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Gem CX

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Gem CX designs, deploys and operates AI agents for e-commerce customer service. Each system is built for one brand, inside its helpdesk (Zendesk, Freshdesk, Gorgias, Intercom, LiveChat) and connected to its store, catalogue and orders, then run by Gem CX after launch. The agent answers customers 24/7 in chat and email, tracks orders and deliveries, handles returns, advises on products and hands anything that needs a person to the team with the full context. Measured in production, Sep to Oct 2026: 66% of conversations resolved without the team and 85% average CSAT. Clients include Sofa Club, BlackSheep and Polette. Partner of Zendesk, Gorgias and Text (LiveChat). Based in Rennes, France.

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