Genesys PureConnect Reviews & Product Details

Client Solutions Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The all-in-one platform PureConnect offers best-in-class functionality in an easy to use environment. It does not require costly integration, high memory or complex systems. It is ideal for contact centers of any size. Review collected by and hosted on G2.com.

What do you dislike?

I found nothing unpleasant on the rig, other than a few accidental bugs that are fixed almost immediately with your help from your backup crew. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The application works as expected, with little or no problem. If there is a problem, the Genesys help is incredible and will continue to work together till the issue is solved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

What I saw is how PureConnect is helping to resolve nearly every problem in business, no matter how complex the application is. Review collected by and hosted on G2.com.

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Genesys PureConnect Overview

What is Genesys PureConnect?

PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing total cost of ownership. Speed time to value A single set of broad and deep applications allows you to rapidly deploy and turn on new applications and services when you’re ready— new functionality is built right into existing interfaces. Maximize flexibility and protect investments An open, standards-based architecture gives you the flexibility to tailor applications to meet your unique business requirements. You also protect investments by integrating PureConnect with any existing application. Reduce risk The PureConnect platform reduces your business risk. For cloud customers, you can minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network, and control the timing of updates.

Genesys PureConnect Details
Languages Supported
Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Turkish, Chinese (Simplified)
Product Description

Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).


Seller Details
Seller
Genesys
Company Website
Phone
+1 650 466 - 1100
Year Founded
1990
HQ Location
Daly City, CA
Twitter
@Genesys
33,908 Twitter followers
LinkedIn® Page
www.linkedin.com
6,253 employees on LinkedIn®
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Genesys PureConnect Screenshots

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Genesys PureConnect Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

PureConnect allows us to configure the system as simply, or as complexly, as we need. Pretty much anything is possible, if you just spend some time working on it.

We've been able to build custom applications for a number of different areas, such as Outbound Caller ID validation, specific whisper notifications for different Inbound or Dialler calls, Text to Speech integration with Google's TTS API, and other company-specific requirements.

We've been able to integrate data and information from the PureConnect call data attributes into our internal CRM system as well, enabling us to free up our Call Centre staff to focus on our customers, and less on the nitty-gritty of note-taking and verification. Review collected by and hosted on G2.com.

What do you dislike?

With PureConnect there are a number of interconnected applications, so sometimes it can take a while to work out where you need to work to get the specific setting you want to change.

PureConnect is the on-premises offering from Genesys, and as such there are some features which the cloud-based services offer that are not available to PureConnect. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With PureConnect we can manage all of our Dialler campaigns, Manual Outbounds and Inbound calls in one system, as well as Workforce Management, Reporting, Call Analysis and Call Recording. It makes everything easier to have it in one system.

With the onset of COVID-19, we were able to extend our use of PureConnect to move our entire workforce of 800 Call Centre staff to work from home, across three countries, in less than 2 weeks.

It's been incredibly flexible and supportive with the concerns about working from home during COVID-19. Review collected by and hosted on G2.com.

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AT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like the sustainability of this product. We might have issues with networks, firewalls, and other voice systems, but we never have any issues with PureConnect. Also, the ease of use for both the supervisor teams and agents. I have used some other contact center applications, but this one is by far the best. Review collected by and hosted on G2.com.

What do you dislike?

There are some minor things I don't like, like the inability to change the names of most of the containers in Administrator. The application is very sensitive too, meaning that any network blip might cause the system to fail over to the secondary server. But even a fail over works flawlessly for us, so these are only minor issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are currently solving the issues of not being able to have the right people answer the right types of calls. We have really utilized the awesome skills based routing abilities that PureConnect offers to make sure the right agents are available to answer the right calls, overall minimizing the amount of time that a customer has to wait to be answered. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

The amount of online help and learning resources are amazing! Everything is easily accessible and the Genesys Community shares a lot of valuable insight!

The way this system is set up just Makes Sense! Everything is logical and can be easily deduced with a little bit of research. Documentation for installing and configuring is step by step and extremely detailed. Someone could just walk in off the street and start making meaningful adjustments. (I Did!)

