Below are the major points to be highlighted:
1. Can be customised according to the business needs.
2. Flexibility for expanding, scaling up easily.
3. Not hardware based, software based approach make it easy for any deployments and expansions.
4. Disaster recovery capabilities adds great context for building a solution. you can build from geo location perspective or even from server failover perspective.
5. System API (Rest and SOAP) allows to integrate with any 3rd party software to build custom solutions.
6. PCI capabilities gives a great boost to Pure Connect for industries who are handling credit card data. Whether it is hosted or on premise a company will be able to maintain all PCI requirements.
7. Recent GDPR tool gives a great capability for any one to be compliant with GDPR.
8. Agent utilisation allows Operations team to use their workforce according to their need. This is a great easy feature to manage a contact center.
9. Interaction Center Business management tool is a one single tool to manage everything that a contact would need including scoring recordings for quality team.
10. Recent TLS 1.2 SHA 256 enablement gives a great boost for Security and PCI.
11. Interaction Dialer is a great tool to manage campaigns, policy based campaigns and dial rules gives a great benefit for managing any campaign for any locations.
12. Recent Facebook, WhatsApp integration is a great boost from digital enhancement point. Review collected by and hosted on G2.com.