--- title: Genea Security Reviews meta\_title: 'Genea Security Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how Genea Security works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 101 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### Genea Security Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of Genea Security, making management and real-time access seamless and simple. [(6 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754241&qs=pros-and-cons#reviews) Users value the **remote access capabilities** of Genea Security, allowing for efficient control from anywhere. [(4 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754485&qs=pros-and-cons#reviews) Users value the **robust control over mobile access** , enjoying the ease of management and real-time monitoring. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754606&qs=pros-and-cons#reviews) Users enjoy the **simple and concise user interface** of Genea Security, making navigation and management effortless. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1753984&qs=pros-and-cons#reviews) Users commend the **robust and efficient access control** solution offered by Genea, praised for its simplified management. [(2 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754223&qs=pros-and-cons#reviews) Users experience **performance issues** with Genea Security, often facing challenges during setup and needing additional support. [(6 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754344&qs=pros-and-cons#reviews) Users find Genea Security lacking in **limited features** , particularly missing functions for user management and hardware overview. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754078&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** when navigating complex software setup and functionality issues. [(2 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754108&qs=pros-and-cons#reviews) Users find the lack of **easy access to user addition** on the dashboard inconvenient for frequent tasks. [(1 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754205&qs=pros-and-cons#reviews) Users face **communication issues** with Genea's engineering team, leading to frustration over additional workload for bulk changes. [(1 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=2078806&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Genea Security ##### 1. Ease of Use Users appreciate the **user-friendly interface** of Genea Security, making management and real-time access seamless and simple. [ See 6 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754241&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ##### 2. Remote Access Users value the **remote access capabilities** of Genea Security, allowing for efficient control from anywhere. [ See 4 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754485&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you like about Genea Security? The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog ##### 3. Access Users value the **robust control over mobile access** , enjoying the ease of management and real-time monitoring. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754606&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ##### 4. Simple Users enjoy the **simple and concise user interface** of Genea Security, making navigation and management effortless. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1753984&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Genea is a great upgrade" What do you like about Genea Security? I like the user interface upgrade. The menu is simple and the concise. I also like the multi-door select function. Coming from our previous system C- NW Nicole W. Enterprise (\> 1000 emp.) 4.5/5 "easy to use platform" What do you like about Genea Security? It's easy to use and navigate. I am a local admin, so for my purposes of adding/removing people, it has been a short learning curve. I appreciate that ##### 5. Access Control Users commend the **robust and efficient access control** solution offered by Genea, praised for its simplified management. [ See 2 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754223&qs=pros-and-cons#reviews) See Related User Reviews ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you like about Genea Security? The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog ### 5 Cons or Disadvantages of Genea Security ##### 1. Performance Issues Users experience **performance issues** with Genea Security, often facing challenges during setup and needing additional support. [ See 6 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754344&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you dislike about Genea Security? The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ##### 2. Limited Features Users find Genea Security lacking in **limited features** , particularly missing functions for user management and hardware overview. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754078&qs=pros-and-cons#reviews) See Related User Reviews ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Genea is a great upgrade" What do you dislike about Genea Security? Genea's Intergration into our local systems seemed to line up well, but we lost Elevator control moving over to Genea. Losing that function made the ##### 3. Poor Customer Support Users express frustration with **poor customer support** when navigating complex software setup and functionality issues. [ See 2 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754108&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you dislike about Genea Security? The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ##### 4. Access Issues Users find the lack of **easy access to user addition** on the dashboard inconvenient for frequent tasks. [ See 1 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754205&qs=pros-and-cons#reviews) See Related User Reviews NW Nicole W. Enterprise (\> 1000 emp.) 4.5/5 "easy to use platform" What do you dislike about Genea Security? There is not "add a new user" on the