Verified User in Accounting
AA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Long, complex setup with limited customer adoption— fell short of our expectations"
1.5/5
What do you like best about Gaviti?

The support team is responsive and willing to assist. Automated email workflows are effective once the platform is fully set up. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

The implementation was lengthy and complicated. The user interface is not very intuitive, which complicates daily use for our A/R clerks. Adoption of the AP Admin portal is extremely low, and our customers faced challenges getting registered successfully on AP Admin Portal. Payment tracking lacks transparency, causing reconciliation challenges. We did not find the reporting usefull. We’ve also experienced inaccurate notifications that affect confidence in the data. Review collected by and hosted on G2.com.

PW
Pam W.
Salesperson
Enterprise (> 1000 emp.)
"Quick,Concise, Accurate"
4.5/5
What do you like best about Gaviti?

Allows me to know where I stand with my accounts on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

Sometimes, the columns of informtation are not needed to determine status. Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

Hi Pam!

We're thrilled to hear that Gaviti helps you stay on top of your accounts. - That is what we are here for.

We also appreciate your constructive feedback about the information columns. We understand that one size doesn't fit all, so it is possible for you to change which columns are visible in the Customer view. Simply click on the "columns icon" at the top of the page and select which columns you want to see. If you are unsure how to do this, please contact your company's dedicated Customer Success Manager.

Lastly, it's great to see how Gaviti is enabling you to make informed decisions about your business relationships. This is another reason why we are here!

Thank you for taking the time to leave a review.

BHUKYA S.
BS
BHUKYA S.
Student
Small-Business (50 or fewer emp.)
"Drastically Cuts A/R Work with User-Friendly Automated Invoice Collections"
4.5/5
What do you like best about Gaviti?

its ability to drastically reduce manual accounts receivable (A/R) work by automating, tracking, and managing invoice collections in a single, user-friendly Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

slow system performance (lagging and timeouts) Review collected by and hosted on G2.com.

KC
Kendrick C.
"User-Friendly and Efficient with Room for Improvement"
5/5
What do you like best about Gaviti?

I like that Gaviti is easy to use. I also find it valuable that you can export a big amount of deposits in one Excel file. Setting up Gaviti was really easy once I got my access. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

The reporting and flexibility could be better. Review collected by and hosted on G2.com.

NT
Norman Paul T.
collection specialist
Mid-Market (51-1000 emp.)
"Maintain my productivity"
5/5
What do you like best about Gaviti?

helps me maintain my productivity by sending automated emails Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

based on experience it needs more fine tuning to connect to tools like salesforce Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

Thank you for sharing your feedback! We’re happy to hear that Gaviti is helping you stay productive through automated outreach and easy invoice organization.

About connecting to Salesforce: Gaviti has a full native integration with Salesforce, designed to sync data seamlessly. If you’re experiencing issues or feel the connection needs fine-tuning, please reach out to your dedicated Customer Success Manager—they’ll be able to review your setup and ensure everything is optimized to your needs.

We appreciate your insights and are always here to help you get the most out of Gaviti!

SC
S C.
Employee
Mid-Market (51-1000 emp.)
"Accelerating payment with GAVITI"
5/5
What do you like best about Gaviti?

This platform can be connect with existing ERP , accounting software, pulling invoice data ,and reducing risk of errors. Matching of payment to invoices is fully automated. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

No any Major dislikes, but sometime Hard to find specific invoices, customer and balance amount. Review collected by and hosted on G2.com.

LL
Lorvy L.
Account Services Admin
Mid-Market (51-1000 emp.)
"Gaviti has done wonders for our team!"
4.5/5
What do you like best about Gaviti?

The features are just great. The way it lets us do our tasks more efficiently is amazing to have. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

Sometimes the notifications come though repetitively. Review collected by and hosted on G2.com.

LL
Lorvy L.
Accounts Admin
Mid-Market (51-1000 emp.)
"What a great tool to work with!"
4.5/5
What do you like best about Gaviti?

The features give me a lot to work on. The collections team has used Gaviti for a while now and it helped us automate a lot of processes which helped us save lots of time. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

Repetitive notifications can somewhat be filling my inbox. Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

Thank you for the wonderful feedback! We’re thrilled to hear that Gaviti has helped your team automate processes and save valuable time.

Regarding the repetitive notifications, the types and frequency of alerts you receive are fully customizable in your settings. If you’d like help adjusting these to better fit your workflow, your company’s dedicated Customer Success Manager will be happy to assist and ensure your notification preferences are optimized.

We appreciate your review and are glad Gaviti continues to support your team’s efficiency!

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Facilitate Payment Management with Intuitive Reports"
5/5
What do you like best about Gaviti?

I like the ease I have when it comes to making filters and preparing the reports I need during the day. I also appreciate that the clients have adapted excellently to the Gaviti system. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

Sometimes I need information that is not so easy to find with Gaviti's filters. In general, it is very simple for most of my work, but it could be improved with more variety and clarity. Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

We’re glad to hear that Gaviti’s filters and reports help you work efficiently and that your clients have adapted so well to the system. It’s great to know the platform is supporting your payment analysis and helping you prepare detailed, actionable reports.

We also appreciate your honest feedback about report clarity and finding specific information. If you ever have trouble locating what you need or feel that certain views could be better optimized, we encourage you to reach out to your dedicated Customer Success Manager. They can help fine-tune filters, recommend best-practice report setups, and walk you through different ways to surface the information you’re looking for.

Thank you for taking the time to leave a review.

Norman T.
NT
Norman T.
Customer Account Administrator
Mid-Market (51-1000 emp.)
"Gaviti has been very helpful in maintaining the level of productivity in my work"
5/5
What do you like best about Gaviti?

We can set the type of workflow we have for customers, and it will end out automatic responses/reminders to them to help maintain the level of productivity. It is easy to keep up with all the invoices sent to a customer because we can set automatic responses Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

It might be an issue with our IT, but the communication with Gaviti and Salesforce and other tools can improve Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

We truly appreciate you taking the time to share your experience with Gaviti. It’s our goal to provide a seamless and effective A/R automation solution that empowers finance teams to take control of collections without the need for technical support. One of the benefits of Gaviti is that it is a no-code solution and you don't need IT to set it up or use it.

We understand how critical smooth integrations are, especially with platforms like Salesforce. Please reach out to your company's dedicated customer success manager and let's solve the communication issue with Salesforce together. We're committed to ensuring your A/R processes are not only streamlined but also fully connected to the systems you rely on most.

Thank you for taking the time to leave a review.