--- title: Gallabox Reviews meta_title: 'Gallabox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 169 reviews by the users' company size, role or industry to find out how Gallabox works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 169 scale: '5' date_modified: '2026-08-07' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Gallabox Reviews **Vendor:** MangoLeap **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 169 ## About Gallabox Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond. ## Gallabox Pros & Cons **What users like:** - Users find Gallabox to be **intuitive and easy to set up** , making customer communication management seamless and effective. (6 reviews) - Users highlight the **automation features** of Gallabox, enhancing communication efficiency and streamlining their workflows effectively. (5 reviews) - Users commend Gallabox for its **excellent customer support** and effective integration capabilities that enhance team communication. (5 reviews) - Users love the **seamless integrations** of Gallabox, enhancing team collaboration and efficiency in managing WhatsApp communications. (5 reviews) - Users highlight the **easy integrations** of Gallabox, facilitating seamless connections with tools like HubSpot for improved communication. (4 reviews) - Chat Functionality (3 reviews) - Easy Setup (3 reviews) - Users value the **direct Hubspot integration** and extensive features of Gallabox, enhancing their communication efficiency. (3 reviews) - Users find the **customer support outstanding** , specifically praising the account managers for their availability and assistance. (3 reviews) - Response Time (3 reviews) **What users dislike:** - Users find the **reporting and analytics dashboard limited** , lacking essential insights for effective communication management. (2 reviews) - Users find the **reporting features inadequate** , limiting insights on performance and response metrics, which hinders optimization. (2 reviews) - Users desire more **customization options** in Gallabox templates for a tailored experience that meets their specific needs. (2 reviews) - Users note **limited training resources** for bots, impacting their effectiveness and requiring more support for setup. (2 reviews) - Users find **customer support unsatisfactory** , citing poor response times and a lack of helpful documentation for troubleshooting. (2 reviews) - Adjustment Difficulties (1 reviews) - AI Limitations (1 reviews) - Bot Functionality (1 reviews) - Challenging Reporting (1 reviews) - Chat Functionality (1 reviews) ## Gallabox Reviews ### 1. Gallabox support **Rating:** 5.0/5.0 stars **Reviewed by:** Faisal L. | Senior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Gallabox?** Gallabox support team is very responsive. **What do you dislike about Gallabox?** As of now there is noting to dislike about gallabox **What problems is Gallabox solving and how is that benefiting you?** Gallabox bot for automation ### 2. Gallabox has been an absolute game-changer for our family business **Rating:** 5.0/5.0 stars **Reviewed by:** Anubhav S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Gallabox?** Gallabox's standout feature is its ability to effortlessly integrate with ZOHO CRM and RazorPay. This integration has been a game-changer, streamlining our processes and allowing us to nurture customer relationships while managing transactions with unparalleled ease. The platform's user-friendly interface and intuitive design have made automating workflows and engaging customers via WhatsApp an intuitive and enjoyable experience. We love that Gallabox makes extremely complext tasks like creating bots easy and understandable. The support team gets a 5/5 too. **What do you dislike about Gallabox?** It's rare to come across a tool that leaves little room for criticism, and Gallabox is one of those gems. If there's any constructive feedback, it would revolve around the availability of more in-depth tutorial resources. Comprehensive videos covering advanced features like API integration and variable utilization would empower users to harness Gallabox's potential to the fullest. **What problems is Gallabox solving and how is that benefiting you?** As a family-run business in the textiles industry, integrating technology seamlessly into our operations is crucial. Gallabox has emerged as the perfect ally in this journey, reshaping the way we manage our WhatsApp channels and redefining the possibilities of efficient customer engagement. Gallabox stepped in to address several key challenges in our operations. First and foremost, it revolutionized our approach to managing WhatsApp channels. Customer inquiries and interactions are now organized, efficient, and effective. The integration with ZOHO CRM has elevated our customer relationship management, providing insights that empower our customer service. The seamless connection with RazorPay has resulted in smoother transactions, bolstering customer satisfaction and fueling revenue growth. This review also carries a special mention for Ishwarya, whose unwavering support has truly made Gallabox an integral part of our success story. ### 3. Gallabox Implementation team Rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Maya K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Gallabox?