--- title: Gainsight Customer Success Reviews meta\_title: 'Gainsight Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1754 reviews by the users' company size, role or industry to find out how Gainsight Customer Success works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1754 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gainsight Customer Success Reviews & Product Details Visit Website Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. * * * Product Website Gainsight Customer Success Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Customer Success Community](https://www.g2.com/products/gainsight-customer-success/discuss) Languages Supported English, Japanese Solution Type Best-of-Breed Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) Gainsight Inc. Solutions (1) See how Gainsight Inc. products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Success SolutionBy Gainsight Inc. ](/sellers/gainsight-inc/solutions/customer-success) Show More ## Gainsight Customer Success Integrations (17) What do users say about integrations? Verified by Gainsight Customer Success [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Labs ](https://www.g2.com/products/azure-devops-labs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Matik ](https://www.g2.com/products/matik/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Productboard ](https://www.g2.com/products/productboard/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserVoice ](https://www.g2.com/products/uservoice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/23/2026 "Very helpful for customer insights" 5/5 What do you like best about Gainsight Customer Success? It allows me to understand insights from customer interactions. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? It doesn't give suggestions on how to maintain or increase NRR Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? It gives me a full picture of a customer account, which is helpful when an account is large with many stakeholders. Review collected by and hosted on G2.com. Show More 5/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jessica C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica C.") JC Jessica C. 1/27/2026 "Enhances Customer Insights, Easy to Use" 4.5/5 What do you like best about Gainsight Customer Success? I find Gainsight Customer Success really easy to use, and it helps me keep track of all of my customers and the actions I need to take to ensure they stay healthy accounts. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? I wish I had more access in terms of integrations with our other systems, but that might be more of a permissions issue rather than a Gainsight issue. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? I use Gainsight Customer Success to manage my book of business. It gives me greater insight into which customers are healthy or need assistance, and it helps me track all my customers and actions to keep them healthy. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services 5/27/2026 "Good solution for customer success system of engagement" 4/5 What do you like best about Gainsight Customer Success? Customizable system of engagement to do daily work for customer success organizations that brings back control and prioritization decisions to CS organizations Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? It can only be as good as you design it and clean data for it. You should do a full data hygiene and governance review as well as workflow definition before building out. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gives control back to CS to optimize system of engagement and not have to fight Sales and Marketing Ops for prioritization Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Anna M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna M.") AM Anna M. Customer Operations Manager Mid-Market (51-1000 emp.) 7/28/2025 "A Powerful CS Tool" 4/5 What do you like best about Gainsight Customer Success? Having administered Gainsight across multiple organizations, I've consistently been impressed by its robust feature set and the sheer power it offers for Customer Success teams. The ability to centralize customer data, automate workflows, and gain deep insights into customer health is unparalleled. Features like CTAs, Playbooks, and the various reporting capabilities are incredibly valuable for driving proactive customer engagement and identifying at-risk accounts. It truly empowers CS teams to scale and operate more strategically. The continuous innovation and introduction of new functionalities also keep the platform at the forefront of Customer Success technology. If you're serious about scaling your Customer Success efforts and want a comprehensive platform that can handle complex customer data and workflows, Gainsight is an excellent choice. Be prepared for a significant implementation effort, as it's a powerful tool that requires thoughtful configuration to maximize its potential. Also, consider building strong internal knowledge and potentially investing in dedicated Gainsight administrators to navigate its intricacies. While the tech support can sometimes be a hurdle, the overall value and capabilities of the platform far outweigh this drawback for organizations committed to customer success. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? While the product itself is exceptional, my primary area for improvement lies with the technical support. There have been instances where resolving issues, especially complex ones, has taken longer than expected, or required multiple escalations. The initial response time can sometimes be slow, and the depth of knowledge from first-line support isn't always sufficient to quickly diagnose intricate problems. This can be frustrating when you're dealing with time-sensitive customer-facing issues. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight is instrumental in solving the critical challenge of customer retention and growth. It provides a holistic view of the customer journey, allowing us to proactively manage customer health, identify churn risks, and pinpoint expansion opportunities. By automating routine tasks, it frees up our Customer Success Managers to focus on high-value interactions. The comprehensive analytics help us understand what drives customer success and allows us to refine our strategies based on data, ultimately leading to improved customer satisfaction and reduced churn. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from Pop Up ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/2/2023 "Good product, great capabilities, awesome support and improving everyday" 4/5 What do you like best about Gainsight Customer Success? Expanded focus on AI-driven insights - Scalable journey orchestration Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Making advanced features more intuitive for everyday users Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? - Bringing all CS processes at 1 place - Gain, grow and retain - Retain customers - Upsell and cross-sell customers - Measure health of a customer - Bring all the imp data at 1 place Review collected by and hosted on G2.com. Show More 4/27/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jose B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose B.") JB Jose B. Team Manager, Customer Success 5/28/2026 "Great CSP" 4/5 What do you like best about Gainsight Customer Success? Best in class platform for Customer Success. Journey orchestrator is the best for scaling customer communications. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Would love to see more built-in agentic capabilities! Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Customer health data, dashboarding, and some automation for surveying and email touchpoints Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Chastity S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chastity S.") CS Chastity S. Academic Support Co-Coordinator 5/27/2026 "Senior Customer Success Manager" 5/5 What do you like best about Gainsight Customer Success? I love the analytics and C360 data that provides an overall picture of customer usage, performance and sentiment. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? I would like to see gainsight more integrated in analytics platforms like Tableau Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Product usage and sentiment Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Tabitha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tabitha C.") TC Tabitha C. Optimization leader and customer insightts Mid-Market (51-1000 emp.) 5/27/2026 "Amazing Gainsight Customer Success for Scalability, Insights, and Actionability" 5/5 What do you like best about Gainsight Customer Success? Gainsight customer success is amazing ... It helps with scalability, insights, actionability Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? There is nothing I don't like about gainsight customensuccess Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Scalability for the lon tail customers and insights and proactive activities to reduce churn Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services 5/28/2026 "Intelligent customer success management" 4/5 What do you like best about Gainsight Customer Success? I like the automation of playbooks, the AI capabilities, and having customer health and status all in one place. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? We’ve struggled with managing the different product quantities and with not having full access to all of the powerful tools and capabilities. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Tracking CSM progress and overall customer account health is much easier with this. It takes a lot of effort off the CSM and helps keep everything clearer and more organized. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 9/23/2025 "Overly complex customer success platform with questionable ROI" 0/5 What do you like best about Gainsight Customer Success? The health score visualization provides a quick snapshot of account status across our portfolio. The renewal tracking features help ensure nothing falls through the cracks during contract negotiations. The integration with Salesforce does maintain some data consistency between our sales and success teams. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? The interface feels clunky and unintuitive, requiring too many clicks to accomplish basic tasks. Data entry requirements are excessive and often feel like busy work rather than meaningful customer success activities. The reporting capabilities are overly complex for what should be straightforward customer health metrics. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight attempts to solve the problem of scattered customer data and inconsistent success processes across our team. The platform centralizes customer information and provides standardized workflows for managing accounts at scale. However, the administrative overhead often outweighs the organizational benefits it's supposed to provide. The health scoring system theoretically helps identify at-risk customers earlier than manual tracking methods. The success plan functionality aims to create consistency in how we onboard and manage customer relationships. Unfortunately, the time spent maintaining data in Gainsight often reduces the actual face-time we have with customers, which seems counterproductive to customer success goals. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic ## Questions about Gainsight Customer Success? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/discussions/new) ![Tynan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tynan A.") TA Tynan Allan • Last activity about 4 years ago Is there a way I can have my checked off CTAs in cockpit disappear immediately? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) ![Navaneeth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navaneeth M.") NM Navaneeth Mohanan • Last activity 3 months ago What is the most recommended experience management software for large enterprises? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-most-recommended-experience-management-software-for-large-enterprises) [ View all Discussions ](https://www.g2.com/products/gainsight-customer-success/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 18 months ### Average Discount 16% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) ## How much does Gainsight Customer Success cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 50 purchases. Get Price Estimate Gainsight Customer Success Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,608) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c908804b5766dffa9767b7692efab76/totango.png "Product Avatar Image") Totango 4.3/5(1,150) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) ##### ##### Gainsight Customer Success Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Churn Risk Platform Reporting & Dashboards Third-Party Integrations Data Import & Export Tools [ View More Features ](https://www.g2.com/products/gainsight-customer-success/features) ## Top-Rated Alternatives [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,608) ](https://www.g2.com/products/churnzero/reviews) [ ![Totango](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Totango") Totango 4.3/5(1,150) ](https://www.g2.com/products/totango/reviews) [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(525) ](https://www.g2.com/products/custify/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-customer-success/competitors/alternatives) ##### Categories on G2 [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success) [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which AI business operations tool delivers the fastest ROI?](https://www.g2.com/discussions/which-ai-business-operations-tool-delivers-the-fastest-roi)[Outreach vs Salesloft vs Apollo: which sales engagement platform is actually better for an SDR team of 15 doing cold outbound?](https://www.g2.com/discussions/outreach-vs-salesloft-vs-apollo-which-sales-engagement-platform-is-actually-better-for-an-sdr-team-of-15-doing-cold-outbound)[What corporate volunteering platforms are genuinely worth using for a company that wants to measure real social impact rather than just logging hours for the annual CSR report?](https://www.g2.com/discussions/what-corporate-volunteering-platforms-are-genuinely-worth-using-for-a-company-that-wants-to-measure-real-social-impact-rather-than-just-logging-hours-for-the-annual-csr-report) [Which Quote-to-Cash software enables accurate revenue recognition and ASC 606 compliance for a finance team that cannot afford to get deferred revenue reporting wrong?](https://www.g2.com/discussions/which-quote-to-cash-software-enables-accurate-revenue-recognition-and-asc-606-compliance-for-a-finance-team-that-cannot-afford-to-get-deferred-revenue-reporting-wrong)[Best PIM software for eCommerce site](https://www.g2.com/discussions/what-s-the-best-pim-software-for-ecommerce-sites)[Pros and Cons Details](https://www.g2.com/products/gainsight-customer-success/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)