Nirav B.
NB
Nirav B.
Project Manager
Mid-Market (51-1000 emp.)
"Well‑Designed Features, Opportunities in Onboarding"
5/5
What do you like best about GCPay?

1. It enables us to track pay apps, lien waivers, and approvals all on one platform.

2. It doesn't lets the subs submit pay application until all compliance documents have been submitted.

3. Audit trail helps with auditing and tracking changes. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

1. Time consuming to make flexible rules for different subcontractors.

2. Difficult to explain to smaller subs.

3. Approval hierarchies, waiver rules, and compliance logic are locked in early

4. issues with integrating with Sage. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay
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Nirav, thank you for such a thorough review! We are glad GCPay has eliminated the lien waiver chase, made backtracking previous pay apps easy, and reduced your email burden through automated notifications. The compliance gate before submission is one of our favorite features to hear working as intended.

We appreciate the detailed feedback on setup flexibility, smaller sub onboarding, and the Sage integration. These are all areas our product team is actively focused on. Please reach out to support@gcpay.com with specifics on the Sage issues in particular, as our team may be able to help resolve those more directly.

Thank you for sharing such constructive and detailed feedback!

NM
Nick M.
Financial Controller
Mid-Market (51-1000 emp.)
" GC Pay - the future of construction invoice management is here. "
4.5/5
What do you like best about GCPay?

The consistency that GC Pay and the support staff is unshakeable. The improvements, especially with the software communication between other platforms, has improved. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

GC Pay has made strives cleaning up bugs. I would like GC pay to roll out more options to pay vendors directly from GC Pay. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay
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Nick, thank you for sharing this.

It’s great to hear that the consistency of both the platform and the Support team has stood out. We’re also glad the continued improvements, particularly around integrations and communication with other systems, are helping create a smoother experience.

We appreciate the feedback around expanded vendor payment capabilities. Input like this helps shape future enhancements and opportunities to further streamline payment workflows.

Most importantly, it’s great to hear GCPay is delivering meaningful time savings and improved accuracy. Reducing manual data entry for pay applications allows AP teams to focus on higher-value work while helping minimize errors throughout the billing process.

NZ
Nicole Z.
Construction Operations Manager
Mid-Market (51-1000 emp.)
"Outstanding Customer Service That Resolves Issues Fast"
5/5
What do you like best about GCPay?

My favorite thing about using GCPay is the customer service! I've been using this software for over 5 years and have never come across an issue that the support team wasn't able to quickly resolve. They are always prompt to respond and have a positive attitude which is something you don't often see when working with customer service representatives. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

My biggest complaint with GCPay is not being able to use the "back" button to return to where you were on the screen. For example - if I'm looking at Application for Payment #12 for one of my Subcontractors and I want to go back and view Application for Payment #11, hitting the "back" button takes you back to the main project page and not back to the Subcontractor you were reviewing. You then have to search that Subcontractor again and go look at the next Application for Payment that you want to review. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay
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Nicole, thank you so much for your continued trust in GCPay over the past five years, that truly means a lot to us! We’re especially grateful for your kind words about our Support team. Providing prompt, positive, and reliable service is something we take great pride in, and it’s wonderful to hear that’s been your experience.

We also appreciate your detailed feedback about the “back” button navigation. That’s a very helpful example, and we understand how that extra searching can interrupt your workflow. We’ll be sure to share this with our product team as we continue refining the user experience.

It’s great to know that having pay apps, lien waivers, and compliance all in one place, along with the compliance-blocking feature, is helping reduce risk and free up your team’s time. That’s exactly the kind of impact we strive to make. Thanks again for sharing your experience!

AP
Audrie P.
Administrative Specialist
Small-Business (50 or fewer emp.)
"Streamlined Invoicing, Effortless Setup"
5/5
What do you like best about GCPay?

I work for a subcontractor, and we use GCPay to invoice our customers. GCPay really streamlines the whole process, and we no longer have to use Excel, Word, and Adobe for just one pay application. Everything is in one spot for monthly billing, and it makes it so much easier. I appreciate not having to manually create the pay applications, print everything, go get a signature, just to re-upload all the documents and send them out. There are no surprises as the customer approves your billing line items before you actually bill, and they submit their approval after you invoice, so you aren't still guessing if there were issues with your draw months down the line. The initial setup was extremely easy. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

The notary system isn't the greatest. I'd rather be able to upload my notary stamp and e-sign/stamp right in GCPay rather than print and physically sign or have to connect to an outside notary. I think the supplier waiver system could be a little better as well. The system automatically requests the waivers sometimes prematurely. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay
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Audrie, thank you for sharing this.

