Andrew K.
AK
Andrew K.
Small-Business (50 or fewer emp.)
"The Best Cloud Based Access Control System"
5/5
What do you like best about Genea Security?

The wonderful staff! Simple programming & ease of use. Best NFC functionality on the market. Simple installs from A - Z. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Absoulutley nothing. Nothing bad to say at all. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Hello Andrew!

Thank you so much for the fantastic review! We're absolutely thrilled to hear that you're having a great experience with Genea Access Control!

Marlinda R.
MR
Marlinda R.
Enterprise (> 1000 emp.)
"Sometimes mobile doesnt work but the system is easy to work with"
3/5
What do you like best about Genea Security?

I like how easy it is on the software side. Adding access and giving out mobile credentuals is very easy Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

mobile access is slow and sometimes doesnt work Review collected by and hosted on G2.com.

Response from Jared Northrup of Genea Security
Edit edit

Hi, Marlinda! Thank you so much for the feedback regarding the Genea platform and our mobile app.

I'm sorry your experience with mobile access wasn't what you were expecting/hoping for. There are several factors involved with obtaining good reads when using mobile credentials. If you're still experiencing issues, please don't hesitate to reach out to our support department or your local integrator to see if there's any adjustments that can be made to improve performance.

Beau D.
BD
Beau D.
Director of Operations
Mid-Market (51-1000 emp.)
"Great Product, Responsive Company"
4/5
What do you like best about Genea Security?

The chat support is easy to use that helped us get through the initial hurdles from installation. The mobile app is simple too! Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Having to pay extra for Apple Watch key use Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Hello Beau, we really appreciate your feedback on our team and the ease of using Genea Access Control.

We are happy to help!

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Works so much better than traditional office keys"
5/5
What do you like best about Genea Security?

Our company is mostly remote; the office is always available for use, but there is no requirement to come in. The problem we faced with this setup is how do we keep our office secure, but still have it open for people to use without having to have a person dedicated to opening it every day. The Genea Access Control was a perfect solution. We are able to give and revoke access without having to mess with physical keys. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

We haven't had any major issues with the Genea Access Control system. The only times we've run into problems is when our internet is offline or something. So you'll want to have a backup plan in place just in case this happens so you aren't completely locked out. Review collected by and hosted on G2.com.

Response from Jared Northrup of Genea Security
Edit edit

Hello and thank you so much for taking the time to provide your feedback regarding the flexibility of the cloud-based Genea system!

Genea stores user data in the cloud and pushes a copy of this data to the physical controller on premises. If the system ever loses connectivity, it will still function as normal based on the latest data push from Genea, which typically happens mere moments after changes are saved in app.

PR
Polly R.
Facilities and Operations Manager
Mid-Market (51-1000 emp.)
"Easy to Use Dashboard, Responsive"
3.5/5
What do you like best about Genea Security?

The dashboard is very straightforward. Adding employees, editing their information, seeing when and where they scanned in, and so much more is all very easy. The help features are also great. Someone is always quick to respond and help me through my situation. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

There was a lot of disconnect between our property management team who installed Genea at our facility, and how it was rolled out to tenants. We were onboarded by Genea thinking our employees would be able to use a Bluetooth key on their phone, however that did not end up being the case. We had to transfer over all the information from the physical key cards we currently used to the Genea system. There were several weeks of confusion of how our employees could get in the building, with several being locked out after-hours or on weekends. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Office Administrator"
3.5/5
What do you like best about Genea Security?

Simplicity. Having a centralized access system for all offices is a great feature. Mobile access is a nice feature but has issues sometimes. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Reporting is terrible. Would love if this could be improved upon. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Hello, we are happy to hear we are providing a user-friendly experience for your team! We would love to hear more about your needs when it comes to reporting and what we can do to improve. Thank you for your feedback!

OL
Or Chaim L.
Mid-Market (51-1000 emp.)
"Amazing access control"
5/5
What do you like best about Genea Security?

The connection with azure and NFC technology Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Nothing. Its an amazing product. Highly recommended Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Hello Or Chaim!

We are so happy to hear that you're having a great experience with Genea Access Control, and our easy to setup integrations!

Your recommendation means a lot to us, thank you!

Niki P.
NP
Niki P.
Mid-Market (51-1000 emp.)
"System is user friendly; however, we have had issues with the system regularly going down."
1.5/5
What do you like best about Genea Security?

User friendly, like the layout, good design. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

We have had issues with the system being down.

Tech support can take up to 3 hours sometimes Review collected by and hosted on G2.com.

Response from Jared Northrup of Genea Security
Edit edit

Hello, Niki, we greatly appreciate your review!

I apologize for our support team not being more responsive in your experience. Was this the primary reason for the low rating or were there other factors?

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Genea is easy to use and we use it daily."
5/5
What do you like best about Genea Security?

The ability to see swipe ins and outs with time stamps. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

There are no downsides to using genea at all Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Hello!

We're thrilled to receive your awesome feedback and appreciate you sharing the benefits you've experienced with Genea Access Control!

Jon O.
JO
Jon O.
Small-Business (50 or fewer emp.)
"Genea has made access for our company a breeze!"
5/5
What do you like best about Genea Security?

Remote access. Admin ability on mobile. Easy to set up and monitor who comes and goes. The shake feature to open doors! Support chat has been responsive and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

The controller goes offline every now and then. Review collected by and hosted on G2.com.

Response from Jared Northrup of Genea Security
Edit edit

Hello, Jon, thank you for your feedback regarding the Genea mobile app and ease of use. We're happy you're finding benefit in some of our quality-of-life features!