1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Genesys Cloud CX Discussions](https://www.g2.com/products/genesys-cloud-cx/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") ![Reward for good Genesys Cloud CX reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37216/medal.svg "Reward for good Genesys Cloud CX reviews") ](/products/genesys-cloud-cx/reviews) [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) (1,556)4.4/5 Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. Show More * * * ### 82 Discussions ### 72 Participants ### 57.0 Nps Score Already have Genesys Cloud CX? ### All Genesys Cloud CX Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is Genesys in Salesforce? ](/discussions/what-is-genesys-in-salesforce) What is Genesys in Salesforce? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Email Management Software ](https://www.g2.com/tags/email-management-software)[ Co-Browsing Software ](https://www.g2.com/tags/co-browsing-software)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Outbound Call Tracking Software ](https://www.g2.com/tags/outbound-call-tracking-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) 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[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Email Management Software ](https://www.g2.com/tags/email-management-software)[ Co-Browsing Software ](https://www.g2.com/tags/co-browsing-software)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Outbound Call Tracking Software ](https://www.g2.com/tags/outbound-call-tracking-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) 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[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Email Management Software ](https://www.g2.com/tags/email-management-software)[ Co-Browsing Software ](https://www.g2.com/tags/co-browsing-software) [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Outbound Call Tracking Software ](https://www.g2.com/tags/outbound-call-tracking-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What are the key features of IBM Watson software? ](/discussions/genesys-and-ibm-watson-what-are-the-key-features-of-ibm-watson-software) What are the key features of IBM Watson software? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Email Management Software ](https://www.g2.com/tags/email-management-software)[ Co-Browsing Software ](https://www.g2.com/tags/co-browsing-software) [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Outbound Call Tracking Software ](https://www.g2.com/tags/outbound-call-tracking-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Que uso le puedo dar mejor a esta aplicacion ](/discussions/que-uso-le-puedo-dar-mejor-a-esta-aplicacion) como puedo usar mejor.esta aplicacion para mi uso personal antes de usuarla para con formas mi empresa [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Email Management Software ](https://www.g2.com/tags/email-management-software)[ Co-Browsing Software ](https://www.g2.com/tags/co-browsing-software)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Outbound Call Tracking Software ](https://www.g2.com/tags/outbound-call-tracking-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) 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[Carlos L.](https://www.g2.com/users/f53815ae-a52f-4306-8a2f-050010b7efa9 "Carlos L.") • about 4 years ago Technology management Technology management More Options - [ # How can I review the roadmap to know the future releases? ](/discussions/how-can-i-review-the-roadmap-to-know-the-future-releases) [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pierre-Claude G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pierre-Claude G.") PG Loading... [Pierre-Claude G.](https://www.g2.com/users/7c5777cc-ced8-4196-893d-d2c8b43c5339 "Pierre-Claude G.") • about 4 years ago Technical Leader Technical Leader More Options - [ # Will you be open to data lake ? ](/discussions/will-you-be-open-to-data-lake) One of our strongest needs is to connect the Genesys data with our backend environment, mostly running with Google suits. It will be very helpful if we could connect Genesys with data lakes. [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Sudip C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sudip C.") SC Loading... [Sudip C.](https://www.g2.com/users/sudipchowdhury4 "Sudip C.") • about 4 years ago Demonstrated Vice President: Marketing Strategy, Sales Enablement, Advertising, Brand, Social Media, CRM | Demonstrated Executive: Telecommunications, Mobile/Wireless Networks, Technology | Professional freelance writer. Demonstrated Vice President: Marketing Strategy, Sales Enablement, Advertising, Brand, Social Media, CRM | Demonstrated Executive: Telecommunications, Mobile/Wireless Networks, Technology | Professional freelance writer. More Options - [ # How would I utilize Skype for Business? ](/discussions/how-would-i-utilize-skype-for-business) Go to the application commercial center on my iOS or Android cell phone. Find the Skype for Business application. Tap the download button, and afterward sign into the application with my Microsoft 365 qualifications when it's introduced. Award the application authorizations to my contacts,... [Read more](/discussions/how-would-i-utilize-skype-for-business) [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Email Management Software ](https://www.g2.com/tags/email-management-software)[ Co-Browsing Software ](https://www.g2.com/tags/co-browsing-software)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Outbound Call Tracking Software ](https://www.g2.com/tags/outbound-call-tracking-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # When is Skype planning to integrate other softwares into it? ](/discussions/when-is-skype-planning-to-integrate-other-softwares-into-it) MS teams, Slack have integrated other softwares, plugins into their user interface. When is Skype planning to do the same? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Email Management Software ](https://www.g2.com/tags/email-management-software)[ Co-Browsing Software ](https://www.g2.com/tags/co-browsing-software)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Outbound Call Tracking Software ](https://www.g2.com/tags/outbound-call-tracking-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # Is it available in the Philippines? ](/discussions/is-it-available-in-the-philippines) Because right now, the Philippines was still using a digital transaction in almost 3 years. [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Email Management Software ](https://www.g2.com/tags/email-management-software)[ Co-Browsing Software ](https://www.g2.com/tags/co-browsing-software)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Outbound Call Tracking Software ](https://www.g2.com/tags/outbound-call-tracking-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.&title=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Genesys+Cloud+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Genesys+Cloud+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%0aAsk+Genesys+Cloud+CX+questions+and+get+answers+from+expert+users+in+our+Genesys+Cloud+CX+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/genesys-cloud-cx/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Product Avatar Image") ### Have you used Genesys Cloud CX before? Answer a few questions to help the Genesys Cloud CX community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-cloud-cx%2Fdiscuss%3Fpage%3D4%26small_ask%3Dgenesys-cloud-cx) No ## Top Contributors in Genesys Cloud CX 1 ![Henry S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henry S.") HS Loading... ### [Henry S.](https://www.g2.com/users/dbc48bf8-fa56-4d60-a477-466aa16f5130 "Henry S.") Chief Technology Officer 4 pts 2 ![Saramar V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saramar V.") 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