--- title: Gartner Reviews meta_title: 'Gartner Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 88 reviews by the users' company size, role or industry to find out how Gartner works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 88 scale: '5' date_modified: '2026-08-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Gartner Reviews **Vendor:** Gartner **Category:** [Technology Research Services](https://www.g2.com/categories/technology-research-services) **Average Rating:** 4.0/5.0 **Total Reviews:** 88 ## About Gartner Gartner, Inc. is a research and advisory firm specializing in business and technology insights. With over 45 years of experience, Gartner provides actionable, objective guidance to executives and their teams, enabling faster, smarter decisions on mission-critical priorities. Serving clients in approximately 90 countries, the company offers a comprehensive suite of services, including research reports, consulting, and conferences. Key Features and Functionality: - Independent, Objective Insights: Gartner delivers unbiased research and analysis, helping organizations navigate complex business and technology landscapes. - AskGartner AI-Powered Tool: This proprietary tool provides rapid access to Gartner's extensive knowledge base, offering tailored insights to support informed decision-making. - Executive Partner Support: Clients receive dedicated guidance from experienced former practitioners who understand the challenges of leadership roles. - Diagnostics and Benchmarks: Gartner offers tools to assess and compare organizational performance, aiding in identifying areas for improvement. - Expert Consultations: One-on-one discussions with Gartner experts address specific organizational priorities and challenges. - Technology Decision Tools: Resources are available to assist in making confident technology investments aligned with business objectives. - C-Level Communities and Events: Gartner facilitates peer networking through conferences and communities, fostering collaboration and shared learning among executives. Primary Value and Solutions: Gartner empowers organizations by providing trusted insights and tools that drive performance on critical business priorities. By leveraging Gartner's expertise, clients can make informed decisions, optimize operations, and stay ahead in a rapidly evolving market. The company's comprehensive approach addresses the unique needs of various industries and functions, ensuring tailored solutions that lead to tangible business outcomes. ## Gartner Pros & Cons **What users like:** - Users trust the **authenticity of Gartner’s reviews** , providing valuable insights for informed decision-making on software and vendors. (3 reviews) - Users value the **authentic reviews and deeper insights** from Gartner, aiding informed decisions on software choices. (2 reviews) - Users value the **depth and credibility of Gartner's research** , enhancing their decision-making with trusted, well-structured insights. (2 reviews) - Users find the **ease of use** of Gartner enhances their research efficiency and streamlines their workflow. (1 reviews) - Users value Gartner for its **depth and credibility in research** , aiding informed decision-making and vendor evaluation. (1 reviews) - Users find Gartner's **authentic reviews** invaluable for choosing the best software solutions and understanding alternatives. (1 reviews) - Time Efficiency (1 reviews) - Users value the **authentic user verification** from Gartner, aiding in informed software selection and trustworthiness. (1 reviews) **What users dislike:** - Users find Gartner's services **expensive** , making it challenging for smaller companies to fully benefit from their insights. (2 reviews) - Users note the **expensive and limited access** to Gartner, making it hard for smaller companies to benefit fully. (1 reviews) - Users find **Gartner's bias towards larger enterprises** limits access and relevance for smaller companies and startups. (1 reviews) - Users face **lack of information** as reports can be overly high-level, making it difficult to gain tactical insights. (1 reviews) - Users express concern about **small business neglect** , noting high costs and limited relevant content for smaller companies. (1 reviews) - Technical Issues (1 reviews) ## Gartner Reviews ### 1. T's and C's for thee, but not for me... **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Gartner?** Great analysts that cover their markets well, for the markets that they cover. Highly regarded Magic Quadrants that help potential buyers create accurate short lists quickly. **What do you dislike about Gartner?** Gartner allows clients to reallocate seats to new users, but not when organizational changes result in a role moving to a different country. This is a barrier for international and global firms that promote from within and have experts around the world. Gartner constantly tries to regionally upsell. Gartner has also shifted the locations of analysts in a way that reduces availability by 66%. Combined with the antiquated country-based seats, the ROI of our Gartner contract decreased 80% after signing up. **What problems is Gartner solving and how is that benefiting you?** Accessing information about the markets we serve as a technology vendor. They have provided us industry and trend information for key markets. They have some amazing analysts with pertinent insights and interesting perspectives. However, they have a habit of shifting analysts and coverage across the world, exiting covered markets, and decommitting from items in the planned research calendar. I will never again sign a multi-year agreement with this vendor. When Gartner has product and market coverage, they offer amazing service. When they choose to exit, be prepared to spend a lot of time with an account manager but getting nowhere. ### 2. A poor experience rather Hooliganism **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Gartner?** A good amount of information could be found, however, the information seems to be super positive which seems suspicious. Though they have a good website and fancy marketing style doubtful quality. **What do you dislike about Gartner?** I got a chance to contribute to the peer review section of this organization and I submitted 10+ reviews, keeping in mind the usage of words and authenticity of the content. None of the reviews were accepted and when asked their support team about the reason first they told me that I don't use the software I reviewed after providing proof of the usage they said they have all the rights to reject any review without providing any proper reason. Great display of hooliganism **What problems is Gartner solving and how is that benefiting you?** We were searching for a tool that could help us automate the visual testing and Gartner was the platform where we first started searching, comparing and gaining knowledge about the various tools available. Found some insights there. ## Gartner Discussions - [What services Gartner provide?](https://www.g2.com/discussions/what-services-gartner-provide) - 1 comment - [View Gartner pricing details and edition comparison](https://www.g2.com/products/gartner/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+10%3A57%3A21+-0500&secure%5Bsession_id%5D=f904fd72-89a9-485d-ac1f-2e5f25100800&secure%5Btoken%5D=8427560ad371317968545fdececa57eb1bd1c22622e56c8d8c4476daf3e42321&format=llm_user) ## Top Gartner Alternatives - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,373 reviews) - [Forrester](https://www.g2.com/products/forrester/reviews) - 4.3/5.0 (37 reviews) - [IDC](https://www.g2.com/products/idc/reviews) - 4.5/5.0 (24 reviews)