It’s great to hear that GCPay has helped replace a very manual process with something much more centralized and efficient. Moving away from juggling Excel, Word, and PDF workflows into one system for pay applications really does simplify monthly billing. It’s also helpful that approvals happen upfront on line items, since that removes a lot of uncertainty and follow-up later in the cycle. Glad to hear the setup process was smooth as well.

On the notarization feedback, that’s a thoughtful point. The current approach is designed to support compliance requirements through either integrated remote notarization or approved external notary workflows, but I can understand the preference for a fully in-platform e-sign and stamp experience. The note about supplier waivers being triggered too early is also helpful, especially if it creates unnecessary steps before billing is ready.

Appreciate you taking the time to share your experience and detailed feedback.

Justin K.
JK
Justin K.
Small-Business (50 or fewer emp.)
"Streamlined Payment Tracking with GCPay"
4.5/5
What do you like best about GCPay?

I like that the contractors' waivers are here because it helps comply with their requirements, especially since we bill a lot of different contractors and can forget all the specific requirements they have. It's useful that the Statement of Values and all requirements are readily available in GCPay. The homepage is very helpful with all the projects and outstanding items clearly displayed, which shows me the tasks I need to complete to unlock our payments. GCPay is awesome compared to other platforms. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

Only with some contractors, you cannot submit the billing without a notary. Sometimes our notary is out of the office so I have to remember to log in and submit the billing after the waiver has been uploaded. Maybe let me finish the billing and when the waiver is uploaded it unlocks the billing. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay
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Justin, thank you for sharing this.

It’s great to hear that GCPay is helping you keep track of different contractor requirements and waivers in one place. When you’re working across multiple contractors, having SOVs, compliance items, and billing requirements centralized really does make it easier to stay organized and avoid missing key steps. It’s also good to hear the homepage view is helping you quickly see what still needs attention so payments can move forward.

On the notarization workflow, GCPay does address this through integrated Remote Online Notarization and automated lien waiver management. In many cases, you’re able to complete billing without waiting for an in-office notary by using the embedded Notarize.com option, which connects you directly with a certified online notary. Depending on the workflow set by the contractor, GCPay can also allow billing to be completed and then “held” until required waivers are uploaded, or it can unlock submission once the notarized document is received. This flexibility is designed to reduce delays tied to notary availability while still meeting compliance requirements.

Glad to hear GCPay is helping simplify a complex billing environment and improve visibility across projects.

norma c.
NC
norma c.
Accounts Receivable
Mid-Market (51-1000 emp.)
"Efficient for Construction Billing, Needs More Autonomy"
5/5
What do you like best about GCPay?

I love that GCPay is super user-friendly and straight to the point. It helps keep track of where an invoice is in the process by using the audit trail. I also appreciate how easy it is to handle and view all the job numbers and details for billing. We get notifications for new jobs, allowing us to seamlessly enter necessary details in a user-friendly way. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

I wish we could reject an invoice and not have to call the GC to do it, sometimes it's easier if we know there is an error and want to fix it without having to bother anyone. It would be helpful to have a sub reject button where we could put a reason as to why, so the GC can see what we did. Though, that is also in the audit trail every time someone approves, signs, or rejects billings. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay
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Norma, thank you for the wonderful feedback! We are glad the audit trail, job number visibility, and billing notifications have made tracking invoices so seamless and straightforward.

Your suggestion about a sub-side reject button with a reason field is a great one. Being able to flag and correct an error independently without needing to contact the GC would be a practical improvement, and we will make sure this gets in front of our product team.

Thank you for being a GCPay user and for sharing such thoughtful feedback!

KD
Katie D.
"Effortless Payment Processing with Stellar Support"
5/5
What do you like best about GCPay?

I really like that GCPay streamlines a traditionally complex process, making it so much easier for subcontractors to electronically create and submit their pay applications and necessary lien waivers. It significantly reduces manual efforts and improves accuracy. I appreciate its structured workflows, clear audit trails, and the ease of collaboration between general contractors and subcontractors, which help keep payments organized and on schedule. The customer support is also impressive, with fast response times and a friendly approach to helping with any questions or concerns, whether from our company personnel or our subcontractors. Setup was very easy according to our management team. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

I cannot personally think of anything that I have issues with or would want to change. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay
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Katie, thank you for such a thoughtful and detailed review! We are thrilled that structured workflows, audit trails, and the collaborative experience between GCs and subcontractors have made such a positive impact. We will also be sure to pass along your kind words to our support team!