** what a wonderful team you are & an absolute brilliant system, trainings given to implmentation team. Adithya Ashok is an excellent proactive product implmentation person and assited me very quickly & perfectly to the requirement. I give 100 / 100 points to him as a resource ot the organization. Also, to compliment Gallabox is a wonderful platform to have with ZOHO. **What do you dislike about Gallabox?** nothing as of now, as this was my first implementation session **What problems is Gallabox solving and how is that benefiting you?** Instant Chat with clients & tracked. Also allowing clients to pause messaging. ### 4. Gallabox Official WhatsApp API Message Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Gallabox?** a very good sales and support team, work with a process on time **What do you dislike about Gallabox?** Chatbot and Conversation messages start to use, also UI is very easy to use with multipme funcions, i have start using it on daily bases, implementation is very good, integration of is also available **What problems is Gallabox solving and how is that benefiting you?** filter the lead ### 5. A good platform to use for whatsapp marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Dhruv T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Gallabox?** The support team is superb, they are promt to resolve the issues. **What do you dislike about Gallabox?** It can't track conversion (sales) on its own dashboard. **What problems is Gallabox solving and how is that benefiting you?** I'm using it for whatsapp marketing and to setup communication with customers. ### 6. Great experience with Gallabox **Rating:** 4.5/5.0 stars **Reviewed by:** tarini k. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Gallabox?** It is very easy to use and convenient. The drag and drop features helped us create our chatbot in no time. The support provided was also good and they helped us whenever we reached out to them with any issues. Thanks for the great service. We are finding Gallabox very useful. **What do you dislike about Gallabox?** We had to make the chatbot keyword based since if the flow breaks it restarts with the first message. This was a more nuanced requirement of ours and not needed by everyone. However, the Gallabox team assured us that they are working on adding this feature as well. **What problems is Gallabox solving and how is that benefiting you?** It is helping us with an automated chatbot that can guide customers directly without the need for a person to chat or call them. It also helps connect customers to support agents on WhatsApp. Yes, our performance has increased since this is a new added channel of revenue. ### 7. Excellent product for marketing and customer engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Gallabox?** 1.Direct Communication with Customers. 2.Broadcast for customers **What do you dislike about Gallabox?** Gallabox should organize more indepth training session **What problems is Gallabox solving and how is that benefiting you?** Gallabox is helping to centrally manage all WhatsApp communication ### 8. Worst Support **Rating:** 3.0/5.0 stars **Reviewed by:** Bhuvan Y. | IT Department Executive, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Gallabox?** 1) easy to use, 2) we can create our own bot text within minutes, 3) we can use it to centralize the WhatsApp text of all our employees. **What do you dislike about Gallabox?** - worst support system. - we would even get a confirmation on the email bot as they have recivied a mail. - worst of all, you have send 3-4 reminder mails to get a reply for initial query. **What problems is Gallabox solving and how is that benefiting you?** capturing the basic details with the clients, and providing them with basic information. ### 9. Easy to use. Kind and well responsive team. **Rating:** 5.0/5.0 stars **Reviewed by:** vinoth m. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Gallabox?** We have onboarded Gallabox for the marketing campaign of medjobs. On boarding was smooth. Implementation team was kind and supportive to our all queries. User interface was very friendly. It has load of features which are more than needed for our requirement. Also we have selected gallabox because it is a home grown company in chennai. We believe in our entrpreneurs' morale in their work & business. Will update more soon after a while. **What do you dislike about Gallabox?** Nothing as of now.Will update after a while. **What problems is Gallabox solving and how is that benefiting you?** It help us to reach our customers and gain new users. reduces team work load. ### 10. WhatsApp marketing made simple **Rating:** 5.0/5.0 stars **Reviewed by:** Periaswamy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Gallabox?** Support individuals and their role in instructing new users in an uncomplicated manner. Post-sales support and training. However, Gallabox is an exceptionally easy tool to use. You can create and customize modules according to our needs. It is undoubtedly an essential software for WhatsApp marketing and chatbots. Special thanks to Aditya Ashok for helping me use this software daily. **What do you dislike about Gallabox?** Nothing much. Can support multiple numbers on WhatsApp marketing at the same pricing. **What problems is Gallabox solving and how is that benefiting you?