# Gaviti Reviews **Vendor:** Gaviti **Category:** [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) **Average Rating:** 4.4/5.0 **Total Reviews:** 190 ## About Gaviti Gaviti is an AI-powered accounts receivable automation platform that helps B2B companies streamline their invoice-to-cash cycle. It centralizes collections management, cash application, credit risk, disputes, and customer communications, replacing manual spreadsheets and scattered emails with a unified, efficient workflow. Gaviti is the only platform offering a B2B payment portal with zero-fee ACH and streamlined communication included in every subscription, enabling faster, frictionless payments at no extra cost. The platform is ERP-agnostic and connects with any ERP or business system—including proprietary or homegrown solutions—providing unmatched integration flexibility. AI-driven cash application improves accuracy and dramatically reduces reconciliation time. Automated workflows ensure timely reminders, escalations, and task management. The Collector Workspace offers full visibility into aging, communication history, promises to pay, and collector performance. With built-in credit tools, dispute workflows, customer self-service, and real-time analytics, Gaviti gives finance leaders everything they need to run a predictable, scalable, and efficient A/R operation. ## Gaviti Pros & Cons **What users like:** - Users find Gaviti very **user-friendly** with clear features, making invoice management simple and efficient. (68 reviews) - Users appreciate the **collections efficiency** of Gaviti, enabling better cash flow management and streamlined follow-up processes. (40 reviews) - Users value the **automation capabilities** of Gaviti, enhancing workflow efficiency and improving collections management. (35 reviews) - Users value the **real-time visibility** of Gaviti's invoicing, simplifying tracking and communication with their team. (33 reviews) - Users value the **clear visibility and control** Gaviti offers, simplifying receivables management and enhancing cash flow. (27 reviews) - Time-saving (26 reviews) - Tracking (23 reviews) - Features (22 reviews) - Users value **automated reminders** from Gaviti, significantly reducing time spent on invoice follow-ups and enhancing productivity. (21 reviews) - Efficiency (20 reviews) **What users dislike:** - Users notice that Gaviti has **slow performance** , particularly when handling large amounts of information. (20 reviews) - Users find **limited customization** in Gaviti's reporting and workflows, hindering deeper insights and flexibility for different needs. (18 reviews) - Users find the **missing features** in Gaviti hinder usability and lead to manual fixes and frustrations. (18 reviews) - Users desire **more advanced reporting options** in Gaviti for better financial insights and management reviews. (16 reviews) - Users find Gaviti's **reporting limited** , seeking more advanced and customizable options for better financial insights. (16 reviews) - Users report **integration issues** with Gaviti, experiencing slowdowns and complications due to complex system interactions. (14 reviews) - Users often face **invoicing issues** due to site lag and difficulties in managing multiple invoices efficiently. (14 reviews) - Users find Gaviti's **limited functionality** particularly frustrating, especially with its mobile experience and complex interface. (14 reviews) - Limited Flexibility (11 reviews) - Poor Navigation (11 reviews) ## Gaviti Reviews ### 1. Streamlined Invoice Tracking but Needs Project-Based Contact distribution options **Rating:** 3.5/5.0 stars **Reviewed by:** Rick B. | Job Cost Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Gaviti?** I like how easy it is to see the paper trail with Gaviti. I can simply go into the invoice and see if another collector has any notes or if a project manager or account manager has added any insights about why an invoice hasn't been paid or how close we are to billing these invoices. It really makes data collection hassle-free. Gaviti gives great tracking on invoices that have gone out to customers, shows when that customer has opened those invoices, and allows them to pay directly through the emails that are automatically generated. **What do you dislike about Gaviti?** I think the email distribution group being by customer rather than being project specific is a hinderance. We have a variety of projects with a single customer, and invoices are sometimes sent to everyone, not just the relevant people. It would be a lot easier if there was a way to restrict or organize which contacts receive them from the start. **What problems is Gaviti solving and how is that benefiting you?** Gaviti provides great tracking on invoices, indicating when customers open them and facilitating direct payments through automated emails. It consolidates everything under one umbrella, making it easy to track updates and notes from different roles, thus streamlining our operations. **Official Response from Sarah Hein:** > We’re thrilled to hear how much value you’re getting from Gaviti. It’s great to know that having all notes, emails, and reminders in one place is helping your team respond faster and keep accountability aligned with the right owners. We also really appreciate your feedback around contact groupings. Grouping contacts on a per-project basis is a valuable suggestion, and it’s something we'll consider for a future release. Thank you for taking the time to leave a review. ### 2. Automates Invoicing with Easy Visibility, Minor Filter Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea P. | Accounting Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Gaviti?** I really like the automation in Gaviti, especially how it handles follow-ups, which makes my invoicing and collections processes much easier. Also, the easy visibility of invoices is a big plus for me. The aging buckets and the ability to create dashboards save a lot of time when it comes to filtering, which is quite handy. Additionally, I find Gaviti quite straightforward to use when it comes to maintaining workflows. Its syncing capability with our main software Q360 on an hourly basis is excellent for keeping our invoices and aging updated. **What do you dislike about Gaviti?** The filtering is still a little wonky and not always intuitive. When I use filters, I think of the way they should work as being similar to Microsoft Excel. Gaviti has too many layers to unpeel to find what you need. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti for invoicing and collections. It automates follow-ups, saving time on filtering with easy visibility of invoices. The aging buckets and dashboard creation are helpful. ### 3. Gaviti Keeps Customer Follow-Ups on Track with Effective Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Kimi S. | Accounts Receivable Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Gaviti?** Gaviti is very helpful when it comes to following up with customers. It helps the AR team avoid delays in communication, and each time an automated follow-up is sent, the customer is usually triggered to respond. **What do you dislike about Gaviti?** As of the moment, Gaviti still needs some improvements when it comes to attaching invoice copies. Right now, it can only send a statement of account and a notification once the invoice has been created, but it can’t send the actual invoice copy. Because of this, on our end we still need to send the invoice separately in another email. **What problems is Gaviti solving and how is that benefiting you?** Before Gaviti, our AR follow-ups relied heavily on manual emails, calls, and individual tracking, which made it easy to miss follow-ups, duplicate efforts, or lose the history of past interactions. Gaviti helps solve this by automating reminders, follow-ups, and escalation workflows based on each customer and their risk level. ### 4. Customer open invoices made easy for salespeople **Rating:** 4.0/5.0 stars **Reviewed by:** Jim A. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Gaviti?** Gaviti gives me real-time visibility into all my customers' invoices, makes it easy to download copies to resend, and lets me share updates live with my team. **What do you dislike about Gaviti?** The platform can be slow at times, and the ability to create views/filters could be improved. **What problems is Gaviti solving and how is that benefiting you?