Every single support representative I have worked with is extremely knowledgeable, ready to help at a moment's notice and they all enjoy sharing their knowledge. I have learned a lot from these representatives in the last 6 months! Review collected by and hosted on G2.com.

What do you dislike?

Genesys supports many products. This makes the ticketing process a bit longer to make it through all of the proper channels and get a support representative for your particular issue.

There are limitations with the Logical Expression feature that prevent from creating rules globally. This causes one to have to deep dive into every level of your tree and make the adjustments to each queue or workgroup, as opposed to choosing a call type and having that particular call type always follow the same rule. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do a Trial Evaluation and make sure all business partners are involved! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are tying in technology with our call center platform in ways that produce results for our members. The IVR system lets our members independently request information without tying up a phone line and a Member Service Representative. Through use of our phone menus, members are able to navigate to the proper department without waiting on hold over and over at each step of the phone call. Review collected by and hosted on G2.com.

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Corporate and Internal Communication
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

We've been making use of the Genesys PureConnect wedge for four years and we like its increased degree of configuration. We've many clients with needs that are many different and could meet them with this particular platform. We make use of a telephone as well as email platform which integrates with our client relationship management system. PureConnect is quite steady and can certainly handle numerous calls. If configuration is actually required, this can be achieved with the assistance of a manager. Review collected by and hosted on G2.com.

What do you dislike?

The WFM user interface optimizer continue to carries quite a distance to go to get the other PureConnect platform pieces in terminology of usability and configuration. With Genesys, you've a quite complicated licensing version in which each license provides you access to only a handful of PureConnect features. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

An outstanding instrument for touch facilities. Ideal for accounts that work straight with SQL directories. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Several of our clients would like us to take the calls of theirs themselves, while others would like us to consider their phone calls but utilize our CRM as well as call center solutions. With Salesforce CRM via the Genesys PureConnect plug in, we are able to meet the requirements of both kinds of customers. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Genesys Pureconnect is like the Android of phones, the Microsoft of operating systems, and the Linksys WRT54G of Routers. It's packed with features out of the box, but highly customizable on the backend. Review collected by and hosted on G2.com.

What do you dislike?

Genesys support has gone downhill since the acquisition of I3 around 2016. Some engineers are excellent, and others are hit and miss. We sometimes have engineers work for hours with us to resolve an issue, and other times they try to pass off the work or provide a 200 page technical manual to read rather than helping to look into an issue. For the yearly price of maintenance, I would say its like paying a car dealership a yearly warranty fee to fix my Toyota and I end up fixing it myself in the garage that weekend. Support needs massive improvements. The product is excellent, but no product is sound without a solid support system. That's why my rating is a 9 out of 10. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

See if it meets your business needs. If you mostly use backend office, Genesys may not be the solution for you. If you need ACD and call center features, Genesys is excellent. For a large enterprise call center, Genesys is unmatched in my opinion. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have used the Genesys Pureconnect system to solve problems such as HIPAA regulations for healthcare recordings, screen recordings, analyzer, and more. It also has helped us increase efficiency with WFM Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The level of detail that genesys pureconnect conveys so that our organisation can best identify gaps in our workflow. It helps to identify trends when plugged into a reporting system such as Tableau. Review collected by and hosted on G2.com.

What do you dislike?

The SMS function and how to track this function. Our organisation would look to better this customisation for the future of our customers and business in improving the communication process and workflow of the organisation.

From what I have heard, the price of the customisation's almost outweighs utilising these for reporting or customer experience. When this occurs other avenues are required to be investigated, which closes the door on using certain aspects of Genesy Pure Connect.

Communication between Pure Connect and the phone system we use is not always 100% compatible. The business would work a lot better if these flowed without having to troubleshoot. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure that it is capable to using all the customisation's that you require. Other than that, it is a great product and worthwhile for the investment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Identifying gaps in workflow and being able to better balance work distribution within the organisation. The level of detail that genesys pureconnect drills down to is better than what other programs that i have found in the market. Review collected by and hosted on G2.com.