** It automates many of my daily manual tasks. It has many functionalities for marketing. ### 11. Great team and good onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Gallabox?** Very prompt team Easy interface Very intuitive **What do you dislike about Gallabox?** Nothing comes to mind right now. Too early to say **What problems is Gallabox solving and how is that benefiting you?** I am consulting a doctor who gets a lot of whatsapp inbounds. He wanted somehting that could help him capture better data and manage the traffic. ### 12. Streamlining Customer Interactions with Gallabox **Rating:** 5.0/5.0 stars **Reviewed by:** Shreekanth C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Gallabox?** Gallabox is an excellent tool for businesses looking to enhance their customer interactions on WhatsApp. With its automation features, Gallabox makes it easy for companies to streamline their customer interactions and increase conversions. The platform's intuitive interface allows users to set up automated responses to common customer queries, saving time and effort in managing customer inquiries. One of the key advantages of Gallabox is its ability to turn conversations into transactions. By allowing businesses to integrate payment options into their WhatsApp interactions seamlessly, Gallabox makes it easy for customers to complete purchases without having to leave the messaging platform. Overall, Gallabox is a valuable tool for businesses looking to enhance their WhatsApp customer interactions and streamline their sales processes. Its intuitive interface and automation features make it a powerful tool for businesses of all sizes, and its ability to turn conversations into transactions is sure to help drive revenue and increase customer satisfaction. **What do you dislike about Gallabox?** It would be great if they could make the integration part easy for a non-tech team to make themselves. And a few more detailed videos on the latest version of gallabox. **What problems is Gallabox solving and how is that benefiting you?** Communication with customers about their orders was made easy. ### 13. Gallabox - A wonderful whatsapp automation tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Gallabox?** The integrations they provide with the package are wonderful. Also, the messaging occurs very fast and is very efficient to use. The competitors are much costlier than Gallabox. **What do you dislike about Gallabox?** I have been using it for quite a long time and invested my time in whatsapp integration with Gallabox. But, as such I don't find any limitations of the product. Still, I found a lot of difficulties in setting it up. Bu , the team actively helped me. **What problems is Gallabox solving and how is that benefiting you?** Basically, my firm wasn't able to communicate with its clients very frequently, this lead to a sense of dissatisfaction to them. But gallabox solved this problem. Now, our firm works efficiently and in a productive way. ### 14. Galla box - One of the best collaborative communication tool **Rating:** 4.0/5.0 stars **Reviewed by:** Shivanika D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Gallabox?** As a psychologist using gallabox for professional front works the best for me as it helps me to have conversation with my patients from multiple channels and is very user friendly for me . **What do you dislike about Gallabox?** Sometimes the app lags on my phone but most of the times it works well for me. **What problems is Gallabox solving and how is that benefiting you?** It helps me to go through chats of my entire team at one place, for example: what strategies they are suggesting to the clients etc can be monitored. So I have access to the chats of my team benefits me in tracking and monitoring. ### 15. Gallabox An Amazing Tool for Easy Bot Building **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Gallabox?** The Gallabox Whatsapp Chatbot builder is incredibly user-friendly and easy to use. It allowed us to create a custom chatbot in just a few minutes, which helped our customers to communicate with the bot directly. We used the solution to answer customer queries, provide support, and generated leads. We were seriously impressed by the support provided by the Gallabox Team. with a comprehensive knowledge base and an experienced team of professionals available to help. The team also provided technical support. Overall, Gallabox is a fantastic tool for businesses looking to solve business communication/marketing problems. It is user-friendly, easy to use, and provides fantastic support. **What do you dislike about Gallabox?** Not really a dislike but I feel the team should upload videos regarding bot usage and some advanced features such as API Integration and using of variables **What problems is Gallabox solving and how is that benefiting you?** Gallabox helped us in solving FAQs for our customers also it helped in generating new Leads from facebook campaigns ### 16. amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Gallabox?** myself harshad,i have travel company.we got amazing costemer serivice from gallabox,i am strongly recomended to other companies.thanks gallabox **What do you dislike about Gallabox?** i need gallabox field in zoho.we cant track costemer message in zoho.we need extra futures in zoho crm.hopefully campfly **What problems is Gallabox solving and how is that benefiting you?