** Collecting on past due invoices. Often in the sales process, I would fail to check on customers' open invoices before meetings. Gaviti allows me to check in real time, so I can add past due or pending invoices to the talking points. Gaviti also allows me to post notes for my entire team to see so efforts are not duplicated keeping us aligned and organized. It also prevents over-messaging to customers, which can be seen as annoying. ### 5. Streamlined Accounts Receivable with Great Visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Ashwini m. **Reviewed Date:** February 18, 2026 **What do you like best about Gaviti?** I like how Gaviti brings clarity and structure to the entire receivable process. Instead of chasing updates across emails, Excel sheets, and different teams, everything stays in one place — overdue status, follow-ups, history, disputes, and next actions. It also makes my day-to-day work smoother because I get real-time visibility on what's pending, follow-ups become consistent and trackable, and it's easier to prioritize high-risk accounts. Reporting becomes more reliable for reviews. I really enjoy how Gaviti keeps the workflow disciplined without feeling complicated. Task-based follow-ups make it clear what needs to be done next and by whom. Strong visibility for escalations makes it easier to push critical cases at the right time. A centralized communication trail helps a lot when internal teams ask for updates, and better accountability reduces follow-up gaps because every action is tracked. **What do you dislike about Gaviti?** A few things in Gaviti that don't work as well are: reporting could be more flexible - sometimes it takes extra efforts to get quick, customized views for leadership. The dashboard feels slightly rigid - I'd like more control over what I can pin or highlight. The learning curve for new users - it's not hard, but first-time users need some guidance to use it properly. Integration can be smoother - especially when connecting with ERPs or internal banking systems. **What problems is Gaviti solving and how is that benefiting you?** Gaviti streamlines accounts receivable monitoring by removing manual tracking efforts. It provides clear visibility of overdue payments, structured follow-ups, improved dispute tracking, and clean, timely audit-friendly reporting, enhancing overall efficiency in managing accounts. ### 6. Intuitive Tool, Elevates Credit Control Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Hayley D. **Reviewed Date:** February 17, 2026 **What do you like best about Gaviti?** I use Gaviti to help keep on top of debtors in my credit control role. It really helps to see my debtors in one place, making it easy to download an Excel with all my current invoices and to see which ones are overdue. I love the notes feature the most because it allows me to keep up to date with what has been done for each invoice or debt. The promise to pay addition within notes is awesome as it can be easily updated, providing a quick and helpful team update. I also like that I can set up email notifications, which remind me of what I need to do next for an invoice and when. Adding the same note to multiple invoices is super helpful and speeds up the process. Being able to filter invoices in many ways really helps to find information quickly. Using downloaded Excels for creating clear and quick client updates is another plus. And although I wasn't around for the initial setup, it’s been intuitive and easy to use in my first finance role. **What do you dislike about Gaviti?** I sometimes forget a filter is on and when I search for invoices it doesn't show them because of the filter. Maybe a clearer/bigger 'filter on' feature would help. It would also be useful to be able to see paid invoices up until a certain length of time. Like I say a section to see paid invoices so we can see previous notes would be helpful as it is sometimes helpful to look back on the notes. **What problems is Gaviti solving and how is that benefiting you?** Gaviti helps me manage debtors by consolidating invoices, tracking overdue ones, and monitoring team contact notes, which streamlines my credit control tasks. ### 7. Bringing Control and Accountability to Complex Financial Workflows **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Gaviti?** As part of a team working in nuclear analysis and research, we deal with highly structured processes where accuracy, approvals, and documentation matter a lot. What we like about Gaviti is the way it brings visibility and control to tasks that usually get lost across emails, spreadsheets, and follow-ups. The workflow tracking is very clear, and it helps ensure that pending actions don’t stay stuck for days without ownership. We also appreciate the transparency—everyone knows what is pending, what is overdue, and what needs immediate attention. The platform makes it easier to stay compliant and organized, especially when multiple stakeholders are involved. **What do you dislike about Gaviti?** While Gaviti is powerful, some parts still require manual effort—especially when updating certain details or handling exceptions that don’t fit into a standard workflow. The interface could also feel more modern and smoother in a few areas, and new users need a bit of time to fully understand the system. **What problems is Gaviti solving and how is that benefiting you?** Gaviti improves accountability, reduces missed tasks, and gives better control over critical workflows. It saves time by reducing follow-ups, improves process discipline, and helps teams stay audit-ready with clear records. For environments like ours—where accuracy and compliance are essential—it adds a lot of value by making work more structured, traceable, and reliable ### 8. Effective Invoice Tracking with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Anwesa p. **Reviewed Date:** February 10, 2026 **What do you like best about Gaviti?** I use Gaviti to track overdue invoices and manage payment follow-ups in a more organized way. It helps me quickly see what's pending, what needs action, and ensures nothing gets missed. What I like most about Gaviti is the clear visibility and organized tracking. It makes it easy to see what's pending, what's overdue, and what needs action without chasing updates manually. The initial setup was easy. **What do you dislike about Gaviti?** A few things could be improved. The platform feels a bit complex at first, and the reporting/filters could be more flexible for quicker insights. Some features also require manual work that could be more automated, like updating follow-up status after calls/emails, adding notes and next action dates for each account, marking disputes or reasons for delay manually, assigning or reassigning tasks when ownership changes, and tracking partial payments and adjusting the pending amount. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti to track overdue invoices and organize payment follow-ups. It solves missed follow-ups and unclear payments tracking, giving me clear visibility of pending actions without chasing updates manually. ### 9. Automates Follow-Ups, Enhances Cash Flow Management **Rating:** 4.0/5.0 stars **Reviewed by:** Anuj s. **Reviewed Date:** February 10, 2026 **What do you like best about Gaviti?** I like how Gaviti automates follow-ups while keeping everything organized and easy to track. It gives me clear visibility into overdue invoices and helps prioritize accounts. The centralized communication really stands out, keeping all customer interactions in one place. These features save time and improve consistency in collections. The initial setup was fairly straightforward, with helpful onboarding support, making the system easy to use and manage. **What do you dislike about Gaviti?** While Gaviti works well overall, there are times when certain customization or reports could be more flexible to better match specific workflows. Some features also take a bit of time to fully understand at first, but once set up, the platform runs smoothly and delivers value. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti to manage and streamline accounts receivable, automate follow-ups, track overdue invoices, and stay on top of customer communication. It solves the problem of scattered follow-ups and manual tracking, saving time and reducing the stress of chasing payments. ### 10. Streamlines AR Process, But Needs Better Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Naveen R. **Reviewed Date:** February 06, 2026 **What do you like best about Gaviti?