--- title: Genea Security Reviews meta\_title: 'Genea Security Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how Genea Security works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 101 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### Genea Security Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of Genea Security, making management and real-time access seamless and simple. [(6 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754241&qs=pros-and-cons#reviews) Users value the **remote access capabilities** of Genea Security, allowing for efficient control from anywhere. [(4 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754485&qs=pros-and-cons#reviews) Users value the **robust control over mobile access** , enjoying the ease of management and real-time monitoring. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754606&qs=pros-and-cons#reviews) Users enjoy the **simple and concise user interface** of Genea Security, making navigation and management effortless. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1753984&qs=pros-and-cons#reviews) Users commend the **robust and efficient access control** solution offered by Genea, praised for its simplified management. [(2 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754223&qs=pros-and-cons#reviews) Users experience **performance issues** with Genea Security, often facing challenges during setup and needing additional support. [(6 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754344&qs=pros-and-cons#reviews) Users find Genea Security lacking in **limited features** , particularly missing functions for user management and hardware overview. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754078&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** when navigating complex software setup and functionality issues. [(2 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754108&qs=pros-and-cons#reviews) Users find the lack of **easy access to user addition** on the dashboard inconvenient for frequent tasks. [(1 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754205&qs=pros-and-cons#reviews) Users face **communication issues** with Genea's engineering team, leading to frustration over additional workload for bulk changes. [(1 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=2078806&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Genea Security ##### 1. Ease of Use Users appreciate the **user-friendly interface** of Genea Security, making management and real-time access seamless and simple. [ See 6 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754241&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ##### 2. Remote Access Users value the **remote access capabilities** of Genea Security, allowing for efficient control from anywhere. [ See 4 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754485&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you like about Genea Security? The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog ##### 3. Access Users value the **robust control over mobile access** , enjoying the ease of management and real-time monitoring. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754606&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ##### 4. Simple Users enjoy the **simple and concise user interface** of Genea Security, making navigation and management effortless. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1753984&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Genea is a great upgrade" What do you like about Genea Security? I like the user interface upgrade. The menu is simple and the concise. I also like the multi-door select function. Coming from our previous system C- NW Nicole W. Enterprise (\> 1000 emp.) 4.5/5 "easy to use platform" What do you like about Genea Security? It's easy to use and navigate. I am a local admin, so for my purposes of adding/removing people, it has been a short learning curve. I appreciate that ##### 5. Access Control Users commend the **robust and efficient access control** solution offered by Genea, praised for its simplified management. [ See 2 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754223&qs=pros-and-cons#reviews) See Related User Reviews ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you like about Genea Security? The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog ### 5 Cons or Disadvantages of Genea Security ##### 1. Performance Issues Users experience **performance issues** with Genea Security, often facing challenges during setup and needing additional support. [ See 6 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754344&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you dislike about Genea Security? The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ##### 2. Limited Features Users find Genea Security lacking in **limited features** , particularly missing functions for user management and hardware overview. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754078&qs=pros-and-cons#reviews) See Related User Reviews ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Genea is a great upgrade" What do you dislike about Genea Security? Genea's Intergration into our local systems seemed to line up well, but we lost Elevator control moving over to Genea. Losing that function made the ##### 3. Poor Customer Support Users express frustration with **poor customer support** when navigating complex software setup and functionality issues. [ See 2 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754108&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you dislike about Genea Security? The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ##### 4. Access Issues Users find the lack of **easy access to user addition** on the dashboard inconvenient for frequent tasks. [ See 1 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754205&qs=pros-and-cons#reviews) See Related User Reviews NW Nicole W. Enterprise (\> 1000 emp.) 4.5/5 "easy to use platform" What do you dislike about Genea Security? There is not "add a new user" on the homepage/dashboard. When I first log in, that is the page it takes me to, and I have to click a couple of times b ##### 5. Communication Issues Users face **communication issues** with Genea's engineering team, leading to frustration over additional workload for bulk changes. [ See 1 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=2078806&qs=pros-and-cons#reviews) See Related User Reviews ![Shawn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn A.") SA Shawn A. Enterprise (\> 1000 emp.) 4.0/5 "Genea Review" What do you dislike about Genea Security? Dealing with the Genea engineering team for bulk changes or uploads. Sending them the required information is not enough as they often require us to ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/24/2022 "I love the product. It is simple to use and manage as an admin." 5/5 What do you like best about Genea Security? Very simple to use and has great manageability. Review collected by and hosted on G2.com. What do you dislike about Genea Security? I did not find anything that I do not like. