Alicia S.
AS
Alicia S.
Collections Specialist
Enterprise (> 1000 emp.)
"Gaviti for Collections"
4/5
What do you like best about Gaviti?

I like that the program is user friendly. Since I train all employees that use the program, that makes my job a lot easier. Since we only use the collections part, I can train a new user in less than an hour. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

There seems to be a lag in the system when multiple people are using it. I do not know if it is a system issue for my computer but a couple other users in our company have the same problem. Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

Hi Alicia,

We’re thrilled to hear you’re enjoying one of Gaviti’s key benefits—having all A/R information easily accessible in one place!

Regarding invoice notes, please note that they are visible both at the customer level and for Gaviti users. To ensure the notes appear as intended, they need to be set to “view.” If you’re unsure how to do this, your company’s dedicated Customer Success Manager will be happy to guide you through the process.

Thank you so much for taking the time to leave a review.

Abilasha N.
AN
Abilasha N.
Project Manager
Mid-Market (51-1000 emp.)
"User-Friendly with Key Enhancements Needed"
3/5
What do you like best about Gaviti?

I find Gaviti to be a user-friendly platform. Its custom reports feature is particularly beneficial as it helps the sales team get automated emails on which customers they need to reach out to for Open AR. The initial setup of Gaviti was pretty seamless. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

Dispute management is missing enhancements like being able to reject a dispute. Missing approval workflows. Mass selection on invoices to add dispute, ability to incorporate approval workflows. Review collected by and hosted on G2.com.

AG
Andrew G.
Job Cost Analyst
Mid-Market (51-1000 emp.)
"Gaviti streamlines both billing and collections"
5/5
What do you like best about Gaviti?

The ability for users in finance, sales and operations all to view and add notes to any outstanding invoice has helped get everyone on the same page. Everyone now plays a role in collections and we're all pulling in the same direction. The transparency and accountability increases with Gaviti have been tremendous. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

Somtimes we have billing contacts that vary on a project by project basis, even for the same client. It would be helpful to be able to set billing contacts on a project level rather than a client level for these instances so that we can ensure specific invoices and collections emails are going to the right people without having to switch off an automated workflow. Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

Hi Andrew,

Thank you for your feedback! We’re thrilled to hear that Gaviti is helping your organization stay on top of your A/R and providing so much value.

Regarding your challenge with assignment and organization based on invoice information, I have great news—this functionality is built right into Gaviti through custom fields! Our platform is designed to be fully customizable, enabling you to organize your system and processes in the way that works best for your team.

If you’d like assistance setting this up, your dedicated Customer Success Manager is here to help. Don’t hesitate to reach out—we’re eager to ensure you’re getting the most out of Gaviti.

Thank you for taking the time to write a review!

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Efficient Collections with Some Room for Improvement"
4/5
What do you like best about Gaviti?

I use Gaviti for invoicing, collections, customer correspondence, and forecasting. I like the activity feature to keep track of each invoice and customer as well as the promise to pay. It helps make collections easier with the workflows we have chosen. I believe the initial setup was very easy, and I know their customer service is very accessible for our team to reach out to if we need changes to our setup or any help we need with Gaviti. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

There are a lot of bugs and quirks with Gaviti, like issues logging in or long loading times. Some days you can log in easily, and other times it takes 5 minutes. Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the dashboards and finding them helpful for cashflow, forecasting, and managing aging and collections. It’s great to know that features like Promise to Pay are supporting your workflow, we love them too :)

Regarding the occasional slowness or longer login times — we’ve recently made several performance improvements aimed at speeding up the platform and enhancing overall stability. If you’re still experiencing delays, please reach out to our Technical Support team, who will be happy to investigate and ensure everything runs smoothly for you.

We appreciate your insights and are committed to continually improving your experience with Gaviti!

Lorvy L.
LL
Lorvy L.
Administrator
Mid-Market (51-1000 emp.)
"You can never go wrong with Gaviti!"
4/5
What do you like best about Gaviti?

There is a lot of automation that can be done in Gaviti. Although it can be too much sometimes, it is still a very big help. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

A lot of emails coming through and can fill up your inbox. Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

We're thrilled to hear that Gaviti is helping you so much. We pride ourselves on making A/R easier to manage and seamless integration with any business software. It's great to see that playing out here!

