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GEM (Global Experience Monitoring)

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GEM (Global Experience Monitoring) is a payments performance and experience-monitoring platform from TSG. It helps organizations benchmark payment gateway experiences from merchant, developer, and technical perspectives. GEM provides an external view of gateway performance and user experience, helping payments organizations monitor performance, compare their platforms with the market, and identify areas that warrant attention. Its benchmarking covers the experiences surrounding gateway operation, including areas such as payment performance, developer tools, application programming interfaces, and integrations.

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