1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Genesys Cloud CX Discussions](https://www.g2.com/products/genesys-cloud-cx/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") ![Reward for good Genesys Cloud CX reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37216/medal.svg "Reward for good Genesys Cloud CX reviews") ](/products/genesys-cloud-cx/reviews) [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) (1,556)4.4/5 Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. Show More * * * ### 82 Discussions ### 72 Participants ### 57.0 Nps Score Already have Genesys Cloud CX? ### All Genesys Cloud CX Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # Are you using Genesys for any bank as main customer experience management software? ](/discussions/33874-are-you-using-genesys-for-any-bank-as-main-customer-experience-management-software) Banks are reluctant to use Genesys Cloud because the data is hosted outside the country of their premises. Instead they opt for on-prem solutions. How the Genesys plans to address this? [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # How would I set up a basic chat tree, similar to a standard IVR? (e.g. Welcome. Click here or type "support" to chat with Support. Click here or type "sales" to chat with Sales. Etc.) ](/discussions/33795-how-would-i-set-up-a-basic-chat-tree-similar-to-a-standard-ivr-e-g-welcome-click-here-or-type-support-to-chat-with-support-click-here-or-type-sales-to-chat-with-sales-etc) We want to start using the chat functionality, and before building a Bot, we need a basic menu/tree for the chat visitors to go through, effectively mirroring our voice menu/tree. I hope the chat interface will display selection options in the form of buttons (1. Sales; 2. Customer Service; 3.... [Read more](/discussions/33795-how-would-i-set-up-a-basic-chat-tree-similar-to-a-standard-ivr-e-g-welcome-click-here-or-type-support-to-chat-with-support-click-here-or-type-sales-to-chat-with-sales-etc) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Tareq A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tareq A.") TA Loading... [Tareq A.](https://www.g2.com/users/13053a83-84c8-44d9-b442-90ca450b8eea "Tareq A.") • almost 7 years ago Customer Experience Manager at Tahaluf Al Emarat Technical Solutions تحالف الإمارات للحلول التقنية Customer Experience Manager at Tahaluf Al Emarat Technical Solutions تحالف الإمارات للحلول التقنية More Options - [ # Anyone integrated PureCloud with custom CRM? ](/discussions/anyone-integrated-purecloud-with-custom-crm) Just need to know as I'm planning to do so. 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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") BO Loading... [Bart O.](https://www.g2.com/users/e7612c46-f7fc-4b2e-a38c-4550b889e745 "Bart O.") • almost 7 years ago Bart O'Shea Bart O'Shea More Options - [ # how do i reschedule emails or put them on hold? ](/discussions/16240-how-do-i-reschedule-emails-or-put-them-on-hold) We have lost clients because we cannot provide hold or reschedule functionality for emails. customers see this is basic functionality and are disillusioned that we cant provide it [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software) Show More * * * \<0\>0\>Upvotes * * * 5 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") MT Loading... [Michael T.](https://www.g2.com/users/f7328274-6142-4c18-98f7-0ca04dfd5d67 "Michael T.") • almost 7 years ago IT Business Alanyst IT Business Alanyst More Options - [ # How can I sync an on-premise ActiveDirectory best with PureCloud? ](/discussions/15956-how-can-i-sync-an-on-premise-activedirectory-best-with-purecloud) ? 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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Gerardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerardo A.") GA Loading... [Gerardo A.](https://www.g2.com/users/34ea678e-f955-4925-998d-6356dd9be4d1 "Gerardo A.") • almost 7 years ago Data Services Leader Data Services Leader More Options - [ # Software integations ](/discussions/15526-software-integations) Best way to do integrations with other software, such as Eureka Callminer and nGUVU, as well as the best way to take advantage of teh reporting information available. [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") LY Loading... [lee y.](https://www.g2.com/users/6a99e4a3-051d-4d57-8cf1-6f7201e8a63f "lee y.") • about 7 years ago Senior Vice President Senior Vice President More Options - [ # Whatbis the best way to review data regarding blended agent stats ](/discussions/12254-whatbis-the-best-way-to-review-data-regarding-blended-agent-stats) How do you measure productivity and resource allocation models? [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software) [ UCaaS Software ](https://www.g2.com/tags/ucaas-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Tashwill C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tashwill C.") TC Loading... [Tashwill C.](https://www.g2.com/users/89419363-ee5c-4d0e-ac37-6df48b466ef1 "Tashwill C.") • about 4 years ago IT Director: Sub-Saharan Africa IT Director: Sub-Saharan Africa More Options - [ # When will Global Media Fabric be available in South and East Africa? ](/discussions/when-will-global-media-fabric-be-available-in-south-and-east-africa) No more detail required, question is straightforward [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # can the open case button be placed when I receive a call to my direct line in order to shorten the waiting time for the incoming call? ](/discussions/37000-can-the-open-case-button-be-placed-when-i-receive-a-call-to-my-direct-line-in-order-to-shorten-the-waiting-time-for-the-incoming-call) When I receive a call to my direct line, the option to open a case does not appear, and the number cannot be copied either [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) 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[Vitaly Z.](https://www.g2.com/users/e89c1c54-4f26-418a-852c-f4b41c4669b7 "Vitaly Z.") • almost 6 years ago Principal Technology Consultant Principal Technology Consultant More Options - [ # How can we leverage from ADFS SSO provider automatic certificate rollover? ](/discussions/29938-how-can-we-leverage-from-adfs-sso-provider-automatic-certificate-rollover) Our ADFS SSO provider aromatically rolls over its certificates and we have to monitor those changes and manually upload new certificates to Genesys Cloud, which impacts the platform availability. [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/genesys-cloud-cx/discuss?page=5) - [1](/products/genesys-cloud-cx/discuss) - [2](/products/genesys-cloud-cx/discuss?page=2) - [3](/products/genesys-cloud-cx/discuss?page=3) - [4](/products/genesys-cloud-cx/discuss?page=4) - [5](/products/genesys-cloud-cx/discuss?page=5) - 6 - [7](/products/genesys-cloud-cx/discuss?page=7) - [Next ›Next ›](/products/genesys-cloud-cx/discuss?page=7) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/genesys-cloud-cx/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Product Avatar Image") ### Have you used Genesys Cloud CX before? Answer a few questions to help the Genesys Cloud CX community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D6%26small_ask%3Dgenesys-cloud-cx) No ## Top Contributors in Genesys Cloud CX 1 ![Henry S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henry S.") HS Loading... ### [Henry S.](https://www.g2.com/users/dbc48bf8-fa56-4d60-a477-466aa16f5130 "Henry S.") Chief Technology Officer 4 pts 2 ![Saramar V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saramar V.") SV Loading... ### [Saramar V.](https://www.g2.com/users/ad6d7794-5761-4533-8243-a594a4a3372c "Saramar V.") Product Marketing at Genesys 4 pts 3 ![Tushar C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tushar C.") TC Loading... ### [Tushar C.](https://www.g2.com/users/2d373fd5-fcf9-47ec-8134-7f4360b33ce6 "Tushar C.") Executive Engineer E-ll 3 pts 4 ![Jenna F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenna F.") JF Loading... ### [Jenna F.](https://www.g2.com/users/87fd7bdc-b858-4b8c-95e0-2cb414491a8c "Jenna F.") Customer Advocacy Program Manager 3 pts 5 ![Aarde C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aarde C.") AC Loading... ### [Aarde C.](https://www.g2.com/users/bf19ebc5-5059-415e-8c29-220e42edb57a "Aarde C.") Director of GMS Technology, Product, & WFM 2 pts