--- title: Gainsight Product Experience Reviews meta\_title: 'Gainsight Product Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Gainsight Product Experience works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Gainsight Product Experience Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Gainsight Product Experience but has limited features. Are you part of the Gainsight Product Experience team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. * * * Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Product Experience Community](https://www.g2.com/products/gainsight-product-experience/discuss) Languages Supported English Solution Type All-in-One Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Amplitude Analytics](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amplitude Analytics") Amplitude Analytics 4.5/5(2,974) ](https://www.g2.com/products/amplitude-analytics/reviews) [ ![Mixpanel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mixpanel") Mixpanel 4.5/5(1,371) ](https://www.g2.com/products/mixpanel/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-product-experience/competitors/alternatives) ## User Insights Average based on 243 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Gainsight Product Experience Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 4/27/2022 "Huge potential if you have the know how!" 4/5 What do you like best about Gainsight Product Experience? The in-app engagements have been an absolute gamechanger for our company. We are now able to communicate with customers at a click of a button in a very user-friendly way as we found that emails weren't having much impact. Creating engaging and informative pop-ups live on the site is just invaluable. We have also recently launched a Knowlegde Centre bot which allows users to take guided product tours of our software! Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? As per my title, PX is a beneficial piece of kit to have but only once you have the know-how. I find the online guidance to be quite unhelpful and hard to follow, therefore we have faced numerous difficulties when setting things up, or in the beginning, just trying to pull off simple reports. Aside from in-app engagements, we also use PX to report on usage data, but found PX's reporting abilities limited therefore we map the data into Gainsight CS to pull meaningful reports. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? We now feel closer to the customer and slowly working towards understanding the customer's experience as a whole. With the usage data, we can highlight lesser-used areas of our software and focus on making improvements to the said areas with pop-ups asking users what they feel about this area whilst visiting it. We can also improve our users onboarding experience through the Knowledge Centre Bot and ensure they are given a product tour to become familiar with the software. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-6550512/official_response/edit) Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need further assistance in growing an unstoppable business with Gainsight, feel free to reach out. 12/7/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MR Micheline R. Mid-Market (51-1000 emp.) 2/3/2023 "Provider experience" 4.5/5 What do you like best about Gainsight Product Experience? I appreciate the CSAT comments and feedback on the portal usage, the ability to create reports specific to time per step and to next steps and the graphs that map to the targeted areas of interest. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? So far I have enjoyed my experience and have had nothing to dislike. Helpful tool Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Looking to capture feedback from users re: user experience - ease of use etc. This will help to improve our current platform and to use this feedback to implement any changes. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7672966/official_response/edit) Hey Micheline! 👋 We love that you're FIRED UP 🔥 about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jimmy L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimmy L.") JL Jimmy L. Mid-Market (51-1000 emp.) 3/16/2023 "Account Level Metrics" 4/5 What do you like best about Gainsight Product Experience? At an account level, I'm able to understand which users are logging in and how often. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I don't have an ability to see what users are doing through video playback. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? I'm able to see whether or not my clients are logging into our platform and how often, which is huge from a SaaS point of view. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-5220479/official_response/edit) Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/14/2022 "Insightful and impactful tool" 4/5 What do you like best about Gainsight Product Experience? Gainsight's engagements feature is my favorite feature, as it has allowed our product and marketing teams to engage with our customers on a dime's notice and without the need to distract our development team from their critical work. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? While I love the impact engagements have made on our customer experience and business, the testing process could be improved. I have to trial and error most of my changes, which takes more time than I would like. That said, the Gainsight team has been super helpful with my support requests in addition to their product team adding some additional functionality to help in this area of concern. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight PX has helped us increase customer upgrades by allowing us to create compelling engagements. Their segmentation feature and flexibility in targeting specific parts of our customer base have been particularly beneficial. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7495271/official_response/edit) Hi there! Thanks for your review! We're so glad to hear you're enjoying Gainsight PX. We're making continuous improvements to our products to ensure they work for your organization. If you have any additional feedback or questions, please feel free to reach out! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/12/2023 "Has opened the door for possibilities in discovering the unknown of user behaviors in our platform." 4/5 What do you like best about Gainsight Product Experience? Custom events and query builder. It allows us to get as granular as we need to capture certain details that make a big difference in data-informed decisions. