1. [Home](https://www.g2.com/) 2. ... 3. [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) 4. [Gastuki Discussions](https://www.g2.com/products/gastuki/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50ba0513c98e53669eccb8da9b903399/gastuki.png "Product Avatar Image") ](/products/gastuki/reviews) [ Gastuki ](/products/gastuki/reviews) (1)5.0/5 Gastuki is an Agentic Customer Engagement Platform that helps small and medium-sized businesses acquire, engage, retain, and reactivate customers through AI-powered conversations on WhatsApp. Unlike traditional loyalty software, Gastuki doesn't ask customers to install another mobile app, remember another password, or carry another loyalty card. Instead, it uses the world's most familiar messaging platform—WhatsApp—to deliver intelligent, personalized customer experiences powered by autonomous AI agents. Our mission is simple: Help local businesses compete with enterprise-level customer engagement technology without the complexity or cost. Why Gastuki Exists Millions of local businesses struggle with customer retention. Most loyalty platforms require expensive hardware, dedicated mobile apps, plastic cards, or complicated onboarding experiences that customers simply ignore. Small businesses rarely have marketing teams, CRM specialists, or automation experts. Gastuki changes that. We built an AI-native platform where autonomous agents handle customer engagement while merchants focus on running their business. Agentic Customer Engagement Gastuki introduces a new way to interact with customers. Instead of static marketing campaigns, businesses deploy AI agents capable of: welcoming new customers delivering personalized offers managing digital loyalty programs sending reminders reactivating inactive customers distributing coupons automatically rewarding purchases recommending promotions collecting customer information analyzing campaign performance optimizing engagement over time The result is continuous customer interaction instead of one-time campaigns. Built Around WhatsApp WhatsApp is already the communication platform customers use every day. Gastuki transforms WhatsApp into a complete customer engagement channel. Customers can: join loyalty programs receive digital rewards collect stamps redeem coupons participate in referral campaigns receive personalized promotions interact with AI assistants receive notifications participate in lucky wheel campaigns manage their rewards All without downloading another application. AI Agents Instead of Traditional Automation Traditional marketing automation relies on fixed workflows. Gastuki uses AI agents capable of making contextual decisions based on customer behavior. These agents understand: purchase history visit frequency campaign participation loyalty progress customer inactivity promotion eligibility referral activity This enables businesses to provide dynamic experiences rather than static automation. Loyalty Programs Gastuki includes multiple loyalty mechanisms: Digital Stamp Cards Customers collect digital stamps after purchases. Merchants can configure: number of stamps rewards expiration rules validation process automatic or manual approval Digital Coupons Businesses create promotional campaigns with: expiration dates redemption limits QR validation customer restrictions campaign tracking Lucky Wheel Campaigns Interactive reward campaigns increase customer engagement. Customers spin a digital wheel after qualifying purchases. Possible rewards include: discounts free products exclusive promotions loyalty bonuses instant prizes Referral Programs Customers invite friends using personalized referral codes. Businesses can reward: referrer invited customer both participants Referral performance is fully tracked. Personalized Marketing Gastuki enables merchants to communicate directly with customers through WhatsApp. Campaigns include: personalized offers birthday rewards seasonal promotions customer reactivation abandoned loyalty reminders exclusive VIP campaigns purchase follow-ups Unlike email marketing, conversations happen in a channel customers actively monitor. QR-Based Customer Acquisition Businesses display QR codes inside their stores. Customers scan once. The AI agent handles the onboarding process automatically. No registration forms. No applications. No friction. Customer Insights Gastuki provides actionable business intelligence including: repeat customer rate redemption rate coupon performance campaign effectiveness referral performance customer acquisition sources engagement trends loyalty participation reward usage customer lifetime engagement Designed for SMBs Gastuki is built specifically for businesses without dedicated IT teams. Setup takes minutes. No hardware installation. No POS integration required. No mobile app development. No complex CRM implementation. Ideal Industries Gastuki is used by: bakeries coffee shops restaurants convenience stores retail stores beauty salons gyms pharmacies specialty shops local franchises independent retailers service businesses AI-Powered Personal Finance Gastuki also provides an AI personal finance assistant through WhatsApp. Consumers can: track expenses categorize spending upload receipts process invoices manage shopping lists split bills monitor budgets This creates a unique ecosystem where consumers and merchants interact through the same conversational platform. Enterprise-Grade Technology Gastuki combines: Conversational AI AI Agents WhatsApp Business Marketing Automation Customer Engagement Loyalty Management Campaign Automation QR Experiences Customer Analytics CRM Capabilities into a single platform designed for modern local businesses. Why Businesses Choose Gastuki No customer app required AI-powered customer engagement WhatsApp-first experience Low learning curve Fast deployment Affordable for SMBs Personalized loyalty campaigns Autonomous AI agents Customer retention automation Increased repeat purchases Higher customer lifetime value Actionable analytics Frictionless customer onboarding Modern conversational experiences Our Vision We believe every local business should have access to intelligent customer engagement technology previously available only to large enterprises. Gastuki is building the future where AI agents become the primary interface between businesses and customers—creating personalized, autonomous, and conversational relationships that drive long-term loyalty, sustainable growth, and exceptional customer experiences. Show More When users leave Gastuki reviews, G2 also collects common questions about the day-to-day use of Gastuki. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 100.0 Nps Score ### All Gastuki Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about Gastuki yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/gastuki/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_50ba0513c98e53669eccb8da9b903399/gastuki.png "Product Avatar Image") ### Have you used Gastuki before? Answer a few questions to help the Gastuki community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgastuki%2Fdiscuss%3Fsmall_ask%3Dgastuki) No