** we can give good costemer service ### 17. its very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Gallabox?** ticket raise & help services via mail & Call **What do you dislike about Gallabox?** till now no issue. more help in green tick **What problems is Gallabox solving and how is that benefiting you?** Bulk msg ### 18. Very smooth and quick response and setup with Gallabox team. **Rating:** 5.0/5.0 stars **Reviewed by:** Rupesh S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Gallabox?** I have multiple clients from different industries - from ecommerce to service based - But Tools Gallabox have created cater all the requiremets with precision you want to make with automations. Ease of use - implementation and integration was on point - Thanks to Nadeem - excellnet support from him. **What do you dislike about Gallabox?** Nothing to dislike - just if they can offer first months whatsapp credits :-) **What problems is Gallabox solving and how is that benefiting you?** Autmation and drip marketing ### 19. Gallabox - Empowering Marketing and Business Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Anshika G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Gallabox?** As an Ed Tech - Business Executive, I am always looking for effective and efficient ways to reach and engage with my target audience, and Gallabox has exceeded my expectations in every aspect. Easy to set up and manage Whatsapp Campaigns Gallabox's team customer support is promp and helpful **What do you dislike about Gallabox?** They could provide more flexible pricing options to businesses of all sizes. **What problems is Gallabox solving and how is that benefiting you?** Sending Bulk Messages and Whatsapp Marketing Campaigns for our Product With Automate responses and chatbots, Gallabox has made customer communication seamless ### 20. Complex to Simple Chat bot- One solution for all **Rating:** 4.5/5.0 stars **Reviewed by:** Manmeet K. | Head of Products, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Gallabox?** We have an extremely complex system that required a chatbot that could easily integrate with our system. Gallbox has made complex API integrations so smoother that we continue to use it as a key channel for acquiring and retaining customers. We evaluated WATI and Interakt and realized that Gallabox stands out as we could integrate deeper with Whatsapp for our entire customer lifecycle. We also get Whatsapp APIs which we can integrate easily for more customization. The best part is that all this is at par in pricing with other players and I dont need to think twice about its cost effectivensss. **What do you dislike about Gallabox?** While integrating we had few bugs which needed to be fixed. but their KAM and their tech support have been very impressive in fast turn around of the issues. They might need to work with multiple Whatsapp API partners as dependence on 1 does not bode well in case there is a major outage and if your sysems are dependent on Whatsapp for customer communication **What problems is Gallabox solving and how is that benefiting you?** Making complex chatbot application development simpler through a User Interface which is very intuitive and simpler to use. ### 21. Great platform and service! **Rating:** 5.0/5.0 stars **Reviewed by:** Lokesh V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Gallabox?** The UI is very user friendly and intuitive and the integration is spot on. **What do you dislike about Gallabox?** The platform has a lot of options and customizations that the users will find it confusing in the beginning. **What problems is Gallabox solving and how is that benefiting you?** Using two whatsapp numbers with a single account and integrating that account with CRM. ### 22. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Gallabox?** The ease of operation. How well designed it is. **What do you dislike about Gallabox?** Nothing that I could think of. Because everything was fine. **What problems is Gallabox solving and how is that benefiting you?** It's helping me bring all the queries to one platform. Helping me in channelising all my efforts in one direction. ### 23. Best For WhatsApp Broadcasting **Rating:** 4.0/5.0 stars **Reviewed by:** Jindal's M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Gallabox?** I like their support, after-sales & data privacy the most, so I choose Gallabox even after having lot more cheaper options than Gallabox. **What do you dislike about Gallabox?** I am using Gallabox for approx 2-3 months and didn't find any wrong thing about this **What problems is Gallabox solving and how is that benefiting you?** Everything related to WhatsApp broadcasting, real time stats, & collection of information & real-time response via bot etc., help me a lot in simplifying my work ### 24. Best whatsapp saas tool **Rating:** 5.0/5.0 stars **Reviewed by:** Hemant S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Gallabox?** Easy to use, quick and fast support team. I had a ton of customisation requirements they were always available on call to help me out. The complete feature set, much better than other whatsapp saas tools. **What do you dislike about Gallabox?