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? It manages our security in the office with ease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Carolina V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carolina V.") CV Carolina V. Product Owner Enterprise (\> 1000 emp.) 1/20/2022 "Genea easy and great tech support" 5/5 What do you like best about Genea Security? Genea is very easy to install and manage users. Their excellent customer service, from negotiations to installation, was outstanding. Compared with other app access controls we have used, Genea is the most complete. I like the remote management of the door, especially in the remote work environment. Review collected by and hosted on G2.com. What do you dislike about Genea Security? The installation is a little bit costly but still worth the money! Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? It is a great solution for access control in our offices. It is integrated with Okta, so when someone leaves the company and its Okta is disconnected, the person loses all access automatically. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Emery C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emery C.") EC Emery C. Security Technology Specialist Enterprise (\> 1000 emp.) 1/12/2022 "Great Cloud based access control." 5/5 What do you like best about Genea Security? Has excellent API options to integrate with almost anything Modular, versatile, and can be used in virtually any application The ability to give users mobile keys helps reduce overhead and time spent printing cards Review collected by and hosted on G2.com. What do you dislike about Genea Security? It's cloud-based, so it does have the risk of having some downtime that you wouldn't usually get from a typical access control provider. Downtime has been minimal though Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? We can now virtually send keys to remote employees instead of printing cards in person. We can also integrate with other applications now to make our lives easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Stephen J R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen J R.") SR Stephen J R. CTO / Partner Mid-Market (51-1000 emp.) 1/13/2022 "Great Product" 4.5/5 What do you like best about Genea Security? The admin portal on the desktop is easy to use with a very clean UI. The mobile device is equally clean and easy to use. Looking forward to adding Meraki cameras to our ecosystem now that it is supported by Genea. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Nothing to dislike about the product.Nothing to dislike about the product. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? As we grow to almost 200 employees last year, tracking access to our building was critical. Creating and disabling accounts is simple. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/21/2021 "Keycard-less entry made easy!" 4/5 What do you like best about Genea Security? The best part of the app is that I'm able to pull out my phone and shake it to trigger the door to unlock. This removes the hassle of needing to unlock my phone, access the app, and manually press an unlock button! Review collected by and hosted on G2.com. What do you dislike about Genea Security? Sometimes the shake-to-unlock function is a bit slow to work, or it will false-trigger while I'm away from the office. Moderately annoying as I'll get a weird notification. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? The app removes the need to have a physical keycard handy in order to access doors around my office. I've left my keycard in my car or at home by mistake, and so as long as I have my phone, I can get in! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shawn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn B.") SB Shawn B. Facilities Manager Mid-Market (51-1000 emp.) 1/12/2022 "Very easy to learn and easy web access" 4/5 What do you like best about Genea Security? The functionality to log in remotely and utilize virtual access card solutions instead of physical access cards. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Creating user and access is a 3 stage process. 1. create user, 2. create or add user privileges, 3. add access card. I would like to see that in a all in one screen. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Control access to business. Remote and mobile administration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zale G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zale G.") ZG Zale G. WX Manager Enterprise (\> 1000 emp.) 1/13/2022 "Genea is a great, easy to use system" 5/5 What do you like best about Genea Security? The UI is well designed and very easy to use. It was easy to onboard new employees and get them up and running Review collected by and hosted on G2.com. What do you dislike about Genea Security? The lead times which is completely out of Genea's control Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Having a single platform across our global offices Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/12/2022 "Access control for multiple sites" 3.5/5 What do you like best about Genea Security? We like the usage dashboards that show activity for how our spaces are being leveraged. Review collected by and hosted on G2.com. What do you dislike about Genea Security? We don't like that there is no global view, only views per location. For businesses with multiple offices, a central dashboard might be a useful feature. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Managing access card for our staff and delivery teams. Review collected by and hosted on G2.com. Show More Response from Kim Marchbank of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-5267782/official_response/edit) Hello, thank you for your review. We do offer a global dashboard view for businesses with multiple locations. On the global dashboard page, you will see very high-level information about your locations - average attendance from each location, the total number of offline devices, the total number of alarms across the locations, etc. I have included a help article for your reference. [See how Genea Security improved](https://help.getgenea.com/en/articles/5352015-global-overview-dashboard) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/13/2022 "Great Tool for Access Control" 4.5/5 What do you like best about Genea Security? Ease of use, clean dashboard, and the ability to virtually provide access. Review collected by and hosted on G2.com. What do you dislike about Genea Security? It would be nice if you didn't have to create a user and then go create a keycard - this could be accomplished more seamlessly Review collected by and hosted on G2.com. Recommendations to others considering Genea Security: This is a great & easy to use tool Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Because we are using this tool, I am able to work remotely during COVID while still providing access to essential employees Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 1/13/2022 "Great platform and UI" 4/5 What do you like best about Genea Security? I like how the UI is very clean, and there's excellent functionality. Remote access is great. Support on the website is great. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Have had hardware issues in the past, but support was quick to get in touch and send out technicians. Issuing out keys can be finicky at times. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Easy remote access for employees. No need for keys, they can just touch their phones to the reader. Review collected by and hosted on G2.com. 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