** I use Gaviti mainly to help manage and streamline our accounts receivable follow-ups, especially when it comes to tracking overdue invoices and coordinating with internal teams, and ensuring collections are handled in a structured way. It supports smoother cash flow and keeps the team organized without relying on manual spreadsheets or scattered email chains. What I like the most about Gaviti is the structure and clarity it brings to accounts receivable follow-ups. Nothing gets missed, disputes are easier to manage, there's clear accountability, and there's better visibility for leadership without micromanaging. Overall, it makes the accounts receivable process feel professional, controlled, and less stressful. **What do you dislike about Gaviti?** Honestly, Gaviti is a strong platform, but there are a few areas where it could be improved, especially when you're using it in a busy logistics and warehouse environment. The learning curve for new users can be a bit challenging, especially for team members who aren't very tech-comfortable. It takes some time to understand the workflows and dashboard. Customization could be more flexible; we sometimes need more flexibility in customizing workflows, templates, or escalation paths to match our internal processes. The reporting could be more intuitive; it would be great if it were easier to pull specific insights quickly. Integration dependencies are significant too, as the experience depends heavily on how well it's integrated with ERP/Billing systems. If data syncing isn't perfect, it can create gaps that still need manual follow-ups. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti to streamline accounts receivable follow-ups and manage overdue invoices, ensuring collections are structured. It supports smoother cash flow, helps with team accountability by showing workload distribution, and maintains a professional, controlled AR process. ### 11. Gaviti for Collections **Rating:** 4.0/5.0 stars **Reviewed by:** Alicia S. | Collections Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Gaviti?** I like that the program is user friendly. Since I train all employees that use the program, that makes my job a lot easier. Since we only use the collections part, I can train a new user in less than an hour. **What do you dislike about Gaviti?** There seems to be a lag in the system when multiple people are using it. I do not know if it is a system issue for my computer but a couple other users in our company have the same problem. **What problems is Gaviti solving and how is that benefiting you?** It allows us to enter notes in one system and managers are able to pull notes in report form without us having to send it. If we have a change in coverage for a certain location, the history for the open invoices transfers and helps the new person become up to date quickly. **Official Response from Sarah Hein:** > Hi Alicia, We’re thrilled to hear you’re enjoying one of Gaviti’s key benefits—having all A/R information easily accessible in one place! Regarding invoice notes, please note that they are visible both at the customer level and for Gaviti users. To ensure the notes appear as intended, they need to be set to “view.” If you’re unsure how to do this, your company’s dedicated Customer Success Manager will be happy to guide you through the process. Thank you so much for taking the time to leave a review. ### 12. User-Friendly with Key Enhancements Needed **Rating:** 3.0/5.0 stars **Reviewed by:** Abilasha N. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Gaviti?** I find Gaviti to be a user-friendly platform. Its custom reports feature is particularly beneficial as it helps the sales team get automated emails on which customers they need to reach out to for Open AR. The initial setup of Gaviti was pretty seamless. **What do you dislike about Gaviti?** Dispute management is missing enhancements like being able to reject a dispute. Missing approval workflows. Mass selection on invoices to add dispute, ability to incorporate approval workflows. **What problems is Gaviti solving and how is that benefiting you?** Gaviti keeps all AR open invoice and customer activity in one place and helps our sales team by sending automated emails about customers needing follow-up for open AR. ### 13. Gaviti streamlines both billing and collections **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Job Cost Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Gaviti?** The ability for users in finance, sales and operations all to view and add notes to any outstanding invoice has helped get everyone on the same page. Everyone now plays a role in collections and we're all pulling in the same direction. The transparency and accountability increases with Gaviti have been tremendous. **What do you dislike about Gaviti?** Somtimes we have billing contacts that vary on a project by project basis, even for the same client. It would be helpful to be able to set billing contacts on a project level rather than a client level for these instances so that we can ensure specific invoices and collections emails are going to the right people without having to switch off an automated workflow. **What problems is Gaviti solving and how is that benefiting you?** Being able to log all correspondence regarding a particular invoice is especially helpful, as it the ability to add notes and tag specific team members attention on those notes. It's creating an environment where people can be better informed and more accountable. **Official Response from Sarah Hein:** > Hi Andrew, Thank you for your feedback! We’re thrilled to hear that Gaviti is helping your organization stay on top of your A/R and providing so much value. Regarding your challenge with assignment and organization based on invoice information, I have great news—this functionality is built right into Gaviti through custom fields! Our platform is designed to be fully customizable, enabling you to organize your system and processes in the way that works best for your team. If you’d like assistance setting this up, your dedicated Customer Success Manager is here to help. Don’t hesitate to reach out—we’re eager to ensure you’re getting the most out of Gaviti. Thank you for taking the time to write a review! ### 14. Efficient Collections with Some Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Gaviti?** I use Gaviti for invoicing, collections, customer correspondence, and forecasting. I like the activity feature to keep track of each invoice and customer as well as the promise to pay. It helps make collections easier with the workflows we have chosen. I believe the initial setup was very easy, and I know their customer service is very accessible for our team to reach out to if we need changes to our setup or any help we need with Gaviti. **What do you dislike about Gaviti?** There are a lot of bugs and quirks with Gaviti, like issues logging in or long loading times. Some days you can log in easily, and other times it takes 5 minutes. **What problems is Gaviti solving and how is that benefiting you?** I find Gaviti makes collections easier with customizable workflows and helps me track invoices and customer interactions with the activity feature. **Official Response from Sarah Hein:** > Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the dashboards and finding them helpful for cashflow, forecasting, and managing aging and collections. It’s great to know that features like Promise to Pay are supporting your workflow, we love them too :) Regarding the occasional slowness or longer login times — we’ve recently made several performance improvements aimed at speeding up the platform and enhancing overall stability. If you’re still experiencing delays, please reach out to our Technical Support team, who will be happy to investigate and ensure everything runs smoothly for you. We appreciate your insights and are committed to continually improving your experience with Gaviti! ### 15. You can never go wrong with Gaviti! **Rating:** 4.0/5.0 stars **Reviewed by:** Lorvy L. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Gaviti?** There is a lot of automation that can be done in Gaviti. Although it can be too much sometimes, it is still a very big help. **What do you dislike about Gaviti?** A lot of emails coming through and can fill up your inbox. **What problems is Gaviti solving and how is that benefiting you?** It stops me from having to use lots of separate apps or websites to complete my tasks. **Official Response from Sarah Hein:** > We're thrilled to hear that Gaviti is helping you so much. We pride ourselves on making A/R easier to manage and seamless integration with any business software. It's great to see that playing out here! Regarding the concern about receiving too many emails from automation, please know that you can easily adjust the settings to control the number and frequency of emails sent and received. If you’re unsure how to configure this, we recommend reaching out to your company’s dedicated Customer Success Manager for guidance. They’ll be happy to walk you through the setup to make sure Gaviti continues to enhance your productivity without overwhelming your inbox. Thank you for taking the time to leave a review. ### 16. Empowers Team Collaboration and Streamlines Collections **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Gaviti?