Their DDoS Protection service can only be considered average, but one advantage is that its protection and filtering effectiveness is indeed slightly better than GSL and some other DDoS Protection service providers. Review collected by and hosted on G2.com.
We purchased their DDoS Protection service around October 2025. The most critical issue is that their customer support and ticketing system are almost completely dysfunctional. Resolving a technical issue typically takes more than 24 to 48 hours, and some specific issues have been delayed for 10 to 15 days without any formal technical response at all.
We also tried purchasing their additional €33 support package, but the conclusion was that there was no improvement whatsoever— it still takes more than 24 hours to receive a response from an actual engineer. The SLA response times stated in their support packages are essentially SLA manipulation, because their L1 support staff have no real ability or technical capability to handle issues. They can only forward cases to L2 or higher-level engineers, who are the only ones capable of resolving problems. However, their SLA calculations are based solely on canned responses from L1 frontline support, which they count as having met the SLA response requirement.
As a result, unless you directly purchase their top-tier Enterprise plan, we subjectively believe that none of the other plans can effectively respond to or resolve issues. In summary, their service quality is mediocre, but there is virtually no real support. We strongly do not recommend their products to users or organizations that lack the ability to resolve issues independently, or to anyone who requires timely responses or has very high availability requirements. Review collected by and hosted on G2.com.
