--- title: Genea Security Reviews meta\_title: 'Genea Security Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how Genea Security works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 101 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### Genea Security Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of Genea Security, making management and real-time access seamless and simple. [(6 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754241&qs=pros-and-cons#reviews) Users value the **remote access capabilities** of Genea Security, allowing for efficient control from anywhere. [(4 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754485&qs=pros-and-cons#reviews) Users value the **robust control over mobile access** , enjoying the ease of management and real-time monitoring. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754606&qs=pros-and-cons#reviews) Users enjoy the **simple and concise user interface** of Genea Security, making navigation and management effortless. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1753984&qs=pros-and-cons#reviews) Users commend the **robust and efficient access control** solution offered by Genea, praised for its simplified management. [(2 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754223&qs=pros-and-cons#reviews) Users experience **performance issues** with Genea Security, often facing challenges during setup and needing additional support. [(6 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754344&qs=pros-and-cons#reviews) Users find Genea Security lacking in **limited features** , particularly missing functions for user management and hardware overview. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754078&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** when navigating complex software setup and functionality issues. [(2 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754108&qs=pros-and-cons#reviews) Users find the lack of **easy access to user addition** on the dashboard inconvenient for frequent tasks. [(1 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754205&qs=pros-and-cons#reviews) Users face **communication issues** with Genea's engineering team, leading to frustration over additional workload for bulk changes. [(1 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=2078806&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Genea Security ##### 1. Ease of Use Users appreciate the **user-friendly interface** of Genea Security, making management and real-time access seamless and simple. [ See 6 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754241&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ##### 2. Remote Access Users value the **remote access capabilities** of Genea Security, allowing for efficient control from anywhere. [ See 4 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754485&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you like about Genea Security? The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog ##### 3. Access Users value the **robust control over mobile access** , enjoying the ease of management and real-time monitoring. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754606&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ##### 4. Simple Users enjoy the **simple and concise user interface** of Genea Security, making navigation and management effortless. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1753984&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Genea is a great upgrade" What do you like about Genea Security? I like the user interface upgrade. The menu is simple and the concise. I also like the multi-door select function. Coming from our previous system C- NW Nicole W. Enterprise (\> 1000 emp.) 4.5/5 "easy to use platform" What do you like about Genea Security? It's easy to use and navigate. I am a local admin, so for my purposes of adding/removing people, it has been a short learning curve. I appreciate that ##### 5. Access Control Users commend the **robust and efficient access control** solution offered by Genea, praised for its simplified management. [ See 2 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754223&qs=pros-and-cons#reviews) See Related User Reviews ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you like about Genea Security? The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog ### 5 Cons or Disadvantages of Genea Security ##### 1. Performance Issues Users experience **performance issues** with Genea Security, often facing challenges during setup and needing additional support. [ See 6 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754344&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you dislike about Genea Security? The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ##### 2. Limited Features Users find Genea Security lacking in **limited features** , particularly missing functions for user management and hardware overview. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754078&qs=pros-and-cons#reviews) See Related User Reviews ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Genea is a great upgrade" What do you dislike about Genea Security? Genea's Intergration into our local systems seemed to line up well, but we lost Elevator control moving over to Genea. Losing that function made the ##### 3. Poor Customer Support Users express frustration with **poor customer support** when navigating complex software setup and functionality issues. [ See 2 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754108&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you dislike about Genea Security? The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ##### 4. Access Issues Users find the lack of **easy access to user addition** on the dashboard inconvenient for frequent tasks. [ See 1 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754205&qs=pros-and-cons#reviews) See Related User Reviews NW Nicole W. Enterprise (\> 1000 emp.) 4.5/5 "easy to use platform" What do you dislike about Genea Security? There is not "add a new user" on the homepage/dashboard. When I first log in, that is the page it takes me to, and I have to click a couple of times b ##### 5. Communication Issues Users face **communication issues** with Genea's engineering team, leading to frustration over additional workload for bulk changes. [ See 1 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=2078806&qs=pros-and-cons#reviews) See Related User Reviews ![Shawn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn A.") SA Shawn A. Enterprise (\> 1000 emp.) 4.0/5 "Genea Review" What do you dislike about Genea Security? Dealing with the Genea engineering team for bulk changes or uploads. Sending them the required information is not enough as they often require us to OO Ohad O. IT Engineer Mid-Market (51-1000 emp.) 9/1/2022 "A very capable platform which could improve it's user interaction" 4/5 What do you like best about Genea Security? -As an admin - Fob syncing across multiple locations -As a user - Mobile fobs -Attendance reports & analytics -Multiple admin option with different permissions -Badge printing Review collected by and hosted on G2.com. What do you dislike about Genea Security? -Mobile fobs not syncing across locations -Though VERY capable - the API is difficult to work with especially due to the infinite numbers of UUID types which to my feeling could be saved from the admins to deal with. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? -Managing fobs across multiple locations -Automating fob activation and deactivation using API -Less manual work and a reliable automated process -Data easily visible for non technical or admin entities Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Seth B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth B.") SB Seth B. Director of Engineering Small-Business (50 or fewer emp.) 11/22/2022 "Genea works fairly good." 3.5/5 What do you like best about Genea Security? I like the ease of use and flexibility. Adding users is simple. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Some Phones have issues with the App. Sometimes you can lose connection. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? They work to keep it simple. Keeping it simple helps with workflow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller NL Natalie L. S Mid-Market (51-1000 emp.) 8/24/2022 "Positive experience for the past 3 years" 4/5 What do you like best about Genea Security? I find the chat feature the most helpful. They are always there to assist in real time Review collected by and hosted on G2.com. What do you dislike about Genea Security? I dislike that you cannot identify who tried to access when the pin/card number isn't found. I am now sure how it could be better but it would be nice to see an improvement. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Monitoring access/security of the office. The benefit is increased confidentiality as people who do not have a badge cannot enter the office and visitors have to be escorted in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nirmal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nirmal P.") NP Nirmal P. Assistant Property Manager Mid-Market (51-1000 emp.) 11/15/2022 "We use Genea Access Control at our building and it's been great and easy to use." 4.5/5 What do you like best about Genea Security? Platform is super intuitive and the support is instant. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Sometimes the mobile keys function does not work as it should. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Constantly keeping us in the loop when they have updates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BD Bob D. Compliance Officer Small-Business (50 or fewer emp.) 11/17/2022 "Great product and support" 4.5/5 What do you like best about Genea Security? The team at Genea is top notch. Very responsive and knowledgeable. Any time I've had an issue or question they are prompt to reply and address my issue or question. The product has always been very reliable Review collected by and hosted on G2.com. What do you dislike about Genea Security? Haven't had a concern with support. Been an ongoing positive experience Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Access to wall our locations and cages Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 11/17/2022 "Genea makes security easy" 4.5/5 What do you like best about Genea Security? I love how easy the sofware is to use. It is clean, straightforward and makes security easy. Review collected by and hosted on G2.com. What do you dislike about Genea Security? The cost is high and it took a while to get the gates installed Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? It is solving the problem of security and access control. This helps us to make sure our employees and facilities are safe Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Britt C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Britt C.") BC Britt C. help desk analyst Enterprise (\> 1000 emp.) 11/17/2022 "One of the best ways to secure your office" 5/5 What do you like best about Genea Security? The fact that you can assign keys on mobile devices, and revoke them through Okta is a huge plus. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Sometimes if the keys expire, it doesn't tell the user until they try to use it. It would be helpful to have a notification if a key expires or needs to be renewed. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? NA Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Small-Business (50 or fewer emp.) 11/15/2022 "I like the user interface online - easy to use." 5/5 What do you like best about Genea Security? I like having an app and an online portal to make changes and add users. Very easy! Review collected by and hosted on G2.com. What do you dislike about Genea Security? Sometimes there are duplicates that I can't manage and it requires me to go to the main company to make the fix for me. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Makes it easy to manage door access myself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 8/23/2022 "Nice&smooth user experience." 4/5 What do you like best about Genea Security? One-stop shop to manage access control. Friendly interface and is easy to use. Dashboards are quite informative. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Integration with Cisco Meraki could be better if it were not referring me to another site to watch CCTV recordings of the event. No ability to have a global dashboard because of a mixup of HID hardware makes it harder to explore all functionalities. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Managing user's access globally from one software without depending on specific vendors. Accessible control center for access controls all over my locations. Review collected by and hosted on G2.com. Show More 8/25/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DC Derek C. IT Engineer Mid-Market (51-1000 emp.) 1/13/2022 "Fantastic control" 5/5 What do you like best about Genea Security? The fully functional mobile app that allows full management of the key and door system, as well as users, is a massive plus. This is extremely convenient in the COVID quarantine times as well, as it allows for remote unlocking of the door in a pinch. Review collected by and hosted on G2.com. What do you dislike about Genea Security? It is a little frustrating that the key card is not directly associated with a user account, though it is unerstandable for security. There should be an option for end-users to activate/deactivate their keycard on a device—something like a transfer of the key - at least once without Admin intervention. Review collected by and hosted on G2.com. Recommendations to others considering Genea Security: Genea seriously streamlines the ability to onboard new hires and bring them into the office without the need for a physical meeting. Invaluable in these strange times. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? When our offices shuddered due to COVID-19, our company released our Office Manager. We had no one in the office, but some users still wanted to come involuntarily. Genea solved the need for someone to create and hand-off a key to new hires manually, and now IT can activate a keycard for new users straight to their mobile phones. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Top-Rated Alternatives [ ![Rhombus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhombus") Rhombus 4.6/5(610) ](https://www.g2.com/products/rhombus-systems/reviews) [ ![The Receptionist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "The Receptionist") The Receptionist 4.8/5(432) ](https://www.g2.com/products/the-receptionist/reviews) [ ![Sign In Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sign In Solutions") Sign In Solutions 4.7/5(401) ](https://www.g2.com/products/sign-in-solutions/reviews) [ View All Alternatives ](https://www.g2.com/products/genea-security/competitors/alternatives) ##### Categories on G2 [Visitor Management](https://www.g2.com/categories/visitor-management)[Physical Security](https://www.g2.com/categories/physical-security)[Network Access Control (NAC)](https://www.g2.com/categories/network-access-control-nac) ##### Explore More [What are the highest rated managed IoT services platforms for organizations transitioning from legacy systems?](https://www.g2.com/discussions/what-are-the-highest-rated-managed-iot-services-platforms-for-organizations-transitioning-from-legacy-systems)[What release notes management software works best for 50-500 employee organizations in SaaS?](https://www.g2.com/discussions/what-release-notes-management-software-works-best-for-50-500-employee-organizations-in-saas%20)[Which sales gamification tools are the most customizable for a complex enterprise sales org with multiple product lines and different comp structures across teams?](https://www.g2.com/discussions/which-sales-gamification-tools-are-the-most-customizable-for-a-complex-enterprise-sales-org-with-multiple-product-lines-and-different-comp-structures-across-teams) [What are the most popular RPA solutions for retail businesses?](https://www.g2.com/discussions/what-are-the-most-popular-rpa-solutions-for-retail-businesses)[What is the most affordable service desk software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-service-desk-software-for-smbs)[Pros and Cons Details](https://www.g2.com/products/genea-security/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)