Regarding the concern about receiving too many emails from automation, please know that you can easily adjust the settings to control the number and frequency of emails sent and received. If you’re unsure how to configure this, we recommend reaching out to your company’s dedicated Customer Success Manager for guidance. They’ll be happy to walk you through the setup to make sure Gaviti continues to enhance your productivity without overwhelming your inbox.

Thank you for taking the time to leave a review.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Empowers Team Collaboration and Streamlines Collections"
5/5
What do you like best about Gaviti?

I really appreciate Gaviti for its dashboard and the ability to communicate with multiple teams. Adding notes and tagging coworkers is superbly easy, helping to keep the team all on the same page and in the know. The initial setup was super easy, thanks to our account manager who greatly assisted with the transition. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

The ability to run reports and create a clean statement. Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

Hi - We are so glad that you find Gaviti user friendly and that we are adding so much value. I just wanted to let you know that you can set up the customer reports that you described via our workflows. If you are not sure how to do this, please reach out to your company’s dedicated Customer Success Manager and they can assist you.

Thank you for taking the time to leave a review.

KC
Krithi C.
Sales Associate
Mid-Market (51-1000 emp.)
"Streamlined AR Management with Intuitive Dashboards"
4.5/5
What do you like best about Gaviti?

I use Gaviti for my accounts receivable work to stay structured and efficient. I like how it reduces the manual AR follow-ups and improves accountability across the collection team while helping lower DSO. The dashboards are easy to use and provide clear visibility into AR status, collector performance, and overdue trends. The customer communication is very centralized, which helps ensure the initial setup for Gaviti was easy, making it convenient. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

Some of the advanced reports take some time to configure, more like a learning curve in the beginning. Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

We’re really glad to hear that our dashboards, automation, and centralized communication are helping you reduce manual follow-ups, improve accountability, and gain clearer visibility into AR performance and overdue trends. We also appreciate your feedback about the learning curve with some advanced reports. To help with exactly that, every Gaviti customer is paired with a dedicated Customer Success Manager who works closely with you to optimize reports and tailor dashboards to your specific needs. Your CSM is there to make sure you’re getting the most value out of the platform as your use of Gaviti grows. Thank you for taking the time to leave a review.

Tijana P.
TP
Tijana P.
Credit and Collections Analyst
Mid-Market (51-1000 emp.)
"Gaviti - Collections Software"
5/5
What do you like best about Gaviti?

Gaviti's most valuable feature is its collections software, which offers a user-friendly interface that allows you to raise disputes and assign them to the appropriate colleague for resolution. I also appreciate the excellent option to pause individual invoices within workflows, along with other useful and easy-to-use functionalities. These two sections are used daily and are of great value. Implementation was quite seamless, too. Support is quite helpful and available. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

The cash application section is less user-friendly compared to the collections and disputes sections. It also lacks the range of options needed to handle the various situations that can arise during cash application. Integration for cash app was not ease and fast as expected. Review collected by and hosted on G2.com.

Response from Sarah Hein of Gaviti
Edit edit

Thank you for sharing such a thoughtful and detailed review of Gaviti! We’re thrilled to hear that the collections and dispute management features are delivering real value for your team, and that the platform’s ease of use, smooth implementation, and responsive support have helped make your day-to-day operations more efficient. It’s great to know that tools like invoice pausing and streamlined dispute assignment are supporting your workflows and contributing to consistency in customer communication.

We also appreciate your candid feedback regarding the cash application module. Insights like yours are incredibly important as we continue to refine the product. Our team is actively working to enhance usability, expand available options, and improve integration experiences to better support the wide range of real-world scenarios you encounter. We’re glad Gaviti is helping drive timely collections and time savings, and we’re committed to making your entire receivables workflow—even cash application—as smooth and powerful as the rest of the platform. Thank you again for helping us improve!

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Clean, Easy-to-Use Interface with Convenient Payments and Automated Reminders"
5/5
What do you like best about Gaviti?

The interface is clean and straightforward, and the app is easy to use. I also like the automated reminders sent to clients, and the payment options are simple and convenient for clients as well. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

Reporting options are limited, website is slow at times. Review collected by and hosted on G2.com.

AS
Alexus S.
Mid-Market (51-1000 emp.)
"Effortless Invoice Tracking with Continuous Improvements"
5/5
What do you like best about Gaviti?

I use Gaviti for notating invoices and checking invoice statuses. It helps me keep track of the trail of an invoice. I like everything about it and love how there are always updates to make things better. The initial setup was super easy! Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

I cannot think of anything other than the occasional glitches there are. Review collected by and hosted on G2.com.