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[Gainsight Customer Success Discussions](https://www.g2.com/products/gainsight-customer-success/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image") ![Reward for good Gainsight Customer Success reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35775/medal.svg "Reward for good Gainsight Customer Success reviews") ](/products/gainsight-customer-success/reviews) [ Gainsight Customer Success ](/products/gainsight-customer-success/reviews) (1,750)4.5/5 Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. Show More * * * ### 34 Discussions ### 46 Participants ### 66.0 Nps Score Already have Gainsight Customer Success? ### All Gainsight Customer Success Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments EH Loading... [Elizabeth H.](https://www.g2.com/users/aa6c46fe-1f8d-4da9-ab73-b1aeacac9bb7 "Elizabeth H.") • over 6 years ago TAM TAM More Options - [ # How do we import notes from our previous history of customer data into gainsites newsfeed ](/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) we have data in notes fields in our previous contact systems and need to import the historical data into gainsite [ Customer Success Software ](https://www.g2.com/tags/customer-success-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.&title=Gainsight+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2%0aAsk+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2%0aAsk+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") SK Loading... [Steve K.](https://www.g2.com/users/f7b3da26-ab79-4d45-8f00-a3c701c7b1c4 "Steve K.") • over 6 years ago Enterprise Customer Success Manager Enterprise Customer Success Manager More Options - [ # What are the most efficient and effective ways of using GS? ](/discussions/what-are-the-most-efficient-and-effective-ways-of-using-gs) We are looking to capture more adoption via ease of use and automation and looking for the most effective ways to use GS. [ Customer Success Software ](https://www.g2.com/tags/customer-success-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.&title=Gainsight+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2%0aAsk+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2%0aAsk+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Tim E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim E.") TE Loading... [Tim E.](https://www.g2.com/users/8aee31d4-a472-49aa-96e7-fa1fc5bd6409 "Tim E.") • over 6 years ago Manager of Customer Success at IBM Resilient Manager of Customer Success at IBM Resilient More Options - [ # How do you suggest we go about ensuring different groups in the organization collaborate effectively ](/discussions/how-do-you-suggest-we-go-about-ensuring-different-groups-in-the-organization-collaborate-effectively) How should sales, CS, Support, engineering, PS, etc. collaborate in Gainsight or other systems such as SFDC? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.&title=Gainsight+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2%0aAsk+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2%0aAsk+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Alejandra C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandra C.") AC Loading... [Alejandra C.](https://www.g2.com/users/9257a5c2-8fec-4057-bdc5-7d64828c0cc9 "Alejandra C.") • almost 7 years ago Customer Success Manager at Demandforce Customer Success Manager at Demandforce More Options - [ # Is this a good tool to use for small businesses? ](/discussions/14641-is-this-a-good-tool-to-use-for-small-businesses) Since Demandforce is a company that has lots of accounts, I can understand the big benefit of using Gainsight, I was just wondering in case I know a business that does not have many accounts (small business), would Gainsight be a tool that can benefit them to manage their accounts? In which... [Read more](/discussions/14641-is-this-a-good-tool-to-use-for-small-businesses) [ Customer Success Software ](https://www.g2.com/tags/customer-success-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.&title=Gainsight+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2%0aAsk+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2%0aAsk+Gainsight+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Success+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/gainsight/discuss) - [1](/products/gainsight/discuss) - 2 - Next ›Next › ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/gainsight-customer-success/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Product Avatar Image") ### Have you used Gainsight Customer Success before? Answer a few questions to help the Gainsight Customer Success community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight%2Fdiscuss%3Fpage%3D2%26small_ask%3Dgainsight-customer-success) No ## Top Contributors in Gainsight Customer Success 1 ![Tynan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tynan A.") TA Loading... ### [Tynan A.](https://www.g2.com/users/c9f50919-1c5c-4da0-8486-1a84813087b4 "Tynan A.") Client Success Manager 1 pt 2 ![Alejandra C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandra C.") AC Loading... ### [Alejandra C.](https://www.g2.com/users/9257a5c2-8fec-4057-bdc5-7d64828c0cc9 "Alejandra C.") Customer Success Manager 1 pt 3 ST Loading... ### [Steven t.](https://www.g2.com/users/1690a68c-7256-4802-92be-c3da87fc454d "Steven t.") csm 1 pt 4 ![Tim E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim E.") TE Loading... ### [Tim E.](https://www.g2.com/users/8aee31d4-a472-49aa-96e7-fa1fc5bd6409 "Tim E.") Worldwide Manager of Customer Success, Resilient 1 pt 5 ![Jess M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jess M.") JM Loading... ### [Jess M.](https://www.g2.com/users/0fe03e1a-39c4-463f-a646-2a7b54476aaa "Jess M.") Sr. Manager, Global Client Services 1 pt