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AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is easy to set up call flow using "InteractionAttendant" Review collected by and hosted on G2.com.

What do you dislike?

Some functions are restricted due to the cloud version Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This system is very easy to use.

System operation is also easy.

The speed of business improvement has also improved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The operation cost of the call center could be reduced.

By being able to change the setting by ourselves, we were able to respond flexibly and speedily to changes in company services etc. Review collected by and hosted on G2.com.

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Customer Platforms Operations & Platform Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We have been using Genesys PureConnect platform since last 4 years and love the highly configurable nature of this platform. We have many clients with varied needs and we have been able to meet those needs with this platform.

We use this platform for Calls and Emails and both of them are integrated with our CRM system. PureConnect platform is quite stable and can handle large call volumes without any issues. If there is any customization is required then it can be achieved using handlers. Review collected by and hosted on G2.com.

What do you dislike?

Interaction Optimizer WFM still has a long way to go before it can catch up with other components of the PureConnect platforms in terms of customization and ease of use. With Genesys their licensing model is quite complex where each license can give you access to certain features of the PureConenct platform only. I think the intention was to ensure that the organiation only pay for what they use but that has added complexity at the same time especially for larger organization where multiple departments use this platform. Also Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have some clients who want us to manage their calls while there are other clients who want to manage the calls themselves but using our CRM and Contact centre solution. Using Genesys PureConnect plugin for Salesforce CRM we have been able to cater for needs for both type of clients. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like that the system allows our employees to have access to all the data they need to assist consumers and provide the best customer service available. The system also allows us to add in rules to keep us in compliance with our industry laws. Review collected by and hosted on G2.com.

What do you dislike?

More reporting options and for reports to show the date range requested vs just date report ran. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to help consumers get their accounts resolved, keep employees in compliance and provide great customer service. Review collected by and hosted on G2.com.

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Infrastructure Engineer I
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

All in one solution for contact centers for all companies. Great to have that global solution for my all branches Review collected by and hosted on G2.com.

What do you dislike?

I could not find anything like that :) This is the perfect solution. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Start to using it ASAP Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have many reps that could manage this system and help my users and customers. We use it for our helpdesk Review collected by and hosted on G2.com.

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Product Manager - Contact Center Solutions
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Below are the major points to be highlighted:

1. Can be customised according to the business needs.

2. Flexibility for expanding, scaling up easily.

3. Not hardware based, software based approach make it easy for any deployments and expansions.

4. Disaster recovery capabilities adds great context for building a solution. you can build from geo location perspective or even from server failover perspective.

5. System API (Rest and SOAP) allows to integrate with any 3rd party software to build custom solutions.

6. PCI capabilities gives a great boost to Pure Connect for industries who are handling credit card data. Whether it is hosted or on premise a company will be able to maintain all PCI requirements.

7. Recent GDPR tool gives a great capability for any one to be compliant with GDPR.

8. Agent utilisation allows Operations team to use their workforce according to their need. This is a great easy feature to manage a contact center.

9. Interaction Center Business management tool is a one single tool to manage everything that a contact would need including scoring recordings for quality team.

10. Recent TLS 1.2 SHA 256 enablement gives a great boost for Security and PCI.

11. Interaction Dialer is a great tool to manage campaigns, policy based campaigns and dial rules gives a great benefit for managing any campaign for any locations.

12. Recent Facebook, WhatsApp integration is a great boost from digital enhancement point. Review collected by and hosted on G2.com.

What do you dislike?

1. Behind the industry demands in the digital sector. Though PureConnect has chat enabled but now world is moving to messaging based conversations. The way we use Facebook, WhatsApp wherever we go we see our chat logs and we start from there. Something customer also wants whenever they chat with retailer or a service provider. Any company who are very much focused on digital services have to do lot of customisations to bring platform fully digital capable.

2. To enable WebRTC Genesys PureConnect has to activate cloud and requires Interaction Edge, Thi is a downside as WebRTC should have been enabled by default.

