TD
Timothy D.
CFO
Mid-Market (51-1000 emp.)
"Gatekeeper has allowed us to streamline a previously dysfunctional process"
5/5
What do you like best about Gatekeeper?

We were able to build work streams in the system, that has allowed us to accurately measure our process timing bny department. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

We dont really have any issues at this point. The system has performed as promised, and we continue to expand our usage. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Enterprise (> 1000 emp.)
"Great Product - User Friendly"
4/5
What do you like best about Gatekeeper?

The system is intuitive and user-friendly, easy for most people to pick up and start to use with minimal training.

The ability to sort contracts by vendor (funder in our case), type, start and end dates, etc. is very helpful, as is the ability to filter the data to provide a more limited subset of information. This has allowed us to be more proactive about certain contract renewals, develop greater insights into sources of funding, and Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

I would like to see:

a) more options for customizing the labels on the navigation bar such as changing Vendor/Supplier to Funder (as we did), Entity to 'Branch" or "Unit."

b) additional reporting options - e.g. by contract type

c) from an end user perspective, I would like to see a more streamlined process when creating new contract cards so that there are fewer "clicks" between tabs and so that certain fields are populated by default with the option to change them via a dropdown menu. (e.g. set the default contract status as "live" with the ability to change to "pipeline" when needed.

d) scrolling up and down the screen or left to right can be a bit cumbersome at times. Review collected by and hosted on G2.com.

Response from Ian Bryce of Gatekeeper

Many thanks for your detailed review and helpful feedback.

I know you're in contact with our Customer Success Team to take this forward.

All the best,

Ian

Verified User in Human Resources
UH
Verified User in Human Resources
Enterprise (> 1000 emp.)
"Intuitive and innovative"
5/5
What do you like best about Gatekeeper?

Gatekeeper provides an intuitive system and is very responsive to our needs. I like Gatekeeper's ability to truly connect with the customer and Gatekeeper's will to actually listen to client's suggestions for improvement. They have a clear future roadmap and good communication channels to share updates and/or provide support. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

I would like to have a mobile app. Also it would help our organisation to have the possibility to make our own reports (basic reports are not sufficient since we added some non default fields) Review collected by and hosted on G2.com.

JR
Jessica R.
Small-Business (50 or fewer emp.)
"Great Product & Outstanding Service "
5/5
What do you like best about Gatekeeper?

The service team assigned to us is wonderful. Matt is fantastic to work with and the product is easy to use. The flexibility is refreshing and truly is a wonderful product platform. The workflows are simple to setup and provide maximum functional flexibility. The system has a lot of potential to expand with us as an enterprise grade platform solution. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

Like any product certain functionality or features are offered as additional buy-ups versus being included in base functionality, but the Sales team is willing to work with clients to find the right solutions that are aligned with budget restrictions. Review collected by and hosted on G2.com.

SD
Suraj D.
Mid-Market (51-1000 emp.)
"Contract Management made easy along with seamless reporting and analytics"
4.5/5
What do you like best about Gatekeeper?

The ability to generate quarterly reports has been the key in putting in place a robust contract management program. The ease with which you can access and link contracts is time saving. Gatekeeper also allows me to customize my categories to suit my needs. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

It does not allow you to bulk export contract files and it can be a little overwhelming to get started with so many features Review collected by and hosted on G2.com.

Response from Ian Bryce of Gatekeeper

Hi Suraj, thank you very much for the review.

I've asked your CS Manager to reach out directly to discuss the export function.

Best,

Ian

NT
Nicole T.
Small-Business (50 or fewer emp.)
"A convenient place to store all of my vendor contracts"
4/5
What do you like best about Gatekeeper?

I really like the accessibility of one Cloud that holds all of my information regarding all of my vendors within my practice it's stores all of my files and different information that I would scatter around and look for in one place and then is very nice Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

I didn't thank you for for G Suite I felt like it is a really good cloud-based system and it has helped me sufficiently within my business staying organized and being able to locate things quickly being in the law practice you need to find your files fast a lot of people are depending on it Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"One Stop Shop"
5/5
What do you like best about Gatekeeper?

The first thing I noticed while I was being shown around Gatekeeper was the ease of use, the program is very intuitive. It really is a one stop shop to find out all the necessary information and documents in regards to tracking our Subcontractors. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

I've been using Gatekeeper for about 10 weeks and haven't come across any features/items I dislike. Review collected by and hosted on G2.com.

Response from Ian Bryce of Gatekeeper

Thank you very much for your review.

It's great to hear that Gatekeeper is providing measurable value for you at this early stage.

If you need anything from us, please contact us via support@gatekeeperhq.com or via your Customer Success Manager.

Best,

Ian

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Great filing system if you have multiple documents with similar information across them. "
5/5
What do you like best about Gatekeeper?

Vendors pre populate if i've submitted a contract with them previously. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

When i've finished entering a file there is no "complete" button or notification. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"Great Software"
4.5/5
What do you like best about Gatekeeper?

customization; unique identifiers; open API; user friendly; design is sleek! Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

customization could be more granular; custom fields could be more extensive (types); more conditional responses in custom fields Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Difficult to navigate"
3.5/5
What do you like best about Gatekeeper?

the layout and the format and the colours Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

sometimes the function changes, I use to be able to search by amount of total funding. Now I am unable to Review collected by and hosted on G2.com.

Response from Ian Bryce of Gatekeeper

Thank you for your review.

We'd like very much to resolve your specific reporting issue. Please contact support@gatekeeperhq.com and we can fix this for you.

Regards,

Ian