** I really appreciate Gaviti for its dashboard and the ability to communicate with multiple teams. Adding notes and tagging coworkers is superbly easy, helping to keep the team all on the same page and in the know. The initial setup was super easy, thanks to our account manager who greatly assisted with the transition. **What do you dislike about Gaviti?** The ability to run reports and create a clean statement. **What problems is Gaviti solving and how is that benefiting you?** Gaviti helps our customers easily communicate and pay invoices, and keeps our team on the same page with notes and tagging. **Official Response from Sarah Hein:** > Hi - We are so glad that you find Gaviti user friendly and that we are adding so much value. I just wanted to let you know that you can set up the customer reports that you described via our workflows. If you are not sure how to do this, please reach out to your company’s dedicated Customer Success Manager and they can assist you. Thank you for taking the time to leave a review. ### 17. Streamlined AR Management with Intuitive Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Krithi C. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Gaviti?** I use Gaviti for my accounts receivable work to stay structured and efficient. I like how it reduces the manual AR follow-ups and improves accountability across the collection team while helping lower DSO. The dashboards are easy to use and provide clear visibility into AR status, collector performance, and overdue trends. The customer communication is very centralized, which helps ensure the initial setup for Gaviti was easy, making it convenient. **What do you dislike about Gaviti?** Some of the advanced reports take some time to configure, more like a learning curve in the beginning. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti for my accounts receivable, reducing manual AR follow-ups and improving team accountability. I like the easy-to-use dashboards for AR status and trends. Customer communication is centralized, and setup was convenient. **Official Response from Sarah Hein:** > We’re really glad to hear that our dashboards, automation, and centralized communication are helping you reduce manual follow-ups, improve accountability, and gain clearer visibility into AR performance and overdue trends. We also appreciate your feedback about the learning curve with some advanced reports. To help with exactly that, every Gaviti customer is paired with a dedicated Customer Success Manager who works closely with you to optimize reports and tailor dashboards to your specific needs. Your CSM is there to make sure you’re getting the most value out of the platform as your use of Gaviti grows. Thank you for taking the time to leave a review. ### 18. Gaviti - Collections Software **Rating:** 5.0/5.0 stars **Reviewed by:** Tijana P. | Credit and Collections Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Gaviti?** Gaviti's most valuable feature is its collections software, which offers a user-friendly interface that allows you to raise disputes and assign them to the appropriate colleague for resolution. I also appreciate the excellent option to pause individual invoices within workflows, along with other useful and easy-to-use functionalities. These two sections are used daily and are of great value. Implementation was quite seamless, too. Support is quite helpful and available. **What do you dislike about Gaviti?** The cash application section is less user-friendly compared to the collections and disputes sections. It also lacks the range of options needed to handle the various situations that can arise during cash application. Integration for cash app was not ease and fast as expected. **What problems is Gaviti solving and how is that benefiting you?** Problems that Gaviti is solving is timely revenue collections, regular customer reminders and dispute management. Benefiting us in time saving and consistent customer contact. **Official Response from Sarah Hein:** > Thank you for sharing such a thoughtful and detailed review of Gaviti! We’re thrilled to hear that the collections and dispute management features are delivering real value for your team, and that the platform’s ease of use, smooth implementation, and responsive support have helped make your day-to-day operations more efficient. It’s great to know that tools like invoice pausing and streamlined dispute assignment are supporting your workflows and contributing to consistency in customer communication. We also appreciate your candid feedback regarding the cash application module. Insights like yours are incredibly important as we continue to refine the product. Our team is actively working to enhance usability, expand available options, and improve integration experiences to better support the wide range of real-world scenarios you encounter. We’re glad Gaviti is helping drive timely collections and time savings, and we’re committed to making your entire receivables workflow—even cash application—as smooth and powerful as the rest of the platform. Thank you again for helping us improve! ### 19. Clean, Easy-to-Use Interface with Convenient Payments and Automated Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Gaviti?** The interface is clean and straightforward, and the app is easy to use. I also like the automated reminders sent to clients, and the payment options are simple and convenient for clients as well. **What do you dislike about Gaviti?** Reporting options are limited, website is slow at times. **What problems is Gaviti solving and how is that benefiting you?** Collection issues are much more visible now. Gaviti helps us see the data and users’ comments in one place, so we can be more strategic and efficient with our collection efforts. ### 20. Effortless Invoice Tracking with Continuous Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Alexus S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Gaviti?** I use Gaviti for notating invoices and checking invoice statuses. It helps me keep track of the trail of an invoice. I like everything about it and love how there are always updates to make things better. The initial setup was super easy! **What do you dislike about Gaviti?** I cannot think of anything other than the occasional glitches there are. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti for notating invoices and checking invoice statuses, and it helps keep track of the trail of an invoice. ### 21. Effective Billing Management, Challenging ERP Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Amir R. **Reviewed Date:** February 04, 2026 **What do you like best about Gaviti?** I like the UI of Gaviti. It's easy for us to find invoices, view their status, and manage the process without needing to go into the ERP. I also like the way we can build a workflow. **What do you dislike about Gaviti?** I think that the major issue we are experiencing is with the integration to our ERP systems. It's very hard to build the integration between SBO and Gaviti, as well as Priority. It's too long and complicated. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti for managing our billing process. It sends automatic reminders to customers and makes it easy to find invoices and their status without needing to go into the ERP. **Official Response from Sarah Hein:** > Thank you for taking the time to share your feedback—we really appreciate it. We’re glad to hear that Gaviti’s UI, workflows, and billing automation are making it easier to manage invoices, track their status, and reduce dependency on the ERP for day-to-day work. Helping teams streamline billing and stay on top of customer communication is exactly what we aim to do. We’re sorry to hear about the challenges you’ve experienced with the ERP integrations. Integrations with systems like SBO and Priority are designed to be smooth, but we know that setup can sometimes feel longer or more complex than expected depending on the environment. We strongly encourage you to reach out directly to your dedicated Customer Success Manager, who can work closely with you to troubleshoot the integration, guide the process, and help ensure everything is configured in the most efficient way possible. Thank you again for taking the time to leave a review. ### 22. Intuitive AR Interface, Streamlined Customer Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas L. **Reviewed Date:** February 03, 2026 **What do you like best about Gaviti?