frustration with **limited features** in Paylocity, wishing for better admin controls and customization options.
- Users report **poor support services** , facing long wait times and inconsistent resolutions from customer service representatives.

#### What Are Recent G2 Reviews of Paylocity?

**["HR Generalist"](https://www.g2.com/survey_responses/paylocity-review-13161778)**

**Rating:** 4.0/5.0 stars

_— Nathan C._

[Read full review](https://www.g2.com/survey_responses/paylocity-review-13161778)

**["Intuitive UI, Fast Answers, and Great Value with Paylocity"](https://www.g2.com/survey_responses/paylocity-review-13160648)**

**Rating:** 5.0/5.0 stars

_— Teghan H._

[Read full review](https://www.g2.com/survey_responses/paylocity-review-13160648)

#### What Are G2 Users Discussing About Paylocity?

- [I'm having trouble understanding how to use Airbase for managing company-wide spend. Could someone explain the best practices?](https://www.g2.com/discussions/i-m-having-trouble-understanding-how-to-use-airbase-for-managing-company-wide-spend-could-someone-explain-the-best-practices)
- [How is Paylocity transforming payroll and human capital management for businesses?](https://www.g2.com/discussions/how-is-paylocity-transforming-payroll-and-human-capital-management-for-businesses)
- [What is Paylocity used for?](https://www.g2.com/discussions/what-is-paylocity-used-for) - 1 comment
- [What is Airbase used for?](https://www.g2.com/discussions/what-is-airbase-used-for) - 3 comments
- [Why is paylocity not working?](https://www.g2.com/discussions/why-is-paylocity-not-working) - 3 comments

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.6/10 (Category avg: 8.5/10)
- **Collection of information:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Wati](https://www.g2.com/es/products/wati/reviews)

Wati es una plataforma de compromiso con el cliente que transforma las conversaciones en ingresos a través de marketing, ventas y soporte. Al unir agentes de IA y equipos humanos en WhatsApp, Instagram, RCS, voz y chat web, Wati desbloquea el crecimiento mediante interacciones significativas mientras que el Copiloto de IA de Wati potencia la productividad de tu equipo. Con la confianza de más de 16,000 clientes en más de 190 países, Wati simplifica operaciones complejas y conversaciones de negocios con una bandeja de entrada unificada, automatización sin código y nuestra capa de IA inteligente, Astra. Orgullosamente respaldado por Tiger Global, Sequoia Capital, DST Global y Shopify, y reconocido como Socio Premium de Meta y Google. Wati, la Plataforma de Compromiso con el Cliente Agente para el Crecimiento de Ingresos. © Wati 2026. Clare.ai Limited. Cumple con GDPR. Certificado ISO/IEC 27001.

**Average Rating:** 4.6/5.0

**Total Reviews:** 483

#### How Do G2 Users Rate Wati?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.0/10 (Category avg: 8.5/10)
- **Recopilación de información:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Wati?

- **Vendedor:** [Wati](https://www.g2.com/es/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Sitio web de la empresa:** www.wati.io
- **Año de fundación:** 2020
- **Ubicación de la sede:** Hong Kong, HK
- **Twitter:** @Wati\_io  
594 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
275 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Fundador, Director Ejecutivo
- **Top Industries:** Gestión Educativa, Tecnología de la información y servicios
- **Company Size:** 73% Small, 20% Medium

#### What Do G2 Reviewers Say About Wati?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios elogian a WATI por su **facilidad de uso** , encontrándolo intuitivo y eficiente para diversas necesidades de automatización.
- Los usuarios valoran la **automatización sin esfuerzo** de WATI, mejorando la comunicación y la eficiencia tanto para empresas como para startups.
- Los usuarios elogian el **excelente servicio de atención al cliente** de Wati, destacando una asistencia receptiva y paciente que mejora su experiencia.
- Los usuarios aprecian la **facilidad de uso y flexibilidad** de Wati, lo que lo hace ideal para startups y una comunicación eficiente.
- Los usuarios encuentran la **configuración fácil** de WATI con WhatsApp beneficiosa para una integración rápida y eficiencia del equipo.