3. Recent announcement from Genesys to move everybody on cloud is a bit of downside for PureConnect roadmap. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

PureConnect is has everything that you need, a complete end to end solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. PureConnects handler development lets companies to build any feature that is on demand.

2. Omni Channel routing is another key benefit.

3. Monitoring process for PureConnect systems are very detailed, any companies running multiple sites can manage centrally with proper monitoring configurations.

4. Easy interface allows resources to learn very quickly, gives a huge benefit on building team very quickly. Review collected by and hosted on G2.com.

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Sales Support Co-ordinator
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Genesys PureConnect has provided an unparalleled contact-center performance as well as convenience for integration and configuration. This could substantially enhance consumer satisfaction as well as agent utilisation. The all-in-one approach usually means an amazing array of options, from real time call and voice analysis recording to sophisticated voice functionality. IVR could be applied without the necessity for several third party systems. It seamlessly combines with some other business methods, from CRM to controls. Review collected by and hosted on G2.com.

What do you dislike?

Concentrating on cloud methods, PureConnect lags behind in its power to use the newest technologies. It should be completely integrated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think about whether your business is ideal for that item. It's numerous impressive capabilities for business users, though it certainly concentrates on contact center. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've worked with numerous businesses to better serve individuals who speak with them, develop self service options as well as offer individuals with resources for agents, lower inefficiencies and achieve better customer satisfaction. Integration with some other business methods and automated routing answers is really important. Review collected by and hosted on G2.com.

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Sales Senior Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The all-in-one solution - I am currently working with one supplier to meet the needs of our communication/contact centre while our team of technicians can use their knowledge/competence in one solution. I am able to provide my business customers with a "menu" of functions and enable/disable as their business grows. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing in the system that meets our requirements. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I have been using PureConnect for five years. It is a fantastic IT system that allows us to serve customers. If, however, you have not seen or tested the system yet, then you should! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With PureCloud we are able to make our own changes to the system and no longer be dependent on IT or third party suppliers. We can take more measurements and our managers will have real-time data. Review collected by and hosted on G2.com.

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Global Transaction Monitoring Programme – PMO Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Genesys PureConnect es perfecto para centros de contacto de cualquier tamaño. La mayoría de sus soluciones de llamadas y chat permiten a los clientes comunicarse entre sí de muchas maneras. Nosotros hacemos posible que lo hagan. Tenemos un centro de contacto que facilita a los agentes el manejo de las colas y los tiempos de espera Aprecio el software. Desde la perspectiva de un ejecutivo, la capacidad de gestionar a las personas a través del seguimiento y el entrenamiento es clave para el éxito de la empresa, y puede configurar alertas, realizar un seguimiento de las llamadas en tiempo real y gestionar los horarios. Configurar alertas para rastrear problemas, rastrear llamadas en tiempo real y administrar los horarios o ver la configuración del centro de llamadas. Review collected by and hosted on G2.com.

What do you dislike?

La compatibilidad con Genesys puede ser un poco lenta. La plataforma es más estable y tarda más tiempo, pero puede tardar unos días en resolverse. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Le recomiendo que le pida a Genesys que le dé la capacidad completa de marcado. Tiene algunas características interesantes que no sabía que existían y que todavía se utilizan hoy en día. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Genesys PureConnect te pone en contacto con el equipo y el agente adecuado. Podemos guiarte a través del proceso. La capacidad de establecer sus habilidades y tarifas para usar un agente es una gran ventaja. También damos la bienvenida a aquellos que pueden planear el manejo de las solicitudes y aprobaciones del PTO. Review collected by and hosted on G2.com.

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CT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

One word "ease of use and advanced".Pure Connect formerly interactive intelligence is a complete solution for the contact center need.It has all the integrations like web,email,chat and phone.I mainly use the voice portion and so far my experience has been great.On the IVR there are prerecorded promts, DTMF recognition everything.Routing logic is simple and it also supports call recording feature. Review collected by and hosted on G2.com.

What do you dislike?

Virtual machine support of the Application is not good. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best in class contact center,however Genesys products tend to become highly complex and the documentation is not the best so might face challenges if Genesys Professional service is not involved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Voice chat and email solution. Review collected by and hosted on G2.com.

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Senior Implementation Engineer 3
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

The solution is an all-out of the box solution that does pretty much everything you need for running your call center

It is easy to setup

Active Passive switchover pair (For Pure Connect and Dialer)

You have out of the box reporting

You have Omnichannel routing capabilities

Seamless integration with Salesforce Review collected by and hosted on G2.com.

What do you dislike?

More robust Workforce management

Better ad-hoc reporting

Better tools to export the users out of the admin console

updated logging tools Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The cost savings with it being an out of the box solution

Fast return on ROI Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are doing more on the self-service side of the house, where we are handling more patient needs. By doing that we are freeing up the agents to do more complex work. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Very customisable, we have a complicated IVR structure with third party applications such as VHT and DPS intergated. Review collected by and hosted on G2.com.

What do you dislike?

Not very streamlined in terms of multiple applications to complete tasks (ICBM, Desktop, Administrator, Attendant, Designer), looking at moving to PureCloud to get everything centralised and have this more accessible for BCP. Limited capability for chat routing (no IVR structure). Reporting is limited when it comes to reviewing performance in the IVR and identifying issues, we are usually made aware of issues/errors in the IVR by customers telling us even after extensive testing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

PureCloud is the way of the future Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customisable call and email routing to fit complicated business requirements, Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It is only all in one solution where you can access all the windows with in a window. Implementation is very easy. I loved the way Supervisor can access the system and monitor the agents and Interactions. Interaction Connect best look for agents to handle and very user friendly.

I wish to be expert in the handlers as it is the most beautiful tool in PureConnect to full fill the customer requirements.

I hope CX insights fix the dash board issues so we can use it as drag and drop tool. Review collected by and hosted on G2.com.

What do you dislike?

Advanced configurations are complicated, some times small features requires customization.

User has to have programming skills to work on the customization. not user friendly.

Regarding reports there is no reports to see abandoned calls with their numbers.

Reporting is sometimes painful for the customers. Marquee Dash Board is the disaster. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I advice to the customers looking for Genesys PureConnect is, this is the best solution in the world for call center specialist. you can do almost anything you want with this solution.

Very user friendly for Supervisors to monitor the agents and calls, Monitor Live interactions.

the turn key solution in Genesys in CX Insights. where you can monitor the Queues and agents live statistics and show them to all the users in the Center on a screen. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All type of support cases and new deployments.

New changes, Integration with the Customer Custom applications. Review collected by and hosted on G2.com.

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Manager - Finance and Reporting
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

As a market leader, Genesis has extensive experience and provides an efficient telephone and mail process. In general, the ease of use of a number of applications and software is very high. In addition, they do a great job of promoting their "Cloud First" program. This allows us to be more efficient and provide good services at a lower cost. Satisfying customers' needs The most important thing is that you can manage multiple channels of communication with customers using a single tool, so that you can have a better experience with them. Review collected by and hosted on G2.com.

What do you dislike?

If you are searching for technical assistance, it may take too much time to get the correct answer. This is because of a lack of dedicated configuration support. However, if you're not a technical person in system design, it may take a long time to solve the problem. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A masterpiece that's going to make your heart sing. Newer versions with many characteristics will appear from time to time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used to run our campaigns entirely electronically. With or without an answering machine, agents have more time, and PureConnect allows them to be more efficient through automation, so that clients may tell if they are willing to make a call. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The Robust capabilities is something that can be used across any object almost any function in routing etc can be used for any object and you have all interactions in one place so management and functionality is enormous Review collected by and hosted on G2.com.

What do you dislike?

since its an all in one some parts takes too long to get updated on enhanced. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

as with any software you need to have all the real business requirements and make sure Business understands the capabilities vs some look and feel or wish list times that are not really important to the work or CX Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to improve our CX to a very high level since you have visibility on whats going on and can be very creative on improving the experience around . Review collected by and hosted on G2.com.

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