AK

Alexander K.

Blogger

Small-Business (50 or fewer emp.)

5/27/2020

"GemSeek CX is a cool tool to engage customer-facing teams"

5/5

What do you like best about Gemseek?

As a manager, I can easily see how all my employees are performing daily. They also have access to customer comments which boosts their ownership and accountability. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

As our employees constantly shift from one location to another I would like to be able to track their movement and count their performance dynamically. Review collected by and hosted on G2.com.

Recommendations to others considering Gemseek:

Negotiate to get as many training sessions as possible and Organise training for every single front-line employee Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

Evaluation of the performance of all our locations as well the individual employees. We provide coupons and discounts to unhappy customers and many decided to continue buying from us. Review collected by and hosted on G2.com.

CG

Camilla G.

NPS advisor - Salg og Marketing

Small-Business (50 or fewer emp.)

8/12/2020

"Gemseeks RecomendIT platform is a very helpful tool when needing communicating with costumers"

3/5

What do you like best about Gemseek?

The upside is the reports - one for every whish. One for management presentation, one for all data etc. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

The page response time is poor. Not user friendly Review collected by and hosted on G2.com.

DV

Denny V.

Mid-Market (51-1000 emp.)

5/7/2020

"First-class customer experience management platform!"

5/5

What do you like best about Gemseek?

The action manager is super user-friendly and allows us to close the loop in less than 48 hours. We can evaluate the cultural, operational and financial impact of each action. I love the fact that we can also initiate long-term strategic projects through the platform. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

Our Asian colleagues think that the interface is not intuitive. At the same time, we want to have a standardised view for all markets and the platform doesn’t allow us to have both. Review collected by and hosted on G2.com.

Recommendations to others considering Gemseek:

Definitely consider it! . Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

We were just measuring our score and even not reading the feedback that our customers provided. Now we always e-mail or call back our customers. This has totally changed our perception and help us establish a customer-centric culture. Review collected by and hosted on G2.com.

CM

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

5/18/2020

"A capable tool with very strong support at a sensible price"

5/5

What do you like best about Gemseek?

The GemSeek team is very supportive and will make you feel at ease with the implementation and activation processes which you might expect to be a complex and slow process but is not. The ability of the platform to make sense of all comments by combining AI algorithm and human power is good, and a real step up for organisations that have done this manually in the past or used basic technology. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

The features which enable you to re-energise your CX program could be more easy-to-use and tailored to each stakeholders’ needs. The anomaly detection is helpful now only for the CX managers. Review collected by and hosted on G2.com.

Recommendations to others considering Gemseek:

Consider GemSeek CX platform for your VOC program automation, especially if you have experienced issues with other vendors or are getting started on your CX / VoC programme Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

We were looking for a trusted partner to work with our customers to empower them to close the loop and achieve tangible customer-centric transformation. We want a good technology, great support and a sensible price, and Gemseek delivers all of this. Review collected by and hosted on G2.com.

MS

Martina S.

Small-Business (50 or fewer emp.)

4/30/2020

"Super quick implementation and very intuitive solution"

5/5

What do you like best about Gemseek?

Gemseek platform implementation happened only in a few weeks. With the pre-built questionnaires we were able to have a quick start of our program and to identify areas for improvement. The text analytics is amazing - super accurate and detailed. Gemseek support team is always availble to answer our questions. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

I would like to be able to split my screen and see the same dashboard filtered by customer segment. This will make it easier to compare the results between segments. Review collected by and hosted on G2.com.

Recommendations to others considering Gemseek:

N/A Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

We lacked visibility on how we perform on different touchpoints across the customer journey. Now we track real-time our performance after each interaction. I love that we know now where we should focus our efforts. Review collected by and hosted on G2.com.

UC

Verified User in Construction

Small-Business (50 or fewer emp.)

5/20/2020

"Nice platform – quick and reliable"

4.5/5

What do you like best about Gemseek?

The GemSeek ability to find a solution. The pre-built dashboards which fit our needs. The option to download the dashboard into editable ppt is super helpful for our internal reporting. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

User experience can be further improved. Recently, the new releases are focused on new functionalities and somewhat ignore UX.

Recommendations to others considering the product: Great value for money platform with all the key features in place Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/28/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy way to gauge your customer experience"

4.5/5

What do you like best about Gemseek?

How easy is to send surveys immediately after each client interactions. I can reach very quickly now if something goes wrong. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

Everything seems to be working fine right now. Review collected by and hosted on G2.com.

Recommendations to others considering Gemseek:

Make sure that you properly scope it as otherwise the internal adoption might take more than expected Review collected by and hosted on G2.com.

What problems is Gemseek solving and how is that benefiting you?

We had separate transactional and relationship NPS surveys which were all run manual. Now we have them all in one. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

8/26/2020

"Useful tool with lots of functionality"

4/5

What do you like best about Gemseek?

Dashboard, text analytics, proactive and responding to queries Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

Scripting isn't intuitive, some elements that I think should be standard and extra Review collected by and hosted on G2.com.

UI

Verified User in Internet

Small-Business (50 or fewer emp.)

5/11/2020

"The experience management tool that provides the best value"

4.5/5

What do you like best about Gemseek?

The text analytics is super accurate. Gemseek team of CX heroes sit together with us and enrich the AI-generated topics to make sure that we have the most detailed framework that mirrors our CDJ and answers our business needs. We know the why behind the why and can act on customer feedback. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

Gemseek can add more features like anomaly detection and predicting customer next best action. Review collected by and hosted on G2.com.

AB

Verified User in Building Materials

Mid-Market (51-1000 emp.)

5/15/2020

"My activity is limited to the upload of data and support the sale team: no complain."

4.5/5

What do you like best about Gemseek?

My activity is limited to the upload of data and support the sale team: no complain, very quick to solve the issues. Review collected by and hosted on G2.com.

What do you dislike about Gemseek?

I can't manage by myself without your support the change of customers' mail. Review collected by and hosted on G2.com.