##### Cons

- Los usuarios encuentran que los precios de Wati son **caros** , especialmente con tarifas adicionales por mensajes y transmisiones.
- Los usuarios encuentran el **modelo de costos y precios** de Wati desafiante, especialmente para organizaciones más pequeñas y sin fines de lucro.
- Los usuarios expresan una necesidad de **funciones faltantes** como el modo oscuro, notas internas y mejores opciones de servicio al cliente.
- Los usuarios expresan preocupaciones sobre **problemas de precios** , encontrándolo desafiante para pequeñas empresas y organizaciones sin fines de lucro.
- Los usuarios experimentan **problemas de mensajería** con Wati, incluyendo retrasos, problemas de entrega de mensajes y restricciones de API de WhatsApp.

#### What Are Recent G2 Reviews of Wati?

**["Automatización revolucionaria de WhatsApp para el seguimiento de leads de anuncios de Meta"](https://www.g2.com/es/survey_responses/wati-review-13092376)**

**Rating:** 4.5/5.0 stars

_— Shivam P._

[Read full review](https://www.g2.com/es/survey_responses/wati-review-13092376)

**["Integración de API sin problemas y rendimiento confiable para una gestión de leads optimizada"](https://www.g2.com/es/survey_responses/wati-review-13035486)**

**Rating:** 5.0/5.0 stars

_— Abhishek p._

[Read full review](https://www.g2.com/es/survey_responses/wati-review-13035486)

#### What Are G2 Users Discussing About Wati?

- [What is WATI used for?](https://www.g2.com/es/discussions/what-is-wati-used-for) - 3 comments

### [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,453

#### How Do G2 Users Rate Talkdesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Talkdesk?

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,391 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity.
- Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations.
- Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions.
- Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams.
- Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency.

##### Cons

- Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations.
- Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts.
- Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management.
- Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems.
- Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts.

#### What Are Recent G2 Reviews of Talkdesk?

**["TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration"](https://www.g2.com/survey_responses/talkdesk-review-13075196)**

**Rating:** 4.0/5.0 stars

_— Lukas B._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13075196)

**["rep review"](https://www.g2.com/survey_responses/talkdesk-review-11332704)**

**Rating:** 5.0/5.0 stars

_— M S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-11332704)

#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### [Zoom Virtual Agent](https://www.g2.com/products/zoom-virtual-agent/reviews)

Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside.

**Average Rating:** 4.5/5.0

**Total Reviews:** 213

#### How Do G2 Users Rate Zoom Virtual Agent?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 7.7/10 (Category avg: 8.7/10)
- **Analytics:** 8.1/10 (Category avg: 8.5/10)
- **Collection of information:** 7.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zoom Virtual Agent?

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom  
1,042,714 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,494 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Retail
- **Company Size:** 73% Medium, 23% Small

#### What Do G2 Reviewers Say About Zoom Virtual Agent?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless connectivity** of Zoom Virtual Agent for effective customer support and smooth transitions to live agents.
- Users appreciate the **ease of use** of Zoom Virtual Agent, enjoying its seamless integration and automation for customer support.
- Users value the **s seamless integrations** of Zoom Virtual Agent, enhancing efficiency in customer support and overall user experience.
- Users appreciate the **automation capabilities** of Zoom Virtual Agent, providing instant, efficient customer support responses effortlessly.
- Users appreciate the **helpfulness** of Zoom Virtual Agent in quickly resolving customer queries and enhancing overall support efficiency.

##### Cons

- Users notice the **limitations in AI response** when facing complex queries, necessitating frequent human assistance and setup effort.
- Users note that the **AI inaccuracy** can lead to unhelpful responses for complex queries, impacting effectiveness.
- Users note the **inaccuracy** of Zoom Virtual Agent, particularly with complex queries and varied phrasing, impacting helpfulness.
- Users often find the **learning curve steep** , requiring time and effort for effective setup and ongoing maintenance.
- Users find the **not intuitive** setup of Zoom Virtual Agent challenging, requiring significant effort for effective customization and training.

