Dave J.
DJ
Dave J.
President
Mid-Market (51-1000 emp.)
"Genea cloud Access"
5/5
What do you like best about Genea Security?

Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless operation and real-time monitoring. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Would like more regional support from Genea with changes and updates. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Hello Dave,

Thank you so much for the 5-star review! We really appreciate your feedback and are glad to know you had a great experience.

Shawn A.
SA
Shawn A.
Director of Safety And Security
Enterprise (> 1000 emp.)
"Genea Review"
4/5
What do you like best about Genea Security?

The minimum turnaround of teaching new users and ease of of overall use of the program. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Dealing with the Genea engineering team for bulk changes or uploads. Sending them the required information is not enough as they often require us to addtional work which i believe is their responsibility not the customers. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Hello Shawn,

Thank you for your feedback! It helps us improve and continue building a better experience. We’re actively working to streamline how we collect your data and make bulk edits easier. We’re glad to hear Genea Security Access Control has been easy to use and helpful in managing and securing your building.

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Genea is a great upgrade"
4/5
What do you like best about Genea Security?

I like the user interface upgrade. The menu is simple and the concise. I also like the multi-door select function.

Coming from our previous system C-Cure9000, Genea has been an easy transition. Our Security Team uses Genea on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Genea's Intergration into our local systems seemed to line up well, but we lost Elevator control moving over to Genea.

Losing that function made the Implementation of Genea a bit rough with the team. Review collected by and hosted on G2.com.

Response from Kendall Bobbitt of Genea Security
Edit edit

Thank you for taking the time to leave a review! We're glad switching to Genea was a smooth transition and that our features are a helpful upgrade for you. But we're sorry to hear you lost elevator control. If you haven't discussed this with your Genea rep already, please feel free to reach out to them as we integrate with numerous elevator brands. We would love the opportunity to earn that 5th star.

See how Genea Security improved
Shawn P.
SP
Shawn P.
Office Manager
Small-Business (50 or fewer emp.)
"So Simple an Office Manager can use"
4/5
What do you like best about Genea Security?

The ability to open the door from the phone app. The ease of use when someone is at the door. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Not sure I have any dislikes at this time Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Hello Shawn,

Thanks so much for the review! We're glad to hear you're finding the mobile app helpful for remotely unlocking doors and the dashboard easy to use. If there's anything we can do to make your experience even better, we’d love to hear your feedback!

DecIZIon .
D
DecIZIon .
Security
Mid-Market (51-1000 emp.)
"It has been remarkable. I have never seen a better security capability than Genea works."
5/5
What do you like best about Genea Security?

That it isn't hard to set up, its not multiple steps to get arranged Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

i haven't found anything yet that I don't like about it Review collected by and hosted on G2.com.

Response from Kendall Bobbitt of Genea Security
Edit edit

Thank you so much for the 5 star review! We're so glad you find Genea Security easy to setup and use. We strive to enable simple, straightforward security operations for our customers. In the future, please don't hesitate to let us know if we can make your experience even better! We are committed to continued innovation.

Verified User in Security and Investigations
US
Verified User in Security and Investigations
Small-Business (50 or fewer emp.)
"Easy to navigate"
5/5
What do you like best about Genea Security?

I'm able to click on several doors to program at the same time. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

The down side to programing the doors is you can't edit the date and time once programed you have to delete and start over. Review collected by and hosted on G2.com.

Response from Kendall Bobbitt of Genea Security
Edit edit

Thank you for the great review! We're thrilled to hear that programming multiple doors at once has been a time-saver and that Genea Security is helping your team focus on what really matters. Empowering efficiency is exactly what we aim for.

For your concern about editing programed doors, please feel free to reach out to your Genea rep or get in touch through our 'contact us' page. With a bit more info, we'd love to provide a solution!

See how Genea Security improved
Verified User in Online Media
AO
Verified User in Online Media
Mid-Market (51-1000 emp.)
"Good Entrance Control System"
3.5/5
What do you like best about Genea Security?

It's easy to add or remove access to doors and time control when access can be obtained. It was easily integrated to work together with our SSO and new employees can quickly get the basic access needed without the IT team to jump into action. Their Customer Support in our area is provided by a vendor who has done an amazing job so far. In the few weekly times that we need to check if someone is in or not, how many people have arrived or to send monthly reports of arrivals it provides the information quite well with some limitations. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Some features are extra and not included in the already expensive payment plan. Some export features are limited very specifically. The search feature is very picky on what's a correct look up. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Hello,

We are glad to hear that you’re enjoying our features, integrations and reports. Your feedback is invaluable to us and helps us continue to improve. Thank you for sharing your experience!

Verified User in Media Production
AM
Verified User in Media Production
Mid-Market (51-1000 emp.)
"Easy, dependable security for a multi-purpose office."
5/5
What do you like best about Genea Security?

Remote abilities that allow me to grant/suspend access without being on-site. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

I do not find anything I dislike about Genea Security. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Thank you for your fantastic review! We're thrilled to hear that you’re enjoying our software and that Visitor Management is enhancing your team's onsite security. Your feedback is greatly appreciated!

Verified User in Law Practice
AL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"A Review of the Genea Access Control by a Newbie"
5/5
What do you like best about Genea Security?

Genea has been the first security door access system I have used directly myself. While my experience is limited with other systems, I can attest that the experience has been more than easy to learn. The platform is very user friendly and the Help search function is, to put it frankly, quite extradorinary. There have been a few times where I cannot quite remember where to find a screen to make the necessary updates - I search a keyword - I quickly find the walkthrough the stays open while I follow the navigation instructions - Then, BOOM, it is done! Not only that, I have been able to apply the logic used in Genea's Access Control to assist my own building's property management with their security's access controls that were not nearly as upfront with the navigation as Genea has made it in their system. Top tier and has been very easy to pick up, then maintain. I would highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

The least helpful part as been how the tabs are placed in the system within other windows and sometimes that is not very intuitive. Thankfully the Help search mostly solves this one minor issue! Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Hello! We're thrilled to learn about your positive experience with Genea Access Control and your recommendation of our portal. Your satisfaction is our priority, and we appreciate your support!

Verified User in Facilities Services
AF
Verified User in Facilities Services
Enterprise (> 1000 emp.)
"Great analytics"
3/5
What do you like best about Genea Security?

I love the real-time anaytics dashboard! It is so easy to get exactly the info I need when assessing daily office attendance or troubleshooting issues. The ease of communication with the system itself is excellent. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

The integration with some of our base building's security clearances has been challenging. Apparently Genea is not compatible, and so our employees are required to use two different access credentials (one for the building and one for our office suite). Additionally, working with customer support has also not been ideal. Whenever we need to order new keycards, it often takes several days to get a response, and once we made the payment for the cards it still took over 3 weeks for Genea to ship them to us. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security
Edit edit

Hello! We appreciate your valuable feedback!

It plays a key role in our ongoing improvement efforts. We are working to refine our shipping processes to be able to provide better service. Additionally, we're happy to hear that you are experiencing numerous benefits from using Genea Access Control!