--- title: Genea Security Reviews meta\_title: 'Genea Security Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how Genea Security works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 101 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### Genea Security Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of Genea Security, making management and real-time access seamless and simple. [(6 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754241&qs=pros-and-cons#reviews) Users value the **remote access capabilities** of Genea Security, allowing for efficient control from anywhere. [(4 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754485&qs=pros-and-cons#reviews) Users value the **robust control over mobile access** , enjoying the ease of management and real-time monitoring. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754606&qs=pros-and-cons#reviews) Users enjoy the **simple and concise user interface** of Genea Security, making navigation and management effortless. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1753984&qs=pros-and-cons#reviews) Users commend the **robust and efficient access control** solution offered by Genea, praised for its simplified management. [(2 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754223&qs=pros-and-cons#reviews) Users experience **performance issues** with Genea Security, often facing challenges during setup and needing additional support. [(6 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754344&qs=pros-and-cons#reviews) Users find Genea Security lacking in **limited features** , particularly missing functions for user management and hardware overview. [(3 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754078&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** when navigating complex software setup and functionality issues. [(2 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754108&qs=pros-and-cons#reviews) Users find the lack of **easy access to user addition** on the dashboard inconvenient for frequent tasks. [(1 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754205&qs=pros-and-cons#reviews) Users face **communication issues** with Genea's engineering team, leading to frustration over additional workload for bulk changes. [(1 mentions)](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=2078806&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Genea Security ##### 1. Ease of Use Users appreciate the **user-friendly interface** of Genea Security, making management and real-time access seamless and simple. [ See 6 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754241&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ##### 2. Remote Access Users value the **remote access capabilities** of Genea Security, allowing for efficient control from anywhere. [ See 4 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754485&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you like about Genea Security? The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog ##### 3. Access Users value the **robust control over mobile access** , enjoying the ease of management and real-time monitoring. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754606&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you like about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ##### 4. Simple Users enjoy the **simple and concise user interface** of Genea Security, making navigation and management effortless. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1753984&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Genea is a great upgrade" What do you like about Genea Security? I like the user interface upgrade. The menu is simple and the concise. I also like the multi-door select function. Coming from our previous system C- NW Nicole W. Enterprise (\> 1000 emp.) 4.5/5 "easy to use platform" What do you like about Genea Security? It's easy to use and navigate. I am a local admin, so for my purposes of adding/removing people, it has been a short learning curve. I appreciate that ##### 5. Access Control Users commend the **robust and efficient access control** solution offered by Genea, praised for its simplified management. [ See 2 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754223&qs=pros-and-cons#reviews) See Related User Reviews ![Dave J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave J.") DJ Dave J. Mid-Market (51-1000 emp.) 5.0/5 "Genea cloud Access" What do you like about Genea Security? Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless opera ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you like about Genea Security? The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog ### 5 Cons or Disadvantages of Genea Security ##### 1. Performance Issues Users experience **performance issues** with Genea Security, often facing challenges during setup and needing additional support. [ See 6 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754344&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you dislike about Genea Security? The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ##### 2. Limited Features Users find Genea Security lacking in **limited features** , particularly missing functions for user management and hardware overview. [ See 3 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754078&qs=pros-and-cons#reviews) See Related User Reviews ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Genea is a great upgrade" What do you dislike about Genea Security? Genea's Intergration into our local systems seemed to line up well, but we lost Elevator control moving over to Genea. Losing that function made the ##### 3. Poor Customer Support Users express frustration with **poor customer support** when navigating complex software setup and functionality issues. [ See 2 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754108&qs=pros-and-cons#reviews) See Related User Reviews JH jimmie h. Small-Business (50 or fewer emp.) 3.5/5 "Genea mobile access control app experience as admin" What do you dislike about Genea Security? The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could ![D.J. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D.J. J.") DJ D.J. J. Enterprise (\> 1000 emp.) 5.0/5 "Very intuitive cloud based access control software" What do you dislike about Genea Security? There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced ##### 4. Access Issues Users find the lack of **easy access to user addition** on the dashboard inconvenient for frequent tasks. [ See 1 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=1754205&qs=pros-and-cons#reviews) See Related User Reviews NW Nicole W. Enterprise (\> 1000 emp.) 4.5/5 "easy to use platform" What do you dislike about Genea Security? There is not "add a new user" on the homepage/dashboard. When I first log in, that is the page it takes me to, and I have to click a couple of times b ##### 5. Communication Issues Users face **communication issues** with Genea's engineering team, leading to frustration over additional workload for bulk changes. [ See 1 mentions ](https://www.g2.com/products/genea-security/reviews?filters%5Bsentiment_snippet%5D=2078806&qs=pros-and-cons#reviews) See Related User Reviews ![Shawn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn A.") SA Shawn A. Enterprise (\> 1000 emp.) 4.0/5 "Genea Review" What do you dislike about Genea Security? Dealing with the Genea engineering team for bulk changes or uploads. Sending them the required information is not enough as they often require us to ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 1/13/2022 "IT Support" 3/5 What do you like best about Genea Security? I like that we are remotely able to give users access to get into the office Review collected by and hosted on G2.com. What do you dislike about Genea Security? Sometimes Genea randomly deletes users from our system Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Better accessibility Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/13/2022 "Great Product" 4.5/5 What do you like best about Genea Security? Support is always there to help if needed. Their Safe Workplace feature is amazing especially with everything going on. Genea's interface is also very user-friendly and easy to use. Review collected by and hosted on G2.com. What do you dislike about Genea Security? The mobile app can be a little finicky at times. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Genea is helping us with access control for our office. We are able to monitor and control doors remotely. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 1/13/2022 "Very Modern Access Control" 5/5 What do you like best about Genea Security? Clarity in the navigation of the dashboard. And the integration with SSO. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Can't think of anything that comes to mind at the momemnt. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Having Building access and being able disable access to uesrs in a time baseed manner. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 1/12/2022 "It just works" 5/5 What do you like best about Genea Security? I like Mobile credentials / access the most Review collected by and hosted on G2.com. What do you dislike about Genea Security? Visitor management part is getting better but is lacking package signing Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Single access provisioning and removal, also mobile access Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/28/2021 "How do you live without Genea Access Control?" 5/5 What do you like best about Genea Security? The userX and ability to connect from anywhere with my phone Review collected by and hosted on G2.com. What do you dislike about Genea Security? The load time. It takes a bit to get the information I need Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? The security of my team and office. This aligns all our efforts Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 7/12/2021 "Great Workspace Management Tool" 5/5 What do you like best about Genea Security? Visibility into who is accessing the office given that many are still remote. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Some of the more advanced features are a little clunky and take some practice to figure out how to use them effectively. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Visibility into access and security. Definitely makes security and remote working easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/17/2019 "It works! Consistent and effective. It seems to be secure as well so I have no complaints." 4.5/5 What do you like best about Genea Security? As a sequr user, I found it to be easy to download, effective, and secure. I like that it was easy to switch between phones (I change phones often) and wasn't a hassle I had to burden our IT team with. Obviously COVID has impacted my usage. Review collected by and hosted on G2.com. What do you dislike about Genea Security? The sensor to connect can be a bit finicky and the iphone app seems to work a bit better (or snappier) than android. Review collected by and hosted on G2.com. Recommendations to others considering Genea Security: Definitely make sure users are properly trained, as I saw some others have struggles understanding where and how to get the app to work. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Easy, secure door access to my company's building Review collected by and hosted on G2.com. Show More 12/6/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite ![David P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David P.") DP David P. IT Manager Mid-Market (51-1000 emp.) 3/8/2020 "Very promising product and services for easy-to-use - highly recommended" 5/5 What do you like best about Genea Security? How easy is to configure Sequr and its 3rd party integrations features ( Okta and Cisco Meraki security cameras) to be applied to the company door access infrastructure. The Management interface design is very understandable and easy to navigate. One more thing to like most is the easy way to connect the various branches with each other through the Sequr Infrastructure using Centralized management. Last but not least, The support team is extremely knowledgeable and ready to help 24x7! Review collected by and hosted on G2.com. What do you dislike about Genea Security? Not found anything yet - But if I have to be really picky, I would like to have more options on controlling the HiD controllers through the Sequr management portal. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? We brought 6 offices and 700+ users under one physical access control system with unified administration, full audit and reporting options. Reasonable cost for the features and support provided. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy H.") AH Andy H. Director, IT Operations Mid-Market (51-1000 emp.) 3/9/2020 "An Excellent Product with an Excellent Team behind it" 5/5 What do you like best about Genea Security? From planning to implementation this team knocked it out of the park. Working with a Sequr integrator was seamless and simple to set up. The team is always available to assist in expansion or support scenarios. Review collected by and hosted on G2.com. What do you dislike about Genea Security? I have had some issues with phone models and NFC around some entry points. This is an industry-wide issue. Review collected by and hosted on G2.com. Recommendations to others considering Genea Security: Let your account manager drive the process. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? we are able to control physical access across the globe. We also control the deployment of access, through the SSO provisioning implementation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Zach R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zach R.") ZR Zach R. Regional Account Director - Bay Area Mid-Market (51-1000 emp.) 3/7/2020 "Simple and Reliable" 5/5 What do you like best about Genea Security? How simple it is. And I don't have to bring a darn key card with me into work. I love that I can just open my phone to get into the office. Review collected by and hosted on G2.com. What do you dislike about Genea Security? I honestly can't think of one thing because I've never run into a problem. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? When people leave the company it makes it really easy for our IT team to not worry about getting their keycard back or re-enterring the office at a later time. Review collected by and hosted on G2.com. 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