I like the UI of Gaviti. It's easy for us to find invoices, view their status, and manage the process without needing to go into the ERP. I also like the way we can build a workflow. Review collected by and hosted on G2.com.

I think that the major issue we are experiencing is with the integration to our ERP systems. It's very hard to build the integration between SBO and Gaviti, as well as Priority. It's too long and complicated. Review collected by and hosted on G2.com.

I really like Gaviti's user-friendly interface. It's pretty simple to use. I mostly use it for handling overdues and reaching out to customers, which it does effectively. Review collected by and hosted on G2.com.

I have trouble figuring out how to turn off automatic emails to customers. The person in my position before me set it up, and I can't find out how to turn it off. Also, I wish there was a way to send multiple invoices in one overdue notice email. Review collected by and hosted on G2.com.

Exposure is key for us. With such large portfolios, it's simply not possible to personally handle every single invoice. When we make sure the data imported into Gaviti is accurate, it significantly expands our ability to connect with clients. I also value the auto-reminder feature—extra reminders are always useful. The On-Demand email options are convenient, too. Overall, Gaviti serves as an excellent, agnostic invoice platform. Review collected by and hosted on G2.com.

The dispute management tool does not automatically resolve disputes when an invoice is paid. Even after the invoice balance has been settled, we are still required to manually mark the dispute as resolved. This would be a convenient option to have available. Review collected by and hosted on G2.com.

Gaviti is an excellent Accounts Payable platform that significantly streamlines my Accounts Receivable processes. Its intuitive design makes it simple for both me and my clients to use. I rely on it daily for managing invoices, requesting payments, and ensuring seamless integration with my regular workflow. Review collected by and hosted on G2.com.

I would strongly encourage Gaviti to focus on improving the performance speed and flexibility of custom reporting. The occasional lag in the system, along with the complexity of pulling specific data for analysis, sometimes hinders my efficiency. Allowing integration with a wider range of existing payment processors would significantly enhance the platform's value and ease of adoption. Review collected by and hosted on G2.com.

Gaviti makes those doing collections stay on track and saves so much time! I love the automation of it sending notifications on a cadence that we prescribe and then providing me with notifications to call on certain days, etc. I can set it and forget it until I get a notification to act, and the automated notifications to clients lets me focus on other things, because I know Gaviti is handling that part for me. I love it!!! Review collected by and hosted on G2.com.

Downsides:

1. It always requires I enter my username twice before taking me to the password (a small but annoying bug...I'm sure this will get fixed soon!)

2. I sometimes have to shut it down and re-log in, because sometimes the filters stay in place when they shouldn't. Also a minor bug with an easy, but annoying work-around. Review collected by and hosted on G2.com.

Gaviti helped me in many ways. I don't have to constantly remind myself about such task because it has a feature where it automatically sends reminder to each of my customers. It also filters work that I need to prioritize first. Notes are easy to check, and it is also user friendly. I have a guide what to work on first especially those with higher balances or flagged as high risk. For some reason I was not able to use the company email on this review which is nmariano@binswangerglass.com. Review collected by and hosted on G2.com.

It takes some time to load sometimes. Not sure if it's my internet connection but it loads up when few notes were entered. So far, I got no other problem with it. Review collected by and hosted on G2.com.

One of the newer things I appreciate about Gaviti is how effectively it keeps our team focused on daily tasks while seamlessly keeping customers updated on their invoices, including the ability to automatically send large attachments. The customer support team is very responsive and helped us smoothly integrate Gaviti’s features into our daily routine. Review collected by and hosted on G2.com.

Our previous issue around sending multple attachments have been resolved. Review collected by and hosted on G2.com.

Can hold all of our partners for invoicing. Keeps track of uncollected payments. Fairly clean layout. Simple to use. Very easy to send emails. A game changer for our team. Has helped us save many hours keeping track of payments. Review collected by and hosted on G2.com.

Some of the page formats are cumbersome. For example, I can't open up Customer account details in another page, instead it shows up as a pop up for half of my screen. I also can't copy and paste the emails on the Customer account page. I should be able to download all the invoices from an Account page rather than it direct me to the Invoice Search page and then allow me to download the invoices. Review collected by and hosted on G2.com.

I work in collections and I love the ability to see the previous history/notes for an invoice. I can the automated emails that have been sent to the customer, as well as who else has called or reached out to the customer. It makes my job easier by not double calling the same customer as another employee and makes our team more efficient Review collected by and hosted on G2.com.

I wish there was an ability to see all of the notes for previous invoices all in one place. It is only possible to see the notes of one invoice at a time. This can make things a little more difficult when there is a new outstanding invoice, that doesn't have any notes, but I know that there are notes on a previous invoice with the same invoice. Without leaving the page, I would love to be able to see the history of previous invoices of the same customer. Review collected by and hosted on G2.com.

It's able to maintain all of our invoicing and easy to pull up and use. Easy to understand dashboard and search capability. Reduced our teams bandwidth by using Gaviti. Review collected by and hosted on G2.com.

Logging in takes a little longer than I feel is necessary. I have to click 3 times before being logged in. Should only need to enter credentials once, click login, and be done. Page formatting could be improved upon. As an example, I'm unable to open an account in another page. It displays as a pop up. Review collected by and hosted on G2.com.