What I appreciate most about Gengage is how it transforms the traditional, clunky e-commerce search bar into a truly personalized AI shopping assistant.

The AI intelligence is genuinely mind-blowing. Instead of forcing customers to type rigid keywords, it lets them use conversational, context-rich prompts. For example, someone can type, “It’s very hot today, I want to wear something in red tones—what should I choose?” Gengage doesn’t simply return red clothing; it takes in the weather context, understands the intent, and even considers the user’s past behavior. If it has learned that this customer tends to prefer button-down items based on prior interactions, it immediately surfaces those options first. It feels like giving every visitor a personal stylist.

From a merchant’s perspective, the UI/UX is excellent. I come from an e-commerce background but don’t have coding skills, and I found the dashboard extremely intuitive. The integrations were also very smooth: it synced with our existing product catalog effortlessly and didn’t require developer support. Performance-wise, it delivers these complex, highly personalized results in milliseconds, with absolutely no noticeable lag for the end user.

The support and onboarding team was exceptionally helpful as well, walking us through catalog mapping step by step. One unexpected benefit I’ve noticed is that customers now spend more time on our site simply interacting with the search tool and exploring its recommendations. Because shoppers are finding what they want while also feeling understood, our conversion rates have jumped. When you factor in that immediate boost in sales, the pricing feels highly competitive and delivers undeniable ROI. It’s not just a search engine—it has become our best digital salesperson. Review collected by and hosted on G2.com.

I do not have any disliked think of Gengage. Review collected by and hosted on G2.com.

I use Gengage for comparing products, and I find it easy to use. It filters products to my focus, reducing my search time significantly. The software is particularly easy to navigate and is quite intuitive, which saves me time and minimizes the risk of getting lost within the pages. The reporting and dashboard features are especially helpful as they provide clear and readable data, making it easier to track performance parameters and identify issues quickly. This allows me to monitor key metrics effectively and take necessary actions. Setting up Gengage was super easy, and I appreciate how it supports research and development tasks. Review collected by and hosted on G2.com.

The data/dashboard needs more filtering options to customize the data needed. Review collected by and hosted on G2.com.

What I actually like most about Gengage is its ability to compare between products. This feature allows your agent to make clear comparisons between several products, which is really helpful if you're unsure which one will fit you more. It makes it easy for customers to choose the best option when buying some products. I believe this will increase our conversion rate as it enhances the customer experience by making it easier for them to find the specific product they're looking for without wasting time. Review collected by and hosted on G2.com.

ı like everything Review collected by and hosted on G2.com.

I was extremely impressed by the demo of Gengage. I think it's great that it's an AI agent, making people very comfortable to share any sort of questions without feeling like they're bothering anyone. It's extremely helpful and a very attractive point of the product that people might feel more honest and open when talking to an AI agent than to a person. I particularly find the comparison feature very helpful, especially since it doesn't narrow down too much and really listens to the customer. There's also a much lower likelihood of any friction, which often happens between humans when solving or clarifying small questions. Review collected by and hosted on G2.com.

I would be important to not be overpowering and let the customer, you know, give the customer time and space to do their own research on their own time. And only interact when requested. Review collected by and hosted on G2.com.

I find Gengage really helpful in aiding the customer's decision-making and research capabilities, putting important information into their hands. It's definitely a time saver and efficiency booster. The way it simplifies output makes it easy to digest and helps narrow down available choices, making purchasing quicker and easier for customers. I appreciate its simplicity from both the customer's perspective and the end user's, especially with data visualization. It clearly shows key hot products, allowing the team to optimize their journey around those products. The clarity and conciseness of the data provided help identify key, winning products and pinpoint any pain points within the e-commerce industry. Review collected by and hosted on G2.com.

I think it could be better if I could analyze the requirements a bit more or understand what the customer is looking for. Often, there's just a basic one question or one answer setup, which I feel is not enough to really narrow down to the correct product. I think there needs to be more engagement around understanding the customer's requirements. Review collected by and hosted on G2.com.

I like that Gengage easily detects what you need according to the keywords you give, and it can ask for more details, like when you're looking for a lip gloss, it will ask about the color you prefer. It's a really improved AI chatbot, almost like having a chat GPT on a website where I shop. It's really easy to use; texting to this chatbot feels like talking with friends via WhatsApp. I also like that it offers various sub-lines or subtitles for products, like when you ask for mascaras, it shows options like brown mascara, black mascara, etc. This allows me to go further on what I want. Additionally, the initial setup was really easy. Review collected by and hosted on G2.com.

I think as a company, as a brand, I want my sales increased, right, and my profit increased. And I see that a lot of consumers, putting products onto their basket and then they're not buying them. They're not purchasing them. And we are trying to engage those clients, those customers who have products on their basket, but they're not purchasing. So maybe Gengage can add, for example, when I type blush, that Gengage can offer, show the product that the customer has in his or her basket. It can offer that products. Review collected by and hosted on G2.com.

I like the comparison feature where Gengage selects the top three recommended products and shows the comparison to customers for better decision-making. Another feature I enjoy is allowing customers to upload a picture of a product they're looking for, and then being presented with similar options from the market. Additionally, having the most common questions listed for products provides customers with quick answers. Together, these features make Gengage feel faster, smarter, and more intuitive, helping customers get to the right product with far less effort. Review collected by and hosted on G2.com.

Navigation between product details, FAQs and supplier information feels disjointed. I am still not sure if the information provided to the customers is biased or is it ethical. May need tighter governance as it can present false reviews to customers. Overall, the platform would benefit from the tighter data governance, more intelligent automation and a more seamless user flow. In terms of the UI, it should not look like chat bot on one side of the screen. Review collected by and hosted on G2.com.

What I like most about Gengage is how natural it feels. Instead of making me search through menus or filters, I can simply describe what I need and get relevant recommendations quickly. I believe it has the potential to make shopping faster and more intuitive. It helps shoppers find the right products faster through AI chat instead of relying only on search bars or filters, which improves product discovery, reduces drop offs, and helps convert more visitors into buyers. It reduces cart abandonment and creates a smoother shopping experience. One example for me was looking for a machine without knowing the exact model, so instead of browsing dozens of products, I described what I needed in the chat and quickly found a suitable option, which reduced the chance of me leaving the site without making a purchase. The aspect I find most valuable is the relevance of the recommendations. If the AI consistently understands my intent and suggests the right product, that creates trust and makes me more likely to complete a purchase. What really matters to me is its ability to understand what I'm looking for even if I don't know the exact product name, so if it can interpret my intent and recommend a relevant product, that's the biggest value for me. The initial setup was straightforward and intuitive, and from what I saw it looked simple and well guided. Review collected by and hosted on G2.com.

I don't know why Gengage always asks this question instantly without waiting. I want more transparency around why certain products are recommended. I would also want to know how well it handles more complex or ambiguous queries and how it performs if it doesn't find. Review collected by and hosted on G2.com.

It helps with natural-language searches and almost replicates the customer service you’d get by speaking with a salesperson in-store and asking for a recommendation. Review collected by and hosted on G2.com.

I don’t have anything negative to say overall, but I’d love to see more use cases or examples of them working with beauty brands. Review collected by and hosted on G2.com.

I find Gengage quite intuitive, especially in the way it recommends features or products to users on my website. It's also intuitive in addressing upfront objections, like price, that customers might have when starting a conversion process. I really like the 'best alternative' feature because it's very good, along with the built-in Genesis comparison feature, which is quite helpful and valuable. It allows customers to compare products without leaving the page, offering an at-a-glance view. This helps reduce the potential for PDP or parts abandonment, which is great. Review collected by and hosted on G2.com.

I think what could be improved is the potential for users to spend too much time within Gengage. There are so many features, and I didn't see a prominent enough CTA button that prompts users to add the product to the cart. The Gengage agent just encourages users to explore more comparisons or features of the products, or to find other products. I think it needs to do a better job of moving users along the conversion funnel to the next stage. Review collected by and hosted on G2.com.