#### What Are Recent G2 Reviews of Zoom Virtual Agent?

**["Clean UI and Easy Setup, But Needs Better Spacing"](https://www.g2.com/survey_responses/zoom-virtual-agent-review-13047486)**

**Rating:** 4.5/5.0 stars

_— Mehdi A._

[Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-13047486)

**["Efficient Automation with Excellent Support"](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12979095)**

**Rating:** 5.0/5.0 stars

_— Zaid M._

[Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12979095)

#### What Are G2 Users Discussing About Zoom Virtual Agent?

- [What is Solvvy used for?](https://www.g2.com/discussions/what-is-solvvy-used-for) - 1 comment

### [Podium](https://www.g2.com/products/podium/reviews)

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,026

#### How Do G2 Users Rate Podium?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 8.4/10 (Category avg: 8.7/10)
- **Analytics:** 8.4/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Podium?

- **Seller:** [Podium](https://www.g2.com/sellers/podium)
- **Company Website:** www.podium.com
- **Year Founded:** 2014
- **HQ Location:** Lehi, UT
- **Twitter:** @PodiumHQ  
4,178 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, General Manager
- **Top Industries:** Automotive, Retail
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Podium?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management.
- Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement.
- Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard.
- Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages.
- Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly.

##### Cons

- Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently.
- Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience.
- Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot.
- Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features.
- Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process.

#### What Are Recent G2 Reviews of Podium?

**["Fees less like a review collection tool and more like a digital front desk"](https://www.g2.com/survey_responses/podium-review-12877946)**

**Rating:** 4.0/5.0 stars

_— Neelakshi S._

[Read full review](https://www.g2.com/survey_responses/podium-review-12877946)

**["Podium Transformed Our Agency Communication with Seamless on Demand Integrations"](https://www.g2.com/survey_responses/podium-review-12909019)**

**Rating:** 5.0/5.0 stars

_— Kenya A._

[Read full review](https://www.g2.com/survey_responses/podium-review-12909019)

#### What Are G2 Users Discussing About Podium?

- [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments
- [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments
- [What is podium app?](https://www.g2.com/discussions/what-is-podium-app)

### [Alexa for Business](https://www.g2.com/es/products/alexa-for-business/reviews)

Alexa for Business es un servicio que permite a las organizaciones integrar Alexa, el asistente de voz de Amazon, en sus entornos de trabajo. Proporciona herramientas para desplegar y gestionar dispositivos habilitados para Alexa, usuarios y habilidades a gran escala, mejorando la productividad y agilizando las operaciones. Características y Funcionalidades Clave: - Gestión de Salas de Reuniones: Simplifica las experiencias en salas de conferencias al permitir el control de reuniones y equipos mediante comandos de voz. Los empleados pueden iniciar reuniones con comandos como "Alexa, inicia la reunión", reduciendo la dependencia de controles manuales. - Productividad del Empleado: Permite a los usuarios acceder a calendarios, unirse a reuniones y gestionar correos electrónicos a través de comandos de voz. Alexa puede leer correos electrónicos, proporcionar horarios diarios y establecer recordatorios, facilitando la gestión eficiente de tareas. - Gestión de Dispositivos y Usuarios: Ofrece gestión centralizada de dispositivos Alexa compartidos y cuentas de usuario. Los administradores pueden asignar habilidades, monitorear el estado de los dispositivos y gestionar permisos de usuario a través de la consola de Alexa for Business. - Desarrollo de Habilidades Personalizadas: Permite a las organizaciones crear habilidades privadas adaptadas a sus necesidades específicas, como proporcionar información de la empresa, reportar problemas o pedir suministros, mejorando así los procesos internos. Valor y Soluciones Principales: Alexa for Business aborda desafíos comunes en el lugar de trabajo al automatizar tareas rutinarias y proporcionar acceso manos libres a información y servicios. Mejora la eficiencia de las reuniones, reduce la carga administrativa y apoya un entorno de trabajo más conectado y receptivo. Al aprovechar la tecnología de voz, las organizaciones pueden mejorar la productividad y satisfacción de los empleados mientras optimizan la utilización de recursos.

