Cleartrip, an online travel company that provides comprehensive travel experiences throughout India and the Persian Gulf region, uses the tagline “Making Travel Simple.” As a one-stop shop for their customers’ travel needs, Cleartrip sought a similar DNA for their telecom requirements—an all-in-one platform that simplifies the customer experience.
Cleartrip replaced their legacy, multi-system approach in favor of a unified voice infrastructure from Genesys, establishing the company as the preferred customer service center for the online travel space in India. Less than a year after implementing Genesys, Cleartrip saw significant gains across all customer satisfaction (CSAT) metrics, including a 21% increase in customer satisfaction.
Genesys PureEngage is the Genesys Customer Engagement Platform for the enterprise. Built to bring flexible solutions for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.
Complete customer and employee journey management
Built to manage both the customer and employee experience, across all channels, it leverages the power of Artificial Intelligence and Machine Learning to supercharge both customer and employee journeys. Integrate your systems and leverage existing investment. Unify all customer-engaging teams—from marketing and sales through service and support.
Easy to use
Designed to rapidly deploy easy-to-configure and administer customer experience solutions and turn on new applications and services when you need them.
Flexible to deploy
Even choose the consumption model that’s right for your business—cloud, on-premises subscription or perpetual on-premises licensing. Extensive customizability through open APIs and web standards lets you easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.