** Nothing as such. I would recommend reworking the chat panels - " open , mine , resolved " for single users - who do not have a team. It gets confusing sometimes. **What problems is Gallabox solving and how is that benefiting you?** using their API I send my clients updates of their order and receive payment through it as well. Running campaigns has increased my conversion rates by 20%. I am underusing it a lot at the moment ### 25. One-Stop WhatsApp Marketing Solution **Rating:** 5.0/5.0 stars **Reviewed by:** mohit.s s. | Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Gallabox?** The most amazing thing about using Gallabox is its autmation and integration feature. In our case, we have increased our conversion rate using Facebook Integration and Bot feature. We have alltogether started Whatsapp Chat Process, which helped my team to reach out to the most interested customers in real time. Also, another benefit I realized is the improved brand presence. **What do you dislike about Gallabox?** I do not felt any thing which made me dislike Gallabox. However, Just like any other software platform we always look forward for the regular feature updates & improvement. **What problems is Gallabox solving and how is that benefiting you?** Gallabox is helping us finding out the customer interest level in different educational programs, which is helping my team to indentify the customers who should be contacted at priority. This whole process optimizing the sales process and boosting my team morale as well. It's a must for any brand nowadays. ### 26. It is a value-for-money decision, and you will never regret purchasing the product. **Rating:** 4.5/5.0 stars **Reviewed by:** Anand M. D. | Founder and Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2023 **What do you like best about Gallabox?** After spending so many years in the IT industry, I realized is making a user-friendly product is always challenging. GallaBox is one of the examples which has a user-friendly effect and also with fantastic Service support. They are beneficial. If you are a small or medium-scale industry or a startup, Go for GallaBox without thinking much. **What do you dislike about Gallabox?** 1. Some advanced features may not be available. 2. Learning curve is a little high if you are first a time user, but with training, support is outstanding. **What problems is Gallabox solving and how is that benefiting you?** It's very smooth communication between your client and your company. It's a new way of introducing your product or service without disturbing clients' time, and whenever they are free, they can reply to your communication. ### 27. Best Solution For eCommerce. **Rating:** 5.0/5.0 stars **Reviewed by:** Tanvi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Gallabox?** We are a small clothing business based out of Pune. Gallabox is a perfect solution for small online businesses the ease of creating new campaigns and sending bulk WhatsApp messages was the biggest HIT for us, we generated multiple orders through campaigns, also it is very easy to build bots and automate processes, lastly, we used WooCommerce Connect plugin to send order updates to our customer. Overall we are more than satisfied with Gallabox. **What do you dislike about Gallabox?** Well, there was only one thing wrong about Gallabox, we were not able to remove already fetched catalogs, but from last update we can easily remove the catalogs **What problems is Gallabox solving and how is that benefiting you?** Sending Updates: Gallabox helps us to send automated campaigns directly on customers' WhatsApp, which helps us to generate more sales. Sending Notifications: We used Gallabox to send automated notifications, such as when the new order was placed when an order was shipped, etc KYC: Our bot helps us to get customer details. ### 28. Great product for Scalable marketing with ease of use. **Rating:** 4.5/5.0 stars **Reviewed by:** Vishaak J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Gallabox?** Great product with good UI UX. Has proven to be helpful in our marketing campaigns. The Bot element has shown a potentially significant scalable marketing structure for us. Good Onboarding and Customer success team. Iswarya was our Key account manager who explained the product in detail and set up our process in just a couple of sessions. **What do you dislike about Gallabox?** It's relatively unknown. Had to find about it from Linkedin. Hope the teams find some rooms which are quiet during customer calls. **What problems is Gallabox solving and how is that benefiting you?** 1. Direct Mass communicatoin 2. Scalable 3. Cost reduction. 4. Quick sales cycle. 5. Customer time to value is high. 6. Better response rate and engagement from our customers ### 29. Communication made simple **Rating:** 5.0/5.0 stars **Reviewed by:** Prashanth S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Gallabox?** First, the support team is really good and responsive. Have tried other services, but no proper support made me drop them and look for alternatives. Now, I think my hunt ends. Without adequate support, don't think any such service will last long. They have a clean and neat interface, the best among those I have tried so far. And moreover, they look to be constantly upgrading things in the backend, which is a good sign. Integrations are simple and plenty of options available too. Along with that, the pricing is competitive and does not have any limits on how many integrations you can have unlike others. **What do you dislike about Gallabox?