# Best Customer Success Software for Small Business ## How Many Customer Success Software Products Does G2 Track? **Total Products under this Category:** 75 ### Category Stats (Aug 2026) - **Average Rating:** 4.59/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Customer Success Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 14,200+ Authentic Reviews - 75+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Success Software ![G2 Grid® for Customer Success Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-success/grids.png?focus%5B%5D=57328&focus%5B%5D=24829&focus%5B%5D=106803&focus%5B%5D=24723&focus%5B%5D=70836&focus%5B%5D=3054&focus%5B%5D=4469&focus%5B%5D=1316285) Highlighted products: HubSpot Service Hub, Planhat, Custify, ChurnZero, Vitally, Gainsight Customer Success, Totango, and Velaris. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-success/grids.json?focus%5B%5D=hubspot-service-hub&focus%5B%5D=planhat&focus%5B%5D=custify&focus%5B%5D=churnzero&focus%5B%5D=vitally&focus%5B%5D=gainsight-customer-success&focus%5B%5D=totango&focus%5B%5D=velaris&segment=small-business) **Sponsored** ### SAP Service Cloud SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: \* Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. \* Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. \* Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=351&secure%5Bchosen_at%5D=2026-08-12T16%3A27%3A27Z&secure%5Bdisplayable_resource_id%5D=351&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=351&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=351&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%2Fsmall-business%3Fopen_modal_url%3D%252Fproducts%252Fgainsight-customer-success%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcustomer-success%25252Fsmall-business%2526source%253Dcategory&secure%5Btoken%5D=9980d55c2077f7da9e305bcb4587879c6c46a42b819bd43167222a973e31df7a&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,823 #### How Do G2 Users Rate HubSpot Service Hub? - **Scalability:** 8.5/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.6/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.7/10 (Category avg: 8.9/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind HubSpot Service Hub? - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 37% Medium #### What Do G2 Reviewers Say About HubSpot Service Hub? _AI-generated summary from verified user reviews_ ##### Pros - Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly. - Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels. - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency. - Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly. - Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly. ##### Cons - Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly. - Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression. - Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity. - Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience. - Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling. #### What Are Recent G2 Reviews of HubSpot Service Hub? **["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)** **Rating:** 4.0/5.0 stars _— Ashish P._ [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) **["Ticket management and centralized support with automations that enhance the experience"](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)** **Rating:** 4.5/5.0 stars _— Lizeth M._ [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### [Planhat](https://www.g2.com/products/planhat/reviews) Planhat is an agentic customer platform, built to give humans and AI agents the full context they need to drive exceptional customer outcomes. Commercial teams at B2B enterprises use Planhat to automate workflows across the entire customer lifecycle, from onboarding and expansion to renewals and scaled customer success, turning better outcomes into revenue growth and enduring profitability. The platform spans three solutions; a category-leading Customer Success Platform (CSP), a comprehensive CRM system, and most recently, an AI-native Professional Services Automation (PSA) offering. The PSA brings resource management, project delivery, and services revenue into the same unified data model that has powered Planhat's category leading CSP for over a decade, helping teams drive adoption, reduce churn, and identify expansion opportunities through Customer 360 profiles, health scoring, and customer analytics. Core capabilities include AI workflows, conversational AI, and customer portals, all based on high-fidelity time-series data. Planhat serves organizations across software, IT and telecoms, healthcare & life sciences, financial services, and security. **Average Rating:** 4.5/5.0 **Total Reviews:** 942 #### How Do G2 Users Rate Planhat? - **Scalability:** 8.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.4/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.5/10 (Category avg: 8.9/10) - **Ease of Use:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Planhat? - **Seller:** [Planhat](https://www.g2.com/sellers/planhat) - **Company Website:** www.planhat.com - **Year Founded:** 2015 - **HQ Location:** Stockholm, Stockholm County - **Twitter:** @planhat 1,045 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0532de0a57ab5ad26032eca9b36751853eefa678afdf93aa4efe6efaf1c6d5b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10168756%2F&secure%5Burl_type%5D=linkedin_company_website) 248 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Head of Customer Success - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Medium, 32% Small #### What Do G2 Reviewers Say About Planhat? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with Planhat, benefiting from intuitive workflows and automated processes for efficiency. - Users rave about Planhat's **excellent customer support** , highlighting quick responses and deep technical knowledge for their success. - Users love Planhat's **flexible customization** , enabling tailored workflows and powerful reporting for diverse business needs. - Users love the **automation capabilities** of Planhat, as it significantly saves time and enhances team productivity. - Users value the **efficiency** of Planhat for automating workflows and enhancing visibility into customer health. ##### Cons - Users find the **learning curve challenging** due to complex setup and sometimes misleading documentation during implementation. - Users find Planhat's interface to have a **complexity** , requiring support to navigate its numerous features effectively. - Users face **integration issues** with customer data and analytics, complicating their experience and implementation efforts. - Users find the **steep learning curve** challenging, requiring effort to navigate features and functionalities initially. - Users find the **reporting functionality limited** , wishing for enhanced features like summing fields and better UI navigation. #### What Are Recent G2 Reviews of Planhat? **["A Strategic Platform for Scaling Customer Success"](https://www.g2.com/survey_responses/planhat-review-11771625)** **Rating:** 5.0/5.0 stars _— Ty R._ [Read full review](https://www.g2.com/survey_responses/planhat-review-11771625) **["Intuitive UI, Powerful Integrations, and a Supportive Planhat Team"](https://www.g2.com/survey_responses/planhat-review-13119419)** **Rating:** 4.5/5.0 stars _— Carly P._ [Read full review](https://www.g2.com/survey_responses/planhat-review-13119419) #### What Are G2 Users Discussing About Planhat? - [What is Planhat used for?](https://www.g2.com/discussions/what-is-planhat-used-for) ### [Custify](https://www.g2.com/products/custify/reviews) Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 521 #### How Do G2 Users Rate Custify? - **Scalability:** 9.