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AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/19/2023

"Office manager"

5/5

What do you like best about Genea Security?

Every thing. Genea Access is great in access control, report and activities. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

I have not find one so far. If I have to mention one, some times the wireless access is not stable. thanks. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

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Hi, thank you so much for the fantastic review!

We are really glad you are having a great experience with Genea Access Control, and our reporting capabilities! I'd like to mention that various factors may contribute to connectivity issues. If you encounter any, please feel free to reach out to our support team or your local integrator. They can assist and explore potential adjustments to enhance performance. We're here to help!

AE

Verified User in Executive Office

Mid-Market (51-1000 emp.)

10/24/2023

"Complicated"

2.5/5

What do you like best about Genea Security?

that there are articles to help you figure stuff out Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

it can take a long time to speak with a live chat agent Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

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Hello, we appreciate your valuable feedback on how we can enhance our services. Thank you very much for sharing your thoughts.

AA

Verified User in Accounting

Mid-Market (51-1000 emp.)

10/19/2023

"Easy to use and easy to manage."

5/5

What do you like best about Genea Security?

User interface is clean and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

More obvious sorting controls between buildings Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

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Hello! We sincerely appreciate your fantastic feedback!

CG

Charlene G.

Office Administrator

Mid-Market (51-1000 emp.)

11/17/2022

"Excellent Product, Great Functionally, Easy to Use, Mobile/Remote Use is a "god send""

5/5

What do you like best about Genea Security?

One of the things I love is the Remote Door Access. I can allow someone access if I am not in the office or away from my desk. During the lockdown, we had a plant vendor who still needed to service our plants. I was able to give them access to our suite from my home. I also love the Mobile Badges. When we were allowed to return to the office, I was able to issue mobile badges. Most employees still use their mobile badges daily. The dashboard view is my daily screen; all my information is here, easy to see. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

I have no dislikes for this product. It is getting better all the time. Review collected by and hosted on G2.com.

What problems is Genea Security solving and how is that benefiting you?

1. Easy User Profiles - adding and deleting employees is very quickly

2. Deactivating badges - fast and easy to deactivate badges when people leave the company

3. Dashboard Overview - this gives me a glance at all areas of interest in one place (Early user arrivals and Today's Attendance) are my go-to boxes!

4. Activity- I can see detailed times and dates if I need to investigate any access issues

5. Monthly Attendance - this helped me to see which days I had the most people in the office when I needed to plan for meetings or activities since we have a staggered schedule. Review collected by and hosted on G2.com.

AF

Verified User in Facilities Services

Enterprise (> 1000 emp.)

10/19/2023

"Workplace experience manager"

4/5

What do you like best about Genea Security?

The real time visibility into team member access and remote capabilities. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

There are some integration issues that we have not been able to solve for. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

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Hello!

We appreciate your valuable insights into the advantages of using Genea Access Control.

Please don't hesitate to reach out to our support team for assistance with your integrations. We are happy to help!

EA

Eden A.

Head of security

Mid-Market (51-1000 emp.)

5/1/2023

"Genea experience as an system administrator"

4/5

What do you like best about Genea Security?

The easiness of managing it, the features included in the system and automation options . Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Support sometimes takes a lot of time to respond to and does not always provide the best solution. In addition, I do not like the integration options it has with alerting systems Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

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Hello Eden,

Thank you for your valuable feedback! We are glad you are enjoying using our software. We would love to hear more about how we can improve our integrations and provide better alerts. Please feel free to send any enhancement suggestions our way.

DS

Dee Dee S.

Small-Business (50 or fewer emp.)

4/27/2023

"Great product support and quick help for user problems."

3.5/5

What do you like best about Genea Security?

The app is great and allows me to manage doors and access remotely. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

The system doesn't connect with my buildings security cards but I found a workaround. Review collected by and hosted on G2.com.

UP

Verified User in Public Policy

Mid-Market (51-1000 emp.)

10/27/2023

"Genea is a great site and the team is responsive!"

5/5

What do you like best about Genea Security?

The site is easy to use. The Genea support is excellent and responsive! Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

nothing everything is fine according to me, everything is fine Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

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Merci pour votre commentaire!

Thank you for your review!

BG

Bryan G.

Mid-Market (51-1000 emp.)

2/22/2023

"Great service and support - slight issues"

4.5/5

What do you like best about Genea Security?

Genea is super easy to use and makes moving locations super easy. The new watch app has saved me more times than I can count. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

From time to time, the controller goes off-line. Luckily the configuration is saved locally so the doors still operate. Review collected by and hosted on G2.com.

DG

Darrian G.

Mid-Market (51-1000 emp.)

3/7/2023

"Ease Of Use"

5/5

What do you like best about Genea Security?

The fact I dont have to click save after every step. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

I wish that if I typed in a number, it could tell I'm trying to look up a number, not a name and instead of having to click "User ID/Pin, I could just use the search bar for anything, and it would pull up any all results for that search. Review collected by and hosted on G2.com.