** Not much to complain as yet. The android app is a little slow to load on the conversations, but I guess it will only get better from there. Otherwise, my experience has been good with them so far. **What problems is Gallabox solving and how is that benefiting you?** Communication with the end consumer has become pretty quick and easy. Sending order updates, getting deliveries co-ordinated, or providing end consumer support to the customer has become very easy now. ### 30. Great Experince **Rating:** 5.0/5.0 stars **Reviewed by:** Rakshith j. | Deshkal Networks, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Gallabox?** They Clarified my all doubts with politely **What do you dislike about Gallabox?** Nothing to say because they make time for clarrify my doubts. **What problems is Gallabox solving and how is that benefiting you?** Integration part ### 31. User-Friendly Workflow and Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Arpit S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Gallabox?** Very useful to connect with external tools like ZOHO CRM, and we can automate leads data and chatbot and which helps us to nurture the data also **What do you dislike about Gallabox?** Nothing as much as I faced before, sometime i faced server issues but the Gallabox team are always available to solve this **What problems is Gallabox solving and how is that benefiting you?** Its provide the easiest way to create the chatbot on blueprint and its help us to nurture the lead into demand ### 32. Good interface and easy to be hands on **Rating:** 4.0/5.0 stars **Reviewed by:** Sandeep T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Gallabox?** Support system is good, their videos are self explanatory and the interface is user friendly **What do you dislike about Gallabox?** Thrz always scope of improvement for everyone :-) **What problems is Gallabox solving and how is that benefiting you?** Help me connect real-time with my clients in a simple manner ### 33. Great WhatsApp Automation tool to get started for any SMB **Rating:** 4.5/5.0 stars **Reviewed by:** Likhith R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2023 **What do you like best about Gallabox?** 1. Intuitive UI 2. Easy Integration with Hubspot and Shopify 3. Pre set ready to use templates 4. Support has been good **What do you dislike about Gallabox?** 1. Limited Native integration (they are adding more at the moment) 2. Bot flow can be easier and more tutorials are needed instead of waiting from support team **What problems is Gallabox solving and how is that benefiting you?** 1. Using it to streamline our inbound queries, integration with shopify helping us to easy plug-in to our products. 2. Helping is to share real time updates on orders, tracking and support related ### 34. One Stop Best Solution for Business Expansion through Whatsapp **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Gallabox?** Their product is robust and all inclusive features in design. Their support is very quick and they resolve each and every ticket with experienced support persons handling the system. **What do you dislike about Gallabox?** Nothing about Gallabox is such that I would say that I dislike. I feel they have made an excellent product and have managed to provide support with good team to achieve desired results. **What problems is Gallabox solving and how is that benefiting you?** Gallabox is solving problems in systematic manner. They first understand the requirement and then act accordingly instead of providing system generated answers. ### 35. Best Whatsapp Tool out there **Rating:** 5.0/5.0 stars **Reviewed by:** Shohra H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Gallabox?** The onboardinf support done by Nadeem. He was so patient and took me through kn boarding 5 times. Helped me with Broadcadts, template creation, contact importing etc **What do you dislike about Gallabox?** Irs not available on mobile. Maybe jn the gupgraded version **What problems is Gallabox solving and how is that benefiting you?** Reaching large groups ### 36. Nice **Rating:** 4.0/5.0 stars **Reviewed by:** gharuda i. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Gallabox?** We are using WhatsApp bot in that most of the flow was created by the technical team **What do you dislike about Gallabox?** Late status update recording query ask for **What problems is Gallabox solving and how is that benefiting you?** we are using multiple api in chatbot flow they help us with response and passing the variable in multiple flows in a bot ### 37. Best tool for Whatsapp Automations and Broadcast **Rating:** 5.0/5.0 stars **Reviewed by:** Mukunt B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Gallabox?** Clean UI. Easy to use and maneuver through the app and the best onboarding support. **What do you dislike about Gallabox?** More use cases to be thought about on the tool. **What problems is Gallabox solving and how is that benefiting you?** Building chatbots natively on Whatsapp. ### 38. Best Business Whatsapp API Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Swaminathan S. | Technical Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Gallabox?