--- title: Gainsight Customer Success Reviews meta\_title: 'Gainsight Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1754 reviews by the users' company size, role or industry to find out how Gainsight Customer Success works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1754 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gainsight Customer Success Reviews & Product Details Visit Website Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. * * * Product Website Gainsight Customer Success Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Customer Success Community](https://www.g2.com/products/gainsight-customer-success/discuss) Languages Supported English, Japanese Solution Type Best-of-Breed Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) Gainsight Inc. Solutions (1) See how Gainsight Inc. products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Success SolutionBy Gainsight Inc. ](/sellers/gainsight-inc/solutions/customer-success) Show More ## Gainsight Customer Success Integrations (17) What do users say about integrations? Verified by Gainsight Customer Success [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Labs ](https://www.g2.com/products/azure-devops-labs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Matik ](https://www.g2.com/products/matik/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Productboard ](https://www.g2.com/products/productboard/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserVoice ](https://www.g2.com/products/uservoice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Ali F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali F.") AF Ali F. Manager 5/21/2026 "Great experience for my first CS platform" 4.5/5 What do you like best about Gainsight Customer Success? I really love the JO and CTA functionality—it makes it easy to scale customer outreach across a large team of Customer Success Managers. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? The copilot agent is very limited and not good for scripting or agentification. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? I created a round-robin set of CTAs for a project so we could reach out to 13k+ customers all at once. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services 5/28/2026 "Manager of IT GTM support" 4/5 What do you like best about Gainsight Customer Success? Overall, the conference was informative. Since I recently transitioned to Gainsight, the sessions were especially helpful in understanding the features, terminology, and recent releases. The Admin 200 training was also insightful and helped me navigate the system more confidently while getting familiar with it. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? As a first-time attendee, it would have been helpful if there were sessions covering the basics. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? The topics and features around churn and risk analysis are extremely beneficial, and they gave me several ideas on how we can approach the problem and implement them within my workplace. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![J .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J .") J J . 11/13/2025 "Time-Saving and Scalable, Yet Needs Easier Segmentation" 4/5 What do you like best about Gainsight Customer Success? I truly value how Gainsight Customer Success significantly enhances the efficiency of our Customer Success Managers (CSMs) by giving back precious time, enabling us to scale our operations effectively. Its ability to reach unmanaged customers en masse is a standout feature, streamlining our processes across various needs. I particularly appreciate tools like the Group Send, Success Plans, Journey Orchestrator, AI Overview, and Copilot, each contributing to a more seamless customer management experience. These features collectively support a robust customer success strategy and provide a comprehensive overview, allowing for more informed decision-making. Overall, Gainsight Customer Success stands out as a more capable customer success customer relationship management (CRM) tool compared to others we've used, like Salesforce. Additionally, the initial setup was relatively easy, which was a great advantage for our team. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? I find that Gainsight Customer Success could be more user-friendly, particularly at the backend. When setting up recipient lists on a large scale, the process is not as intuitive as it could be. Additionally, it would be helpful if segmenting accounts were simpler, with easier options for categorization by product, country, and gender. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? I use Gainsight Customer Success to align CSMs, save time, and reach unmanaged customers efficiently, enhancing our scalability. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Ross M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross M.") RM Ross M. 11/13/2025 "Empowers Customer Success with Insightful AI" 4.5/5 What do you like best about Gainsight Customer Success? I love Gainsight Customer Success because it is a solution dedicated to customer success, making it a powerful tool for managing our customer interactions both for customer service and digital needs. It identifies at-risk accounts effectively, which is crucial for maintaining strong client relationships. Additionally, the AI overview is incredibly beneficial as it allows me, as a manager, to quickly update myself on account statuses. This feature is particularly valuable because it helps me keep track of accounts without needing to consult with the customer service representative, saving time and streamlining our workflow. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? I find the sentiment analysis feature of Gainsight Customer Success somewhat inaccurate. There are instances where the sentiment should be positive, but it is instead marked as red or amber, which can mislead our perception of customer satisfaction. Additionally, the initial setup took us a few months and it feels like we've only scratched the surface, indicating a steep learning curve that could be smoother. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? I use Gainsight Customer Success to manage customer interactions, quickly identify at-risk accounts, and get account updates without consulting CS reps. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AS Alberto S. Enterprise (\> 1000 emp.) 11/13/2025 "Not optimised setup and lack of support limits Gainsight’s value" 2/5 What do you like best about Gainsight Customer Success? What I appreciate most is having multiple data points, such as usage, support cases, and meetings, all consolidated in one place. Gainsight stands out because it allows us to track trends in our activities and easily report these insights to our leadership, eliminating the need for spreadsheets. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? The issues I have are likely more related to our specific setup than to Gainsight itself, but I also feel that Gainsight hasn't provided the support we need to resolve them. We are still missing a significant number of data points in our instance, which means we have to rely on several other platforms, ultimately reducing our reliance on Gainsight. Much of our administrative work is happening outside of Gainsight as well, and the inability to automatically track emails and respond to them within the platform is a major shortcoming compared to other tools. We are looking for an all-in-one solution, but our current setup doesn't make that possible. Even basic features, like easily viewing my portfolio, are lacking, so I end up using spreadsheets instead of Gainsight for this purpose. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Currently, it isn't addressing the challenges we face, and we're experiencing minimal benefit. However, I believe this is largely a result of our own setup rather than a limitation of Gainsight itself. I would really appreciate it if Gainsight could provide more support to us as CSMs in establishing the setup we need to achieve success. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Mid-Market (51-1000 emp.) 2/19/2026 "It was fine but not the best I’ve used." 3/5 What do you like best about Gainsight Customer Success? Once I became familiar with the interface, the ability to easily dial into accounts and add in my notes. I do like the timeline feature and the search functionality there, especially when looking follow up. It could have been the way we were set up, but I did not think it was very useful on helping create success plans or turn risk plans because the settings weren’t very interchangeable. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? It’s very hard to have visibility into anything in the way we were set up. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? It was aimed to be a CRM for Customer Success but it didn’t really solve any problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kyle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle M.") KM Kyle M. Golf League President 5/28/2026 "Bringing structure to chaos" 4/5 What do you like best about Gainsight Customer Success? Gainsight is my one stop shop for managing my team and their entire book of business. It helps me simplify and bring clarity to account insights and reduce the risk to our ARR. Couldn’t live without it. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Lack of attention to the mobile app development Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Churn risk mitigation Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Rodger P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodger P.") RP Rodger P. Senior Onboarding Project Manager 5/28/2026 "Been using it 10 years and stand by it!" 4.5/5 What do you like best about Gainsight Customer Success? Bringing teams together for proactive work has changed how CSM teams run. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? User management between products would be great to integrate better. It’s rough haven’t users groups for each app under the gainisght umbrella Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Success plans and timeline so we have everything in one place Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care 5/22/2026 "Great Platform for Customer Insights" 4.5/5 What do you like best about Gainsight Customer Success? It allows us to bring together information from various tools, giving us quick insights into customer insights and overall health. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? There isn’t much to dislike. However, some features don’t allow for as much customizability without development resources or workarounds. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? It allows us to use one tool to streamline large amounts of information coming from different tools. With Gainsight’s continued advancements with AI, it has enabled increased automation for tracking information, removing manual steps and effort while also supporting better, more consistent information collection. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Emanuel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emanuel P.") EP Emanuel P. Customer Support Representative 5/28/2026 "AI Success Plans" 4/5 What do you like best about Gainsight Customer Success? The flexibility to track different parts of the custo.er journey and creating actionable items for CSMs to do to be proactive. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Ease of creating automation and data designs Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Quickly providing insights on the health of the customers adoption of the product Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ## Questions about Gainsight Customer Success? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/discussions/new) ![Navaneeth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navaneeth M.") NM Navaneeth Mohanan • Last activity 3 months ago What is the most recommended experience management software for large enterprises? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-most-recommended-experience-management-software-for-large-enterprises) ![Tynan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tynan A.") TA Tynan Allan • Last activity about 4 years ago Is there a way I can have my checked off CTAs in cockpit disappear immediately? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) [ View all Discussions ](https://www.g2.com/products/gainsight-customer-success/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 18 months ### Average Discount 16% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) ## How much does Gainsight Customer Success cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 50 purchases. Get Price Estimate Gainsight Customer Success Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,609) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c908804b5766dffa9767b7692efab76/totango.png "Product Avatar Image") Totango 4.3/5(1,150) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) ##### ##### Gainsight Customer Success Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Churn Risk Platform Reporting & Dashboards Third-Party Integrations Data Import & Export Tools [ View More Features ](https://www.g2.com/products/gainsight-customer-success/features) ## Top-Rated Alternatives [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,609) ](https://www.g2.com/products/churnzero/reviews) [ ![Totango](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Totango") Totango 4.3/5(1,150) ](https://www.g2.com/products/totango/reviews) [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(527) ](https://www.g2.com/products/custify/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-customer-success/competitors/alternatives) ##### Categories on G2 [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success) [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best provider for managed file transfer services](https://www.g2.com/discussions/best-provider-for-managed-file-transfer-services)[Best software for boosting sales efficiency](https://www.g2.com/discussions/best-software-for-boosting-sales-efficiency)[What's the best SMS marketing tool for small businesses under 10,000 contacts that don't want to pay enterprise pricing?](https://www.g2.com/discussions/what-s-the-best-sms-marketing-tool-for-small-businesses-under-10-000-contacts-that-don-t-want-to-pay-enterprise-pricing) [What are the highest rated automotive marketing solutions for dealership networks seeking integrated optimization and account support?](https://www.g2.com/discussions/what-are-the-highest-rated-automotive-marketing-solutions-for-dealership-networks-seeking-integrated-optimization-and-account-support)[Which disk cleanup platforms are most reliable for IT managers who need to avoid system crashes during cleanup?](https://www.g2.com/discussions/which-disk-cleanup-platforms-are-most-reliable-for-it-managers-who-need-to-avoid-system-crashes-during-cleanup%20)[Pros and Cons Details](https://www.g2.com/products/gainsight-customer-success/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)