homepage/dashboard. When I first log in, that is the page it takes me to, and I have to click a couple of times b ##### 5. Communication Issues Users face **communication issues** with Genea's engineering team, leading to frustration over additional workload for bulk changes. [ See 1 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=2078806&qs=pros-and-cons#reviews) See Related User Reviews ![Shawn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn A.") SA Shawn A. Enterprise (\> 1000 emp.) 4.0/5 "Genea Review" What do you dislike about Genea Security? Dealing with the Genea engineering team for bulk changes or uploads. Sending them the required information is not enough as they often require us to ![Hector Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hector Q.") HQ Hector Q. Enterprise (\> 1000 emp.) 10/24/2023 "Access Control made easy" 5/5 What do you like best about Genea Security? I love being able to assign multiple users various permissions, office schedules, visitor badges, and many other things. Genea just makes door access in our multiple offices a breeze. We use Genea daily and have had no issues with phisical key cards or user access on their mobile devices. Integrating Genea into our organization was simple. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Honestly not much to say here. The application is easy to use and implement and if we do have any issues, customer support is very responsive. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Genea helps us with in office security as well as access management for various departments and teams that work different schedules and locations. Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8759911/official_response/edit) Hello Hector, Thank you for the great feedback! We are so happy to hear you are having a great experience using Genea Access Control. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Damian E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Damian E.") DE Damian E. Mid-Market (51-1000 emp.) 10/19/2023 "Automate your Access Control with Genea" 4.5/5 What do you like best about Genea Security? I like how intuitive it can be to create and manage accesses. The user-side experience is excellent, as it's easy for them to download their accesses and access the office. And, of course, the customization options are vast, with access to APIs and various integrated systems. Review collected by and hosted on G2.com. What do you dislike about Genea Security? In this era of distributed work, it is unnecessary in our case to divide different locations to generate users and access cards for each of the locations. It should be possible to create a different type of organization to bypass these issues. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Provide an easy way to grant visitor access to our offices. Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8745474/official_response/edit) Hello Damien! We really appreciate you sharing your positive experience with Genea Access Control and our Visitor Management! We would like to recommend setting up custom access groups to help streamline the process of setting up team members in your organization. If you're interested in exploring these options further, please don't hesitate to reach out to our support team. [See how Genea Security improved](https://help.getgenea.com/en/articles/101504-how-do-i-create-an-access-group) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jennifer D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer D.") JD Jennifer D. Manager of Office Experience Mid-Market (51-1000 emp.) 10/17/2023 "Genea is AWESOME!" 5/5 What do you like best about Genea Security? The user freindly dash makes it seamless to set up users and assign badges. The mobile feature is also very cool. Customer support is also super helpful! Review collected by and hosted on G2.com. What do you dislike about Genea Security? We have had just a handful of folks who were not able to download badges. We had to resubmit a few times before it actually worked. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? It allows our employees easy access to our office. The easy set up and user friendly dash is a blessing. Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8735889/official_response/edit) Hello Jennifer, we appreciate the fantastic feedback! It's great to know you're finding Genea Access Control easy to use. Please don't hesitate to reach out to our team if you ever need assistance. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Small-Business (50 or fewer emp.) 10/19/2023 "Great Control Panel" 5/5 What do you like best about Genea Security? I woulod say that Genea is easy and very simple to use. The software developers put alot of work thinking of the client, everybody is not proficant in IT. Genea is so user friendly anbody can learn, and to stay secure as well. Genea gets down to exact time and force presure when it comes to unlocked doors and that's very helpful ! Genea also make simple to make changes within a click of a button. Review collected by and hosted on G2.com. What do you dislike about Genea Security? I have nothing bad to add on about Genea very great Control system ! Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Genea is solving lockdown procedures for the building I work a and they are doing a fantasic job. Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8746127/official_response/edit) Hello! Thank you for the wonderful feedback and kind words! We're so happy to hear that you find Genea Access Control easy to use. Your satisfaction is our priority! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/23/2023 "Consistent Experience and Easy Remedies" 5/5 What do you like best about Genea Security? The Access Control lets me see if there are issues with any of my units in office from home. I can troubleshoot most issues relatively easily from the web interface as well; however, issues are so infrequent that most problems are resolved by recognizing user error. Review collected by and hosted on G2.com. What do you dislike about Genea Security? More robust logging would be ideal. I can figure out what's happening on my Genea boards through some basic troubleshooting, but having some more logging would be fantastic. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? This is how we manage all visitors and existing users coming into the office. The ability for us to buzz people in remotely and manage all cards remotely is great. Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8755056/official_response/edit) Hello! Thank you for the great feedback! We're always happy to learn more about how we can improve, please feel free to send any enhancement suggestions our way. Thank you so much for your preference! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Caroline B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline B.") CB Caroline B. Mid-Market (51-1000 emp.) 10/24/2023 "Through and Clear - user Friendly" 5/5 What do you like best about Genea Security? I like that I can remotely unlock doors for my team members when I am out of office. I also like that it works with the key cards from our building. Review collected by and hosted on G2.com. What do you dislike about Genea Security? I don't like that my card won't integrate into my apple wallet correctly Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Allowing access to certain rooms for only certain peopel is important and so it keeps that structure in place Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8760121/official_response/edit) Hello Caroline, Thank you for the great feedback! We are glad to hear about your user-friendly experience with Genea Access Control. If you need any assistance with setting up your Apple Wallet, please don't hesitate to reach out to our support team. We're here to help ensure your experience is seamless and enjoyable. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alesa R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alesa R.") AR Alesa R. Commercial / Residential Realtor Small-Business (50 or fewer emp.) 11/22/2022 "Easy to use" 4.5/5 What do you like best about Genea Security? I always have my phone so it is easy to access. Do not have to be worried about being locked out because I forgot a key card. Easy to just shake my phone and hold it to the scanner. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Phone is dead - must make sure that your phone is charged or have back up key readily available. Not convienient for visitors who may not have the app on their phone and need access after hours. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Much easier to get through the parking gate, not digging for the key card that I dropped or forgot to bring. Easy to use at the elevator/doors for after hours work. Review collected by and hosted on G2.com. Show More Response from Jared Northrup of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-7411939/official_response/edit) Hi, Alesa, thank you so much for your positive feedback regarding the Genea mobile app as well as relaying the concern about the drain on certain users' phones. Regarding the power, we've found that adjusting the power settings for the Genea app can help cut down on battery drainage. It's also worth noting that using Apple Wallet credentials with HID card readers is possible after the phone is dead. [See how Genea Security improved](https://help.getgenea.com/en/articles/6445105-genea-access-control-system-integration-with-hid-apple-wallet) 7/13/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HK Hannah K. Mid-Market (51-1000 emp.) 10/24/2023 "Great techs & response times" 4/5 What do you like best about Genea Security? It was great that everyone was responsive & as on time as possible to get things done. Review collected by and hosted on G2.com. What do you dislike about Genea Security? The first board we got was faulty so it delayed our ability to have people return to work in office on time Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? keeping our space secure in a shared office building Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8760026/official_response/edit) Hello Hannah, Thank you for your feedback! We sincerely apologize for the inconvenience caused by the faulty board and the delays this caused for your team. We appreciate your understanding and your continued support. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller NB Nick B. Mid-Market (51-1000 emp.) 10/24/2023 "Makes life Easier" 5/5 What do you like best about Genea Security? Ability to see whats going on in real time and great easy to use interface. Review collected by and hosted on G2.com. What do you dislike about Genea Security? None that I can think of at the moment ! Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Helps me to see real time who is in and out of building at all hours.... super easy to use. Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8761160/official_response/edit) Hello Nick, thank you so much for your feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Karen R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen R.") KR Karen R. Small-Business (50 or fewer emp.) 10/17/2023 "This is a great product!" 5/5 What do you like best about Genea Security? We are locked down anywhere we need to be and it allows visitor control as well. Review collected by and hosted on G2.com. What do you dislike about Genea Security? I need to delete the app and reload it sometimes. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? We are able to be locked down and there is no risk of outsiders coming in our offices. Review collected by and hosted on G2.com. Show More Response from Jared Northrup of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8735505/official_response/edit) Hello, Karen! Thank you for your review of Genea and specifically mentioning your appreciation for our lockdown feature. We often hear how our cloud-based platform is positively affecting companies' abilities to control their environments in ways they weren't previously able to. 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