1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Genesys PureConnect Discussions](https://www.g2.com/products/genesys-pureconnect/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_61dd80453ddd19f55f031d7dbfec8098/genesys-pureconnect.png "Product Avatar Image") ](/products/genesys-pureconnect/reviews) [ Genesys PureConnect ](/products/genesys-pureconnect/reviews) 0 ratings What is Genesys PureConnect? Now superseded by the more modern Genesys Cloud CX and Genesys Multicloud CX, PureConnect was a legacy all-in-one omnichannel engagement solution that was rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both hosted in the cloud and on-premises, PureConnect let you replace multiple point solutions with a single platform that supported empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enabled you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing the total cost of ownership. Speed time to value A single set of broad and deep applications allowed you to rapidly deploy and turn on new applications and services when you were ready— new functionality was built right into existing interfaces. Maximize flexibility and protect investments An open, standards-based architecture gave you the flexibility to tailor applications to meet your unique business requirements. You also protected investments by integrating PureConnect with any existing applications. Reduce risk The PureConnect platform reduced your business risk. For Genesys hosted PureConnect cloud customers, you could minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network and control the timing of updates. Show More * * * ### 48.0 Nps Score Already have Genesys PureConnect? ### All Genesys PureConnect Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # How much does Genesys cost? ](/discussions/how-much-does-genesys-cost) How much does Genesys cost? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.&title=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What is the difference between Genesys PureConnect and PureEngage? ](/discussions/what-is-the-difference-between-genesys-pureconnect-and-pureengage) What is the difference between Genesys PureConnect and PureEngage? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.&title=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What does Genesys software do? ](/discussions/genesys-pureconnect-what-does-genesys-software-do) What does Genesys software do? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.&title=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is Genesys PureConnect? ](/discussions/what-is-genesys-pureconnect) What is Genesys PureConnect? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.&title=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago More Options - [ # Are there any plans to integrate/ directly interface with LMS- Agilisys lodging management systems? ](/discussions/12295-are-there-any-plans-to-integrate-directly-interface-with-lms-agilisys-lodging-management-systems) Are there any plans to intergrate /interface with LMS - Agilisys - pulling - directory information and guest information. [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.&title=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago More Options - [ # If 2018 R2 is still under support, why aren't there fixes for dialer bugs? ](/discussions/12236-if-2018-r2-is-still-under-support-why-aren-t-there-fixes-for-dialer-bugs) All of our tickets related to dialer have been met with the response that we need to upgrade to correct, but we just upgraded in December. 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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # How do we best create forecast based on manual inputs? ](/discussions/29939-how-do-we-best-create-forecast-based-on-manual-inputs) Our current data is still manual such as email and day to day task, I like to input these data and have a forecasted schedule. [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.&title=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # Need some clarification on how data are calculated in terms of KPI ](/discussions/29933-need-some-clarification-on-how-data-are-calculated-in-terms-of-kpi) need more definitions on how things are calculated, Ie, adherence, etc [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.&title=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+PureConnect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+PureConnect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%0aAsk+Genesys+PureConnect+questions+and+get+answers+from+expert+users+in+our+Genesys+PureConnect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/genesys-pureconnect/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/299d731cb3c811419d610c04b04370ab/genesys-pureconnect.svg "Product Avatar Image") ### Have you used Genesys PureConnect before? Answer a few questions to help the Genesys PureConnect community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-pureconnect%2Fdiscuss%3Fsmall_ask%3Dgenesys-pureconnect) No ## Top Contributors in Genesys PureConnect 1 EM Loading... ### [Elizabeth M.](https://www.g2.com/users/393ab67b-9ff9-4b2b-af02-67db53c43c09 "Elizabeth M.") Corporate Director of PBX Operations 1 pt