** I really like Gaviti's user-friendly interface. It's pretty simple to use. I mostly use it for handling overdues and reaching out to customers, which it does effectively. **What do you dislike about Gaviti?** I have trouble figuring out how to turn off automatic emails to customers. The person in my position before me set it up, and I can't find out how to turn it off. Also, I wish there was a way to send multiple invoices in one overdue notice email. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti for accounts receivable, mainly to reach out to customers and keep track of overdue payments by sending out notices. **Official Response from Sarah Hein:** > Thank you for sharing your experience—we’re happy to hear that you’re finding Gaviti effective for managing overdues and customer outreach. Making A/R work simpler and more efficient is exactly what we strive for, so it’s great to know the platform is supporting you in that way. Regarding the automatic emails, we totally understand how that can be confusing when the setup was done by someone else. Please rest assured that what you want is part of Gaviti’s standard workflow structure, and it can be adjusted based on your needs. We recommend reaching out to your company’s dedicated Customer Success Manager, who can walk you through how to stop or modify customer emails and answer any other questions you may have. Your CSM is there to make sure Gaviti works the way you need it to. Thank you for taking the time to leave a review. ### 23. Gaviti Review 10.20.25 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Gaviti?** Exposure is key for us. With such large portfolios, it's simply not possible to personally handle every single invoice. When we make sure the data imported into Gaviti is accurate, it significantly expands our ability to connect with clients. I also value the auto-reminder feature—extra reminders are always useful. The On-Demand email options are convenient, too. Overall, Gaviti serves as an excellent, agnostic invoice platform. **What do you dislike about Gaviti?** The dispute management tool does not automatically resolve disputes when an invoice is paid. Even after the invoice balance has been settled, we are still required to manually mark the dispute as resolved. This would be a convenient option to have available. **What problems is Gaviti solving and how is that benefiting you?** At its core, Gaviti serves as an effective mass communication tool, allowing users to reach and contact clients regardless of the size of their business portfolio. Promptly initiating responses within the collections or accounts receivable workspace is crucial for efficient collections. The demand email feature is a valuable addition for sending standard outgoing emails. I also appreciate the customizable reminder schedules and the ability to pause or resume reminders, which adds flexibility to the process. ### 24. Simple to use AP platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Gaviti?** Gaviti is an excellent Accounts Payable platform that significantly streamlines my Accounts Receivable processes. Its intuitive design makes it simple for both me and my clients to use. I rely on it daily for managing invoices, requesting payments, and ensuring seamless integration with my regular workflow. **What do you dislike about Gaviti?** I would strongly encourage Gaviti to focus on improving the performance speed and flexibility of custom reporting. The occasional lag in the system, along with the complexity of pulling specific data for analysis, sometimes hinders my efficiency. Allowing integration with a wider range of existing payment processors would significantly enhance the platform's value and ease of adoption. **What problems is Gaviti solving and how is that benefiting you?** Gaviti makes it easy for my clients to track their AP and reduces the time I have to spend performing collections. **Official Response from Sarah Hein:** > We're delighted to hear that our platform has seamlessly integrated into your daily operations and is also helping your customers! We sincerely apologize for any inconvenience you may have experienced with customer service response times. Your feedback is invaluable, and we're looking into the issue. If you have any further suggestions or need immediate assistance, please don't hesitate to reach out to your dedicated Customer Success Manager. Thank you for taking the time to leave a review. ### 25. LOVE Gaviti!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Gaviti?** Gaviti makes those doing collections stay on track and saves so much time! I love the automation of it sending notifications on a cadence that we prescribe and then providing me with notifications to call on certain days, etc. I can set it and forget it until I get a notification to act, and the automated notifications to clients lets me focus on other things, because I know Gaviti is handling that part for me. I love it!!! **What do you dislike about Gaviti?** Downsides: 1. It always requires I enter my username twice before taking me to the password (a small but annoying bug...I'm sure this will get fixed soon!) 2. I sometimes have to shut it down and re-log in, because sometimes the filters stay in place when they shouldn't. Also a minor bug with an easy, but annoying work-around. **What problems is Gaviti solving and how is that benefiting you?** Keeping me on track with A/R tasks, which gets money in the door faster. **Official Response from Sarah Hein:** > We’re thrilled to hear how much you value Gaviti’s automation and notification workflows—it’s exactly the kind of impact we aim to deliver. The ability to “set it and forget it” while still staying on top of collections is what we aim for. Regarding the minor issues you mentioned: Username Entry Bug: If you're using Google Chrome, you can streamline the login process by enabling Chrome’s built-in autofill for passwords and usernames. This should help you bypass the double-entry annoyance. You can follow these Chrome instructions here to enable that setting. Filter Persistence Bug: We've gone ahead and reported this issue to our technical support team, who are actively looking into it to ensure a smoother experience in future updates. Thank you for taking the time to leave a review. ### 26. ALL IN 1 GAVITI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Gaviti?** Gaviti helped me in many ways. I don't have to constantly remind myself about such task because it has a feature where it automatically sends reminder to each of my customers. It also filters work that I need to prioritize first. Notes are easy to check, and it is also user friendly. I have a guide what to work on first especially those with higher balances or flagged as high risk. For some reason I was not able to use the company email on this review which is nmariano@binswangerglass.com. **What do you dislike about Gaviti?** It takes some time to load sometimes. Not sure if it's my internet connection but it loads up when few notes were entered. So far, I got no other problem with it. **What problems is Gaviti solving and how is that benefiting you?** Collections made easy because of the features it offers. Reminders, tabs, filtering are easy to navigate. Flagged accounts are easily identified. You'll also know how well you are engaging with your customers; daily activities are recorded. You can review the dashboard every day to keep you up to date about your work. **Official Response from Sarah Hein:** > We're thrilled to hear how Gaviti is streamlining your workflow—from automatic customer reminders to prioritizing high-risk accounts and organizing notes. It's great to know the platform's user-friendly design and customizable features are making a real impact on your day-to-day collections process. Your feedback reinforces the value we aim to deliver with every feature. Thank you so much for taking the time to leave a thoughtful review! ### 27. User-friendly software that has improved my daily workflow. **Rating:** 4.5/5.0 stars **Reviewed by:** Adeajai P. | Collection administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Gaviti?** One of the newer things I appreciate about Gaviti is how effectively it keeps our team focused on daily tasks while seamlessly keeping customers updated on their invoices, including the ability to automatically send large attachments. The customer support team is very responsive and helped us smoothly integrate Gaviti’s features into our daily routine. **What do you dislike about Gaviti?