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.9/10 (Category avg: 8.7/10) - **Performance & Reliability:** 9.2/10 (Category avg: 8.9/10) - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Custify? - **Seller:** [Custify](https://www.g2.com/sellers/custify) - **Year Founded:** 2017 - **HQ Location:** Bucharest, Romania - **Twitter:** @CustifySRL 628 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1937c2bde8668b0a178dd793de18fdae2d6f38e5f54c90c92ccebaa104d6654c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18314355%2F&secure%5Burl_type%5D=linkedin_company_website) 42 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Senior Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Small, 33% Medium #### What Do G2 Reviewers Say About Custify? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Custify, facilitating efficient tracking and analysis of customer health. - Users commend the **responsive customer support** of Custify, consistently providing assistance and valuing user feedback effectively. - Users appreciate the **intuitive interface** of Custify, making it easy for non-Customer Success professionals to use effectively. - Users value the **robust automation** in Custify, which streamlines daily tasks and enhances customer success strategies. - Users value the **variety of integration options** with Custify, enhancing adaptability and supporting their diverse needs. ##### Cons - Users highlight the **missing features** in Custify, such as limited email tracking and insufficient documentation. - Users note that the **email functionality lacks effectiveness** , especially in tracking and reporting features. - Users find **limited customization options** frustrating, especially regarding the UI and account lists in Custify. - Users find the **learning curve challenging** , with extensive setup and ongoing adaptation required for effective use. - Users find Custify to be **not intuitive** , struggling with its outdated UI and complex settings management. #### What Are Recent G2 Reviews of Custify? **["Great Customer Success tool without losing the personalization that customers value"](https://www.g2.com/survey_responses/custify-review-11309087)** **Rating:** 5.0/5.0 stars _— Rodrigo L._ [Read full review](https://www.g2.com/survey_responses/custify-review-11309087) **["Custify Transformed Our Customer Success Workflow"](https://www.g2.com/survey_responses/custify-review-13223157)** **Rating:** 5.0/5.0 stars _— Sebastian M._ [Read full review](https://www.g2.com/survey_responses/custify-review-13223157) #### What Are G2 Users Discussing About Custify? - [What is Custify used for?](https://www.g2.com/discussions/what-is-custify-used-for) ### [ChurnZero](https://www.g2.com/products/churnzero/reviews) ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,594 #### How Do G2 Users Rate ChurnZero? - **Scalability:** 9.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.7/10 (Category avg: 8.7/10) - **Performance & Reliability:** 9.2/10 (Category avg: 8.9/10) - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind ChurnZero? - **Seller:** [ChurnZero](https://www.g2.com/sellers/churnzero) - **Company Website:** churnzero.com - **Year Founded:** 2015 - **HQ Location:** Washington, District of Columbia - **Twitter:** @churnzero 1,792 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b89852c213c504201beddc5ec592f21f9fc3de4f10ae13c95f5b53cffedc6d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9475578%2F&secure%5Burl_type%5D=linkedin_company_website) 147 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Director of Customer Success - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 61% Medium, 28% Small #### What Do G2 Reviewers Say About ChurnZero? _AI-generated summary from verified user reviews_ ##### Pros - Users find ChurnZero to be **intuitive and easy to use** , enhancing their onboarding and daily tasks effectively. - Users appreciate the **user-friendly interface and efficient client engagement tools** of ChurnZero, enhancing productivity and teamwork. - Users value ChurnZero's **automation capabilities** , which streamline workflows and enhance engagement through efficient task management. - Users value the **fantastic and responsive customer support** from ChurnZero, enhancing their data management and workflow efficiency. - Users value ChurnZero's **efficiency** in streamlining workflows and organizing customer data for targeted success initiatives. ##### Cons - Users find the **learning curve challenging** , as navigating the interface and setup can be time-consuming. - Users find the **complexity** of ChurnZero's interface challenging, especially when seeking specific options or reports. - Users find the platform **not intuitive** , often feeling overwhelmed and facing a steep learning curve initially. - Users express frustration over **missing automation and paywalled features** , complicating their workflow and increasing costs. - Users highlight a **steep learning curve** for ChurnZero, finding it challenging to navigate segmentation and available options. #### What Are Recent G2 Reviews of ChurnZero? **["ChurnZero Is a Must-Have: Flexible, Intuitive, and Highly Reliable"](https://www.g2.com/survey_responses/churnzero-review-13240867)** **Rating:** 5.0/5.0 stars _— Nazanin T._ [Read full review](https://www.g2.com/survey_responses/churnzero-review-13240867) **["ChurnZero Keeps All My Account Insights in One Place—and Saves Time with AI Follow-Ups"](https://www.g2.com/survey_responses/churnzero-review-13199202)** **Rating:** 5.0/5.0 stars _— Disha M._ [Read full review](https://www.g2.com/survey_responses/churnzero-review-13199202) #### What Are G2 Users Discussing About ChurnZero? - [What is ChurnZero used for?](https://www.g2.com/discussions/what-is-churnzero-used-for) - 1 comment ### [Vitally](https://www.g2.com/products/vitally/reviews) Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges, operate with greater efficiency, and drive measurable business growth. In today’s competitive SaaS landscape, CS teams need more than just data visibility. They need actionable intelligence. Vitally unifies all of your customer-facing data from across your tech stack into a single source of truth with real-time, bi-directional integrations. This ensures your Customer Success team always has the most accurate, up-to-date insights to guide strategic decisions. With AI at its core, Vitally predicts churn risk, uncovers expansion opportunities, and helps teams prioritize the right actions at the right time. Customer Success leaders can analyze account and user health, track lifecycle stages, and segment customers with precision. Intelligent Health Scores highlight areas that need immediate attention, while lifecycle tracking ensures every customer stays on the path to success. Vitally is built to empower CS Ops teams to standardize and automate critical workflows. From onboarding to renewals, CS-specific project management keeps teams organized and aligned. Automated notifications and AI-assisted Playbooks adapt to changing customer needs, ensuring timely engagement and consistent delivery of value. Our advanced analytics and reporting tools transform raw customer data into visually rich dashboards and actionable insights. Customer Success managers can identify trends, celebrate wins, and surface opportunities for revenue growth. Vitally gives leaders the ability to measure performance, prove the impact of Customer Success, and make data-backed decisions. From fast-growing startups to established B2B SaaS leaders, companies choose Vitally for its combination of AI-powered insights, deep integrations, and intuitive user experience. Vitally enables organizations to proactively reduce churn, improve net revenue retention, and deliver measurable results at scale. Schedule a demo today to see how Vitally’s AI-driven Customer Success Platform can transform your CS operations, empower your team, and help you achieve your most ambitious growth goals. **Average Rating:** 4.5/5.0 **Total Reviews:** 697 #### How Do G2 Users Rate Vitally? - **Scalability:** 8.