** - We found gallabox, who can assist us to create a user friendly WhatsApp API bot. - The flow creation was awesome and it doesn't require any skilled manpower to create the flow - It will assign the conversation automatically based on the flow we defined **What do you dislike about Gallabox?** I don't see any major dislikes from the gallabox. But we have to login Gallabox mobile app every day so that the new alerts coming to our mobile device. Apart from that no major drawbacks **What problems is Gallabox solving and how is that benefiting you?** Most of the customers are really interested to post message via chat bot to get immediate response for their queries rather than submitting the enquiry form and wait for call back. Gallabox helped us to create B2B responsive WhatsApp Bot flow and their team onboarded us in a smooth manner. ### 39. Great WhatAapp solution at a affordable rate **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavik S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Gallabox?** Gallabox offers multi-functional WhatsApp capabilities at an affordable cost. Their platform helps you improve and streamline customer communications and provide a range of integrations with existing Apps Their onboarding process was also smooth, and I was given adequate guidance on how to use the tool effectively **What do you dislike about Gallabox?** Nothing majorly, but maybe they can focus on content creation to come up with tutorials, cover different business scenarios for chatbots etc **What problems is Gallabox solving and how is that benefiting you?** Helps to streamline customer communication and query handling. The broadcast feature allows me to remain in touch with my customers and keep them updated on my products & services ### 40. Best for whatsapp solution **Rating:** 5.0/5.0 stars **Reviewed by:** Saif Ahmad K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Gallabox?** support and pricing. Its easy to use and they take care of clients requirments. they did some customisation for my business which was not part of the subscription. **What do you dislike about Gallabox?** nothing as such , I like it. SOmetimes messages fails , it would be great if it can be improevd more **What problems is Gallabox solving and how is that benefiting you?** all whatsapp business api solution for my busieness . ### 41. Seamless Experience with Gallabox **Rating:** 5.0/5.0 stars **Reviewed by:** Ashutosh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Gallabox?** The platform has an easy-to-use and quite navigable interface **What do you dislike about Gallabox?** The account manager is difficult to reach out to.. Also, the messages fail to get delivered at times. **What problems is Gallabox solving and how is that benefiting you?** Gallabox was extremely helpful in assisting me to develop an interactive whatsapp chatbot for my customers, wherein they could interact, gain insights and have an un-interrupted and seamless experience. ### 42. Gallabox: Selected my best whatsapp tool after long search ! **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed N. | Director Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Gallabox?** Actually I m opting Gallabox after long search to get the best tool for my whatsapp propmotion. it's so simple, moderate pricing morover wonderful support .. very useful portal with quick navgating option .. really awesome ! **What do you dislike about Gallabox?** Still need more work on making best in mobile view. **What problems is Gallabox solving and how is that benefiting you?** Mainly on deployment side with chatbot option ### 43. Gallabox is one of the best business whatsapp API providers . **Rating:** 5.0/5.0 stars **Reviewed by:** Isharath S. | Digital Marketing executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Gallabox?** Comparatively very less affordable annual budget and wide range of features. Best and Quick customer service for each ticket raised and easy and flexible platform to handle. Efficient team behind and innovative concept can be reflected throught. Easier creation and integration of chatbots. **What do you dislike about Gallabox?** Everything is perfect other than the missing of some understandings and tutorials to perform differentt functions. it would be awsome if you could add a knowledgebase section to understand the platform thoroughly by the users. **What problems is Gallabox solving and how is that benefiting you?** The main concern solved so far by gallabox is the need for efficient user communication. Now the users through chatbots and business whatsapp api can easily communicate with our company representative without delay.Chatbots have made an impact in the marketing of our company. ### 44. Good price, features and support **Rating:** 4.5/5.0 stars **Reviewed by:** Dr Mohan K. | Anesthesia & ICU Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Gallabox?** entry pricing scalable options support team **What do you dislike about Gallabox?** make it more easy to create bots provide help videos with current versions **What problems is Gallabox solving and how is that benefiting you?** manpower quality interactions lead generation create a database ### 45. Great User interface and timely updates **Rating:** 4.5/5.0 stars **Reviewed by:** Vipin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Gallabox?