** Our previous issue around sending multple attachments have been resolved. **What problems is Gaviti solving and how is that benefiting you?** Gaviti makes sure no customer goes unnoticed with automated internal and external notifcations. **Official Response from Sarah Hein:** > Hello Adeajai! Thank you for taking the time to write a review. I have some good news for you. - We recently added the ability to send multiple PDF invoices via automated workflows. You can check it out yourself or contact your customer success manager who will be happy to assist you. ### 28. Great for Managing Partners and Payments, but small layout/user design issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Jaime G. | Program and Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Gaviti?** Can hold all of our partners for invoicing. Keeps track of uncollected payments. Fairly clean layout. Simple to use. Very easy to send emails. A game changer for our team. Has helped us save many hours keeping track of payments. **What do you dislike about Gaviti?** Some of the page formats are cumbersome. For example, I can't open up Customer account details in another page, instead it shows up as a pop up for half of my screen. I also can't copy and paste the emails on the Customer account page. I should be able to download all the invoices from an Account page rather than it direct me to the Invoice Search page and then allow me to download the invoices. **What problems is Gaviti solving and how is that benefiting you?** Knowing what partners still owe money. ### 29. You get what you expect and then some **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon N. | Accounts Receivable Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Gaviti?** I work in collections and I love the ability to see the previous history/notes for an invoice. I can the automated emails that have been sent to the customer, as well as who else has called or reached out to the customer. It makes my job easier by not double calling the same customer as another employee and makes our team more efficient **What do you dislike about Gaviti?** I wish there was an ability to see all of the notes for previous invoices all in one place. It is only possible to see the notes of one invoice at a time. This can make things a little more difficult when there is a new outstanding invoice, that doesn't have any notes, but I know that there are notes on a previous invoice with the same invoice. Without leaving the page, I would love to be able to see the history of previous invoices of the same customer. **What problems is Gaviti solving and how is that benefiting you?** I love the problems Gaviti's automation solves. It sends out automatic emails, and spreads out different tasks to different team members. This makes our team more efficient, and helps us increase our collection rate. **Official Response from Sarah Hein:** > We're glad to hear that Gaviti is helping you work smarter and bringing visibility. Regarding your feedback on viewing notes from previous invoices in one place — this functionality is available through the Activity Tab, where you can see a full history across invoices. From there, you can also filter to see what you need. If you're unsure how to access or navigate the Activity Tab, we encourage you to reach out to your dedicated Customer Success Manager — they’ll be happy to walk you through it. Thank you for taking the time to leave a review. ### 30. Efficient Invoicing and User-Friendly Dashboard, but Login Could Be Smoother **Rating:** 4.0/5.0 stars **Reviewed by:** Adrian M. | Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Gaviti?** It's able to maintain all of our invoicing and easy to pull up and use. Easy to understand dashboard and search capability. Reduced our teams bandwidth by using Gaviti. **What do you dislike about Gaviti?** Logging in takes a little longer than I feel is necessary. I have to click 3 times before being logged in. Should only need to enter credentials once, click login, and be done. Page formatting could be improved upon. As an example, I'm unable to open an account in another page. It displays as a pop up. **What problems is Gaviti solving and how is that benefiting you?** Knowing who still has outstanding invoices ### 31. Centralized Invoicing, but Setup Overwhelming **Rating:** 5.0/5.0 stars **Reviewed by:** Rosemary R. **Reviewed Date:** February 17, 2026 **What do you like best about Gaviti?** I like that with Gaviti, I can find everything in one place. It's really helpful to have all the things that can be added on if needed. **What do you dislike about Gaviti?** I found the initial setup of Gaviti overwhelming. I think adding more filters would be a useful improvement. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti for account management. It solves the problem of seeing invoices and payments in one place, which is really convenient. ### 32. Great Billing Organization and Data Visualization, but Contact Info Copying Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Gaviti?** I like that it keeps all billing things in one place, from their current balance, completed payments, and contact info. I also really like how it makes graphs of all sorts of data because it's easy to present to my team. **What do you dislike about Gaviti?** I don't like how difficult it is to copy contact info. For example, sometimes I need to send an email to a client and I have to go to the edit page of their contact info, and then I have to like very carefully copy the contact info. I wish that it would just display contact info and I could double click to highlight and copy/paste. **What problems is Gaviti solving and how is that benefiting you?** It sends out invoices to my clients and saves me a ton of time from having to do it individually thru email. ### 33. One Stop Shop for collections and AR's **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Gaviti?** I like its simplicity and the flexibility to connect invoice data, even without a full integration. **What do you dislike about Gaviti?** It doesn’t offer native plugins for the most common CRM systems—specifically, SAP Business One. **What problems is Gaviti solving and how is that benefiting you?** As a holding company with a complex corporate structure, we use multiple CRM systems. Gaviti allows us to manage collections in a single system, which simplifies the day-to-day work of our collection agents while also providing leadership with high-level visibility and reporting. **Official Response from Sarah Hein:** > Thank you for your feedback—we’re glad to hear that you appreciate Gaviti’s simplicity and the flexibility it offers when working with invoice data, Giving teams a single, easy-to-use place to manage collections and A/R is a big part of the value we aim to deliver. Regarding integrations, we understand the importance of working seamlessly with systems like SAP Business One. For customers who work with multiple CRMs or ERPs, Gaviti offers several connection options—ranging from native integrations to API-based and file-based connections—so invoice data can still flow smoothly into the platform. This flexibility is designed to support a wide variety of tech stacks and business needs, even when a native plugin isn’t available. We appreciate you sharing this perspective and are always working to expand our integration capabilities. Thank you for taking the time to leave a review. ### 34. great website **Rating:** 5.0/5.0 stars **Reviewed by:** shayla w. | Collections Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Gaviti?** i love that it shows the aging balance. It's also user friendly. **What do you dislike about Gaviti?** nothing it's a great tool for work. I would tell anyone about gaviti. **What problems is Gaviti solving and how is that benefiting you?** it help with my collections projects. **Official Response from Sarah Hein:** > Thank you so much for your kind words and positive feedback! We’re thrilled to hear that Gaviti’s aging balance visibility and user-friendly interface are helping you manage your work more efficiently. It’s wonderful to know the platform supports your collections projects and makes your day-to-day tasks smoother. We truly appreciate your enthusiasm and your willingness to recommend Gaviti to others. Feedback like yours motivates us to continue delivering an intuitive, effective product that brings real value to our users. Thanks again for taking the time to share your experience! ### 35. Seamless Invoice Management, Highly Accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Makaveli . **Reviewed Date:** February 04, 2026 **What do you like best about Gaviti?** I like the accuracy and the timeline of the invoices. I also appreciate the software in general and how it works. It's very easy to set up, which is a big plus for me. **What do you dislike about Gaviti?** N/a **What problems is Gaviti solving and how is that benefiting you?** Gaviti solves the date of the invoices and how fast an invoice can be generated. I like its accuracy, timeline of the invoices, and the software in general, and how it works. ### 36. Gaviti is a great way to track customer payment progress! **Rating:** 4.0/5.0 stars **Reviewed by:** K M. | Collections Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Gaviti?** I like being able to see my numbers move and the seamlessness of integrating our own software with Gaviti. It is very easy to implement needs to Gaviti and have them adapt the software. Customer support is very responsive. I use it daily, and virtually live in this software. **What do you dislike about Gaviti?** I dislike that it updates once every 4 hours. **What problems is Gaviti solving and how is that benefiting you?** This tool helps me resolve past due account reconciliations by providing up-to-date figures. I can easily export this information and share it with the customer. **Official Response from Sarah Hein:** > Thank you for sharing such a thoughtful review! We’re delighted to hear that Gaviti has become a core part of your daily workflow and that the seamless integration with your own software, along with the platform’s adaptability, has made a meaningful difference for you. It’s also great to know that our support team has been responsive and helpful. We love hearing that the real-time visibility into your numbers is empowering your work and helping you manage past-due reconciliations with confidence. We also appreciate your feedback about the update frequency. Understanding how this impacts your workflow is extremely valuable, and it helps guide our ongoing improvements. Our team is continuously exploring ways to enhance data refresh rates and overall system responsiveness. Thank you again for taking the time to share your experience—your insights play a key role in helping us deliver an even better product. ### 37. Best Organizational tool for Collections Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Gaviti?** A great time saver and extra set of eyes. Gaviti helps organize account management, with easy to notate accounts & Invoices. Set follow up reminders, and pause and un-pause workflows. Nice edit features to make corrections if needed. **What do you dislike about Gaviti?** Gaviti fits all my needs when it comes to Collections and accounts management. **What problems is Gaviti solving and how is that benefiting you?** Gaviti is able to mass email reminders on past due invoices. This is benificial to use on 31-60 day invoices to catch them before the roll over into a more past due aging category. This saves a great amount of time compared to manually sending emails on past due accounts. It cuts down on how many past due aging accounts roll over into larger categories. **Official Response from Sarah Hein:** > We are glad that Gaviti has helped your company get more efficient with the accounts receivable business function and has helped you prioritize tasks better. We can tell that you are a power user. :) About the workflows, we provide the default workflow to help our customers get started, but you can create as many workflows as you like and customize them for your needs. In fact we encourage this. If you have any questions about workflows, please feel free to reach out to your dedicated customer success manager. Thank you for taking the time to write a review. ### 38. Clean Interface and Cashflow Boost with Gaviti **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Gaviti?** I like Gaviti's clean interface, which is easy to use and navigate around. It makes it easy and quick to identify issues. Gaviti helps collect invoices more timely and communicate invoicing issues, which promotes good cashflow. **What do you dislike about Gaviti?** Contact info is at the Customer level. Some of our bigger clients have different contacts for each project so we would prefer to be able to store contact info at the project level. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti to collect invoices more timely and address invoicing issues, promoting good cash flow. Its clean interface and easy navigation make identifying issues quick and efficient. **Official Response from Sarah Hein:** > We’re really happy to hear that Gaviti’s clean interface and ease of use are helping you quickly identify issues, improve communication, and collect invoices more efficiently. Supporting stronger cash flow through better visibility and timely follow-ups is exactly what Gaviti is built for. We also truly appreciate your suggestion around contact management. Thank you for sharing the idea of creating and managing contact information at the project level. We'll consider this for future releases. Thank you for taking the time to leave a review. ### 39. Using Gaviti has saved our AR team alot a valuable time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Gaviti?** You are able to set up different workflows and letters that can meet your customers' needs. Which is time-efficient and would add the customer's details. **What do you dislike about Gaviti?** At this stage, I don't have any recommendations for improvement **What problems is Gaviti solving and how is that benefiting you?** Minimizing manual labour we had in the past, automatically sending out invoices and statements. Reminders about invoice due dates. **Official Response from Sarah Hein:** > It’s always uplifting to read feedback, so thank you for that! We noted your comment regarding the Cash Application product, if this is a product that you are interested in using, please contact your company's dedicated Customer Success Manager. Thank you for taking the time to leave a review. ### 40. Global platform **Rating:** 5.0/5.0 stars **Reviewed by:** Norman T. | Employee, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Gaviti?** The best part for me and my team, it's a modern business platform where my team is able to do work on finance, sales and operations. This platform support mid size and large size organization. **What do you dislike about Gaviti?** The dispute management option of this platform can't work automatically. **What problems is Gaviti solving and how is that benefiting you?** This platform helps to reduce the work pressure because of having automated features and very easy to operate. ### 41. Long, complex setup with limited customer adoption— fell short of our expectations **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Gaviti?** The support team is responsive and willing to assist. Automated email workflows are effective once the platform is fully set up. **What do you dislike about Gaviti?** The implementation was lengthy and complicated. The user interface is not very intuitive, which complicates daily use for our A/R clerks. Adoption of the AP Admin portal is extremely low, and our customers faced challenges getting registered successfully on AP Admin Portal. Payment tracking lacks transparency, causing reconciliation challenges. We did not find the reporting usefull. We’ve also experienced inaccurate notifications that affect confidence in the data. **What problems is Gaviti solving and how is that benefiting you?** Gaviti is designed to help automate collections outreach and improve visibility into outstanding invoices. However, due to implementation delays, limited reporting capabilities, and challenges with customer adoption of the customer portal, the platform has not fully delivered on these goals for us. We still rely heavily on manual collection processes. ### 42. Quick,Concise, Accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Pam W. | Salesperson, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Gaviti?** Allows me to know where I stand with my accounts on a daily basis. **What do you dislike about Gaviti?** Sometimes, the columns of informtation are not needed to determine status. **What problems is Gaviti solving and how is that benefiting you?