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.5/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.8/10 (Category avg: 8.9/10) - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Vitally? - **Seller:** [Vitally](https://www.g2.com/sellers/vitally) - **Company Website:** vitally.io - **Year Founded:** 2017 - **HQ Location:** New York - **Twitter:** @vitally\_io 474 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5252842c882b7c9f5229344a3119800df728194cc3f1d38dfa18a125e0424f6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11075131%2F&secure%5Burl_type%5D=linkedin_company_website) 134 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CSM - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Medium, 41% Small #### What Do G2 Reviewers Say About Vitally? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Vitally, thanks to its intuitive design and seamless integration with tools. - Users appreciate the **seamless integrations** offered by Vitally, enhancing workflows and automating processes across platforms. - Users find Vitally's **intuitive interface** to be user-friendly, enhancing their experience for both admins and end users. - Users value the **customization options** in Vitally, enhancing their workflow and tailoring the tool to their needs. - Users highlight the **automation capabilities** of Vitally, enhancing efficiency and ensuring no task is overlooked. ##### Cons - Users find Vitally's **complexity overwhelming** , requiring significant effort and technical know-how for effective use and integration. - Users find **integration issues** with Vitally challenging, especially when dealing with non-direct connections to other tools. - Users note the **steep learning curve** for Vitally, requiring time and investment to fully grasp its customizable features. - Users find Vitally to be **not intuitive** , requiring significant time and effort to fully understand and utilize effectively. - Users find the **steep learning curve** of Vitally overwhelming, particularly for non-technical team members during setup. #### What Are Recent G2 Reviews of Vitally? **["Solid Tool with Room for Improvement"](https://www.g2.com/survey_responses/vitally-review-12770363)** **Rating:** 4.0/5.0 stars _— Satwik K._ [Read full review](https://www.g2.com/survey_responses/vitally-review-12770363) **["A Truly Excellent Tool"](https://www.g2.com/survey_responses/vitally-review-11904290)** **Rating:** 5.0/5.0 stars _— Kirsten B._ [Read full review](https://www.g2.com/survey_responses/vitally-review-11904290) #### What Are G2 Users Discussing About Vitally? - [What is Vitally used for?](https://www.g2.com/discussions/what-is-vitally-used-for) ### [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,719 #### How Do G2 Users Rate Gainsight Customer Success? - **Scalability:** 8.6/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.2/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.4/10 (Category avg: 8.9/10) - **Ease of Use:** 8.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Gainsight Customer Success? - **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) - **Company Website:** www.gainsight.com - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @GainsightHQ 13,119 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85a34abb9897c7140c711174cddac2af3363ec5532f5b0ba46c2fa230fde5273&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F841640%2F&secure%5Burl_type%5D=linkedin_company_website) 1,140 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Senior Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Medium, 32% Large #### What Do G2 Reviewers Say About Gainsight Customer Success? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Gainsight, praising its organization and comprehensive account tracking features. - Users value the **centralized information** in Gainsight, which helps them efficiently track account interactions and generate insights. - Users value the **visibility** Gainsight provides through a unified dashboard, enhancing organization and customer engagement effortlessly. - Users value the **intuitive customer support** of Gainsight, enhancing productivity and proactive engagement for their teams. - Users value the **intuitive interface** of Gainsight Customer Success for its ease of navigation and clear data visibility. ##### Cons - Users find Gainsight Customer Success **not intuitive** , requiring formal training and having a clunky interface that complicates user experience. - Users note the **lack of custom reporting features** limits detailed data analysis and overall functionality of Gainsight. - Users highlight the **steep learning curve** for customizing dashboards, requiring significant technical skills for effective use. - Users find it challenging due to **limited customization** options in Gainsight, leading to a less user-friendly experience. - Users find Gainsight Customer Success to have a **complexity that can overwhelm** and slow down productivity at times. #### What Are Recent G2 Reviews of Gainsight Customer Success? **["Gainsight Unifies Customer Health Data with Powerful Staircase Insights"](https://www.g2.com/survey_responses/gainsight-customer-success-review-12879507)** **Rating:** 5.0/5.0 stars _— Scott M._ [Read full review](https://www.g2.com/survey_responses/gainsight-customer-success-review-12879507) **["Always-Available Support That Finds a Solution"](https://www.g2.com/survey_responses/gainsight-customer-success-review-12972699)** **Rating:** 4.5/5.0 stars _— Octavio M._ [Read full review](https://www.g2.com/survey_responses/gainsight-customer-success-review-12972699) #### What Are G2 Users Discussing About Gainsight Customer Success? - [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) - 2 comments - [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) - 2 comments - [Who are Gainsight competitors?](https://www.g2.com/discussions/who-are-gainsight-competitors) - [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) - 2 comments ### [Totango](https://www.g2.com/products/totango/reviews) Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,140 #### How Do G2 Users Rate Totango? - **Scalability:** 8.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.0/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.2/10 (Category avg: 8.9/10) - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Totango? - **Seller:** [Totango](https://www.g2.com/sellers/totango) - **Company Website:** www.totango.com - **Year Founded:** 2010 - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c055ca1d4406b1442de250192896a32c751981491e45014b5bb40827df34236&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F760976%2F&secure%5Burl_type%5D=linkedin_company_website) 119 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CSM - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Medium, 22% Small #### What Do G2 Reviewers Say About Totango? _AI-generated summary from verified user reviews_ ##### Pros - Users find Totango's interface **easy to use and set up** , enhancing their ability to track accounts efficiently. - Users value the **excellent customer support** from Totango, enhancing their management experience with valuable insights. - Users appreciate the **functionality** of Totango, enabling seamless tracking, campaign setup, and reporting in one application. - Users appreciate the **customization options** in Totango, enhancing their ability to track metrics