--- title: Genea Security Reviews meta\_title: 'Genea Security Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how Genea Security works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 101 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### Genea Security Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of Genea Security, making management and real-time access seamless and simple. [(6 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754241&qs=pros-and-cons#reviews) Users value the **remote access capabilities** of Genea Security, allowing for efficient control from anywhere. [(4 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754485&qs=pros-and-cons#reviews) Users value the **robust control over mobile access** , enjoying the ease of management and real-time monitoring. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754606&qs=pros-and-cons#reviews) Users enjoy the **simple and concise user interface** of Genea Security, making navigation and management effortless. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1753984&qs=pros-and-cons#reviews) Users commend the **robust and efficient access control** solution offered by Genea, praised for its simplified management. [(2 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754223&qs=pros-and-cons#reviews) Users experience **performance issues** with Genea Security, often facing challenges during setup and needing additional support. [(6 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754344&qs=pros-and-cons#reviews) Users find Genea Security lacking in **limited features** , particularly missing functions for user management and hardware overview. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754078&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** when navigating complex software setup and functionality issues. [(2 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754108&qs=pros-and-cons#reviews) Users find the lack of **easy access to user addition** on the dashboard inconvenient for frequent tasks. [(1 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754205&qs=pros-and-cons#reviews) Users face **communication issues** with Genea's engineering team, leading to frustration over additional workload for bulk changes. [(1 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=2078806&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Genea Security ##### 1. Ease of Use Users appreciate the **user-friendly interface** of Genea Security, making management and real-time access seamless and simple. [ See 6 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754241&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ##### 2. Remote Access Users value the **remote access capabilities** of Genea Security, allowing for efficient control from anywhere. [ See 4 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754485&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you like about Genea Security? The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog ##### 3. Access Users value the **robust control over mobile access** , enjoying the ease of management and real-time monitoring. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754606&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ##### 4. Simple Users enjoy the **simple and concise user interface** of Genea Security, making navigation and management effortless. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1753984&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Genea is a great upgrade" What do you like about Genea Security? I like the user interface upgrade. The menu is simple and the concise. I also like the multi-door select function. Coming from our previous system C- NW Nicole W. Enterprise (\> 1000 emp.) 4.5/5 "easy to use platform" What do you like about Genea Security? It's easy to use and navigate. I am a local admin, so for my purposes of adding/removing people, it has been a short learning curve. I appreciate that ##### 5. Access Control Users commend the **robust and efficient access control** solution offered by Genea, praised for its simplified management. [ See 2 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754223&qs=pros-and-cons#reviews) See Related User Reviews ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you like about Genea Security? The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog ### 5 Cons or Disadvantages of Genea Security ##### 1. Performance Issues Users experience **performance issues** with Genea Security, often facing challenges during setup and needing additional support. [ See 6 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754344&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you dislike about Genea Security? The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ##### 2. Limited Features Users find Genea Security lacking in **limited features** , particularly missing functions for user management and hardware overview. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754078&qs=pros-and-cons#reviews) See Related User Reviews ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Genea is a great upgrade" What do you dislike about Genea Security? Genea's Intergration into our local systems seemed to line up well, but we lost Elevator control moving over to Genea. Losing that function made the ##### 3. Poor Customer Support Users express frustration with **poor customer support** when navigating complex software setup and functionality issues. [ See 2 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754108&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you dislike about Genea Security? The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ##### 4. Access Issues Users find the lack of **easy access to user addition** on the dashboard inconvenient for frequent tasks. [ See 1 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754205&qs=pros-and-cons#reviews) See Related User Reviews NW Nicole W. Enterprise (\> 1000 emp.) 4.5/5 "easy to use platform" What do you dislike about Genea Security? There is not "add a new user" on the homepage/dashboard. When I first log in, that is the page it takes me to, and I have to click a couple of times b ##### 5. Communication Issues Users face **communication issues** with Genea's engineering team, leading to frustration over additional workload for bulk changes. [ See 1 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=2078806&qs=pros-and-cons#reviews) See Related User Reviews ![Shawn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn A.") SA Shawn A. Enterprise (\> 1000 emp.) 4.0/5 "Genea Review" What do you dislike about Genea Security? Dealing with the Genea engineering team for bulk changes or uploads. Sending them the required information is not enough as they often require us to ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/19/2023 "Office manager" 5/5 What do you like best about Genea Security? Every thing. Genea Access is great in access control, report and activities. Review collected by and hosted on G2.com. What do you dislike about Genea Security? I have not find one so far. If I have to mention one, some times the wireless access is not stable. thanks. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Access control function is great Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8745410/official_response/edit) Hi, thank you so much for the fantastic review! We are really glad you are having a great experience with Genea Access Control, and our reporting capabilities! I'd like to mention that various factors may contribute to connectivity issues. If you encounter any, please feel free to reach out to our support team or your local integrator. They can assist and explore potential adjustments to enhance performance. We're here to help! