UR

Verified User in Retail

Small-Business (50 or fewer emp.)

1/29/2018

"Good product but can be laggy"

2/5

What do you like best about GatherUp?

I’m honestly not sure if there’s something I like best. It’s just what we have to use. Review collected by and hosted on G2.com.

What do you dislike about GatherUp?

It can be really laggy. It takes forever to load and makes it challenging to use. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Enterprise (> 1000 emp.)

1/30/2018

"Five Stars"

3/5

What do you like best about GatherUp?

User interfac is easy to navigate and intuitive. Review collected by and hosted on G2.com.

What do you dislike about GatherUp?

You may receive a lot of emails that you don't necessarily want or need. Review collected by and hosted on G2.com.

AA

Verified User in Automotive

Mid-Market (51-1000 emp.)

1/30/2018

"Get Better Business review"

3.5/5

What do you like best about GatherUp?

A client solution to help clients give customer feedback and post encouraging online reviews. Review collected by and hosted on G2.com.

What do you dislike about GatherUp?

Many other platforms that generate increased business revenues that are Free. eg Yelp.com Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

1/30/2018

"Review"

2/5

What do you like best about GatherUp?

Easy to use once understood - interesting and engaging interface Review collected by and hosted on G2.com.

What do you dislike about GatherUp?

Hard to understand at first - requires extensive training Review collected by and hosted on G2.com.

SR

Sue R.

Founder and CEO

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/9/2017

"Great product and support! "

5/5

What do you like best about GatherUp?

Easy and efficient way to collect customer feedback and get online reviews. Love it! Review collected by and hosted on G2.com.

What do you dislike about GatherUp?

Nothing. I really have found it easy to use and effective. Review collected by and hosted on G2.com.

MH

Michael H.

President

Marketing and Advertising

Small-Business (50 or fewer emp.)

11/15/2016

"Great Product - Great Service - Get Five Stars Rocks!"

5/5

What do you like best about GatherUp?

As an agency, we like the white-label option. It's easy to use, easy to implement, and easy for both our clients to wrap the heads around, as well as our valuable marketing team members. It makes their lives easier! Review collected by and hosted on G2.com.

What do you dislike about GatherUp?

It would great if we can show a customer's reviews with first name last name vs. first name last initial.

I believe the review would look more credible. Further, I believe having a job title with the review could be a great build for B2B customers. Review collected by and hosted on G2.com.

Recommendations to others considering GatherUp:

Highly recommend any agency or end client look at this software. It will help you with your business operations and help you with a healthy online review ecosystem Review collected by and hosted on G2.com.

What problems is GatherUp solving and how is that benefiting you?

As an agency we are looking to offer more services & additional revenue streams - solved.

For our clients we are trying to help them solve for whether they have more brand advocates or detractors...establishing an NPS score.

In addition for our clients we want to help build a positive eco system of healthy reviews online Review collected by and hosted on G2.com.

PS

Paul S.

Co-owner & Corporate Counsel

Small-Business (50 or fewer emp.)

9/20/2016

"The Best Customer Feedback and Reviews System!"

5/5

What do you like best about GatherUp?

Get Five Stars does two things very well. I've been working in reputation management for more than 10 years and this is the best way to succeed in your business reputation management program.

First it works extremely well to gather customer feedback. The Net Promoter metric used by Get Five Stars is the best overall predictor of customer satisfaction correlated with business growth. The study verifying this was published in the Harvard Business Review as "The One Number You Need to Grow" in 2003. No other business reviews system uses such an extensively verified metric.

Second, Get Five Stars uses the Net Promoter metric to funnel the happiest customers to review links for your business like Google, Yelp, and Facebook. Unhappy and neutral customers are given the opportunity to provide additional feedback to help mitigate their concerns and offer additional customer support.

Get Five Stars is also a product dedicated to continuous improvement with new features and functions rolled out monthly. The Get Five Stars customer support team is truly focused on providing outstanding support and there's also a monthly webinar to discuss new product features and answer questions.

Want to launch a first-rate reputation management program for your business? Get Five Stars! Review collected by and hosted on G2.com.

What do you dislike about GatherUp?

The only thing I dislike is the lack of a mobile app -- but I'm sure it's in the development pipeline. If one of my clients receives negative feedback, I receive an email notification, but it's easier to respond to the feedback on a laptop or desktop computer. Review collected by and hosted on G2.com.

Recommendations to others considering GatherUp:

Save yourself some time and try Get Five Stars. You'll be glad you did! Review collected by and hosted on G2.com.

What problems is GatherUp solving and how is that benefiting you?

Reputation management is a critical piece of Internet marketing. Get Five Stars solves the reputation management problem for my client small businesses.

My clients are collecting extensive feedback from their customers with Get Five Stars. If there's a problem at the point of customer service, my clients find out early so the problem can be corrected quickly. If an employee provides outstanding customer service, Get Five Stars feedback allows my clients to identify the superior performers for recognition.

With Get Five Stars, my clients are also gathering more reviews at review websites and my clients and I are notified quickly when that happens. Review collected by and hosted on G2.com.

JL

jennifer L.

Director of Marketing & Sales

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/17/2016

"Helpful on so many levels"

5/5

What do you like best about GatherUp?

I love the fact that it is simple to use and allows us to gather feedback from our customers, which helps us to improve our business. I also love that it is affordable! Being a small business, we need to make budgets go farther and GetFiveStars allows us to collect feedback AND publish testimonials in real time, and with a minimal investment and no contract. Review collected by and hosted on G2.com.

What do you dislike about GatherUp?

I wish there was more robust back-end reporting that allowed you to pull aggregated data on response rates and latency. That said, I have suggested some improvements and they have made them very quickly so I'm sure it could be in the pipeline if enough users find value in it. Review collected by and hosted on G2.com.

Recommendations to others considering GatherUp:

The entry price point is completely reasonable so why not try it. I manage Marketing & Sales for a small business and was amazed at how quickly feedback started to come in. I am now able to bring data to the table when suggesting changes and business solutions. Review collected by and hosted on G2.com.

What problems is GatherUp solving and how is that benefiting you?

Collecting and managing customer feedback, increasing the volume and frequency of 3rd-party site reviews, and populating current testimonials for our website content. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/20/2016

"A Great Way to Get Great Reviews"

4.5/5

What do you like best about GatherUp?

The ease of use and ability to quickly receive customer feedback. Allows us to easily implement changes. Review collected by and hosted on G2.com.

What do you dislike about GatherUp?

I do not its customization abilities. There needs to be more customization with the thank you page and follow up email for this to be a product I use long term. Review collected by and hosted on G2.com.

II

Verified User in Insurance

Enterprise (> 1000 emp.)

5/11/2016

"Use this to obtain feedback from customers."

2.5/5

What do you like best about GatherUp?

that it allows for businesses to respond to customer reviews directly on the websites Review collected by and hosted on G2.com.

What do you dislike about GatherUp?

that it used to hide negative reviews. very unprofessional and then the platform changed to display negative reviews Review collected by and hosted on G2.com.

Recommendations to others considering GatherUp:

Really look into how the platform is built out before using it for business, as they sometimes change their model. Review collected by and hosted on G2.com.

What problems is GatherUp solving and how is that benefiting you?

allowing our business owners to receive feedback on this platform and encourage customers to direct these reviews to other social media platforms as well Review collected by and hosted on G2.com.