Personalization, Omni channel engagement Review collected by and hosted on G2.com.
None as of now. Good platform but can come up with new features to satisfy the users and innovate Review collected by and hosted on G2.com.
Personalization, Omni channel engagement Review collected by and hosted on G2.com.
None as of now. Good platform but can come up with new features to satisfy the users and innovate Review collected by and hosted on G2.com.
Everything is automated, such as emailing and social communication, which could easily be done via mobile. Now no longer will anyone have to reply. It can be done automatically without even reading it or proofreading it. Review collected by and hosted on G2.com.
The design is tricky; not everyone can use this .one should have a user manual to learn and manage the software quickly. Review collected by and hosted on G2.com.
I have used the e-commerce & retail feature for one of my clients in the fashion industry, & it helps me review user behaviour & show ads accordingly. which actually resulted in increase in sales Review collected by and hosted on G2.com.
Nothing as such, the feature I was using were good to go. I would say that I highly important to understand that it is dependent in some data to do analysis. I would suggest if you can add something for very small or newer retail players Review collected by and hosted on G2.com.

The campaign manager capability to automate any industry journeys and run simulation in real-time is very effective for CLV and doing A/B analytics. I also like the post-sales support given by the customer success team on various issues/configuration of the use cases Review collected by and hosted on G2.com.
AI based presreptive analytics is a feature which is under roadmap and visualisation of all data sets is also what is desired Review collected by and hosted on G2.com.
The technical support and services provided are simply mindblowing. They have the best Journey Builder in the market which is capable of executing any logical flow one can come up with. Review collected by and hosted on G2.com.
The user interface. Not the best in the market but certainly right up there, Few changes to the look and feel of the UI should do to turn the tables around. Review collected by and hosted on G2.com.
The possibilities with the drag and drop blocks is endless and they certainly rise up to the occasion. Review collected by and hosted on G2.com.
Not so sophisticated interface , user interface should be improved. Review collected by and hosted on G2.com.
Their intelligent journey builder leaves nothing to chance. The permutations and combinations available for creating numerous journey options are mind boggling and thought out to the last detail. Review collected by and hosted on G2.com.
The interface could be a little more aesthetic but at the back end, that requirement is really just a frill. Review collected by and hosted on G2.com.