** Allows me the option as to if I will continue doing business with accounts that are not paying me. **Official Response from Sarah Hein:** > Hi Pam! We're thrilled to hear that Gaviti helps you stay on top of your accounts. - That is what we are here for. We also appreciate your constructive feedback about the information columns. We understand that one size doesn't fit all, so it is possible for you to change which columns are visible in the Customer view. Simply click on the "columns icon" at the top of the page and select which columns you want to see. If you are unsure how to do this, please contact your company's dedicated Customer Success Manager. Lastly, it's great to see how Gaviti is enabling you to make informed decisions about your business relationships. This is another reason why we are here! Thank you for taking the time to leave a review. ### 43. Drastically Cuts A/R Work with User-Friendly Automated Invoice Collections **Rating:** 4.5/5.0 stars **Reviewed by:** BHUKYA S. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Gaviti?** its ability to drastically reduce manual accounts receivable (A/R) work by automating, tracking, and managing invoice collections in a single, user-friendly **What do you dislike about Gaviti?** slow system performance (lagging and timeouts) **What problems is Gaviti solving and how is that benefiting you?** solves inefficiencies in B2B accounts receivable by automating the, often manual, ### 44. User-Friendly and Efficient with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Kendrick C. **Reviewed Date:** December 16, 2025 **What do you like best about Gaviti?** I like that Gaviti is easy to use. I also find it valuable that you can export a big amount of deposits in one Excel file. Setting up Gaviti was really easy once I got my access. **What do you dislike about Gaviti?** The reporting and flexibility could be better. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti to apply payments and find payments from clients; it's easy to use and can export a large amount of deposits into Excel. ### 45. Maintain my productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Norman Paul T. | collection specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Gaviti?** helps me maintain my productivity by sending automated emails **What do you dislike about Gaviti?** based on experience it needs more fine tuning to connect to tools like salesforce **What problems is Gaviti solving and how is that benefiting you?** Gaviti is helping me keep up my productivity by sending automatic emails that can be sent as general reminders for due date and request for payment. It is also easy to organize my invoices based on my preference and needs. **Official Response from Sarah Hein:** > Thank you for sharing your feedback! We’re happy to hear that Gaviti is helping you stay productive through automated outreach and easy invoice organization. About connecting to Salesforce: Gaviti has a full native integration with Salesforce, designed to sync data seamlessly. If you’re experiencing issues or feel the connection needs fine-tuning, please reach out to your dedicated Customer Success Manager—they’ll be able to review your setup and ensure everything is optimized to your needs. We appreciate your insights and are always here to help you get the most out of Gaviti! ### 46. Accelerating payment with GAVITI **Rating:** 5.0/5.0 stars **Reviewed by:** S C. | Employee, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Gaviti?** This platform can be connect with existing ERP , accounting software, pulling invoice data ,and reducing risk of errors. Matching of payment to invoices is fully automated. **What do you dislike about Gaviti?** No any Major dislikes, but sometime Hard to find specific invoices, customer and balance amount. **What problems is Gaviti solving and how is that benefiting you?** It helps me to matching payment and save the time. And also gives customizable workflow, automation etc. ### 47. Gaviti has done wonders for our team! **Rating:** 4.5/5.0 stars **Reviewed by:** Lorvy L. | Account Services Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Gaviti?** The features are just great. The way it lets us do our tasks more efficiently is amazing to have. **What do you dislike about Gaviti?** Sometimes the notifications come though repetitively. **What problems is Gaviti solving and how is that benefiting you?** The main problem that Gaviti is solving for our team is the time it takes for us to complete tasks. Gaviti allows us to have more time to work on other tasks on hand. ### 48. What a great tool to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Lorvy L. | Accounts Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Gaviti?** The features give me a lot to work on. The collections team has used Gaviti for a while now and it helped us automate a lot of processes which helped us save lots of time. **What do you dislike about Gaviti?** Repetitive notifications can somewhat be filling my inbox. **What problems is Gaviti solving and how is that benefiting you?** It is a time saver. Automation gives us more time to work on other tasks on hand. **Official Response from Sarah Hein:** > Thank you for the wonderful feedback! We’re thrilled to hear that Gaviti has helped your team automate processes and save valuable time. Regarding the repetitive notifications, the types and frequency of alerts you receive are fully customizable in your settings. If you’d like help adjusting these to better fit your workflow, your company’s dedicated Customer Success Manager will be happy to assist and ensure your notification preferences are optimized. We appreciate your review and are glad Gaviti continues to support your team’s efficiency! ### 49. Facilitate Payment Management with Intuitive Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Gaviti?** I like the ease I have when it comes to making filters and preparing the reports I need during the day. I also appreciate that the clients have adapted excellently to the Gaviti system. **What do you dislike about Gaviti?** Sometimes I need information that is not so easy to find with Gaviti's filters. In general, it is very simple for most of my work, but it could be improved with more variety and clarity. **What problems is Gaviti solving and how is that benefiting you?** I use Gaviti to analyze received payments and prepare detailed reports of our clients, which makes it easier for me to investigate amounts and paid invoices. **Official Response from Sarah Hein:** > We’re glad to hear that Gaviti’s filters and reports help you work efficiently and that your clients have adapted so well to the system. It’s great to know the platform is supporting your payment analysis and helping you prepare detailed, actionable reports. We also appreciate your honest feedback about report clarity and finding specific information. If you ever have trouble locating what you need or feel that certain views could be better optimized, we encourage you to reach out to your dedicated Customer Success Manager. They can help fine-tune filters, recommend best-practice report setups, and walk you through different ways to surface the information you’re looking for. Thank you for taking the time to leave a review. ### 50. Gaviti has been very helpful in maintaining the level of productivity in my work **Rating:** 5.0/5.0 stars **Reviewed by:** Norman T. | Customer Account Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Gaviti?** We can set the type of workflow we have for customers, and it will end out automatic responses/reminders to them to help maintain the level of productivity. It is easy to keep up with all the invoices sent to a customer because we can set automatic responses **What do you dislike about Gaviti?** It might be an issue with our IT, but the communication with Gaviti and Salesforce and other tools can improve **What problems is Gaviti solving and how is that benefiting you?** it solves the productivity issues and cadence between reminders and follow ups being sent to the customer **Official Response from Sarah Hein:** > We truly appreciate you taking the time to share your experience with Gaviti. It’s our goal to provide a seamless and effective A/R automation solution that empowers finance teams to take control of collections without the need for technical support. One of the benefits of Gaviti is that it is a no-code solution and you don't need IT to set it up or use it. We understand how critical smooth integrations are, especially with platforms like Salesforce. Please reach out to your company's dedicated customer success manager and let's solve the communication issue with Salesforce together. We're committed to ensuring your A/R processes are not only streamlined but also fully connected to the systems you rely on most. 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