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Executive Office](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Executive Office") AE Verified User in Executive Office Mid-Market (51-1000 emp.) 10/24/2023 "Complicated" 2.5/5 What do you like best about Genea Security? that there are articles to help you figure stuff out Review collected by and hosted on G2.com. What do you dislike about Genea Security? it can take a long time to speak with a live chat agent Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? gives me remote access to the doors. Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8760154/official_response/edit) Hello, we appreciate your valuable feedback on how we can enhance our services. Thank you very much for sharing your thoughts. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 10/19/2023 "Easy to use and easy to manage." 5/5 What do you like best about Genea Security? User interface is clean and easy to navigate Review collected by and hosted on G2.com. What do you dislike about Genea Security? More obvious sorting controls between buildings Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Providing building access via fobs and mobile keys Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8746130/official_response/edit) Hello! We sincerely appreciate your fantastic feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CG Charlene G. Office Administrator Mid-Market (51-1000 emp.) 11/17/2022 "Excellent Product, Great Functionally, Easy to Use, Mobile/Remote Use is a "god send"" 5/5 What do you like best about Genea Security? One of the things I love is the Remote Door Access. I can allow someone access if I am not in the office or away from my desk. During the lockdown, we had a plant vendor who still needed to service our plants. I was able to give them access to our suite from my home. I also love the Mobile Badges. When we were allowed to return to the office, I was able to issue mobile badges. Most employees still use their mobile badges daily. The dashboard view is my daily screen; all my information is here, easy to see. Review collected by and hosted on G2.com. What do you dislike about Genea Security? I have no dislikes for this product. It is getting better all the time. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? 1. Easy User Profiles - adding and deleting employees is very quickly 2. Deactivating badges - fast and easy to deactivate badges when people leave the company 3. Dashboard Overview - this gives me a glance at all areas of interest in one place (Early user arrivals and Today's Attendance) are my go-to boxes! 4. Activity- I can see detailed times and dates if I need to investigate any access issues 5. Monthly Attendance - this helped me to see which days I had the most people in the office when I needed to plan for meetings or activities since we have a staggered schedule. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") AF Verified User in Facilities Services Enterprise (\> 1000 emp.) 10/19/2023 "Workplace experience manager" 4/5 What do you like best about Genea Security? The real time visibility into team member access and remote capabilities. Review collected by and hosted on G2.com. What do you dislike about Genea Security? There are some integration issues that we have not been able to solve for. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? We have a mandatory 3x/week attendance requirement. Being able to track and report out on attendance in real time is extremely helpful to meet the needs of the business. Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8745465/official_response/edit) Hello! We appreciate your valuable insights into the advantages of using Genea Access Control. Please don't hesitate to reach out to our support team for assistance with your integrations. We are happy to help! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EA Eden A. Head of security Mid-Market (51-1000 emp.) 5/1/2023 "Genea experience as an system administrator" 4/5 What do you like best about Genea Security? The easiness of managing it, the features included in the system and automation options . Review collected by and hosted on G2.com. What do you dislike about Genea Security? Support sometimes takes a lot of time to respond to and does not always provide the best solution. In addition, I do not like the integration options it has with alerting systems Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? I am able to manage physical access to my offices Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8013271/official_response/edit) Hello Eden, Thank you for your valuable feedback! We are glad you are enjoying using our software. We would love to hear more about how we can improve our integrations and provide better alerts. Please feel free to send any enhancement suggestions our way. 2/14/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dee Dee S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dee Dee S.") DS Dee Dee S. Small-Business (50 or fewer emp.) 4/27/2023 "Great product support and quick help for user problems." 3.5/5 What do you like best about Genea Security? The app is great and allows me to manage doors and access remotely. Review collected by and hosted on G2.com. What do you dislike about Genea Security? The system doesn't connect with my buildings security cards but I found a workaround. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? The ability to open and lock doors remotely. Our office is Hybrid and there isn't always an office manager on site. So being able to remotely control doors is amazing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Public Policy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Policy") UP Verified User in Public Policy Mid-Market (51-1000 emp.) 10/27/2023 "Genea is a great site and the team is responsive!" 5/5 What do you like best about Genea Security? The site is easy to use. The Genea support is excellent and responsive! Review collected by and hosted on G2.com. What do you dislike about Genea Security? nothing everything is fine according to me, everything is fine Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? It is beneficial for me to manage the badges of my visitors within the company where I work. Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8772799/official_response/edit) Merci pour votre commentaire! Thank you for your review! Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated BG Bryan G. Mid-Market (51-1000 emp.) 2/22/2023 "Great service and support - slight issues" 4.5/5 What do you like best about Genea Security? Genea is super easy to use and makes moving locations super easy. The new watch app has saved me more times than I can count. Review collected by and hosted on G2.com. What do you dislike about Genea Security? From time to time, the controller goes off-line. Luckily the configuration is saved locally so the doors still operate. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Since we are hybrid, it makes provisioning and deploying new IDs for people remotely via the phone app. This has saved us from having to commute to the office and always us to continue our contactless deployments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DG Darrian G. Mid-Market (51-1000 emp.) 3/7/2023 "Ease Of Use" 5/5 What do you like best about Genea Security? The fact I dont have to click save after every step. Review collected by and hosted on G2.com. What do you dislike about Genea Security? I wish that if I typed in a number, it could tell I'm trying to look up a number, not a name and instead of having to click "User ID/Pin, I could just use the search bar for anything, and it would pull up any all results for that search. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? We use Genea to control who can enter our buildings and where they are allowed to go without having to have an escort for each user. This helps us know who is accessing what areas and helps control who we want to be in our offices at any given time. Review collected by and hosted on G2.com. 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