The most important and helpful part about PX from my standpoint (product owner), is the ability for people outside of the engineering team to set up and launch engagements. In the past, our only way of giving users the "What's New" experience required development resources to add, edit, launch, remove, etc. We don't expect users to go out and read documentation about what is new in a release, so having the ability to put that in front of them in the application, and without development resources is a big win for everybody. Review collected by and hosted on G2.com.

The one thing I would like to see improvement on is the translation tool. I tried to use some third party tools to create translated files and load them in, but had a lot of trouble getting the file exactly how Gainsight wanted it, and having to do 20+ languages one file at a time for each engagement was a huge lift. We will continue looking for ways that we can get translations working, but we decided it would have to wait until we had more resources to devote to it. Review collected by and hosted on G2.com.

The reporting capability is great. On a weekly basis, I access the reports and verify the increase of usage. I see the geographical location, the browsers used, how long users remain on the product, and what features they have used.

I like the interface

I like the choice

I like the colors

I like the reporting capabilities. I was very easily able to create a report that shows the non-internal users and their usage of the app, as well as their location and the browser they are using. Love it <3 Review collected by and hosted on G2.com.

A better explanation of we can further leverage GainSight PX to have more insights would be useful. Give examples, maybe YouTube explanations, or others.

I need better explanations of all the options on the screen

There is a big dependency on the website itself. it would be good to have an installable API Review collected by and hosted on G2.com.

The ability to embed content for our users to access within our product is very helpful to expand and scale our training efforts. This will also help us drive adoption with our end users.

The Gainsight PX team is very helpful and easy to work with to make sure we are successful with utilizing the product. Review collected by and hosted on G2.com.

It's a bit tedious to get everything implemented to start realizing value from embedding PX into our application. Review collected by and hosted on G2.com.

I can see analytics for pages, components in page, surveys and announcements. I can have all the data in one place. Review collected by and hosted on G2.com.

Lack of customization for some of its features like inability to fully control the look of the Knowledge Center bot. Review collected by and hosted on G2.com.

Very easy to track user activities. Flexible to map all the features we have in the system and track user's activities on them. I like how audience and account and features can all be intertwined. The funnel and path analyzer have been very helpful in our UX research and new solution development. Review collected by and hosted on G2.com.

We didn't find any major downsides excep some UX issues and system errors now and then but they were all sorted very quickly automatically or through Gainsight support. Review collected by and hosted on G2.com.

Easy and intuitive to use with good support from the Gainsight team through online meetings and the community of users. Review collected by and hosted on G2.com.

Not much to not like - lots of useful features and good support Review collected by and hosted on G2.com.

Easyness of getting survey feedback in any graphic, chart or time dimension Review collected by and hosted on G2.com.

On macro level: It is not seamless integrated with GS CS.

On Micro level: Exporting important customer information into Excel is behaving different with my profile against other users Review collected by and hosted on G2.com.

I am very appreciated to using Gainsight in terms of obtaining analytical data about customers. We can present our customers this data, and this makes both customer and product owner to do our best. Review collected by and hosted on G2.com.

Gainsight is very useful tool for customer success responsibles, but I think that Gainsight may include wide information about using about it. (it can be video or articles about usage of Gainsight) I think that there are lots of tools which I have not use before. Review collected by and hosted on G2.com.

Engagements and ease of producr mapping for non-developers. Also GREAT customer support! Also great online resources for help. Review collected by and hosted on G2.com.

Custom Events. Difficult to understand them. Review collected by and hosted on G2.com.

They have a really good customer service - all the questions are being answered and the the onboarding process is very good. They also implement important features quite recently. Review collected by and hosted on G2.com.

I miss heatmap like I had in HotJar. I know there is something called "heatmap" in Gainsight, it's just the way others do it seems better. Review collected by and hosted on G2.com.