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Product funnelling is hard and confusing. Tried to understand how long a user stays on a particular page before proceeding and it is not very reliable. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gaining insight on product usage, particularly certain features being released. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Asher D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Asher D.") AD Asher D. Senior Software Engineer, Data Analytics Small-Business (50 or fewer emp.) 3/10/2023 "Great Platform to engage with users" 4.5/5 What do you like best about Gainsight Product Experience? The ease of use, simple to set up and deliver engagements, gather feedback and measure customer satisfaction Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The UX can be better in some areas, but nothing major lacking. The product is good at what it is capable of Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Engage with customers, gather their feedback about the product overall and certain specific features as well Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7821119/official_response/edit) Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GS Gina S. Director, Partner Support Mid-Market (51-1000 emp.) 12/7/2022 "Excellent Product Support" 3/5 What do you like best about Gainsight Product Experience? The Gainsight Support Team is fantastic. Leading a customer support team myself, I appreciate the quick responses and how thorough any Gainsight customer support agent is to my emails. Almost every time, I receive a video showing exactly how to solve my problem. This step-by-step is so helpful! Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? There are times what I create in the Gainsight editor does not appear as expected in my product which can lead to frustrations. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? I primarily use Gainsight to promote resources and registration links for virtual programs. We have also placed some tooltips (badges) in our platform to avoid common support questions. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7472804/official_response/edit) Hi there, Gina! 👋 Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/20/2023 "User Friendly" 5/5 What do you like best about Gainsight Product Experience? Ability to see important information quickly for Customers. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Extra pages that open if you need to drill down into th account. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Organization and visibility Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Atef B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atef B.") AB Atef B. Customer Success Team Leader Mid-Market (51-1000 emp.) 12/12/2022 "Great Platform & CS Team!" 5/5 What do you like best about Gainsight Product Experience? GS are the leaders in Customer Success; with their platform and knowledge, they allow us to become the leaders of Custome Success in our industry. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Nothing to dislike; however, some things can be improved. One is an easier way to upload translations and the flexibility of image placements in engagements. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? PX is crucial for our daily operations, allowing us to understand our clients based on usage and trends, use engagements to deliver announcements, and most importantly track NPS. This would not have been possible without their CS team; special thanks to our contacts! Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7486091/official_response/edit) Hey Atef! Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! Current UserValidated ReviewerIncentivizedSource: Seller invite LL Lisa L. Head of Product Operations Mid-Market (51-1000 emp.) 12/19/2022 "A valuable tool for businesses to understand customer data and drive usage." 4/5 What do you like best about Gainsight Product Experience? I like the breadth of coverage the tool provides. The usage behaviour is important for us to monitor in order to drive product enhancements and also to predict renewals of our members. We also utilise the pop ups, survey questions and site walk through's in order to drive a better customer experience. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Until recently, the ability to only see 6 month's worth of data was troublesome. The system has now been updated so that we can see a year's worth of usage data. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? It provides us wit the transparency of usage behaviour so we can create content and products that we know our members want, based on their behviour. It is also utilised as another channel to serve notices, outside of email and social media. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7497586/official_response/edit) Hey Lisa! 👋 So glad to see you're enjoying Gainsight PX! Please feel free to reach out to us with any questions or concerns. Validated ReviewerIncentivizedSource: Seller invite ## Questions about Gainsight Product Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Product Experience ](https://www.g2.com/products/gainsight-product-experience/discussions/new) GU Guest User What is Gainsight PX used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-gainsight-px-used-for) GU Guest User • Last activity about 4 years ago What is Gainsight software? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) [ View all Discussions ](https://www.g2.com/products/gainsight-product-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) Gainsight Product Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-mixpanel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-gainsight-product-experience) ##### ##### Gainsight Product Experience Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Product Analytics Account-Level Analytics User-Level Analytics Segmentation [ View More Features ](https://www.g2.com/products/gainsight-product-experience/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[User Research](https://www.g2.com/categories/user-research) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best analytics platform for startup data needs](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations) [Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[Which is the best AI legal assistant for law firms?](https://www.g2.com/discussions/which-is-the-best-ai-legal-assistant-for-law-firms)[Pros and Cons Details](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)