Having nothing to change or improve upon is the highest compliment we could receive, and we will keep working hard to maintain that standard.

Thank you for being a GCPay user and for sharing such a well-rounded review!

Jamie A.
JA
Jamie A.
Office Manager
Construction
Mid-Market (51-1000 emp.)
"Effortless Billing with Time-Saving Features"
4.5/5
What do you like best about GCPay?

I use GCPay for monthly progress billings, and I love that it allows me to handle billing and waivers all in one app, eliminating the need to email contractors separately. It's easy to use and navigate, which makes seeing all my contracts on one page straightforward. I really appreciate that payments can be sent to us through GCPay, which speeds up the payment process and reduces the waiting time once payments are released. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

The only think i can think of is the lien waivers. Once an amount is put in for a supplier, that is the amount that shows on the unconditional waiver for the supplier. there is no way to update the amount later in GCPay even if the amount entered was only a partial amount due to when billings are required to be entered. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay
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Thank you for such thoughtful feedback! We are glad GCPay has consolidated your billing and waiver process into one place, eliminated separate contractor emails, and sped up your payment cycle.

Unconditional waivers are binding upon submission, so the amount cannot be automatically updated after entry. However, there is a path forward. The GC can reject the incorrect waiver, which allows a corrected version to be uploaded in its place. For tier vendor amounts, a new waiver can also be generated and resent. If the discrepancy is due to payment happening outside of GCPay, the payment exchange waiver can be manually unlocked to update the amount. Reach out to support@gcpay.com and our team can walk you through the best option for your situation.

Thank you for being a GCPay user and for sharing your experience!

Cole V.
CV
Cole V.
Project Accountant
Small-Business (50 or fewer emp.)
"Effortless Billing and Management with GCPay"
5/5
What do you like best about GCPay?

I like that GCPay offers a quick and easy way to fill in billing dollar amounts. It's also simple to upload releases when requested by General Contractors. The feature that allows entering billing submissions with ease is really helpful. I appreciate having access to all projects in one place linked to GCPay. The initial setup was very simple; I just needed an invite to join the project. I like GCPay's ease of management, and it's great that certain General Contractors opt to use it. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

Sometimes the releases are a little confusing because once you submit there is no way to delete what you submitted in the case that you submitted the wrong document on accident. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay
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Cole, thank you for such a positive review! We are glad that billing submissions, release uploads, and project management have all been smooth and easy to access in one place. A simple onboarding experience is something we take pride in as well.

We understand the frustration of not being able to remove an accidentally submitted document. Those controls are in place to protect billing integrity, but our support team at support@gcpay.com is always ready to help correct any submission errors quickly.

Thank you for being a GCPay user and for sharing your experience!

KJ
Kristin J.
Mid-Market (51-1000 emp.)
"Administrative Assistant - managing subcontractor compliance and closeout documentation"
4/5
What do you like best about GCPay?

I find GCPay really well organized and appreciate how super quick it is to look up specific projects and subcontractors. It keeps all of my documents very well organized and sends out timely notices for expiring compliance. GCPay also effectively communicates across both the accounting, compliance admin, and project teams. The best part about GCPay is being able to link payments to compliance and having subcontractors upload their own documents, which keeps us much more on top of our compliance. Review collected by and hosted on G2.com.

What do you dislike about GCPay?

There are a handful of vendors and subcontractors (such as testing, engineering, and site services) that have one-time or ongoing (monthly) rental invoices that we don't have in GCPay because they don't match with a specific project or with standard retention/payment rules. It makes it challenging to manage their compliance documents. It would be nice to be able to track compliance for these exceptions. However, we've figured out a workaround with our accounting team, so there's nothing I need really at this moment in time. Review collected by and hosted on G2.com.

Response from GCPay Team of GCPay
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Kristin, thank you for sharing this.

It’s great to hear how well organized GCPay feels for your team and that it’s helping you quickly look up projects and subcontractors. The combination of timely compliance notifications and centralized document storage really does help keep things on track, especially when you’re managing compliance and closeout documentation across multiple teams. It’s also good to hear the communication between accounting, compliance, and project teams is working smoothly, and that linking payments to compliance has strengthened overall oversight.

On the feedback you shared, that’s very thoughtful. It’s not uncommon for vendors with one-time or non-project-specific invoices to fall outside standard workflows, and that can make compliance tracking a bit more complex. It’s great that you’ve already found a workaround with your accounting team, but your suggestion about having a way to track compliance for those exceptions is a helpful one and worth noting.

Appreciate you taking the time to share such a detailed overview of your experience.