** One of the best things I seen in Gala box is the timely updates and the development team making sure that the user experience gets better with every update **What do you dislike about Gallabox?** One of my biggest suggestion to Gala box would be to implement a phone helpline so that it becomes easier for the customers to get solutions asap **What problems is Gallabox solving and how is that benefiting you?** The automations provided by the team in the software save time and makes the sales and support process streamline effectively ### 46. Exploring **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Gallabox?** As a new client, We were given a brief overview and were onboarded smoothly and had all our queries resolved. **What do you dislike about Gallabox?** While I am still new to the platform and exploring its features, I'm looking forward to seeing some additional features that would make my experience even better.Overall, my initial experience with Galla Box has been positive, and I look forward to a complete demo next week to gain a more thorough understanding of the platform's capabilities. **What problems is Gallabox solving and how is that benefiting you?** To improve customer service and informing clients of our programs in a timely manner. ### 47. Experience with Gallabox. **Rating:** 5.0/5.0 stars **Reviewed by:** Raghav Reddy M. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Gallabox?** We are from the Food and Beverage Industry, (Customer feedback is very important for us) - We found gallabox, who can help us to create a WhatsApp API bot. - After creating the flow we have printed a QR code at every store which is connected through the Gallabox WhatsApp API bot, Without using manpower we are getting feedback and complaints from the QR Codes. If any bad feedback comes from the bot, We will be able to assign the issue to the concerned person immediately. I strongly recommend Gallabox helped us to create flow with less price compared to the market. **What do you dislike about Gallabox?** I don't see any dislikes from the gallabox, They are doing product awareness webinars as well. But Still, they can do more webinars to get more knowledge on the WhatsApp API bot flow creation. **What problems is Gallabox solving and how is that benefiting you?** Gallabox helped us to create B2B and B2B responsive WhatsApp Bot flow and also helped us to set up a website bot as well. - Facebook commerce manager, Product catalog. ### 48. Great overall service **Rating:** 5.0/5.0 stars **Reviewed by:** Achin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gallabox?** - The interface is very user-friendly. - Integrations are working flawlessly. - The mobile app is also straightforward to use and very user-friendly - Great customer support. Very patient and helpful. **What do you dislike about Gallabox?** - It would be great if they could start integration for more platforms like Zoho Books and Zoho Projects. **What problems is Gallabox solving and how is that benefiting you?** It has become straightforward for us to send automated messages to our clients now through Zoho CRM. The conversation gets started even before the lead is assigned. ### 49. A Best WhatsApp API Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Kumaresan R. | E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2023 **What do you like best about Gallabox?** I'm writing a review of Gallabox after four months of use. I am delighted with Gallabox; onboarding and support are also good. There has been no significant issue until now. **What do you dislike about Gallabox?** Till Now I Don't Have any Major Issue With Gallabox **What problems is Gallabox solving and how is that benefiting you?** We are running online teaching institutions. Gallabox Very useful for Broadcasting and bot reply ### 50. positive review **Rating:** 4.0/5.0 stars **Reviewed by:** faiz h. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Gallabox?** support team specially tushar is the best person to guide in setup and integration **What do you dislike about Gallabox?** it doesn't offer proper shiprocket and other shipping aggregator integration just like other channel integration and also need to work on abandon cart workflow **What problems is Gallabox solving and how is that benefiting you?** better commuinication - [View Gallabox pricing details and edition comparison](https://www.g2.com/products/gallabox/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+14%3A53%3A14+-0500&secure%5Bsession_id%5D=e1ae7715-a33f-416c-b7db-f9b5777acd30&secure%5Btoken%5D=4fd975c9ced2786ce95760739130fce355f72d0d3bce5c3c698b0d6bab65c576&format=llm_user) ## Gallabox Integrations - [Slack](https://www.g2.com/products/slack/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Gallabox Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Channels** - Social Media Integration - Website - Voice Assistants - Multi-Channel Marketing **Design** - Communications Strategy Development - Create Content - Personalization - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Support** - Documentation - Professional Support **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top Gallabox Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [Interakt](https://www.g2.com/products/haptik-interakt/reviews) - 4.5/5.0 (68 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews)