--- title: Genea Security Reviews meta\_title: 'Genea Security Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how Genea Security works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 101 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Genea Security Reviews & Product Details Visit Website Genea Security is a cloud-native access control solution designed to provide IT and security teams with comprehensive oversight of access activities across global enterprises or building portfolios. This innovative technology combines advanced software capabilities with non-proprietary Mercury-based hardware, allowing administrators to monitor and manage access in real-time. With Genea Security, organizations can streamline their security processes while ensuring the safety and convenience of their users. Targeted at businesses of all sizes, Genea Security caters to a diverse audience, including facility managers, IT professionals, and security teams. Its versatile features make it suitable for various use cases, from managing access in large corporate offices to securing multi-building complexes. The platform's Custom Dashboard allows users to focus on specific access alerts, providing a clear view of who is entering and exiting facilities. This level of oversight is crucial for organizations looking to enhance security protocols and maintain a safe environment for employees and visitors alike. One of the standout features of Genea Security is its ability to integrate seamlessly with third-party software, including video management systems and identity management platforms. This integration enables organizations to automate user management processes, such as adding and removing users, which can significantly reduce administrative burdens. The provision of mobile keys further enhances security, allowing employees to access doors, gates, and elevators using their smartphones. This flexibility not only improves user experience but also minimizes the need for physical access cards and fobs. Genea Security also emphasizes health and safety through features like Safe Workplace, Building Sync, and Touchless Visitor Management. These tools help organizations navigate the complexities of maintaining a secure environment, especially in light of evolving health guidelines. Additionally, the self-service tenant portals streamline user management for building teams, making it easier to maintain accurate access records and respond to tenant needs efficiently. With a commitment to customer support, Genea Security offers 24/7 assistance, ensuring that users can access help whenever they need it. This dedication to service enhances the overall user experience, reinforcing the platform's reliability as a comprehensive access control solution. By combining advanced technology with robust support, Genea Security stands out as a valuable asset for organizations seeking to enhance their security infrastructure. * * * Product Website Genea Security Seller [Genea](https://www.g2.com/sellers/genea) Discussions [Genea Security Community](https://www.g2.com/products/genea-security/discuss) Languages Supported English Solution Type All-in-One Overview by Kim Marchbank (Marketing Leader | Strategist | Branding | Content Creator with hands-on execution ) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/genea-security/pricing) ## Genea Security Integrations (25) What do users say about integrations? Verified by Genea Security [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Arcules ](https://www.g2.com/products/arcules/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Avigilon Alta ](https://www.g2.com/products/avigilon-alta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Avigilon Unity ](https://www.g2.com/products/avigilon-unity/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Building Engines ](https://www.g2.com/products/building-engines/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cisco Meraki ](https://www.g2.com/products/cisco-meraki/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Eagle Eye Networks ](https://www.g2.com/products/eagle-eye-networks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Envoy ](https://www.g2.com/products/envoy-2025-10-15/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Eptura Visitor ](https://www.g2.com/products/eptura-visitor/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lane ](https://www.g2.com/products/lane/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OneLogin ](https://www.g2.com/products/onelogin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rhombus ](https://www.g2.com/products/rhombus-systems/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salient Systems ](https://www.g2.com/products/salient-systems-salient-systems/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAML Single Sign-On ](https://www.g2.com/products/saml-single-sign-on/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splash ](https://www.g2.com/products/splash/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tyco Cloud ](https://www.g2.com/products/tyco-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VTS Rise ](https://www.g2.com/products/vts-rise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webex ](https://www.g2.com/products/webexsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") XProtect ](https://www.g2.com/products/xprotect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") YouCanBookMe ](https://www.g2.com/products/youcanbookme/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More JH jimmie h. House Mother Small-Business (50 or fewer emp.) 9/21/2025 "Genea mobile access control app experience as admin" 3.5/5 What do you like best about Genea Security? I like the ability to control the mobile access from start to finish sitting at my computer Review collected by and hosted on G2.com. What do you dislike about Genea Security? The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could understand it better in order to do it myself. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? We use Genea software to control access to our house. The mobile access software they supply is a good program and in many ways user friendly. I am able to use it fast and efficiently except when we have to set up holidays off time and close down the house, that is not easy to do, I always have to contact customer support/ai to make sure it's set up correctly. Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-11710437/official_response/edit) Hi Jimmie, Thank you for your feedback! It’s great to hear you’re enjoying the convenience of managing access control with Genea Security. Our team is always here to help and can share a few quick tips to make the holiday setup even smoother next time. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jovita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jovita S.") JS Jovita S. Enterprise (\> 1000 emp.) 3/25/2026 "Promising New-Tech Access Control, but I Still Need to Explore More" 3.5/5 What do you like best about Genea Security? This access control software is interesting and uses new technology. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Still want to find out more about it to say Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Access control , we integrate access control hardware and software Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Raahul K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raahul K.") RK Raahul K. Chief Strategy Officer Enterprise (\> 1000 emp.) 3/25/2026 "User-Friendly Interface with Promising Integration" 3.5/5 What do you like best about Genea Security? I like the interface of Genea Security. I also value the logging and VMS integration. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Na Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Genea Security could solve access control management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shawn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn A.") SA Shawn A. Director of Safety And Security Enterprise (\> 1000 emp.) 4/18/2025 "Genea Review" 4/5 What do you like best about Genea Security? The minimum turnaround of teaching new users and ease of of overall use of the program. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Dealing with the Genea engineering team for bulk changes or uploads. Sending them the required information is not enough as they often require us to addtional work which i believe is their responsibility not the customers. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Genea is used as our buildings primary access control system. It's ability to meet tenant security requirements and to all them to use limited features have help us greatly Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-11061682/official_response/edit) Hello Shawn, Thank you for your feedback! It helps us improve and continue building a better experience. We’re actively working to streamline how we collect your data and make bulk edits easier. We’re glad to hear Genea Security Access Control has been easy to use and helpful in managing and securing your building. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Mid-Market (51-1000 emp.) 4/27/2025 "Genea is a great upgrade" 4/5 What do you like best about Genea Security? I like the user interface upgrade. The menu is simple and the concise. I also like the multi-door select function. Coming from our previous system C-Cure9000, Genea has been an easy transition. Our Security Team uses Genea on a daily basis. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Genea's Intergration into our local systems seemed to line up well, but we lost Elevator control moving over to Genea. Losing that function made the Implementation of Genea a bit rough with the team. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Genea allows my company to schedule and maintain a door list that may change at a moment's notice. We are able to keep a better log of activity though out the building. Review collected by and hosted on G2.com. Show More Response from Kendall Bobbitt of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-11089319/official_response/edit) Thank you for taking the time to leave a review! We're glad switching to Genea was a smooth transition and that our features are a helpful upgrade for you. But we're sorry to hear you lost elevator control. If you haven't discussed this with your Genea rep already, please feel free to reach out to them as we integrate with numerous elevator brands. We would love the opportunity to earn that 5th star. [See how Genea Security improved](https://www.getgenea.com/integrations/?_categories_integrations=elevator-controls) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shawn P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn P.") SP Shawn P. Office Manager Small-Business (50 or fewer emp.) 4/22/2025 "So Simple an Office Manager can use" 4/5 What do you like best about Genea Security? The ability to open the door from the phone app. The ease of use when someone is at the door. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Not sure I have any dislikes at this time Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Badge access for the company front door, the dashboard is beneficial to track employees Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-11072992/official_response/edit) Hello Shawn, Thanks so much for the review! We're glad to hear you're finding the mobile app helpful for remotely unlocking doors and the dashboard easy to use. If there's anything we can do to make your experience even better, we’d love to hear your feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") AO Verified User in Online Media Mid-Market (51-1000 emp.) 5/29/2024 "Good Entrance Control System" 3.5/5 What do you like best about Genea Security? It's easy to add or remove access to doors and time control when access can be obtained. It was easily integrated to work together with our SSO and new employees can quickly get the basic access needed without the IT team to jump into action. Their Customer Support in our area is provided by a vendor who has done an amazing job so far. In the few weekly times that we need to check if someone is in or not, how many people have arrived or to send monthly reports of arrivals it provides the information quite well with some limitations. Review collected by and hosted on G2.com. What do you dislike about Genea Security? Some features are extra and not included in the already expensive payment plan. Some export features are limited very specifically. The search feature is very picky on what's a correct look up. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Physical Entrance to the Office as well as reporting of arrivals in an ongoing basis. Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-9715720/official_response/edit) Hello, We are glad to hear that you’re enjoying our features, integrations and reports. Your feedback is invaluable to us and helps us continue to improve. Thank you for sharing your experience! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller HK Hannah K. Mid-Market (51-1000 emp.) 10/24/2023 "Great techs & response times" 4/5 What do you like best about Genea Security? It was great that everyone was responsive & as on time as possible to get things done. Review collected by and hosted on G2.com. What do you dislike about Genea Security? The first board we got was faulty so it delayed our ability to have people return to work in office on time Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? keeping our space secure in a shared office building Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8760026/official_response/edit) Hello Hannah, Thank you for your feedback! We sincerely apologize for the inconvenience caused by the faulty board and the delays this caused for your team. We appreciate your understanding and your continued support. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Beau D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beau D.") BD Beau D. Director of Operations Mid-Market (51-1000 emp.) 10/17/2023 "Great Product, Responsive Company" 4/5 What do you like best about Genea Security? The chat support is easy to use that helped us get through the initial hurdles from installation. The mobile app is simple too! Review collected by and hosted on G2.com. What do you dislike about Genea Security? Having to pay extra for Apple Watch key use Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Removed shared access code to our doors Review collected by and hosted on G2.com. Show More Response from Melissa Hudlow of Genea Security [Editedit](https://www.g2.com/survey_responses/genea-security-review-8736222/official_response/edit) Hello Beau, we really appreciate your feedback on our team and the ease of using Genea Access Control. We are happy to help! 8/5/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PR Polly R. Facilities and Operations Manager Mid-Market (51-1000 emp.) 2/14/2023 "Easy to Use Dashboard, Responsive" 3.5/5 What do you like best about Genea Security? The dashboard is very straightforward. Adding employees, editing their information, seeing when and where they scanned in, and so much more is all very easy. The help features are also great. Someone is always quick to respond and help me through my situation. Review collected by and hosted on G2.com. What do you dislike about Genea Security? There was a lot of disconnect between our property management team who installed Genea at our facility, and how it was rolled out to tenants. We were onboarded by Genea thinking our employees would be able to use a Bluetooth key on their phone, however that did not end up being the case. We had to transfer over all the information from the physical key cards we currently used to the Genea system. There were several weeks of confusion of how our employees could get in the building, with several being locked out after-hours or on weekends. Review collected by and hosted on G2.com. What problems is Genea Security solving and how is that benefiting you? Allowing our employees to access our building after-hours without the need for any additional keys. We are also able to give our employees access ourselves, without having to go through property management like in the past. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Genea Security? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Genea Security ](https://www.g2.com/products/genea-security/discussions/new) GU Guest User • Last activity almost 3 years ago What is Genea Access Control used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-genea-access-control-used-for) GU Guest User What improvements would you suggest for Genea Access Control to better meet your security needs? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-improvements-would-you-suggest-for-genea-access-control-to-better-meet-your-security-needs) [ View all Discussions ](https://www.g2.com/products/genea-security/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 21 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/genea-security/pricing) Genea Security Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_388819a10185235594713b7c19ade75c/verkada.png "Product Avatar Image") Verkada 4.7/5(141) [ Compare Now ](https://www.g2.com/compare/genea-security-vs-verkada) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e1bbb6764f36416d1772b2a26dae9003/brivo.png "Product Avatar Image") Brivo 4.6/5(35) [ Compare Now ](https://www.g2.com/compare/brivo-vs-genea-security) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e0521ef44367457d4d9df39b232c6dce/rhombus-systems.png "Product Avatar Image") Rhombus 4.6/5(610) [ Compare Now ](https://www.g2.com/compare/genea-security-vs-rhombus-systems) ##### ##### Genea Security Features Data Remote Access Network Access Network Security Scaling Logistics Processes Blockage Platform Basics Visitor Check-In Mail Management [ View More Features ](https://www.g2.com/products/genea-security/features) ## Top-Rated Alternatives [ ![Rhombus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhombus") Rhombus 4.6/5(610) ](https://www.g2.com/products/rhombus-systems/reviews) [ ![The Receptionist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "The Receptionist") The Receptionist 4.8/5(432) ](https://www.g2.com/products/the-receptionist/reviews) [ ![Sign In Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sign In Solutions") Sign In Solutions 4.7/5(401) ](https://www.g2.com/products/sign-in-solutions/reviews) [ View All Alternatives ](https://www.g2.com/products/genea-security/competitors/alternatives) ##### Categories on G2 [Visitor Management](https://www.g2.com/categories/visitor-management)[Physical Security](https://www.g2.com/categories/physical-security)[Network Access Control (NAC)](https://www.g2.com/categories/network-access-control-nac) ##### Explore More [What are the highest rated managed IoT services platforms for organizations transitioning from legacy systems?](https://www.g2.com/discussions/what-are-the-highest-rated-managed-iot-services-platforms-for-organizations-transitioning-from-legacy-systems)[What release notes management software works best for 50-500 employee organizations in SaaS?](https://www.g2.com/discussions/what-release-notes-management-software-works-best-for-50-500-employee-organizations-in-saas%20)[Which sales gamification tools are the most customizable for a complex enterprise sales org with multiple product lines and different comp structures across teams?](https://www.g2.com/discussions/which-sales-gamification-tools-are-the-most-customizable-for-a-complex-enterprise-sales-org-with-multiple-product-lines-and-different-comp-structures-across-teams) [What are the most popular RPA solutions for retail businesses?](https://www.g2.com/discussions/what-are-the-most-popular-rpa-solutions-for-retail-businesses)[What is the most affordable service desk software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-service-desk-software-for-smbs)[Pros and Cons Details](https://www.g2.com/products/genea-security/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)