Hector Q.
HQ
Hector Q.
Enterprise (> 1000 emp.)
"Access Control made easy"
5/5
What do you like best about Genea Security?

I love being able to assign multiple users various permissions, office schedules, visitor badges, and many other things. Genea just makes door access in our multiple offices a breeze. We use Genea daily and have had no issues with phisical key cards or user access on their mobile devices. Integrating Genea into our organization was simple. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Honestly not much to say here. The application is easy to use and implement and if we do have any issues, customer support is very responsive. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello Hector, Thank you for the great feedback!

We are so happy to hear you are having a great experience using Genea Access Control.

Damian E.
DE
Damian E.
Mid-Market (51-1000 emp.)
"Automate your Access Control with Genea"
4.5/5
What do you like best about Genea Security?

I like how intuitive it can be to create and manage accesses. The user-side experience is excellent, as it's easy for them to download their accesses and access the office. And, of course, the customization options are vast, with access to APIs and various integrated systems. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

In this era of distributed work, it is unnecessary in our case to divide different locations to generate users and access cards for each of the locations. It should be possible to create a different type of organization to bypass these issues. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello Damien! We really appreciate you sharing your positive experience with Genea Access Control and our Visitor Management! We would like to recommend setting up custom access groups to help streamline the process of setting up team members in your organization. If you're interested in exploring these options further, please don't hesitate to reach out to our support team.

See how Genea Security improved
Jennifer D.
JD
Jennifer D.
Manager of Office Experience
Mid-Market (51-1000 emp.)
"Genea is AWESOME!"
5/5
What do you like best about Genea Security?

The user freindly dash makes it seamless to set up users and assign badges. The mobile feature is also very cool. Customer support is also super helpful! Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

We have had just a handful of folks who were not able to download badges. We had to resubmit a few times before it actually worked. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello Jennifer, we appreciate the fantastic feedback!

It's great to know you're finding Genea Access Control easy to use. Please don't hesitate to reach out to our team if you ever need assistance.

Verified User in Security and Investigations
AS
Verified User in Security and Investigations
Small-Business (50 or fewer emp.)
"Great Control Panel"
5/5
What do you like best about Genea Security?

I woulod say that Genea is easy and very simple to use. The software developers put alot of work thinking of the client, everybody is not proficant in IT. Genea is so user friendly anbody can learn, and to stay secure as well. Genea gets down to exact time and force presure when it comes to unlocked doors and that's very helpful ! Genea also make simple to make changes within a click of a button. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

I have nothing bad to add on about Genea very great Control system ! Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello! Thank you for the wonderful feedback and kind words! We're so happy to hear that you find Genea Access Control easy to use.

Your satisfaction is our priority!

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Consistent Experience and Easy Remedies"
5/5
What do you like best about Genea Security?

The Access Control lets me see if there are issues with any of my units in office from home. I can troubleshoot most issues relatively easily from the web interface as well; however, issues are so infrequent that most problems are resolved by recognizing user error. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

More robust logging would be ideal. I can figure out what's happening on my Genea boards through some basic troubleshooting, but having some more logging would be fantastic. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello! Thank you for the great feedback! We're always happy to learn more about how we can improve, please feel free to send any enhancement suggestions our way. Thank you so much for your preference!

Caroline B.
CB
Caroline B.
Mid-Market (51-1000 emp.)
"Through and Clear - user Friendly"
5/5
What do you like best about Genea Security?

I like that I can remotely unlock doors for my team members when I am out of office. I also like that it works with the key cards from our building. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

I don't like that my card won't integrate into my apple wallet correctly Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello Caroline, Thank you for the great feedback!

We are glad to hear about your user-friendly experience with Genea Access Control. If you need any assistance with setting up your Apple Wallet, please don't hesitate to reach out to our support team. We're here to help ensure your experience is seamless and enjoyable.

Alesa R.
AR
Alesa R.
Commercial / Residential Realtor
Small-Business (50 or fewer emp.)
"Easy to use"
4.5/5
What do you like best about Genea Security?

I always have my phone so it is easy to access. Do not have to be worried about being locked out because I forgot a key card. Easy to just shake my phone and hold it to the scanner. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Phone is dead - must make sure that your phone is charged or have back up key readily available. Not convienient for visitors who may not have the app on their phone and need access after hours. Review collected by and hosted on G2.com.

Response from Jared Northrup of Genea Security

Hi, Alesa, thank you so much for your positive feedback regarding the Genea mobile app as well as relaying the concern about the drain on certain users' phones.

Regarding the power, we've found that adjusting the power settings for the Genea app can help cut down on battery drainage. It's also worth noting that using Apple Wallet credentials with HID card readers is possible after the phone is dead.

See how Genea Security improved
HK
Hannah K.
Mid-Market (51-1000 emp.)
"Great techs & response times"
4/5
What do you like best about Genea Security?

It was great that everyone was responsive & as on time as possible to get things done. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

The first board we got was faulty so it delayed our ability to have people return to work in office on time Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello Hannah, Thank you for your feedback!

We sincerely apologize for the inconvenience caused by the faulty board and the delays this caused for your team. We appreciate your understanding and your continued support.

NB
Nick B.
Mid-Market (51-1000 emp.)
"Makes life Easier"
5/5
What do you like best about Genea Security?

Ability to see whats going on in real time and great easy to use interface. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

None that I can think of at the moment ! Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello Nick, thank you so much for your feedback!

Karen R.
KR
Karen R.
Small-Business (50 or fewer emp.)
"This is a great product!"
5/5
What do you like best about Genea Security?

We are locked down anywhere we need to be and it allows visitor control as well. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

I need to delete the app and reload it sometimes. Review collected by and hosted on G2.com.

Response from Jared Northrup of Genea Security

Hello, Karen! Thank you for your review of Genea and specifically mentioning your appreciation for our lockdown feature. We often hear how our cloud-based platform is positively affecting companies' abilities to control their environments in ways they weren't previously able to.