**Average Rating:** 4.2/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Alexa for Business?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.7/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Recopilación de información:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Alexa for Business?

- **Vendedor:** [Amazon Web Services (AWS)](https://www.g2.com/es/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Año de fundación:** 2006
- **Ubicación de la sede:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 empleados en LinkedIn®
- **Propiedad:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Educación superior, Tecnología de la información y servicios
- **Company Size:** 56% Small, 24% Medium

#### What Do G2 Reviewers Say About Alexa for Business?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios se benefician de la **fácil creación** de tareas con Alexa for Business, mejorando la productividad y la gestión del tiempo.
- Los usuarios valoran las **capacidades de programación** de Alexa para Empresas, lo que permite una gestión eficiente de reuniones y organización de tareas.
- Los usuarios valoran las **funciones que ahorran tiempo** de Alexa para Empresas, permitiéndoles centrarse en tareas más importantes.

#### What Are Recent G2 Reviews of Alexa for Business?

**["Asistente de voz eficiente para el lugar de trabajo, pero con preocupaciones de privacidad"](https://www.g2.com/es/survey_responses/alexa-for-business-review-11374117)**

**Rating:** 4.5/5.0 stars

_— Rahul C._

[Read full review](https://www.g2.com/es/survey_responses/alexa-for-business-review-11374117)

**["Lo mejor que puedes elegir"](https://www.g2.com/es/survey_responses/alexa-for-business-review-10769703)**

**Rating:** 5.0/5.0 stars

_— Tierra S._

[Read full review](https://www.g2.com/es/survey_responses/alexa-for-business-review-10769703)

#### What Are G2 Users Discussing About Alexa for Business?

- [¿Para qué se utiliza Alexa for Business?](https://www.g2.com/es/discussions/what-is-alexa-for-business-used-for)

### [Kore.AI](https://www.g2.com/products/kore-ai/reviews)

Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai.

**Average Rating:** 4.6/5.0

**Total Reviews:** 398

#### How Do G2 Users Rate Kore.AI?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Kore.AI?

- **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc)
- **Company Website:** kore.ai
- **Year Founded:** 2013
- **HQ Location:** Orlando, FL
- **Twitter:** @koredotai  
5,659 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49ee154fdf979f32c6710d47feaa216b6ddabff52d4fdfd36940b452c07f5750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3602865%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,275 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Associate
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Large, 30% Small

#### What Do G2 Reviewers Say About Kore.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations.
- Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable.
- Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently.
- Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity.
- Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly.

##### Cons

- Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI.
- Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints.
- Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability.
- Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges.
- Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform.

#### What Are Recent G2 Reviews of Kore.AI?

**["Comprehensive Conversational AI Platform with Great Flexibility"](https://www.g2.com/survey_responses/kore-ai-review-11531124)**

**Rating:** 4.5/5.0 stars

_— Uppala A._

[Read full review](https://www.g2.com/survey_responses/kore-ai-review-11531124)

**["Intuitive, User-Friendly Platform for Building Scalable Virtual Assistants"](https://www.g2.com/survey_responses/kore-ai-review-13171381)**

**Rating:** 4.5/5.0 stars

_— Emmanuel L._

[Read full review](https://www.g2.com/survey_responses/kore-ai-review-13171381)

### [AWS Chatbot](https://www.g2.com/es/products/aws-chatbot/reviews)

AWS Chatbot te permite monitorear, solucionar problemas y operar tus entornos de AWS de manera nativa desde tus canales de chat.

**Average Rating:** 4.2/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate AWS Chatbot?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Recopilación de información:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind AWS Chatbot?