and engage customers effectively. - Users value the **efficiency** of Totango, enhancing productivity with seamless integrations and streamlined workflows for customer management. ##### Cons - Users find the **steep learning curve** challenging due to overwhelming data and a lack of educational resources. - Users find **integration issues** with Totango challenging, as they can be manual and difficult to maintain. - Users find the **missing features** in Totango frustrating, particularly for managing complex business models and drafts. - Users find **limited customization** in Totango, making it challenging to tailor the experience without technical assistance. - Users find the **steep learning curve** challenging, struggling with collaboration and functionality in Totango's interface. #### What Are Recent G2 Reviews of Totango? **["Risk evaluation and health scoring"](https://www.g2.com/survey_responses/totango-review-9508942)** **Rating:** 4.0/5.0 stars _— Dragomir L._ [Read full review](https://www.g2.com/survey_responses/totango-review-9508942) **["Beautiful, Visual Customer Data Platform That Beats Spreadsheets"](https://www.g2.com/survey_responses/totango-review-12594697)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/totango-review-12594697) #### What Are G2 Users Discussing About Totango? - [What is Totango used for?](https://www.g2.com/discussions/what-is-totango-used-for) - 1 upvote ### [Velaris](https://www.g2.com/products/velaris/reviews) Velaris is the intelligent AI system for managing customers at scale. It centralizes your customer data, analyzes it to surface health signals, automates admin work and helps you stay on top of your tasks. Track everything that's happening with your customers in one place. Get alerted to churn risk and expansion opportunity with AI-augmented health scores. Automate repetitive tasks with AI agents and agentic workflows. Standardize processes with repeatable playbooks. Organize projects and docs in an AI-augmented collaborative workspace. Request a demo to see our agentic platform in action. **Average Rating:** 4.5/5.0 **Total Reviews:** 125 #### How Do G2 Users Rate Velaris? - **Scalability:** 8.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.5/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.7/10 (Category avg: 8.9/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind Velaris? - **Seller:** [Velaris](https://www.g2.com/sellers/velaris) - **Company Website:** www.velaris.io - **HQ Location:** London - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a6d20cf3b207ebc1600a4e9475154e14fc4268fa2e0d852cd7f0e9175144181&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvelaris%2F&secure%5Burl_type%5D=linkedin_company_website) 121 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Medium, 42% Small #### What Do G2 Reviewers Say About Velaris? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **automation features** of Velaris excellent, simplifying processes and enhancing customer management efficiently. - Users love the **seamless AI integration** in Velaris, enhancing workflows and improving customer management efficiency. - Users find Velaris to have a **minimal learning curve** , making it easy to use and customize for business needs. - Users commend the **exceptional customer support** of Velaris for its responsiveness and personalized assistance throughout their experience. - Users value the **intuitive UI and seamless integrations** of Velaris, enhancing productivity and customer focus effortlessly. ##### Cons - Users find **implementation issues** with data mapping, but support from the Velaris team can help resolve them. - Users find the **learning curve challenging** , making it somewhat difficult to get started with Velaris. - Users wish for more **customization options** in Velaris, particularly regarding the interface design and layout. - Users are disappointed by the **missing shareable Success Plans** , limiting collaboration and customer engagement until 2025. - Users feel that Velaris lacks **intuitive data presentation** , making it less discoverable despite having the necessary information. #### What Are Recent G2 Reviews of Velaris? **["Comprehensive CRM with Powerful Integrations"](https://www.g2.com/survey_responses/velaris-review-12457542)** **Rating:** 4.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/velaris-review-12457542) **["Powerful CS management tool, easy to use with an outstanding team"](https://www.g2.com/survey_responses/velaris-review-12441225)** **Rating:** 5.0/5.0 stars _— Jéssica L._ [Read full review](https://www.g2.com/survey_responses/velaris-review-12441225) ### [ClientSuccess](https://www.g2.com/it/products/clientsuccess/reviews) ClientSuccess sta rivoluzionando il modo in cui le aziende SaaS gestiscono, mantengono e fanno crescere la loro base clienti esistente. Offriamo un approccio olistico e personale alla gestione del successo durante l'intero ciclo di vita del cliente. La nostra vera Customer Success Management Platform™ fornisce approfondimenti attuabili, ricche analisi dei clienti e best practice per ridurre il churn, aumentare i ricavi e massimizzare il valore a vita del cliente. Crediamo che il SaaS sia più di un semplice software e servizio. Si tratta di relazioni. Pensa oltre l'acquisizione e il supporto. Vuoi un cliente per la vita. E non uno che esiste perché è vincolato da un contratto. Vuoi un cliente che sceglie di collaborare con te perché lo aiuti a raggiungere i suoi obiettivi e a avere successo—attraverso relazioni personali ed esperienze piacevoli. ClientSuccess è più di uno strumento di reportistica che gli utenti consultano una o due volte a settimana. Siamo una vera piattaforma di gestione dei clienti, fornendo una soluzione potente per i manager del successo del cliente in prima linea e approfondimenti attuabili per i dirigenti. **Average Rating:** 4.4/5.0 **Total Reviews:** 420 #### How Do G2 Users Rate ClientSuccess? - **Scalabilità:** 8.1/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 7.9/10 (Category avg: 8.7/10) - **Prestazioni e Affidabilità:** 8.3/10 (Category avg: 8.9/10) - **Facilità d'uso:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind ClientSuccess? - **Venditore:** [ClientSuccess](https://www.g2.com/it/sellers/clientsuccess) - **Anno di Fondazione:** 2014 - **Sede centrale:** American Fork, UT - **Twitter:** @clientsuccess 2,157 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e942cb5bc029644ad429480568eee1f944a48339be154ea8008fea3dcb186d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3595230%2F&secure%5Burl_type%5D=linkedin_company_website) 38 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Director of Customer Success - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 55% Medium, 42% Small #### What Do G2 Reviewers Say About ClientSuccess? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano l' **organizzazione e la gestione granulare della salute del cliente** in ClientSuccess, migliorando il loro supporto per i clienti. - Gli utenti amano il **supporto clienti eccezionale** di ClientSuccess, che migliora le loro operazioni quotidiane e le interazioni con i clienti. - Gli utenti apprezzano le **integrazioni senza soluzione di continuità** con strumenti come Outlook, migliorando la loro capacità di interagire efficacemente con i clienti. - Gli utenti apprezzano le **robuste capacità analitiche** di ClientSuccess, migliorando il supporto clienti attraverso un tracciamento efficace e integrazioni. - Gli utenti apprezzano le **funzionalità di automazione** di ClientSuccess, migliorando la loro capacità di supportare i clienti in modo efficace. ##### Cons - Gli utenti sono frustrati dalle **limitazioni sugli obiettivi attivi** per i clienti, ostacolando la loro produttività ed efficienza. - Gli utenti esprimono frustrazione per le **opzioni limitate di personalizzazione** nella gestione degli obiettivi attivi in ClientSuccess. - Gli utenti esprimono frustrazione per le **funzionalità limitate** di ClientSuccess, in particolare la restrizione sugli obiettivi attivi dei clienti. - Gli utenti ritengono che il **design dell'interfaccia utente potrebbe essere migliorato** , trovandolo un po' complicato nonostante la sua funzionalità complessiva. #### What Are Recent G2 Reviews of ClientSuccess? **["Responsabile del Successo del Cliente"](https://www.g2.com/it/survey_responses/clientsuccess-review-10802123)** **Rating:** 5.0/5.0 stars _— Denise S._ [Read full review](https://www.g2.com/it/survey_responses/clientsuccess-review-10802123) **["ClientSuccess ha migliorato l'efficienza con campi personalizzati flessibili e reportistica"](https://www.g2.com/it/survey_responses/clientsuccess-review-12477654)** **Rating:** 4.5/5.0 stars _— Hannah O._ [Read full review](https://www.g2.com/it/survey_responses/clientsuccess-review-12477654) #### What Are G2 Users Discussing About ClientSuccess? - [A cosa serve ClientSuccess?](https://www.g2.com/it/discussions/what-is-clientsuccess-used-for) - [What does customer success manager do?](https://www.g2.com/it/discussions/what-does-customer-success-manager-do) - [How much does Gainsight cost?](https://www.g2.com/it/discussions/clientsuccess-how-much-does-gainsight-cost) - [Che cos'è una piattaforma CSM?](https://www.g2.com/it/discussions/what-is-a-csm-platform) - 1 comment - [What is customer success platform?](https://www.g2.com/it/discussions/what-is-customer-success-platform) ### [Customerscore.io](https://www.g2.com/it/products/customerscore-io/reviews) Customerscore è la piattaforma AI per il successo del cliente con il modello predittivo più accurato sul mercato. Cosa significa per il tuo team: accedono e vedono immediatamente chi ha bisogno di attenzione questa settimana. Quale onboarding è in stallo, quale rinnovo è a rischio, quale account è pronto a crescere e esattamente perché. E il follow-up è già in movimento. La maggior parte delle aziende SaaS perde clienti silenziosamente. I segnali sono già nei tuoi dati: - Calo dell'engagement e stallo dell'adozione - Pagamenti falliti e downgrade silenziosi su Stripe - Picco nei ticket di supporto, o un account che diventa completamente silenzioso - Il tuo campione smette di accedere settimane prima del rinnovo Ma nessuno collega i punti abbastanza velocemente. Quando il churn appare nei report, la finestra per intervenire si è chiusa. Cosa ottiene il tuo team CS con Customerscore: Vedi il churn arrivare mentre puoi ancora fermarlo Ogni account riceve un punteggio di rischio di churn e upsell da 1 a 5, ricalcolato quotidianamente in base al suo utilizzo, fatturazione e storia. I modelli sono addestrati su decine di migliaia di utenti SaaS, quindi leggono il contesto che il punteggio basato su regole non coglie. Gli account con utilizzo debole e un rinnovo imminente vengono segnalati settimane prima, quindi invece di scoprirlo da un'email di cancellazione, inizi ogni settimana con una lista classificata di chi ha bisogno di te e chi è pronto a crescere. Entra in ogni conversazione sapendo perché Ogni previsione viene fornita con i suoi esatti driver: "L'uso è calato del 60% in 30 giorni" contro "25 rinnovi di successo alle spalle". Nessun punteggio black-box, nessuna supposizione. I tuoi CSM aprono ogni chiamata già conoscendo il problema, e col tempo impari cosa realmente guida la retention nel tuo business. Copri ogni account, non solo i primi 50 Un CSM può monitorare centinaia di account, inclusa la lunga coda che prima passava inosservata. awork valuta ~4.500 clienti paganti quotidianamente in questo modo, inclusa la segmentazione a basso contatto che prima scivolava via silenziosamente. Ottieni risposte senza scavare in cinque strumenti Chiedi qualsiasi cosa su qualsiasi cliente in linguaggio semplice, su Slack o su Claude tramite il nostro MCP: "Di chi dovrei preoccuparmi questa settimana?" "Perché il segmento Starter sta abbandonando?" Nessun SQL, nessun analista, nessuna attesa per il prossimo sprint BI. Lascia che le routine si gestiscano da sole Gli avvisi di churn arrivano su Slack nel momento in cui qualcosa cambia. I playbook di retention e espansione (sequenze email personalizzate, flussi di riconquista, suggerimenti di upsell) vengono eseguiti automaticamente per segmento, quindi gli account pronti per l'espansione ricevono il giusto play senza che nessuno li cerchi. Survio ha aumentato i ricavi da upsell del 94% in questo modo, senza lavoro manuale quotidiano. Il tuo team trascorre il suo tempo in conversazioni, non a monitorare. Non perdere mai un follow-up Ogni segnale può diventare un compito con un proprietario, una data di scadenza e una priorità, vivendo proprio accanto all'account a cui appartiene. Il lavoro in ritardo viene segnalato sulla dashboard, quindi nulla scivola tra "dovremmo contattare" e qualcuno che lo fa effettivamente. Gestisci un onboarding che i tuoi clienti completano davvero Crea una Customer Room per qualsiasi account: uno spazio di lavoro condiviso con un piano d'azione reciproco che entrambe le parti vedono e aggiornano. Compiti per il tuo team e il loro, file, progresso live, tutto in un unico link, senza bisogno di login da parte del cliente. Costruito per l'onboarding, dove inizia il 40-60% del churn SaaS, e altrettanto utile per implementazioni, rinnovi e follow-up QBR. Continua a lavorare dove già lavori I punteggi di salute e i segnali di rischio si sincronizzano bidirezionalmente in HubSpot, Salesforce o Pipedrive. Connetti Stripe, Chargebee, Mixpanel, PostHog, Segment, Intercom, Zendesk, Snowflake, Postgres o qualsiasi fonte interna tramite API e SDK. Non vedi il tuo strumento? Costruiamo integrazioni personalizzate per qualsiasi stack. Swat.io ha unificato i dati sparsi tra gli strumenti in questo modo e ha ridotto il tempo di preparazione delle riunioni del 40%. Costruito per: team di Customer Success, Growth e RevOps in aziende SaaS B2B che gestiscono centinaia o migliaia di account che non possono monitorare manualmente. Utilizzato da team come tl;dv, Apify, awork, Survio e Swat.io. Onboarding di lusso, su misura per le tue esigenze: Le persone che hanno costruito la piattaforma connettono i tuoi dati e regolano i modelli di churn e upsell al tuo business. Lavori con esperti senior, non con un CSM junior e una coda di ticket. Supera la tua revisione di sicurezza: ISO 27001, GDPR, residenza dei dati UE. **Average Rating:** 4.8/5.0 **Total Reviews:** 41 #### How Do G2 Users Rate Customerscore.io? - **Scalabilità:** 9.4/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 9.4/10 (Category avg: 8.7/10) - **Prestazioni e Affidabilità:** 9.6/10 (Category avg: 8.9/10) - **Facilità d'uso:** 9.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Customerscore.io? - **Venditore:** [Customerscore.io](https://www.g2.com/it/sellers/customerscore-io) - **Sede centrale:** Prague, Czechia - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33c78d5e25289e59b856ddf37a5cf942670c4362af6d44b9da56b125b6b23317&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustomerscore-io%2F&secure%5Burl_type%5D=linkedin_company_website) 6 dipendenti su LinkedIn® #### Who Uses This Product? - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 61% Small, 39% Medium #### What Do G2 Reviewers Say About Customerscore.io? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano le **funzionalità di automazione** di CustomerScore.io, che semplificano il coinvolgimento dei clienti e migliorano gli sforzi di risposta proattiva. - Gli utenti apprezzano le **capacità migliorate di coinvolgimento del cliente** di Customerscore.io, facilitando un'attenzione tempestiva e follow-up efficienti. - Gli utenti apprezzano la **capacità di risposta proattiva** di CustomerScore.io, migliorando notevolmente la fidelizzazione dei clienti e l'efficienza del supporto. - Gli utenti trovano CustomerScore.io **intuitivo e facile da usare** , consentendo un coinvolgimento e una gestione efficaci dei clienti. - Gli utenti apprezzano il **servizio clienti reattivo e di supporto** di CustomerScore.io, migliorando la loro esperienza complessiva con il prodotto. ##### Cons - Gli utenti notano **problemi di dipendenza** a causa dell'integrazione limitata del CRM, sebbene i link utili forniscano una certa connettività. - Gli utenti menzionano una **piccola curva di apprendimento durante la configurazione** , che potrebbe ostacolare leggermente le esperienze iniziali con Customerscore.io. - Gli utenti desiderano una **personalizzazione limitata** nelle funzionalità di reportistica per migliorare la loro esperienza complessiva. #### What Are Recent G2 Reviews of Customerscore.io? **["CustomerScore rende chiara la salute del cliente e mi mantiene proattivo"](https://www.g2.com/it/survey_responses/customerscore-io-review-12612255)** **Rating:** 4.0/5.0 stars _— Michaela K._ [Read full review](https://www.g2.com/it/survey_responses/customerscore-io-review-12612255) **["Configurazione rapida, avvisi automatici e playbook che evidenziano il rischio di abbandono in anticipo"](https://www.g2.com/it/survey_responses/customerscore-io-review-12546935)** **Rating:** 4.5/5.0 stars _— Samuel G._ [Read full review](https://www.g2.com/it/survey_responses/customerscore-io-review-12546935) ### [Skalin](https://www.g2.com/products/skalin/reviews) Skalin is an AI-powered Customer Success Platform (CSP) built for Mid-Market B2B SaaS teams. It connects to your existing stack — CRM, product, support and billing — unifies scattered customer data into one intelligent view, detects churn risk early with AI, and gives your CS team the clarity to protect revenue and grow accounts, without adding headcount. Skalin sits on top of your CRM (Salesforce, HubSpot, Pipedrive…). It doesn't replace it — it adds the Customer Success layer your CRM was never built for. ✨ What you get with Skalin → Turn unstructured data into customer intelligence. One 360° customer record instead of five open tabs. Your CSMs read the whole story, not a chapter at a time. → Instant clarity on every account, with Skalin AI. Ask anything about a customer and get an immediate answer. Meeting prep in seconds, drawn from your real data. → Spot the drift early, with Health Scores that learn. AI agents watch your portfolio around the clock and surface risk signals 3–4 weeks before an account goes cold. No rules to write, no thresholds to tune — the score self-calibrates from your real churn patterns. → Cut the busy work with Playbooks that never miss. Automate the repetitive follow-ups and task assignments, so your team spends its time on customers, not admin. → Give clients a front-row seat to their success. A shared, branded workspace that keeps both sides aligned on goals and milestones — and keeps momentum between meetings. 🎯 Who it's for B2B SaaS companies with roughly 20 to 250 employees — typically a CS team of 1 to 20 people — who want a platform their team will actually use. ⚡ Why teams choose Skalin Live in under a month, not three to four. No dedicated admin to run it. Priced for your size, not an enterprise budget. A genuine alternative to heavier platforms like Gainsight and Planhat — good tools, often calibrated for organisations far larger than yours, with the setup time and complexity that come with them. Among the top-rated CS platforms on G2, rated 4.9/5 by the teams who use it. 💻 More info: https://www.skalin.io/ 📅 Book a demo: https://www.skalin.io/book-demo **Average Rating:** 4.9/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate Skalin? - **Scalability:** 9.2/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.1/10 (Category avg: 8.7/10) - **Performance & Reliability:** 9.2/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Skalin? - **Seller:** [Skalin](https://www.g2.com/sellers/skalin) - **Year Founded:** 2020 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f50ea95bbd271224d00d0a251a0d1d937b831560abc93b16b9aaed7bab0af8a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fskalin&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Small, 45% Medium #### What Do G2 Reviewers Say About Skalin? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation features** of Skalin, enhancing portfolio visibility and streamlining monitoring processes. - Users value the **proactive monitoring** capabilities of Skalin, greatly enhancing their portfolio management experience. #### What Are Recent G2 Reviews of Skalin? **["Exceptional fluidity and responsiveness of CSM"](https://www.g2.com/survey_responses/skalin-review-11980216)** **Rating:** 5.0/5.0 stars _— Verified User in Transportation/Trucking/Railroad_ [Read full review](https://www.g2.com/survey_responses/skalin-review-11980216) **["Skalin: Efficiency and Simplicity for Proactive Customer Success"](https://www.g2.com/survey_responses/skalin-review-12000176)** **Rating:** 4.5/5.0 stars _— Agathe R._ [Read full review](https://www.g2.com/survey_responses/skalin-review-12000176) #### What Are G2 Users Discussing About Skalin? - [What is Skalin used for?](https://www.g2.com/discussions/what-is-skalin-used-for) ### [TeamSupport](https://www.g2.com/it/products/teamsupport/reviews) TeamSupport ti porta oltre il ticket per fornire le risposte di cui hanno bisogno i tuoi clienti, il tuo team e la tua azienda. Più di un semplice strumento di gestione dei ticket, TeamSupport è una piattaforma di successo del cliente basata sull'IA, appositamente progettata per le aziende SaaS B2B in crescita, dove l'onboarding, il supporto e l'innovazione continua sono le chiavi per acquisire, far crescere e mantenere le relazioni con i clienti. Ci concentriamo sull'uso effettivo del tuo prodotto SaaS — ascoltando i segnali incorporati in ogni chiamata di onboarding, in ogni domanda iniziale su una funzionalità e in ogni rapporto di bug persistente. Quei momenti non sono solo interazioni di supporto; sono una miniera d'oro di intuizioni sul prodotto e sul cliente. Ci assicuriamo che i tuoi clienti siano formati, guidati nell'adozione, supportati per ottenere il massimo valore e incoraggiati ad ampliare il loro utilizzo. Con le nostre intuizioni a livello di account e l'agente AI focalizzato sul B2B, puoi prendere decisioni migliori, proteggere la tua base clienti e continuare a crescere. **Average Rating:** 4.4/5.0 **Total Reviews:** 877 #### How Do G2 Users Rate TeamSupport? - **Facilità d'uso:** 8.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind TeamSupport? - **Venditore:** [TeamSupport](https://www.g2.com/it/sellers/teamsupport) - **Anno di Fondazione:** 2008 - **Sede centrale:** Dallas, TX - **Twitter:** @TeamSupport 13,505 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e58dc842b54a3156f3c150e2c118c4f2598c6f9975b9026e9decefb1803ad790&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamsupport-com%2F&secure%5Burl_type%5D=linkedin_company_website) 62 dipendenti su LinkedIn® - **Telefono:** +1 (800) 596-2820 #### Who Uses This Product? - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 44% Medium, 39% Small #### What Do G2 Reviewers Say About TeamSupport? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano l' **interfaccia intuitiva e le funzionalità estese** di TeamSupport, migliorando l'efficienza e l'efficacia del supporto clienti. - Gli utenti apprezzano la **facilità d'uso** di TeamSupport, migliorando l'efficienza del nostro team e l'esperienza del servizio clienti. - Gli utenti trovano il **team di supporto incredibilmente utile** , offrendo approfondimenti e soluzioni efficaci per le loro preoccupazioni. - Gli utenti elogiano il **eccellente supporto clienti** di TeamSupport, sottolineando la loro disponibilità e la profonda comprensione del prodotto. - Gli utenti apprezzano i **promemoria delle attività** di TeamSupport, migliorando notevolmente la loro organizzazione e l'efficienza nella gestione dei carichi di lavoro. ##### Cons - Gli utenti sperimentano una **ripida curva di apprendimento** con TeamSupport, richiedendo tempo per padroneggiare tutte le sue capacità. - Gli utenti affrontano problemi di **caricamento lento** con TeamSupport, portando a inconvenienti e difficoltà nella navigazione di lunghe discussioni email. - Gli utenti spesso sperimentano **prestazioni lente** con TeamSupport, causando inconvenienti e ritardi nella gestione efficace della comunicazione via email. - Gli utenti trovano la **funzionalità di ricerca inadeguata** frustrante, limitando la loro capacità di fare riferimento in modo efficiente ai problemi risolti in passato. - Gli utenti notano la necessità di migliorare **l'integrazione con altri strumenti software** per migliorare la funzionalità e la personalizzazione di TeamSupport. #### What Are Recent G2 Reviews of TeamSupport? **["TeamSupport semplifica il tracciamento dei ticket multi-cliente con utili metriche di prestazione"](https://www.g2.com/it/survey_responses/teamsupport-review-12433366)** **Rating:** 5.0/5.0 stars _— Utente verificato in Software per computer_ [Read full review](https://www.g2.com/it/survey_responses/teamsupport-review-12433366) **["Eccellente Ufficio di Comunicazione B2B con Miglioramenti Continui"](https://www.g2.com/it/survey_responses/teamsupport-review-8885777)** **Rating:** 5.0/5.0 stars _— Kari B._ [Read full review](https://www.g2.com/it/survey_responses/teamsupport-review-8885777) #### What Are G2 Users Discussing About TeamSupport? - [A cosa serve TeamSupport?](https://www.g2.com/it/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote ### [ZapScale](https://www.g2.com/it/products/zapscale/reviews) ZapScale è una piattaforma di successo del cliente alimentata dall'IA per le aziende SaaS B2B, progettata per le organizzazioni CS per aiutarle a promuovere relazioni più forti con i clienti. Progettato per ridurre l'abbandono dei clienti, migliorare la fidelizzazione e stimolare le opportunità di upsell, ZapScale offre al tuo team CS le intuizioni, l'automazione e l'analisi predittiva guidate dall'IA di cui hai bisogno per comprendere e supportare veramente ogni cliente. **Average Rating:** 4.8/5.0 **Total Reviews:** 114 #### How Do G2 Users Rate ZapScale? - **Scalabilità:** 9.0/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 9.2/10 (Category avg: 8.7/10) - **Prestazioni e Affidabilità:** 9.4/10 (Category avg: 8.9/10) - **Facilità d'uso:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind ZapScale? - **Venditore:** [ZapScale Inc.](https://www.g2.com/it/sellers/zapscale-inc) - **Anno di Fondazione:** 2021 - **Sede centrale:** Delaware, US - **Twitter:** @ZapScale 35 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5e2739865d2a4837d53b624c50e4a19d632eb91a0d3c4d79b89e7b0aa20c8616&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzapscale%2F&secure%5Burl_type%5D=linkedin_company_website) 13 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager - **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer - **Company Size:** 53% Small, 45% Medium #### What Do G2 Reviewers Say About ZapScale? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti elogiano il **supporto clienti straordinario** di ZapScale, migliorando la loro esperienza e il successo con il prodotto. - Gli utenti apprezzano le **informazioni centralizzate** di ZapScale, che consentono un monitoraggio efficiente della salute dei clienti con facilità. - Gli utenti apprezzano le **opzioni di personalizzazione** in ZapScale, che consentono dashboard e KPI su misura per migliorare il processo decisionale. - Gli utenti apprezzano le **capacità migliorate di coinvolgimento del cliente** di ZapScale, che aumentano la fidelizzazione e favoriscono relazioni più forti. - Gli utenti apprezzano l' **efficienza** di ZapScale, che consente un rapido monitoraggio delle prestazioni e un facile accesso ai dati cruciali dei clienti. ##### Cons - Gli utenti trovano le **prestazioni lente** di ZapScale, in particolare nei tempi di caricamento, un problema minore. - Gli utenti trovano che ZapScale manchi di **funzionalità essenziali** come i sondaggi NPS e l'integrazione del calendario, influenzando la funzionalità. - Gli utenti trovano la **complessità dell'interfaccia utente** di ZapScale impegnativa, suggerendo che una semplificazione potrebbe migliorare l'esperienza complessiva. - Gli utenti notano che **l'inesattezza dei dati** è una preoccupazione, influenzando l'affidabilità delle intuizioni e delle decisioni. - Gli utenti trovano **sovraccarico di dati** impegnativo, poiché i trigger automatici creano compiti eccessivi e ostacolano la priorità. #### What Are Recent G2 Reviews of ZapScale? **["Prevede il Churn"](https://www.g2.com/it/survey_responses/zapscale-review-11287675)** **Rating:** 4.0/5.0 stars _— Anshika S._ [Read full review](https://www.g2.com/it/survey_responses/zapscale-review-11287675) **["“ZapScale: La Spina Dorsale delle Operazioni Moderne di Successo del Cliente”"](https://www.g2.com/it/survey_responses/zapscale-review-11736934)** **Rating:** 4.5/5.0 stars _— Pankaj V._ [Read full review](https://www.g2.com/it/survey_responses/zapscale-review-11736934) ### [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps businesses achieve sustainable success by aligning each action with your customer’s key objectives, ensuring they achieve their desired outcomes for your product or service. Catalyst unlocks your team’s potential to deliver smarter, faster, and scalable results, paving the way for long-term success. Learn more here! **Average Rating:** 4.5/5.0 **Total Reviews:** 656 #### How Do G2 Users Rate Catalyst? - **Scalability:** 8.6/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.2/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.5/10 (Category avg: 8.9/10) - **Ease of Use:** 8.7/10 (Category avg: 8.9/10) #### Who Is the Company Behind Catalyst? - **Seller:** [Totango](https://www.g2.com/sellers/totango) - **Company Website:** www.totango.com - **Year Founded:** 2010 - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c055ca1d4406b1442de250192896a32c751981491e45014b5bb40827df34236&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F760976%2F&secure%5Burl_type%5D=linkedin_company_website) 119 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Senior Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 75% Medium, 13% Small #### What Do G2 Reviewers Say About Catalyst? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive interface** of Catalyst, enabling efficient customer management and clear, practical problem-solving. - Users appreciate the **automation features** of Catalyst, enhancing efficiency and ensuring proactive customer engagement. - Users value the **exceptional customer engagement** capabilities of Catalyst, enhancing relationships and driving meaningful outcomes. - Users appreciate the **seamless integrations** of Catalyst, enhancing efficiency and centralizing customer success data effectively. - Users find Catalyst's interface to be **intuitive and clean** , making navigation and report pulling effortless. ##### Cons - Users note a notable **learning curve** with Catalyst, especially for those new to customer success platforms. - Users find significant **integration issues** with Catalyst, hindering workflow efficiency and complicating customer communication. - Users are frustrated with the **missing integrations and limited features** in Catalyst, hindering effective workflow management. - Users find Catalyst to be **not intuitive** , complicating simple tasks and leading to frustration with its functionality. - Users find the **limited customization** options in Catalyst restrict their ability to tailor dashboards to specific needs. #### What Are Recent G2 Reviews of Catalyst? **["Chat and Email-to-File Features Make Workflows Effortless"](https://www.g2.com/survey_responses/catalyst-review-12459474)** **Rating:** 5.0/5.0 stars _— Kelli W._ [Read full review](https://www.g2.com/survey_responses/catalyst-review-12459474) **["Customer Health Monitoring That Simplifies Usage Tracking and Renewals"](https://www.g2.com/survey_responses/catalyst-review-12905872)** **Rating:** 4.0/5.0 stars _— Jai M._ [Read full review](https://www.g2.com/survey_responses/catalyst-review-12905872) #### What Are G2 Users Discussing About Catalyst? - [What makes Cisco different?](https://www.g2.com/discussions/what-makes-cisco-different) - [Do you need smartnet to upgrade IOS?](https://www.g2.com/discussions/do-you-need-smartnet-to-upgrade-ios) - [What is a Cisco switch used for?](https://www.g2.com/discussions/what-is-a-cisco-switch-used-for) - [What is Catalyst in networking?](https://www.g2.com/discussions/what-is-catalyst-in-networking) ### [Aviso](https://www.g2.com/it/products/aviso/reviews) Aviso è una piattaforma di ricavi AI leader, altamente apprezzata da giganti aziendali come Honeywell, Microsoft GitHub, HPE e Citi per la sua eccezionale capacità di chiudere affari, aumentare la crescita dei ricavi e mitigare i rischi. Unendo l'esperienza umana con l'AI all'avanguardia, Aviso fornisce costantemente risultati straordinari, tra cui un aumento del 40% dei tassi di vittoria degli affari, un incremento del 15-36% dei ricavi e un risparmio del 30% nelle spese CRM. I punti di forza principali della piattaforma AI di Aviso includono: 1) Previsione degli Affari Guidata dall'AI 2) Gestione del Pipeline e degli Affari 3) Intelligenza delle Relazioni e delle Attività 4) Intelligenza Conversazionale 5) Coaching e Abilitazione 6) Analisi e Reportistica NLP 7) Collaborazione Go-To-Market (GTM) 8) Coinvolgimento delle Vendite 9) Intelligenza dei Lead 10) Intelligenza del Successo del Cliente Centrale nell'approccio Generative AI di Aviso è MIKI, il primo Generative AI Chief of Staff al mondo per l'Intelligenza dei Ricavi, progettato per aumentare la produttività dei team GTM e risparmiare ai rappresentanti fino a 15-20 ore/settimana. MIKI combina i modelli AI principali di Aviso con l'AI Generativa per aiutare varie persone GTM con la Ricerca degli Account, la Pianificazione e Gestione delle Vendite, la Preparazione degli Incontri con gli Acquirenti, il Prospecting, l'Automazione degli aggiornamenti CRM, i follow-up via Email e altro ancora. La piattaforma di Aviso integra dati dai suoi database completi, sistemi CRM e fonti esterne, elaborati attraverso un avanzato strato AI/ML. Questo sistema sofisticato, accessibile tramite applicazioni web e mobili, ottimizza le interazioni con i clienti e le decisioni di vendita sfruttando le intuizioni di MIKI, pur preservando l'elemento umano essenziale in queste interazioni. Il contributo di Aviso all'avanzamento dell'AI Generativa nelle Operazioni di Ricavo ha ottenuto riconoscimenti su piattaforme finanziarie di rilievo come il NYSE e il Nasdaq. Aviso sta facendo scalpore nel panorama della ricerca con menzioni notevoli in Forrester Research, Constellation Research e Harvard Business Review. Nel rapporto G2 Fall 2023 APAC, Aviso è stata distinta nell'Ottimizzazione dei Ricavi dei Clienti e valutata come un High Performer negli Assistenti di Vendita AI per i settori enterprise e mid-market, oltre che nell'Analisi delle Vendite. Trova il tuo Revenue True North con Aviso AI su www.aviso.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 977 #### How Do G2 Users Rate Aviso? - **Facilità d'uso:** 8.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Aviso? - **Venditore:** [Aviso, Inc.](https://www.g2.com/it/sellers/aviso-inc) - **Sito web dell'azienda:** www.aviso.com - **Anno di Fondazione:** 2014 - **Sede centrale:** Redwood City, CA - **Twitter:** @AvisoInc 895 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=190c48dc3d3231155d9e9039b9b23a7ea9b937faedc87ba6f04404ba7c38e625&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3713385%2F&secure%5Burl_type%5D=linkedin_company_website) 379 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 42% Large, 42% Medium #### What Do G2 Reviewers Say About Aviso? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Aviso, con filtri intuitivi e dashboard chiari che migliorano la loro esperienza. - Gli utenti apprezzano la **funzione di previsione AI** in Aviso, migliorando la loro capacità di prevedere e concentrarsi su affari chiave. - Gli utenti apprezzano l' **ampia gamma di funzionalità** di Aviso, migliorando efficacemente le loro previsioni di vendita e le routine. - Gli utenti apprezzano l' **interfaccia utente pulita e organizzata** di Aviso, che migliora la navigazione e le intuizioni per prendere decisioni migliori. - Gli utenti apprezzano l' **efficienza** di Aviso, che consente aggiornamenti rapidi e una gestione dei dati senza interruzioni per le previsioni di vendita. ##### Cons - Gli utenti sperimentano una **ripida curva di apprendimento** con Aviso, poiché la configurazione e la navigazione possono essere impegnative e richiedere tempo. - Gli utenti segnalano **tempi di caricamento lenti** superiori a 10 secondi per pagina, ostacolando il loro flusso di lavoro e l'efficienza. - Gli utenti sperimentano **dati inaccurati** con Aviso, portando a problemi nell'integrazione con Salesforce e previsioni AI inaffidabili. - Gli utenti trovano frustranti le **funzionalità mancanti** di Aviso, poiché richiede processi di previsione aggiuntivi e complica l'uso. - Gli utenti sperimentano **prestazioni lente** , affrontando ritardi e rallentamenti che ostacolano il caricamento dei dati e l'usabilità complessiva. #### What Are Recent G2 Reviews of Aviso? **["Ottimizza le previsioni con intuizioni intuitive"](https://www.g2.com/it/survey_responses/aviso-review-12792275)** **Rating:** 4.0/5.0 stars _— Tushar P._ [Read full review](https://www.g2.com/it/survey_responses/aviso-review-12792275) **["Aviso semplifica le previsioni di vendita e ci mantiene sulla buona strada"](https://www.g2.com/it/survey_responses/aviso-review-10761402)** **Rating:** 5.0/5.0 stars _— Utente verificato in Software per computer_ [Read full review](https://www.g2.com/it/survey_responses/aviso-review-10761402) #### What Are G2 Users Discussing About Aviso? - [A cosa serve Aviso?](https://www.g2.com/it/discussions/what-is-aviso-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/customer-success/small-business?open_modal_url=%2Fproducts%2Fgainsight-customer-success%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcustomer-success%252Fsmall-business%26source%3Dcategory&order=g2_score&page=2#product-list) - [Next ›Next ›](/categories/customer-success/small-business?open_modal_url=%2Fproducts%2Fgainsight-customer-success%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcustomer-success%252Fsmall-business%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence) [Contract Management Software](https://www.g2.com/categories/contract-management) [Marketing Analytics Tools](https://www.g2.com/categories/marketing-analytics) [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) [User Research Tools](https://www.g2.com/categories/user-research) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Customer Success Themes](/categories/customer-success/themes)