1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Genesys Multicloud CX Discussions](https://www.g2.com/products/genesys-multicloud-cx/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_61dd80453ddd19f55f031d7dbfec8098/genesys-multicloud-cx.png "Product Avatar Image") ](/products/genesys-multicloud-cx/reviews) [ Genesys Multicloud CX ](/products/genesys-multicloud-cx/reviews) 0 ratings Genesys Multicloud CX is a full-featured omnichannel solution that unifies voice and digital channels, self-service and work items. Our multicloud approach offers the choice of private or public cloud deployments on top tier Infrastructure as a Service providers such as Microsoft Azure, AWS and Google Cloud. And when you add Genesys AI capabilities, the sky’s the limit on how you engage with your customers. Deliver great customer experiences Whether it’s a voice call, digital interaction or artificial intelligence (AI) self-service with bots, you can offer more personalized experiences and build stronger relationships. As an all-in-one omnichannel solution, it turns calls, emails, chats, messages and social comments into one uninterrupted conversation without losing context. Integrate your CRM and other applications to elevate your ability to personalize every interaction and execute ideal customer journeys. Help your employees soar Give your employees the information they need in a tool they’ll love using. Genesys Multicloud CX lets agents handle any channel – even blending real-time conversations (such as voice calls and chats) with asynchronous conversations (such as text messages, email and social media). No matter where they’re working, agents enjoy all the benefits of a single unified desktop, and a 360-degree view of the customer that includes complete interaction history. With personalized dynamic scripts and responses, every employee stays on-message and compliant for consistently positive, personalized experiences. Achieve your business outcomes Real-time dashboards and analytics provide the insights you need to run your business — and gain deeper clarity with advanced business analytics and actionable insights. The user-friendly platform has drag-and-drop functionality for building dashboards and visualizations in minutes. And, when you want to customize further, you have the power to view, modify and easily configure an unlimited number of reports tailored to your team and organization. Show More * * * ### 14 Discussions ### 20 Participants ### 52.0 Nps Score Already have Genesys Multicloud CX? ### All Genesys Multicloud CX Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments BF Loading... [Benjamin F.](https://www.g2.com/users/a394f9e4-4259-4bb2-8524-43da404450de "Benjamin F.") • almost 7 years ago Senior Consultant Senior Consultant More Options - [ # Why don´t you evolve the outbound solution? ](/discussions/why-don-t-you-evolve-the-outbound-solution) We have had some possible customer that have selected other system a cause of the outbound solutions. Most of them wants: -LIFO calling lists -Agents in multiple proressive campaigns [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Multicloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Multicloud+CX+Discussions+section.&title=Genesys+Multicloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-multicloud-cx%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Multicloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-multicloud-cx%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-multicloud-cx%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Multicloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-multicloud-cx%2Fdiscuss%3Fpage%3D2%0aAsk+Genesys+Multicloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Multicloud+CX+Discussions+section.) 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[Jose D Manuel L.](https://www.g2.com/users/6b3c742e-5687-460a-8369-dc3fd89bba98 "Jose D Manuel L.") • about 7 years ago Gerente de Zona en Coppel Gerente de Zona en Coppel More Options - [ # how do I integrate my CRM to be able to generate good call treatments ](/discussions/12256-como-integro-mi-crm-para-poder-generar-buenos-tratamientos-de-llamada) currently I cannot use the call treatments at 100% since they are not well integrated into the CRM [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Multicloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Multicloud+CX+Discussions+section.&title=Genesys+Multicloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-multicloud-cx%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Multicloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-multicloud-cx%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-multicloud-cx%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Multicloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-multicloud-cx%2Fdiscuss%3Fpage%3D2%0aAsk+Genesys+Multicloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Multicloud+CX+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/genesys-multicloud-cx/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/299d731cb3c811419d610c04b04370ab/genesys-multicloud-cx.svg "Product Avatar Image") ### Have you used Genesys Multicloud CX before? Answer a few questions to help the Genesys Multicloud CX community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-multicloud-cx%2Fdiscuss%3Fpage%3D2%26small_ask%3Dgenesys-multicloud-cx) No ## Top Contributors in Genesys Multicloud CX 1 ![Jose D Manuel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose D Manuel L.") JL Loading... ### [Jose D Manuel L.](https://www.g2.com/users/6b3c742e-5687-460a-8369-dc3fd89bba98 "Jose D Manuel L.") Gerente de Zona 4 pts 2 ![Robert A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert A.") RA Loading... ### [Robert A.](https://www.g2.com/users/5c5060c8-133d-4664-bf42-4f1bfb781664 "Robert A.") President and CEO 3 pts 3 ![Shahzeb I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahzeb I.") SI Loading... ### [Shahzeb I.](https://www.g2.com/users/dfed18f0-75a2-42b6-b011-18de4857ebfb "Shahzeb I.") Chief of Software engineering & development 3 pts 4 ![Ramy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ramy A.") RA Loading... ### [Ramy A.](https://www.g2.com/users/68463699-ebf8-4b11-b8e2-498daa9f882a "Ramy A.") IT Program Manager, Contact Centers & Corporate Unified Comm Solutions 2 pts 5 ![Brandon D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon D.") BD Loading... ### [Brandon D.](https://www.g2.com/users/b3b3d0f9-f248-4b58-91f3-fff75938f258 "Brandon D.") Program Manager - PMO 1 pt