--- title: Gearbox Reviews meta_title: 'Gearbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Gearbox works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 13 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gearbox Reviews **Vendor:** Gearbox Fleet Software **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 13 ## About Gearbox Gearbox is a cloud-based fleet maintenance and compliance tool that helps businesses manage work orders, maintenance schedules, inventory, and more. The software centralizes fleet maintenance and compliance by providing features to schedule services, repairs, and inspections. It manages parts inventory, tracks employee training, and automates NHVAS/NHTSA compliance reviews. GEARBOX also integrates with telematics for odometer tracking and accounting software for purchase orders. ## Gearbox Pros & Cons **What users like:** - Users praise the **ease of use** of Gearbox, highlighting its intuitive interface and streamlined setup for efficiency. (9 reviews) - Users value the **easy setup** of Gearbox, enabling quick onboarding and efficient use with minimal training required. (6 reviews) - Users value the **simplicity** of Gearbox, enjoying seamless organization and management of field service tasks. (6 reviews) - Users commend Gearbox for its **installation ease** , noting a straightforward setup and user-friendly interface that enhances efficiency. (5 reviews) - Users value the **excellent customer support** from Gearbox, enhancing the overall experience and smooth implementation process. (4 reviews) - Easy Implementation (4 reviews) - Reliability (4 reviews) - Tracking Efficiency (4 reviews) - Users find Gearbox's **easy integration** invaluable for streamlining operations and enhancing collaboration across all roles. (3 reviews) - Efficiency Improvement (3 reviews) **What users dislike:** - Users desire **more advanced customization options** for reports and dashboards to enhance their tailored insights. (3 reviews) - Users experience **slow performance** with Gearbox, particularly when managing larger workloads, impacting overall productivity. (3 reviews) - Users express a need for better **customization options** , indicating challenges in tailoring reports and dashboards effectively. (2 reviews) - Users find the interface **needs improvement** , as clarity and responsiveness can hinder the overall experience. (2 reviews) - Users find the **learning curve challenging** , as features lack clarity and the interface feels unintuitive at times. (2 reviews) - System Lag (2 reviews) - Bugs (1 reviews) - Feature Issues (1 reviews) - Feature Limitations (1 reviews) - Integration Issues (1 reviews) ## Gearbox Reviews ### 1. Simple to Use and Time-Saving for Organizing Field Service Work **Rating:** 3.5/5.0 stars **Reviewed by:** ASHISH P. | Operations executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Gearbox?** Gearbox is simple to use and helps keep field service work organized. It makes it easier to manage jobs, track tasks, and handle customer details in one place. Overall it saves time and makes daily work smoother **What do you dislike about Gearbox?** Some features are not very clear at first and take time to understand. The interface can be improved to feel more user-friendly and sometimes the system feels a bit slow **What problems is Gearbox solving and how is that benefiting you?** Gearbox helps in managing field service tasks more easily by organizing jobs and customer data. It reduces manual work and improves coordination, which saves time and makes daily operations smoother ### 2. Gearbox is a user friendly platform that makes reporting for NHVAS requirements simple **Rating:** 5.0/5.0 stars **Reviewed by:** MARY R. | haulage compliance officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Gearbox?** Gearbox has a great technical support team and they're always happy to adjust their database to suit the operator. Helps gather data for NHVAS requirements. **What do you dislike about Gearbox?** Can exclude data from reports where simple data entry errors are made. **What problems is Gearbox solving and how is that benefiting you?** Updating reports to better align with NHVAS standards. Makes audits and reviews simple as data is all automatically generated. - [View Gearbox pricing details and edition comparison](https://www.g2.com/products/gearbox/reviews?filters%5Bsentiment_snippet%5D=1944253&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A04%3A09+-0500&secure%5Bsession_id%5D=a8b9754d-646d-44d1-aff5-3d41c99a2189&secure%5Btoken%5D=74ba8a1d6c8e1d46eb208374084bc956b623503390dfc3a593c54e50d1ad2460&format=llm_user) ## Gearbox Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking - Tire Management - Inspection Management - Dispatch Management - Work Order Management - Employee Management - Order Management - Inventory Management - Driver Management - Document Management - Compliance Management - Transportation Management - Maintenance Management - Mileage Tracking - Records Management - Violation Tracking **Reporting** - Expense reporting - Fuel reports - Vehicle reporting - Service costs - Customizable Reports - Historical Reporting **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access - Mobile Access **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior - Cost Tracking - Delivery Tracking - Status Tracking - Asset Tracking - Expense Tracking **Deliveries** - ETAs - Proof of delivery - Route Optimization **Task Alerts** - Preventive Maintenance - Mileage reminders - Notifications - Mobile Alerts - Equipment Maintenance **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Planning** - Calendar - Maintenance priority - Scheduling - Task Scheduling - Maintenance Scheduling **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Analytics** - Vehicle Performance - Driver Performance - Costs **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection **Additional Functionality** - Parts Management - Repair Tracking - AI Copilot - Monitoring - Generative AI - Warranty Tracking - Tire Management - Work Order Management - Vehicle Information - Third-Party Integrations - Real-Time Monitoring - Inspection Management - Fuel Tracking - Service History - Accounting Integration - API - Reporting/Analytics - Inventory Management - Multi-Location - Cost Tracking - Activity Tracking - Document Management - Job Management **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation **Generative AI - Fleet Management** - Text Summarization **Additional Functionality** - Geographic Maps - GPS - Generative AI - Routing - Data Import/Export - Third-Party Integrations - AI Copilot - Access Controls/Permissions - Predictive Analytics - Incident Reporting - Automated Scheduling - Route History - Billing & Invoicing - Alerts/Notifications - Customer Database - API - Reporting & Statistics - Activity Dashboard - Real-Time Monitoring - Motor Pool - VIN Lookup - Mobile Alerts - Search/Filter - Monitoring - Scheduling - Email Alerts - Maintenance Scheduling - Performance Metrics - Real-Time Data - For Pilots - Audit Trail - Trip Logs - Real-Time Notifications ## Top Gearbox Alternatives - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,933 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (3,228 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (952 reviews)