- **Vendedor:** [Amazon Web Services (AWS)](https://www.g2.com/es/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Año de fundación:** 2006
- **Ubicación de la sede:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 empleados en LinkedIn®
- **Propiedad:** NASDAQ: AMZN

#### Who Uses This Product?

- **Company Size:** 54% Medium, 23% Large

#### What Are Recent G2 Reviews of AWS Chatbot?

**["Buena implementación de pensamientos."](https://www.g2.com/es/survey_responses/aws-chatbot-review-4857389)**

**Rating:** 5.0/5.0 stars

_— Devendra R._

[Read full review](https://www.g2.com/es/survey_responses/aws-chatbot-review-4857389)

**["Simple, efectivo y un gran ahorrador de tiempo"](https://www.g2.com/es/survey_responses/aws-chatbot-review-12997952)**

**Rating:** 5.0/5.0 stars

_— Paulo Henrique O._

[Read full review](https://www.g2.com/es/survey_responses/aws-chatbot-review-12997952)

#### What Are G2 Users Discussing About AWS Chatbot?

- [Is AWS chatbot free?](https://www.g2.com/es/discussions/is-aws-chatbot-free)
- [How do I use chatbot on AWS?](https://www.g2.com/es/discussions/how-do-i-use-chatbot-on-aws)
- [What are the features of chatbot?](https://www.g2.com/es/discussions/aws-chatbot-what-are-the-features-of-chatbot)
- [What can you do with AWS chatbot?](https://www.g2.com/es/discussions/what-can-you-do-with-aws-chatbot)

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Spotlight Categories

[Employee Engagement Software](https://www.g2.com/categories/employee-engagement)

[Project Management Software](https://www.g2.com/categories/project-management)

[VoIP Providers](https://www.g2.com/categories/voip)

[Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

[E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)

Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

Top Tools at a Glance

| 

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Omnichannel ticket management with AI-assisted workflows

 | 

User Review

"Unified Omnichannel Support with Powerful Automation and Analytics"

 |
| 

 | 

AI SDR for real-time website visitor qualification

 | 

User Review

"Intuitive Chat Experiences with Powerful AI SDR and Exceptional Support"

 |
| 

 | 

Knowledge-base-grounded AI for support deflection

 | 

User Review

"End: Efficient technical support and an easy-to-use platform"

 |
| 

 | 

No-code AI agents for 24/7 customer response

 | 

User Review

"Easy Setup and Seamless Integration That Boosted My Workflow"

 |
| 

 | 

AI-powered messaging and review management for multi-location brands

 | 

User Review

"A Software to Make Getting Reviews Easier"

 |
| 

 | 

Live chat and AI chatbot for small business websites

 | 

User Review

"Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"

 |
| 

 | 

Omnichannel contact center with intelligent routing and API integration

 | 

User Review

"Centralized Omnichannel Power with Insightful Real-Time Reporting"

 |
| 

 | 

WhatsApp Business API with automation and shared inbox

 | 

User Review

"Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"

 |

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Show More

* * *

## How Do You Choose the Right Chatbots Software?

### What You Should Know About Chatbots Software

### What are Chatbots?

Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire.

With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities.

#### What Types of Chatbots Exist?

The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner.

**Button-based bots**

Users interact with these chatbots through menus and buttons.

**Keyword recognition-based chatbots**

Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords.

**Contextual chatbots**

Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques.

### What are the Common Features of Chatbots?

To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated.

**Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state.

**Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately.

**Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually.

**Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner.

**Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation.

### What are the Benefits of Chatbots?

Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots.

**More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips.

**They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes.

**Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions.

### Who Uses Chatbots?

Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users. 

**Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope.

**Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers.

**Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately.

### What are the Alternatives to Chatbots?

As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots.

[Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation.

[Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems.

#### Software Related to Chatbots

The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots.

[Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product.

When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses.

[Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task

NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions.

### Challenges with Chatbots

A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind.

**Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent.

**Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent.

### Which Companies Should Buy Chatbots?

Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots.

**Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention.

**Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers.

**Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary.

### How to Buy Chatbots

When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them.

#### Requirements Gathering (RFI/RFP) for Chatbots

Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process.

First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business. 

Some initial questions which should be asked include:

- Which are the channels that are supported?
- How long does it take to set up?
- How easy is it to script the chatbots?
- How is the offering priced?

#### Compare Chatbots

**Create a long list**

Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

**Create a short list**

Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.

#### Selection of Chatbots

**Choose a selection team**

Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

**Negotiation**

Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### Chatbots Trends

In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software.

**Conversational interfaces**

In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries.

Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data.

**Voice**

Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world.

**Artificial intelligence**

AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.